Manage MyIQ

How to cancel MyIQ and stop recurring charges: your complete US guide

What is MyIQ and how does it work

MyIQ is a digital cognitive assessment platform that delivers quick online IQ-style tests and performance reports. The service operates on a low-cost trial model followed by automatic subscription renewal, which is where most billing disputes begin. You pay a small upfront fee (typically $0.50 to $0.99) to access an initial test result, then the company automatically enrolls you in a recurring monthly subscription unless you cancel before the trial ends.

The company markets itself as a personal development and entertainment tool rather than clinical assessment. However, user reports across review platforms consistently highlight confusion about how the trial-to-subscription transition works and unexpected charges appearing on credit card statements weeks or months later.

Understanding MyIQ subscription structure

MyIQ operates with a deliberate pricing funnel. Your initial trial period lasts approximately 7 days, during which you can view your test results. At the end of that window, the company charges a recurring subscription fee (reported by users as $15 to $30 per month, with $19.99 and $29.99 being commonly cited amounts) to your payment method unless you actively cancel beforehand.

This is critical: MyIQ requires you to cancel during the trial period to avoid the first renewal charge. Canceling after the recurring charge posts does not automatically generate a refund in most cases, though you may have grounds to dispute the charge depending on when you discover the renewal and your state's consumer protection laws.

Where MyIQ is based and how to contact them

MyIQ operates from 2093 Philadelphia Pike #3129, Claymont, DE 19703, United States. The company provides customer support through a help center and email support channel at help@ (as documented in their support materials). Their official help pages at myiq.com describe cancellation mechanics and subscription policies, though many users report the information is not prominently displayed during the sign-up process.

Why consumers cancel MyIQ subscriptions

Understanding why you might need to cancel helps you act quickly and avoid further charges. Most MyIQ cancellations stem from three primary frustrations: surprise billing, unclear pricing disclosure, and perceived lack of value for the ongoing cost.

The most common reason: unexpected recurring charges

The dominant complaint across consumer review sites and complaint forums is that users believed they were paying a one-time fee for a single test, only to discover recurring charges on their bank or credit card statements 7 to 10 days later. This happens because MyIQ's checkout process emphasizes the trial price prominently while the subscription renewal terms appear in smaller text or require you to read terms and conditions most users skip.

You are not alone if you felt blindsided by a $19.99 or $29.99 charge. Thousands of consumers report the same experience, which is why understanding your rights and the cancellation process is so important.

Other reasons users cancel

• Dissatisfaction with test results or limited ongoing value after the initial assessment.
• The recurring cost exceeding the perceived benefit of repeated access to test content.
• Frustration with customer support responsiveness when attempting to dispute charges or request refunds.
• Discovery of the subscription while reviewing bank statements weeks after sign-up.

Your cancellation methods and which one works fastest

Stopee research shows you have two primary ways to cancel MyIQ, and the method you choose affects both speed and your ability to document the cancellation for refund disputes. The self-service cancellation portal is fastest; email support provides a paper trail.

Method 1: online self-service cancellation portal (fastest)

MyIQ offers a self-service cancellation portal where you can cancel your subscription immediately without waiting for support staff response. This method is the quickest path to stopping future charges.

1. Visit myiq.com and log into your account using your registered email address and password.
   • If you have forgotten your password, use the password reset link on the login page.
   • If you cannot access your account, proceed to Method 2 (email support) instead.
2. Locate the Account or Subscription Settings section (typically found in a user menu or account dashboard).
   • Look for options labeled "Manage Subscription," "Billing," or "Cancel Subscription."
   • The location may vary depending on recent platform updates.
3. Click the cancellation option and follow the prompts to confirm your cancellation request.
   • MyIQ may ask you why you are canceling; you are not obligated to provide detailed feedback.
   • Save or screenshot the cancellation confirmation page and any confirmation email that follows.
4. Verify your subscription status shows as "Canceled" or "Inactive" in your account dashboard.
   • You retain access to your test results and previous content until the end of your current billing cycle.
   • No further charges should appear after the cancellation is processed.

Pro tip: Cancel immediately after discovering the subscription, even if you are several days into the billing cycle. The sooner you cancel, the stronger your position if you later dispute the charge and seek a refund.

Method 2: email support cancellation (creates documentation)

If you cannot access the self-service portal or prefer a documented cancellation request, contact MyIQ support via email. This method is slightly slower but generates a paper trail useful if you later file a billing dispute or chargeback.

1. Send an email to help@ (or the support email listed on MyIQ's official help pages) with the subject line: "Request to cancel MyIQ subscription."
   • Include your full name, the email address associated with your account, and your account number if available.
   • State clearly: "I request immediate cancellation of my MyIQ subscription effective immediately."
   • Do not leave the request ambiguous; be direct and explicit about wanting to cancel.
2. In the email body, include the date you signed up and the dates of any charges you received.
   • Example: "I signed up on [date] and was charged $0.99 on [date] and $19.99 on [date]."
   • This information helps support staff locate your account quickly and creates a record of your awareness of the charges.
3. Send the email and save a copy in a dedicated folder for billing disputes or cancellation records.
   • Do not delete the email or your sent copy.
   • Screenshot or print the email for your records.
4. Wait for a response confirming your cancellation (typically within 24 to 48 business hours).
   • If you do not receive a confirmation within 3 business days, send a follow-up email.
   • If support does not respond, you have documented your cancellation attempt, which strengthens your position if you need to dispute the charge with your credit card company.

Warning: Email responses from MyIQ support can be slow. If you discover a charge and need to stop the next billing cycle, use the self-service portal first and follow up with email as a backup.

Your consumer rights under US federal law

You have legal protections when dealing with recurring billing and subscription cancellations. Understanding these rights strengthens your negotiating position and guides your next steps if MyIQ refuses to refund charges.

The restore online shoppers confidence act (ROSCA)

Under the Restore Online Shoppers Confidence Act, which the Federal Trade Commission (FTC) enforces, companies like MyIQ must obtain your express informed consent before charging you a recurring subscription fee. This means the subscription terms, including the amount, frequency, and duration of charges, must be clear and conspicuous before you complete your purchase.

If you can demonstrate that MyIQ did not clearly disclose the renewal terms or made it difficult to understand the subscription mechanics during checkout, you have grounds to dispute the charge and request a full refund. The burden of proof rests on MyIQ, not you.

The telemarketing sales rule (TSR) and negative option rules

ROSCA and related FTC rules also require that companies provide a simple, easy mechanism for you to cancel a subscription using the same method you used to sign up. If MyIQ's cancellation portal is broken, confusing, or inaccessible, the company is violating this rule. You can report this violation to the FTC and use it as leverage in a refund dispute.

State-level consumer protection laws

Your state may have additional consumer protection laws that strengthen your position. Many states require explicit consent for automatic renewal and allow you to cancel subscriptions without penalty. For example, California's Automatic Renewal Law requires clear disclosure of all material terms before you are charged.

If you live in California, Illinois, New York, or another state with strong consumer protection statutes, you may have additional refund rights beyond federal law. Stopee recommends checking your state's attorney general website or consumer protection agency for specific rules that apply in your jurisdiction.

Refund options if MyIQ already charged you

Discovering a charge after the fact is frustrating. You have multiple refund pathways, and Stopee's experience shows that persistence often succeeds where initial requests fail.

Step 1: request a refund directly from MyIQ

Contact MyIQ support and request a refund for the recurring charge. Many companies, including MyIQ, process refunds without question if you request them within 30 days of the charge. Cite ROSCA and the unclear disclosure of subscription terms during checkout.

1. Send an email to help@ with the subject: "Refund request for unauthorized MyIQ recurring charge."
2. Include the transaction date, amount charged, and your reasoning: "I did not intend to authorize an ongoing subscription and request a full refund of [amount] under the Restore Online Shoppers Confidence Act."
3. Keep your tone professional and avoid accusations; focus on your lack of clear consent.
4. Request confirmation of the refund within 5 to 7 business days.

Many users report that MyIQ approves refunds at this stage, especially if the request arrives within 30 days of the charge.

Step 2: dispute the charge with your credit card company

If MyIQ denies your refund request or does not respond within 10 business days, contact your credit card issuer and file a chargeback or billing dispute. You have the right to challenge charges you believe were unauthorized or made without clear consent.

1. Call the customer service number on the back of your credit card.
2. State that you wish to dispute a recurring charge from MyIQ (provide the transaction date and amount).
3. Explain that you did not authorize an ongoing subscription and that the terms were not clearly disclosed.
4. Provide documentation: screenshots of the checkout page, your cancellation request email, and your refund request to MyIQ.
5. The credit card company will investigate and typically reverse the charge within 10 to 30 days.

Pro tip: Credit card disputes are free and carry no risk to you. The credit card company has financial incentive to investigate and often sides with cardholders in recurring billing disputes.

Step 3: file a complaint with the federal trade commission

If MyIQ refuses to refund and your credit card dispute is unsuccessful, report the company to the FTC at reportfraud.ftc.gov. Document all communication attempts and charges. Your complaint helps the FTC identify patterns of deceptive billing across the company's customer base and may trigger regulatory action.

Pricing breakdown and what you should expect to pay

Knowing MyIQ's pricing structure helps you understand what charges are legitimate and which ones you can dispute.

Note that reported amounts vary slightly by region and promotional offer. If your charges significantly exceed these ranges, document them and reference the discrepancy in refund requests.

What happens after you cancel

Cancellation does not happen instantly, and understanding the post-cancellation timeline prevents unnecessary worry and follow-up stress.

Immediate changes after cancellation

Once you complete cancellation through the self-service portal or receive confirmation from support, your account status changes to "Canceled" or "Inactive" in your account dashboard. You retain access to your test results and any previous content until the end of your current billing cycle. No new charges will be initiated after cancellation is confirmed.

Final billing cycle access

If you cancel mid-cycle, you keep access through the end of that billing period. For example, if you were charged on the 15th of the month and cancel on the 20th, you maintain access through the 15th of the following month. After that date, your account locks and you cannot log in.

Refund timeline if disputing the charge

If you file a chargeback or billing dispute with your credit card company, the investigation typically takes 10 to 30 days. During this period, your credit card issuer reverses the charge provisionally, and you see the credit on your statement. MyIQ may contact you during the dispute process; you are not obligated to respond unless you choose to provide additional documentation supporting your claim.

Common cancellation mistakes and how to avoid them

Canceling a subscription sounds simple, but small errors can delay the process or weaken your position if you later need to dispute a charge. You deserve a smooth cancellation, and Stopee wants to help you avoid these pitfalls.

Mistake 1: assuming a refund is automatic after canceling

Canceling your subscription stops future charges but does not retroactively refund past charges unless you actively request a refund or dispute the charge. Many users cancel and then assume the previous month's charge will disappear; it will not. You must separately request a refund or file a chargeback.

Mistake 2: canceling through email without documenting the confirmation

If you email support to cancel, some users do not save or track the confirmation. If support later claims you never canceled, you have no proof. Always screenshot or print the confirmation email and your original cancellation request. This documentation is critical if you later need to dispute a charge with your credit card company or file a complaint with the FTC.

Mistake 3: waiting to cancel until after the first renewal charge posts

Your window to cancel without triggering the first renewal charge is roughly 7 days from sign-up. If you wait until day 8 or later, the subscription charge will post, and you will need to request a refund separately. Cancel as soon as you realize you signed up for a subscription, even if only 2 or 3 days have passed.

Mistake 4: not checking your account status after cancellation

After canceling, log back into your MyIQ account and verify that your subscription status displays as "Canceled" or "Inactive." If the status still shows "Active," contact support immediately. Some cancellation requests fail due to technical glitches, and you want to know right away rather than discovering another charge weeks later.

After cancellation: protecting your account and finances

Once cancellation is confirmed, your work is not quite finished. Taking a few protective steps ensures MyIQ does not accidentally bill you again and that you catch any issues immediately.

Monitor your credit card statements

For the next 3 to 6 months, check your credit card or bank statement when you receive it. Look specifically for any charges from MyIQ or merchant names associated with MyIQ (which may appear as a parent company name or payment processor name). If a charge appears after cancellation, document it immediately and file a dispute with your credit card company.

Consider opting out of marketing emails

MyIQ may continue sending promotional emails or re-engagement offers after cancellation. If you prefer not to receive these, reply to an email with "unsubscribe" or look for an unsubscribe link at the bottom of their marketing messages. This step is optional but prevents confusion if MyIQ tries to tempt you back into a trial offer.

Keep your cancellation records indefinitely

Retain all documentation related to your MyIQ cancellation and any refund requests for at least 3 years. This includes cancellation confirmation emails, screenshots of your account status, chargeback documentation from your credit card company, and any correspondence with MyIQ support. These records protect you if a dispute arises later.

When and how to escalate a dispute

Most cancellations and refund requests resolve smoothly, but if MyIQ ignores your request or denies a legitimate refund claim, you have escalation options that typically succeed.

Timeline for escalation

1. Day 1-3: Request a refund directly from MyIQ via email.
2. Day 4-10: If no response, send a follow-up email marked "urgent."
3. Day 11+: File a chargeback or billing dispute with your credit card company (recommended).
4. Simultaneously (or if chargeback fails): File a complaint with the FTC at reportfraud.ftc.gov.

The federal trade commission complaint process

Reporting MyIQ to the FTC is free and takes roughly 10 minutes. Provide your account information, the dates and amounts of charges, and a detailed summary of your cancellation and refund attempts. The FTC uses aggregate complaint data to identify companies engaging in deceptive practices and may open an investigation if patterns emerge across multiple complaints.

Stopee has seen FTC complaints lead to regulatory action and settlements that result in refunds to affected consumers. Your complaint contributes to that process even if you resolve your individual case through a chargeback.

Cancellation checklist

Use this step-by-step checklist to confirm you have completed all critical actions.

1. Log into your MyIQ account and verify your subscription is active.
2. Choose your cancellation method (self-service portal or email).
3. Complete the cancellation process and save confirmation documentation.
4. Wait 24 to 48 hours and log back in to confirm your status shows "Canceled."
5. Monitor your credit card statement for the next 3 billing cycles.
6. If a charge appears after cancellation, file a chargeback immediately.
7. If MyIQ refuses a refund for pre-cancellation charges, file an FTC complaint at reportfraud.ftc.gov.
8. Keep all cancellation and refund documentation for 3 years.

What users are saying about MyIQ cancellations

Consumer reviews across multiple platforms reveal consistent patterns about the MyIQ experience and cancellation process.

Common themes in user reviews

Overall, user sentiment is negative regarding pricing disclosure but improves significantly once users successfully cancel. The complaint centers on the initial billing surprise rather than the cancellation process itself.

Your next steps

You now have the information and tools to cancel MyIQ confidently and pursue refunds if necessary. Stopee recommends taking action today if you discover an unexpected charge. The sooner you cancel, the sooner you stop future billing and strengthen your refund position.

If you have completed cancellation, monitor your statements and keep your documentation safe. If MyIQ refuses a refund, remember that you have powerful leverage: your credit card company and the Federal Trade Commission are ready to investigate on your behalf. Stopee has helped thousands of consumers cancel subscriptions and recover unauthorized charges, and your situation is winnable.

For additional support resources and to review cancellation experiences shared by other users, visit Stopee at stopee.com. Stopee remains committed to helping consumers understand their rights and take control of their recurring billing. Stopee's team is here to ensure you successfully cancel and recover funds when companies fail to honor clear consent and fair cancellation practices.

MyIQ contact information

MyIQ, Inc.
2093 Philadelphia Pike #3129
Claymont, DE 19703
United States

Email support: help@myiq.com (or the support email listed on myiq.com)
Help center: myiq.com/help