Manage Myfax

How to cancel your myfax subscription in australia and claim your unused credits

What is myfax and why you might want to cancel

Myfax is a cloud-based fax service that lets you send and receive faxes over the internet without owning a traditional fax machine. The platform targets individuals and small businesses who still need occasional fax capability alongside their digital workflows.

Understanding myfax pricing and plans

Myfax operates three main subscription tiers, each bundling a fixed monthly page allowance for both inbound and outbound transmissions. The company bills monthly or annually, with annual plans offering a modest discount. The following table shows approximate Australian dollar conversions based on mid-market USD-AUD rates as of January 2026.

Actual AUD amounts depend on your payment method, applicable taxes and the exchange rates your bank or payment processor applies at the time of billing. Myfax charges overage fees for pages beyond your monthly allowance, with rates varying by destination country.

When cancellation makes sense

You might cancel Myfax if your business has reduced its reliance on fax, moved entirely digital, or found a competitor that better matches your usage pattern. You should also cancel if you signed up for a free trial and decide the service does not meet your needs before the trial converts to a paid subscription.

Cancelling early prevents auto-renewal charges from accumulating. Most importantly, understanding your cancellation rights under Australian Consumer Law empowers you to recover unused credits if Myfax has failed to deliver the service as promised.

Your consumer rights when cancelling myfax in australia

Australian Consumer Law protects your rights regardless of how Myfax markets its terms and conditions. You deserve clarity on what you can claim when you cancel.

Automatic renewal and the cooling-off period

Myfax's subscription renews automatically unless you disable auto-renewal before the renewal date. Australian Consumer Law requires that you be notified of the renewal date and given clear instructions to cancel. If Myfax does not provide conspicuous cancellation instructions, or if the company makes cancellation unreasonably difficult, the Australian Competition and Consumer Commission (ACCC) may consider this misleading or deceptive conduct.

You also have a right to a 14-calendar-day cooling-off period if you purchased your Myfax subscription through a third-party app store (such as the Apple App Store or Google Play). This period begins from the date of purchase, not from the date you first use the service. During this window, you can cancel and request a full refund without penalty.

Refund rights for unused service

If you cancel mid-cycle, Myfax's standard terms state that you retain access until the end of the paid billing period but do not receive a prorated refund for unused days. However, this does not automatically override Australian Consumer Law. If Myfax has not delivered the service as promised-for example, if the platform is frequently unavailable, fails to receive incoming faxes reliably, or if your account was incorrectly charged-you have the right to pursue a refund or credit for the defective period.

Unused monthly page credits are treated as non-cash and do not roll over to the next month. Myfax does not refund unused page allowances upon cancellation under normal circumstances. However, if you can demonstrate that the service did not meet the Australian Consumer Law standard of quality or fitness for purpose, you may have grounds to claim a refund through the ACCC or small claims tribunal.

Escalation through the ACCC

If Myfax refuses to honour a reasonable refund claim or makes cancellation unnecessarily difficult, you can lodge a complaint with the Australian Competition and Consumer Commission (ACCC) at accc.gov.au. The ACCC investigates breaches of the Australian Consumer Law, including misleading cancellation processes and unfair contract terms. Having Stopee as a resource guide helps you document your case clearly before escalation.

How to cancel your myfax subscription step-by-step

Cancelling Myfax depends on where you originally purchased your subscription. Follow the method that matches your account type.

Cancelling a direct myfax account (web)

If you subscribed directly through Myfax's website, use their online cancellation portal or contact support directly.

1. Log in to your Myfax account at www.myfax.com with your email and password.
   • If you have forgotten your password, click "Forgot password?" and follow the email reset link.
2. Navigate to your account settings or billing section (usually labelled "Account," "Settings," or "Subscription").
   • Look for an option such as "Manage subscription," "Billing," or "Plan details."
3. Locate the "Cancel subscription" or "Disable auto-renewal" button.
   • Pro tip: Some accounts show a "Downgrade" option instead of outright cancellation. If you wish to cancel completely, avoid downgrading and select the cancellation option.
4. Click the cancellation button and follow the on-screen prompts.
   • Myfax may ask why you are leaving. Provide honest feedback; this data helps them improve. Your response does not affect your cancellation.
5. Confirm your cancellation when prompted.
   • Your subscription will close at the end of the current billing cycle. You will retain access to send and receive faxes until that date.
6. Retrieve and save your cancellation confirmation email.
   • Warning: Do not delete this email. You will need it as proof if you later dispute a renewal charge.

Cancelling if you subscribed via a third-party app store

If you bought your Myfax subscription through Apple App Store, Google Play, or another app store, you must cancel through that app store's billing system, not through Myfax's website. Uninstalling the Myfax app does not stop automatic renewals.

For Apple App Store (iOS):

1. Open the Apple App Store app on your iPhone, iPad, or Mac.
2. Tap your account icon (top right corner) and select "Subscriptions."
3. Find "Myfax" in your active subscriptions list.
4. Tap "Myfax" and select "Cancel subscription."
5. Confirm your cancellation.
   • Your access continues until your renewal date, at which point the subscription ends.
6. Save a screenshot of the cancellation confirmation for your records.

For Google Play (Android):

1. Open the Google Play app on your Android device.
2. Tap your profile icon (top right) and go to "Manage subscriptions."
3. Select "Myfax" from your list of active subscriptions.
4. Tap "Cancel subscription" and confirm.
   • The cancellation takes effect at your next renewal date.
5. Take a screenshot of your confirmation screen.

Cancelling by phone or email

If you cannot access the online portal or prefer verbal confirmation, contact Myfax's support team directly. Myfax publishes the following support numbers for Australian and international customers:

• 1-866-378-2373 (toll-free from Australia)
• 1-866-563-9212 (alternative support line)

When you call, provide your account email address, registered fax number, and billing address. Clearly state that you wish to cancel your subscription and request a written confirmation via email. Note the date and time of your call, the name of the representative you spoke to, and any reference number they provide. Email these details to yourself as a backup record.

Alternatively, email Myfax's support team directly (look for a "Contact us" or "Support" link on their website). Include your account details and a clear cancellation request. Request written confirmation of your cancellation within 24 hours.

What happens after you cancel and what to expect

Cancelling your Myfax subscription does not immediately cut off access. Understanding the transition period helps you plan your fax communication strategy.

Access after cancellation

Once you have successfully cancelled, you retain full service access until the end of your current billing cycle. If you subscribed on the 15th of the month with a monthly plan, your access remains active until the 15th of the following month. You can continue to send and receive faxes normally during this period.

On your final day of access (usually midnight on the last day of your billing cycle), Myfax will disable your account. Any incoming faxes sent to your number after that date will not be received. Ensure you provide your contacts with an alternative fax number or communication method at least one week before your access ends.

Accessing your fax history after cancellation

Myfax allows you to download your sent and received faxes before your account closes. Log in during your final billing period and export your fax records to a local folder or cloud storage. This is crucial if you need those documents for business record-keeping or compliance purposes.

After your account is closed, Myfax typically deletes stored faxes after 90 days (check your subscription agreement for the exact retention period). Do not delay downloading your files.

Checking for unexpected renewal charges

Monitor your bank or credit card statement for the next two billing cycles after your cancellation date. Most companies process the final confirmation swiftly, but occasional system errors result in "zombie" renewal charges. If you see a charge from Myfax after your cancellation date, contact your bank immediately to dispute the transaction as unauthorised.

Forward your cancellation confirmation email to your bank as evidence. Request a chargeback within 60 days of the disputed charge. Stopee recommends keeping detailed records of all cancellation correspondence to strengthen any dispute claim.

Common mistakes when cancelling myfax

Cancellation can feel stressful, especially if you are concerned about being overcharged. Here are the pitfalls that cost Australians time and money.

Mistake 1: confusing app uninstall with subscription cancellation

Uninstalling the Myfax app from your phone does not cancel your subscription. The app store's billing system operates independently of the app itself. You will continue to be charged monthly even if the app is no longer on your device.

What to do: Always cancel through the app store's subscription settings first, then uninstall the app as a second step.

Mistake 2: expecting an immediate refund for unused pages

Myfax does not refund unused page allowances when you cancel mid-cycle. Page credits are tied to each monthly billing period and expire at month-end. If you have 150 pages remaining in a 300-page plan and cancel on the 20th of the month, those 150 unused pages are forfeited under standard terms.

What to do: Cancel at the end of a billing cycle if possible, or use your remaining pages before requesting cancellation. If you believe you have grounds for a refund due to service failure, escalate your claim through Stopee's guidance to the ACCC rather than accepting the automatic terms.

Mistake 3: not retaining cancellation confirmation

Deleting your cancellation confirmation email leaves you vulnerable if Myfax later claims it never received your request. You will have no proof if an unwanted renewal charge appears on your account.

What to do: Screenshot or download your cancellation confirmation and store it in a dedicated folder on your computer or cloud drive. Forward the email to yourself as well. This is free insurance against disputes.

Mistake 4: cancelling without downloading your fax archive

Once your account closes, accessing old faxes becomes difficult or impossible. If you need those files for tax records, legal disputes, or business documentation, you lose them permanently.

What to do: Log in and export all sent and received faxes to your computer at least one week before your access ends.

Mistake 5: failing to update your business contacts

If your business card, website, or directory listing displays your Myfax fax number, clients and partners will attempt to reach you at that number after it closes. This results in missed communications and potential business loss.

What to do: Update all published contact channels, email your active contact list, and consider a brief voicemail or auto-reply explaining the change at least 10 days before closure.

Refunds and what you can realistically claim

Understanding what Myfax will and will not refund prevents false expectations and helps you know when to escalate a complaint.

What you will not receive

Under Myfax's standard terms, you will not receive a refund for unused page allowances upon cancellation, nor a prorated refund for days remaining in your billing cycle if you cancel mid-month. The company treats these as non-transferable service credits that expire at period-end.

What you might claim under australian consumer law

If Myfax has breached Australian Consumer Law-for example, by misleading you about the ease of cancellation, failing to provide clear cancellation instructions, or delivering a service that does not match its description-you have grounds to claim a refund or credit.

Common examples include:

• The service was unavailable for extended periods, preventing you from sending or receiving faxes.
• Myfax charged you without your express authorisation or misled you about auto-renewal terms.
• You could not access the cancellation portal or were forced to call multiple times before cancellation was processed.
• The company continued billing after you cancelled.

In these cases, lodge a formal complaint with the ACCC or contact your state's relevant consumer protection authority. Stopee's process guides help you document your claim clearly and increase the likelihood of a successful resolution.

Checklist for cancelling myfax safely

Use this checklist to ensure you have completed every step before your Myfax account closes.

Comparing myfax with similar services

If you are cancelling because Myfax does not meet your needs, reviewing alternatives helps you choose a better fit next time.

When comparing services, prioritise those offering simple, one-click cancellation and transparent overage pricing. These features correlate with customer-friendly business practices overall.

Final thoughts and next steps

Cancelling your Myfax subscription is straightforward when you follow the correct channel-web portal for direct accounts, app store settings for third-party purchases, or phone support if you prefer voice confirmation. The key is acting quickly, saving your confirmation, and monitoring your statements afterwards.

Remember that Australian Consumer Law protects your right to fair treatment. If Myfax makes cancellation unnecessarily difficult or refuses a legitimate refund claim, the ACCC is your advocate. Stopee has helped thousands of Australian consumers cancel unwanted subscriptions, document their complaints, and recover unfair charges by guiding them through this exact process. Visit Stopee (stopee.com) for step-by-step cancellation guides, template complaint letters, and expert advice tailored to your situation. You deserve transparent service and simple cancellation-and Stopee is here to help you secure both.

Where to send escalation complaints

If Myfax ignores your cancellation request or disputes a refund claim, contact:

• Australian Competition and Consumer Commission (ACCC) - accc.gov.au or 1300 302 502
• Your state fair trading office - consumer.vic.gov.au (Victoria), fair-work.gov.au (other states)
• Your bank or payment provider - for disputed charges and chargebacks