Manage Myfax

How to cancel your myfax subscription in canada and avoid losing your fax history

What is myfax and why canadians choose it

Myfax is an online fax service that lets you send and receive faxes via email, web portal, or mobile app without owning a physical fax machine. It appeals to home office workers, small business owners, and power users who need flexible faxing without hardware investment.

The service operates on tiered subscription plans that limit the number of pages you can send and receive each month. Pricing displays in USD on the Myfax website, though your payment processor or app store may convert charges to CAD depending on how you subscribed. This currency conversion is important to track when you review your billing statements.

Why you might cancel myfax

You may cancel Myfax if you no longer need faxing capability, found a cheaper alternative, want to reduce monthly subscriptions, or discovered hidden fees in your billing cycle. Whatever your reason, Stopee helps thousands of Canadian consumers navigate the cancellation process with clarity and confidence.

What makes cancellation tricky

Myfax does not offer a straightforward online cancellation button in all account types. If you subscribed through Apple App Store, Google Play, PayPal, or your bank, you must cancel through that third party, not through Myfax directly. Additionally, Myfax retains your sent and received faxes after cancellation, so you must download or export critical documents before your access ends.

Your cancellation methods at a glance

You have three main paths to cancel your Myfax subscription, depending on how you signed up and where you want proof of cancellation.

Method 1: cancel online through your myfax account

This is the fastest route if you created a Myfax account directly on their website and paid them directly.

Method 2: cancel through your third-party billing provider

If you subscribed via Apple App Store, Google Play, PayPal, or a bank auto-pay, you must cancel through that provider to stop charges.

Method 3: send written cancellation by registered mail

For Canadian customers who want legally documented proof of cancellation, you can send a signed letter by registered mail (raccomandata A/R) to Myfax's Canadian address with proof of delivery.

How to cancel myfax in canada: step-by-step instructions

Follow the method that matches your subscription type to ensure charges stop on your next billing cycle.

Step-by-step: cancel online through your myfax account

1. Sign in to your Myfax account at the web portal using your registered email address and password.
2. Look for a "Billing," "Subscription," "Account," or "Settings" section in your dashboard navigation or user menu.
3. Find the option to view or manage your subscription plan.
4. Click the button to cancel, downgrade, or pause your subscription.
   • Pro tip: Myfax may ask you to confirm your cancellation or select a reason. Be honest but brief. Do not let a retention offer sway you unless it genuinely serves your needs.
5. Read the cancellation confirmation carefully. It should state the exact date your access will end and confirm that no future charges will occur.
6. Save or take a screenshot of the confirmation page immediately.
   • Warning: Some services delete confirmation emails after 30 days. A screenshot is your personal backup.
7. Forward the confirmation email to your personal email inbox or print it for your records.
8. Wait 2 to 5 business days, then log in again to verify that your subscription status shows as "cancelled" or "inactive."

Step-by-step: cancel through a third-party billing provider

If Myfax billed you through Apple App Store, Google Play, PayPal, or your bank, you must cancel through that provider.

1. Go to your account settings with the billing provider.
   • Apple ID: Settings > [Your Name] > Subscriptions > Myfax > Cancel Subscription
   • Google Play: Play Store app > Account > Subscriptions > Myfax > Cancel Subscription
   • PayPal: Log in > Settings > Subscriptions > Select Myfax > Cancel
   • Bank: Log in to your bank's app or website, navigate to recurring payments or auto-pay, find Myfax, and cancel the authorization
2. Follow the provider's prompts to confirm cancellation.
3. Screenshot or save the cancellation confirmation from the third-party provider.
4. Contact Myfax support separately to notify them of your cancellation, providing your account email and the date you cancelled through the third party.
   • Pro tip: Myfax's system may not sync immediately with third-party providers. A quick email to their support team ensures your Myfax account is flagged as inactive in their records.

Step-by-step: cancel by registered mail from canada

This method creates documented proof of cancellation and is legally robust under Canadian consumer protection law.

1. Write a clear, signed letter stating:
   • Your full name
   • Your Myfax account email address
   • Your Myfax account number (if you have it)
   • The words: "I request immediate cancellation of my Myfax subscription effective today. Please confirm cancellation in writing and ensure no further charges occur."
   • Today's date and your signature
2. Enclose a recent invoice or payment confirmation as proof of your account.
3. Go to your nearest Canada Post office and send the letter by registered mail (raccomandata A/R) to the Myfax Canadian address listed at the end of this guide.
4. Request and keep the registered-mail receipt and tracking number.
   • Pro tip: Registered mail provides proof of delivery and creates a legal paper trail. The "A/R" (return receipt) confirms Myfax received your letter.
5. Allow 5 to 10 business days for the letter to arrive and be processed.
6. Follow up with Myfax support via email, referencing your registered-mail tracking number and requesting written confirmation that your subscription has been cancelled.
7. Keep all original receipts, tracking numbers, and any email responses from Myfax for at least two years.
   • Warning: If Myfax continues to charge you after registered-mail cancellation, your receipt and tracking number are evidence for disputing charges with your bank or payment processor, or escalating to a consumer protection authority.

What happens immediately after you cancel

Understanding what occurs after you cancel helps you protect your data and manage the transition.

Your account access and timeline

After you cancel, your Myfax subscription typically remains active until the end of your current paid billing period. You retain full access to send and receive faxes during that time. No charges will occur after the end date listed in your cancellation confirmation. However, once your billing period ends, your account access closes and you can no longer send or receive faxes.

Protecting your fax history before access ends

Myfax does not automatically transfer your sent and received faxes to you after cancellation. You must export or download all faxes you want to keep before your access ends. Log in to your account, navigate to your message history or archive, and download faxes in bulk or individually. Save these files to your computer or cloud storage immediately after cancellation.

If you wait until your billing period ends, you may lose the ability to access or retrieve those documents. Stopee recommends downloading your fax history within 24 hours of cancelling to avoid any risk of data loss.

Data retention and account deletion

Myfax may retain your account data, message history, and metadata according to its privacy policy and Canadian data protection regulations. If you want your data deleted entirely, contact Myfax support and request account deletion or a data export. Ask them to confirm their data retention policy in writing and provide a timeline for deletion. Keep this confirmation for your records in case you need to follow up later.

Myfax pricing in canada: what you pay per month

Myfax displays pricing in USD, so your actual CAD charge depends on your payment processor's exchange rate on the billing date.

Annual plans offer a 30 percent discount compared to monthly plans. If you choose an annual plan and cancel mid-year, Myfax typically does not refund the unused portion, though you can request a refund if you identify a billing error or unauthorized charge.

Refunds and dispute resolution in canada

Myfax does not publish a universal refund policy that applies to all cancellations. Refunds are handled on a case-by-case basis.

When myfax may offer a refund

You have a stronger case for a refund if you identify a billing error, a duplicate charge, an unauthorized transaction, or if you cancel within a cooling-off period (if Myfax honours one). Many subscription services will not refund for time already used unless a specific error occurred.

How to request a refund

1. Contact Myfax support via their contact page or support email.
2. Provide your account email, account number, and recent invoices showing the charge in question.
3. Clearly explain why you believe a refund is warranted (billing error, duplicate charge, unauthorized transaction, etc.).
4. Request a written response within 10 business days outlining whether a refund will be issued, and if so, the timeline and amount.
5. Keep all email correspondence for your records.

Disputing charges through your payment processor

If Myfax does not respond or refuses your refund request, you can dispute the charge with your payment processor or bank. If you paid by credit card, debit card, or bank account, log in to your financial institution and initiate a dispute or chargeback. Provide your dispute reason (unauthorized charge, service not rendered, billing error) and any evidence (screenshots, emails, invoices). Payment processors typically investigate within 30 to 90 days.

Pro tip: You have stronger leverage in a dispute if you have documentation of your cancellation request (screenshot, email, registered-mail receipt). This is why Stopee emphasizes saving cancellation confirmation immediately after you cancel.

Your consumer rights under canadian law

Canadian consumer protection laws give you rights when cancelling subscription services.

Federal consumer protection act and provincial regulations

Canada's consumer protection framework, including the *Competition Act* and provincial consumer protection acts (such as Ontario's *Consumer Protection Act*), requires businesses to honour cancellation requests and cease charges promptly. If a company continues billing after you cancel, you may file a complaint with your provincial consumer protection authority or the Competition Bureau.

Cooling-off periods and right to cancel

Many provinces allow a cooling-off period (typically 14 days) for distance contracts. If you purchased Myfax online and are within that period, you may have the right to cancel without penalty. Check your province's consumer protection act or contact your provincial consumer protection office to confirm eligibility.

Data protection and PIPEDA

The *Personal Information Protection and Electronic Documents Act* (PIPEDA) and provincial privacy laws govern how Myfax collects, uses, and stores your personal data. You have the right to request access to your personal information and request deletion. If Myfax does not comply with a deletion request within a reasonable timeframe, you can escalate the complaint to your provincial privacy commissioner or the Office of the Privacy Commissioner of Canada.

Where to escalate if myfax refuses to cancel

If Myfax does not respond to your cancellation request or disputes your refund claim, escalate to the appropriate authority:

• Provincial consumer protection office: Contact your province's consumer protection ministry (e.g., Consumer Protection Ontario, Protégez-vous in Quebec).
• Competition Bureau: File a complaint if you believe Myfax engaged in deceptive marketing or unfair business practices.
• Your bank or payment processor: Initiate a chargeback or dispute if charges continue after cancellation.
• Small claims court: If the disputed amount is under your provincial small claims limit (typically $15,000 to $35,000 CAD), you can file a small claims action to recover the disputed charge plus court costs.

Stopee recommends documenting every interaction with Myfax (emails, dates, support tickets) before escalating. This evidence strengthens your case with regulators or in court.

Common mistakes when cancelling myfax

Cancelling a subscription can feel stressful, and small missteps often lead to continued charges or lost data. Here are the pitfalls you must avoid.

Forgetting to download your fax history

Many users cancel and assume their fax history will be available later. Once your billing period ends, you lose access to all sent and received faxes in your Myfax account. You cannot retrieve them after cancellation. Download your fax history the day you cancel, not the day before your access ends.

Cancelling only through a third party, not myfax directly

If you subscribed through Apple App Store or Google Play, you must cancel through that provider to stop charges. However, Myfax's internal systems may not sync immediately. Always send a follow-up email to Myfax support confirming your cancellation and requesting written acknowledgment. This prevents surprise charges if the third-party cancellation fails to sync.

Not keeping cancellation confirmation

You receive a cancellation confirmation email or on-screen message, but you delete it or assume you will not need it. Keep all cancellation confirmations for at least two years. If Myfax charges you again, you will need proof that you cancelled. Screenshots and saved emails are your only defence.

Cancelling near the end of your billing cycle

If you cancel on the 28th of a 30-day billing cycle, you will still be charged for the remaining two days. You do not receive a refund for unused time. Cancel earlier in your cycle if a refund for unused time matters to you, and ask Myfax support whether a pro-rata refund is possible. Stopee advises cancelling on the first day of your billing cycle to maximize any potential refund eligibility.

Not verifying cancellation after 3 to 5 business days

You receive confirmation, then forget to log back in and verify that your subscription shows as "cancelled." Log in again one week after cancellation to confirm your status. If your subscription still shows as "active," contact Myfax support immediately with your confirmation number.

Checklist: before you cancel myfax

Use this checklist to prepare before you initiate cancellation.

• [ ] Log in to your Myfax account and review your current plan, billing amount, and next billing date.
• [ ] Download or export all sent and received faxes you need to keep.
• [ ] Save copies of your last two invoices for reference.
• [ ] Identify where you subscribed (Myfax website, Apple App Store, Google Play, PayPal, or bank auto-pay).
• [ ] If subscribed through a third party, log in to that provider's account settings and locate your Myfax subscription.
• [ ] Prepare to take screenshots of every confirmation screen during cancellation.
• [ ] Clear your calendar for 30 minutes to complete cancellation without interruption.
• [ ] Have your account email and account number visible when you contact Myfax support (if needed).
• [ ] Plan to verify cancellation status one week after cancellation.

Myfax cancellation address in canada

If you choose to send a cancellation letter by registered mail, use this address.

Myfax Canada (Registered Mail)
[Address information to be verified and inserted by Myfax verification team]

Always send by registered mail with return receipt (raccomandata A/R) from Canada Post to ensure proof of delivery and create a legal record of your cancellation request.

Final steps: after cancellation is complete

Once your cancellation is processed and your billing period ends, take these final actions to close the loop.

Verify no further charges occur

Check your bank or credit card statement 5 to 7 days after your billing period end date to confirm no charge appears. If a charge does appear, contact your bank immediately and reference your cancellation confirmation number.

Delete the myfax app or clear stored login information

Remove the Myfax app from your phone or desktop, or delete your stored password in your browser to prevent accidental re-login or re-subscription.

Unsubscribe from myfax marketing emails

Myfax may continue sending you promotional emails after cancellation. Click the "unsubscribe" link at the bottom of those emails to stop marketing communications.

Update your business records or contact information

If clients or colleagues reached you via your Myfax number, inform them of your new fax arrangement or contact method to avoid missed communications.

Why stopee makes cancellation clearer for canadians

Cancelling online services can feel like navigating a maze. Stopee has helped thousands of Canadian consumers cancel subscriptions safely, recover refunds, and protect their personal data. We combine step-by-step guidance with consumer law expertise so you feel confident at every stage. Our guides are updated regularly to reflect changes in service policies, billing practices, and your rights under Canadian consumer protection law.

Whether you are cancelling Myfax, a streaming service, or a mobile plan, Stopee (stopee.com) is your trusted resource for clear, actionable cancellation instructions. Visit Stopee today to access guides for hundreds of Canadian services and take control of your subscriptions.