Manage Myiq

How to cancel your MyIQ subscription in canada and protect your wallet

What MyIQ is and why you might want to cancel

MyIQ is an online platform that delivers quick intelligence quotient testing, detailed scoring reports, and subscription-based access to expanded features. You start with an affordable trial period, but the service automatically converts to a recurring subscription unless you cancel actively. Many Canadian users sign up for the initial trial, forget about it, and then face unexpected monthly charges on their credit card or bank account.

This guide from Stopee walks you through exactly how to cancel MyIQ before your next billing cycle, reclaim control of your recurring charges, and understand your full consumer rights under Canadian law. Stopee has helped thousands of consumers identify and stop unwanted subscriptions, and we're here to help you do the same.

The conversion trap: trial to paid subscription

MyIQ's business model relies on converting free or low-cost trial users into paying subscribers. Your 7-day trial costs roughly C$1.35 (USD 0.99 converted), but it automatically upgrades to the full Monthly Plus plan - typically C$40 to C$45 per month - unless you cancel before the trial expires. That's where most people get caught.

The key insight: cancellation must happen during your trial period to avoid the first full charge. If you've already been charged for a full month, you may still have refund options under Canadian consumer protection law. Stopee recommends checking your cancellation window right now, before reading further.

Why this guide exists

MyIQ's Help Center directs you to a self-service Cancellation Portal on their website, but the process isn't always obvious, and support responses can be slow. If the portal fails or you need clarity on your refund rights, you're often left confused about next steps. Stopee provides the clarity and step-by-step instruction you need to cancel with confidence and without leaving money on the table.

Your consumer rights in canada and what MyIQ must do

Canadian consumer protection law gives you specific rights when cancelling subscriptions, and MyIQ is required to follow them. Understanding these rights is your best defence against being trapped in unwanted charges.

Consumer protection act requirements

Under Canada's consumer protection framework (including federal and provincial laws such as the Competition Act and various provincial Consumer Protection Acts), businesses must:

• Clearly disclose subscription pricing, billing frequency, and renewal terms before you pay.
• Obtain your express, informed consent to recurring charges - not buried in tiny print.
• Provide a simple, accessible cancellation method that mirrors how you signed up.
• Stop charging you immediately (or no later than your next billing cycle) after cancellation.
• Process refunds for charges made without proper disclosure or consent.

If MyIQ has charged you without clear disclosure or failed to let you cancel easily, you have grounds to dispute the charge. Stopee recommends documenting everything: screenshots of the signup page, your account settings, cancellation attempts, and all charge notifications.

Your 14-day cooling-off window

Some online retailers and service providers are required to offer a 14-day cooling-off period under provincial consumer protection rules. MyIQ's terms reference a 14-day refund window in one document, but it's unclear whether this applies consistently to all Canadian users on myiq.com. Pro tip: Contact MyIQ support immediately if you were charged within the last 14 days and request a full refund citing this right. If they refuse, escalate your complaint to your provincial consumer protection agency (see the Escalation checklist below).

Disputing charges with your bank

If MyIQ refuses to refund you or stops responding, you can file a dispute (also called a chargeback) with your credit card company or bank. Canadian banks are required to investigate disputes within 30 days. You'll need proof that you attempted to cancel: screenshots of the portal, cancellation confirmation emails, or records of support contacts. Stopee advises keeping all of this documentation in a single folder.

How to cancel MyIQ step-by-step

The fastest way to cancel is through MyIQ's online Cancellation Portal using your web browser. Follow these steps carefully to ensure the cancellation sticks.

Cancel through the MyIQ website (recommended method)

1. Open a web browser and go to myiq.com.
   • Do not use the mobile app; the web portal gives you better confirmation and documentation options.
2. Sign in to your account using your email address and password.
   • Tip: If you can't remember your password, use the "Forgot Password" link. Do this before you initiate cancellation so you aren't locked out mid-process.
3. Navigate to your account settings or billing section.
   • Look for tabs or menu items labeled "Account," "Billing," "Subscriptions," or "Settings."
   • If you cannot find it, scroll to the footer of the website and click "Help" or "Contact Support."
4. Locate the "Cancellation Portal," "Manage Subscription," or "Cancel Plan" link.
   • Warning: Do not click any "pause" or "temporarily suspend" button; these do not cancel your subscription and do not stop future charges.
   • Click the cancellation option directly.
5. Follow the on-screen prompts and confirm your cancellation.
   • MyIQ may ask you why you're leaving (optional feedback) or offer a discount to stay. Ignore these and proceed to final confirmation.
   • You should see a confirmation message or number on screen.
6. Screenshot or photograph the confirmation screen immediately.
   • Even better: forward any confirmation email to yourself with a note that includes today's date.
   • Save this in a dedicated folder titled "MyIQ Cancellation" on your computer.
7. Log out of your account and wait 24 hours.
   • Then log back in and verify that the "Cancel" or "Manage Subscription" button is now gone or grayed out.
   • This confirms the cancellation was processed.

If the portal doesn't work or you need additional help

1. Try clearing your browser cache and cookies, then log back in.
   • In Chrome, press Ctrl+Shift+Delete (Windows) or Command+Shift+Delete (Mac), select "All time," check all boxes, and click "Clear data."
   • Refresh myiq.com and try again.
2. If the portal still fails, contact MyIQ support through their Help Center at myiq.com.
   • Explain clearly: "I attempted to cancel my subscription via the Cancellation Portal on [date], but the portal did not allow me to complete the cancellation. Please confirm my cancellation and provide a cancellation number."
   • Save the support ticket number and all correspondence.
3. If support does not respond within 5 business days, or refuses to cancel, escalate to your provincial consumer protection authority (see the Escalation checklist below).
   • Stopee recommends filing a complaint with your province's consumer affairs office as soon as you identify a pattern of non-response or refusal.

Cancel through your app store (alternative method)

MyIQ's Help Center does not provide clear app-based cancellation instructions, but if you subscribed through the Apple App Store or Google Play, you can cancel through those platforms instead:

• Apple App Store: Open Settings, tap your name, select "Subscriptions," find MyIQ, and tap "Cancel Subscription."
• Google Play: Open Google Play, select "Manage subscriptions," find MyIQ, and tap "Cancel subscription."

Pro tip: Cancel through both the app and the MyIQ website to ensure the subscription is fully terminated. This adds a layer of protection if one method fails.

What happens after you cancel MyIQ

Cancellation doesn't mean you lose access overnight. Understanding the post-cancellation timeline helps you avoid surprise charges and plan for alternatives.

Your access timeline after cancellation

Once you cancel through the MyIQ Cancellation Portal, you retain access to paid features and your test results until the end of your current billing period. If your billing cycle renews on the 15th and you cancel on the 10th, you can still use the service through the 15th at no extra cost. After that date, your access ends and no further charges will appear on your account.

Your account data and test results are stored by MyIQ according to its data retention and privacy policies. If you want your personal data removed before the retention period expires, contact support and request data deletion in writing. Stopee advises requesting written confirmation of deletion to protect your privacy.

Monitor your billing after cancellation

Do not assume the job is done after you see the cancellation confirmation. Verify that renewal is disabled in your account settings, and watch your bank or credit card statement for the next 2 to 3 billing cycles. If a charge appears after your stated cancellation date, you have clear proof that the cancellation failed - and grounds to dispute the charge.

Set a calendar reminder for one day after your final billing period ends. Log in to MyIQ and confirm the subscription is gone. If you see a new charge without a corresponding active subscription, contact your bank immediately to dispute it.

Refunds: when you qualify and how long they take

Whether you get your money back depends on when you cancelled and the reason for cancellation. Stopee has navigated countless refund disputes, and here's what you need to know.

Refund eligibility for canadian users

How to request a refund from MyIQ

1. Contact MyIQ support through their Help Center or contact email.
   • State clearly: "I cancelled my subscription on [date]. I was charged C$[amount] on [date]. Please refund this charge to my original payment method [last 4 digits of card or account]."
2. If you believe you were charged without proper disclosure, add: "I did not consent to this charge because [explain reason]. Under the Consumer Protection Act, I am entitled to a refund. Please process this immediately."
   • Keep a copy of this email for your records.
3. Wait for a response within 5 to 10 business days.
   • MyIQ typically processes refunds within 3 business days if approved, but your bank may add 1 to 2 additional days, sometimes up to 10 days.

If MyIQ refuses your refund

If MyIQ denies your refund request or doesn't respond, you have two paths:

• Dispute the charge with your bank: Contact your credit card company or bank within 120 days of the disputed charge and request a chargeback. Provide your cancellation confirmation, screenshots, and any email correspondence with MyIQ.
• File a complaint with your provincial consumer authority: Each Canadian province has a consumer protection office (e.g., ServiceOntario in Ontario, Service Alberta in Alberta). File a formal complaint online or by mail. Stopee recommends this as a backup if your bank denies the chargeback.

MyIQ pricing and plan breakdown

Knowing exactly what you're paying helps you decide whether to stay or cancel, and gives you leverage if you dispute charges.

Pro tip: Your credit card or bank statement shows the CAD equivalent of the USD charge, which fluctuates with exchange rates. If you see a charge higher or lower than expected, check the daily exchange rate for the billing date. This is not an error - it's currency conversion. However, if the amount is significantly different or you were not informed that charges would be in USD, contact your bank and MyIQ for clarification.

Common mistakes people make when cancelling MyIQ

Cancellation should be straightforward, but small missteps can leave you charged for another month. Here's what we see most often, and how to avoid it.

Mistake 1: confusing the pause button with cancellation

MyIQ's account settings may show a "pause subscription" or "temporarily suspend" option. Do not click this. Pausing does not cancel your subscription - it only delays your next charge by a few weeks. You will still be billed eventually. Always look for the word "cancel" or "unsubscribe." If you're unsure, contact support and ask explicitly: "I want to permanently cancel my subscription, not pause it."

Mistake 2: cancelling through the mobile app and assuming it worked

Mobile apps sometimes cache data or fail to sync changes back to MyIQ's servers. If you cancel via the app, always log in through the website 24 hours later and verify the cancellation took effect. Stopee recommends cancelling through the website first, then confirming through the app a day later.

Mistake 3: not saving your confirmation

Screenshots and confirmation emails are your only proof that you cancelled. If a charge appears later and you have no documentation, your bank is less likely to grant a chargeback. Save everything: the confirmation number, the date and time, any confirmation email, and a screenshot of the Cancellation Portal showing the subscription is gone.

Mistake 4: assuming that no email means it didn't work

Some services process cancellations without sending an email confirmation. Do not wait for an email to feel secure. Log back into your account after 24 hours, check your billing status, and verify the subscription is inactive. If the subscription is gone from your account, the cancellation worked - even if you never got an email.

Escalation checklist: what to do if cancellation fails

If MyIQ refuses to cancel, stops responding, or charges you after you've cancelled, follow this escalation path to recover your money and file a formal complaint.

Provincial consumer protection contacts (select provinces)

• Ontario: ServiceOntario Consumer Protection, ontario.ca/consumer
• British Columbia: Consumer Protection BC, consumerprotectionbc.ca
• Alberta: Service Alberta, servicealberta.gov.ab.ca
• Quebec: Office de la protection du consommateur (OPC), opc.gouv.qc.ca
• Federal (all provinces): Competition Bureau, canada.ca/competition

Stopee recommends filing with both your bank and your provincial authority simultaneously. Each investigates independently, and a provincial complaint often motivates companies to settle faster than a chargeback alone.

Why you should consider cancelling MyIQ

Not everyone should cancel - but several situations make cancellation the smart choice.

Reasons to stay

• You actively use the service and find the detailed IQ reports valuable.
• You enjoy comparing your results over time.
• The monthly cost (C$40-C$45) fits your budget and you approved it in writing.

Reasons to cancel

• You signed up for the C$1.35 trial and forgot to cancel before the auto-renewal.
• You took the test once and have no intention of retaking it.
• The monthly charge surprises you each month and you didn't consent clearly to it.
• You no longer use the service after the first week.
• You prefer a one-time IQ test over a recurring subscription.
• MyIQ charged you without clear, upfront disclosure of the subscription cost.

If any of these apply, cancellation is the right move. Stopee empowers you to reclaim control of your recurring charges - don't let a forgotten subscription drain your account month after month.

After you cancel: what to do next

Cancelling MyIQ is just the beginning. These final steps protect you from similar traps in the future and ensure your data is handled safely.

Review your other subscriptions

If you forgot about MyIQ, you likely have other forgotten subscriptions too. Spend 15 minutes auditing your email for subscription confirmations, then log into each account and review your billing. Stopee has seen users uncover dozens of dormant subscriptions charging them every month. Your bank or credit card statement is a good starting point: search for recurring charges and investigate each one.

Set up billing alerts

Most banks and credit card companies allow you to set alerts for charges above a certain amount or from specific merchants. Enable alerts for MyIQ's merchant name and any other subscriptions you keep. You'll receive a notification within minutes of a new charge, so you can catch errors immediately.

Request your data from MyIQ

Under Canadian privacy law (PIPEDA - the Personal Information Protection and Electronic Documents Act), you have the right to request all personal data MyIQ holds about you. Send an email to MyIQ support titled "Personal Information Request Under PIPEDA" and ask them to provide all data associated with your account within 30 days. You'll receive your test results, scores, and any profile information you entered.

Leave an honest review

If your cancellation experience was frustrating, leave a review on the app store or an independent review site. Future users deserve to know about auto-renewal traps and slow support. Honest reviews also pressure companies to improve their cancellation process - which protects all consumers.

Your MyIQ cancellation address and contact info

If all digital attempts to cancel fail, Canadian consumer law allows you to send a formal cancellation letter by registered mail. This creates legal proof of your cancellation request.

Send a registered cancellation letter to

MyIQ has not publicly disclosed a verified mailing address in their Help Center. Before sending a letter, contact MyIQ support and request their official Canadian mailing address for cancellation requests. Write your request email with subject line "Request for Cancellation Mailing Address" and state that you will send a formal registered letter if they do not respond to your digital cancellation requests within 5 business days.

If MyIQ does not provide an address or refuses to cancel, Stopee recommends filing a complaint with your provincial consumer authority, who can then pressure MyIQ to disclose their mailing address.

What to include in your registered cancellation letter

1. Your full name and email address associated with the MyIQ account.
2. Your account number (if visible in your account settings).
3. The date you wish to cancel your subscription (ideally today or tomorrow).
4. A clear statement: "I hereby cancel my MyIQ subscription effective immediately and request that all recurring charges cease."
5. Your preferred refund method and bank account / card details if applicable.
6. Copies of all attempted digital cancellations (screenshots).
7. A request for written confirmation of cancellation within 5 business days.

Send this letter via Canada Post's Registered Mail service, which provides tracking and proof of delivery. Keep a photocopy for your records.

Why stopee exists and how we help you cancel

Subscription companies profit from forgotten trials and user inertia. Cancellation is deliberately hidden or complicated, support is slow, and refunds are denied without cause. You shouldn't have to fight to cancel a service or recover your money.

Stopee exists to give you the knowledge, tools, and confidence to cancel any subscription on your terms. We've helped thousands of Canadian consumers identify unwanted recurring charges, recover refunds, and take control of their money. Whether you're cancelling MyIQ or another service, Stopee provides step-by-step instruction, insider knowledge of common traps, and a clear escalation path if the company refuses to cooperate.

Visit Stopee today to explore cancellation guides for hundreds of services, track your subscriptions, and receive alerts when charges appear. Stopee empowers you to spend money on services you actually use - not ones that quietly drain your account every month. Start your cancellation journey with Stopee, and take back control of your recurring payments.