Manage Mylife

How to cancel your MyLife subscription and stop unexpected charges

What MyLife is and why you might want to cancel

MyLife is a people-search and reputation management service that aggregates public records, social media data, and user-contributed information into individual profiles. The platform offers a free-tier search feature, but charges a recurring monthly subscription for expanded background reports and reputation removal tools. If you signed up for a trial offer and now face unwanted charges, or simply no longer need the service, Stopee is here to walk you through cancellation step by step.

How MyLife operates and what you're paying for

MyLife markets its service through low-cost trial periods (often $1 for the first few days or weeks), with the expectation that you will cancel before the trial ends if you do not want to continue. Once the trial expires, the company automatically charges your payment method for a full monthly subscription, typically around $29.95 per month. This is a negative option agreement, which means you authorize recurring charges unless you actively cancel. Many consumers report discovering charges on their statements weeks or months after signing up, making cancellation urgent.

Why cancellation matters right now

Unexpected recurring charges can drain your account quickly, especially if you discover them late. Under the Restore Online Shoppers Confidence Act (ROSCA) and the Federal Trade Commission's negative option rules, MyLife must provide clear, conspicuous disclosure of all material terms before charging you. If you did not receive clear notice of the recurring charge amount, frequency, or cancellation method before your first full charge, you have strong grounds to dispute the transaction. Stopee recommends acting immediately to stop future charges and initiate a refund claim if charges were unauthorized.

MyLife subscription pricing and billing models

Understanding what you were charged and what you might owe helps you negotiate a refund and avoid future billing surprises.

Pro tip: Check your credit card or bank statement for the exact amount you were charged and the date. This evidence is critical for disputing unauthorized charges later. If you see multiple charges or charges on dates you did not authorize, document every transaction.

Your consumer rights and what the law requires MyLife to do

Federal law protects you from deceptive billing practices, and knowing your rights gives you leverage in cancellation and refund disputes.

The restore online shoppers confidence act and your protection

Under ROSCA, MyLife must obtain your express informed consent before charging you for any subscription. This means the company must clearly disclose the following before you are charged: (1) the material terms of the subscription, including the total cost, (2) the frequency of billing, (3) the date your subscription renews, and (4) a simple, easy mechanism to cancel. If MyLife buried these terms in tiny print, hid them behind multiple clicks, or made cancellation deliberately difficult, the company violated federal law. Stopee has seen thousands of cases where unclear disclosures formed the basis of successful refund claims.

The federal trade commission act and negative option rules

Section 5 of the FTC Act prohibits unfair or deceptive acts in commerce. The FTC's negative option rule explicitly prohibits charging a consumer without obtaining clear, affirmative consent to the negative option feature. If you did not knowingly agree to auto-renewal, or if the cancellation process is unreasonably difficult, you have grounds to file a complaint with the FTC and dispute charges with your bank. The FTC takes negative option violations seriously and has issued multi-million-dollar settlements against companies that ignore these rules.

State laws that strengthen your position

Many states, including California and New York, have enacted additional protections for subscription cancellations. California, for example, requires that cancellation be as easy as signup. If MyLife made you call a phone line to cancel but allowed you to sign up online, California law considers that deceptive. New York mandates that companies provide a clear, conspicuous cancellation method at the point of signup. Check your state's attorney general website for specific rules in your jurisdiction; Stopee can help you locate the relevant authority to file a complaint if needed.

How to cancel your MyLife subscription step by step

You have three primary methods to cancel MyLife: phone, online chat, and the dedicated cancellation website. Here is exactly what to do.

Method 1: cancel by phone

1. Call MyLife's cancellation hotline at 1-888-704-1900 or 1-888-466-1066 during business hours.
   • Have your account email and/or phone number ready.
   • Note the date and time of your call.
2. Request immediate cancellation and ask the representative to confirm your termination.
   • Do not accept vague promises like "it will be cancelled soon."
   • Ask for a confirmation number or reference code.
   • Request that the company email you a written cancellation confirmation.
3. Ask explicitly whether future charges will be stopped and when.
   • If the representative hesitates, escalate to a supervisor.
   • Confirm the cancellation is effective immediately, not at the end of your current billing cycle.
4. After the call, send a follow-up email to the address provided, restating your cancellation request and referencing your confirmation number.
   • Keep this email as evidence of your diligence.

Warning: MyLife is known for slow processing on phone cancellations. If you do not receive written confirmation within 24 hours, follow up immediately by email or repeat the phone call.

Method 2: cancel via online chat

1. Visit the MyLife Contact Us page on their website or app.
   • Look for a "Live Chat" option or "Help & Support" section.
   • If live chat is unavailable, note this; it strengthens your case that cancellation is not reasonably easy.
2. Initiate a chat session and clearly state: "I want to cancel my MyLife subscription immediately."
   • Avoid vague language like "I am not interested"; be explicit about cancellation.
   • Take a screenshot of the entire chat conversation.
3. Request a written confirmation email from the company confirming the cancellation.
   • If the representative refuses, ask for a supervisor.
   • Document the refusal; this is evidence of poor customer service and potential non-compliance with cancellation rules.
4. Save the screenshot and any confirmation email to your computer or cloud storage immediately after the chat ends.
   • Do not rely on your browser history; actively export and store evidence.

Method 3: cancel via the dedicated cancellation website

1. Visit cancelyourmembership.com, which MyLife operates as a dedicated cancellation portal.
   • This URL often appears in confirmation emails from MyLife.
   • If you cannot locate it, call the phone number above and ask an agent for the direct link.
2. Enter your account email and select your account from the list.
   • If your email does not appear, you may need to use an alternative email address associated with your account.
   • If you cannot find your account, call the support line above for assistance.
3. Follow the prompts to confirm cancellation.
   • Take a screenshot of the final confirmation page showing cancellation was processed.
   • Note the date and time of completion.
4. Check your email for a confirmation message within 24 hours.
   • If you do not receive one, follow up by phone or chat to verify cancellation was recorded.

Pro tip: The cancellation website is often the fastest method because it leaves a digital record and requires fewer human interactions. Start here if it is accessible to you.

After you cancel: what to expect and how to verify

Cancellation does not always mean charges stop immediately; you need to monitor your account and stay vigilant.

Verify your cancellation is real

After cancelling, log into your MyLife account within 24 hours to confirm your subscription status has changed to "Cancelled" or "Inactive." If you see no change, contact MyLife again immediately. Many consumers report that cancellation was not processed despite telephone or chat confirmation, forcing them to cancel multiple times.

Next, monitor your credit card or bank account for charges over the next 30 days. If MyLife charged you for a billing cycle that began before your cancellation date, that charge should be allowed. However, any charge dated after your cancellation request is unauthorized and subject to dispute.

Protect yourself from re-billing

Some users report that MyLife re-activated their subscriptions months after cancellation without consent, or charged them for "renewal" of a cancelled account. To prevent this, consider updating your payment method on file or placing a fraud alert with your bank. Stopee recommends reviewing your MyLife account settings monthly for the first three months after cancellation to ensure no reactivation has occurred.

How to request a refund for unauthorized or deceptive charges

If you paid for MyLife and feel the charges were unfair or unauthorized, you have multiple paths to recover your money.

Request a refund directly from MyLife

1. Send a written refund request email to MyLife's support address (obtain this from their website or phone line).
   • Include your account email, the date you signed up, the trial terms you believed you agreed to, and the dates of all charges you dispute.
   • Explain clearly why you believe the charges were unauthorized or deceptive (e.g., "I did not receive clear notice that charges would continue after the trial period").
   • Request a full refund for all disputed charges within 14 days.
2. Send this email via a method that creates a delivery record (e.g., email with read receipt or certified mail).
   • Keep a copy of your outgoing email and any delivery confirmation.
3. Wait 10 business days for a response. If MyLife denies your refund or does not respond, proceed to step 2 below.
   • If MyLife offers a partial refund but you believe you deserve a full refund, do not accept; escalate instead.

Dispute the charge with your credit card or bank

1. Contact your credit card issuer or bank and request a chargeback or dispute for the MyLife charges.
   • Provide the transaction dates, amounts, and a brief explanation of why you believe the charge was unauthorized or deceptive.
   • Example language: "I signed up for a trial offer but did not receive clear notice that recurring charges would follow. I did not authorize charges beyond the trial period."
2. Submit all evidence you have collected: cancellation confirmations, email exchanges, screenshots, and the company's billing disclosures (or lack thereof).
   • Most credit card companies allow you to upload documents directly to the dispute case.
3. The bank will investigate and typically issue a provisional credit within 10 business days, with a final decision within 30 to 60 days.
   • You are protected under the Fair Credit Billing Act (FCBA), which allows you to dispute unauthorized or deceptive charges.

Pro tip: Chargebacks are more effective than direct refund requests because they carry legal weight and cost MyLife money. However, do not abuse chargebacks; only use them when you have a legitimate dispute. Stopee has seen consumers recover 100% of charges through chargebacks when they provided clear documentation that the original trial disclosure was deceptive.

File a complaint with the federal trade commission

1. Visit the FTC's online complaint form at reportfraud.ftc.gov.
   • Select "Online Shopping" or "Negative Option/Subscription" as the category.
   • Describe your experience with MyLife in detail, including how you were charged and the difficulty you faced in cancelling.
   • Attach any supporting documents (emails, bank statements, screenshots).
2. The FTC uses complaints to identify patterns of violations and launch investigations.
   • Your complaint alone may not result in direct action, but it contributes to the agency's enforcement portfolio.
   • If MyLife is under investigation, your complaint strengthens the case.

Common mistakes consumers make when cancelling MyLife

Cancelling a subscription feels stressful, and frustration often leads to missteps that weaken your position. Here are the traps Stopee sees most often.

Mistake 1: assuming an email cancellation request is enough

Sending an email to a generic support address and assuming it was received and processed is risky. MyLife may claim they never saw the email, or the email may be routed to a low-priority inbox. Always use the dedicated cancellation portal, phone line, or chat feature; these methods create traceable records.

Mistake 2: not asking for written confirmation

A verbal cancellation over the phone is easy for the company to deny later. Always ask for a confirmation number, reference code, or follow-up email. Without written proof, you have no evidence that you cancelled on a specific date, which undermines your refund claim if charges continue.

Mistake 3: ignoring a billing cycle after cancellation

Many users cancel and then forget to check their bank statements. Months later, they discover that charges never actually stopped. Monitor your account for 30 days after cancellation and escalate immediately if an unauthorized charge appears. The sooner you dispute a charge, the easier it is to win a refund.

Mistake 4: accepting partial refunds without question

If MyLife offers you a $10 refund on a $29.95 charge, that is not a fair settlement. If your cancellation was valid and the charges were deceptive, you deserve a full refund for all unauthorized amounts. Do not accept less unless you genuinely believe the partial amount is all you can recover.

Timeline and expectations after cancellation

Understanding when charges will stop and when refunds will appear reduces anxiety and helps you track progress.

Common complaints and red flags to watch for

Knowing what has gone wrong for others helps you recognize and avoid the same traps.

Slow or non-existent refund processing

The single most common complaint about MyLife is that refund requests are ignored or processed extremely slowly. Many consumers report submitting refund requests and waiting 30 to 60 days without resolution. If MyLife does not refund your money within 14 days of your written request, escalate immediately to a chargeback or FTC complaint.

Charges continuing after stated cancellation

Several users report that MyLife confirmed cancellation but continued charging weeks later. This suggests the company has a processing backlog or intentionally delays cancellations to capture additional charges. If this happens to you, dispute each unauthorized charge individually with your bank and file an FTC complaint citing this pattern.

Account reactivation without consent

A smaller but notable group of users report that their accounts were reactivated months after cancellation, with new charges appearing without notice. This is particularly egregious and suggests deliberate fraud. If your account is reactivated after you cancelled, file a dispute immediately and contact your state's attorney general.

Checklist: what to do before, during, and after cancellation

Use this checklist to ensure you do not miss any critical steps.

• Before cancellation: Locate your account email, note your sign-up date and trial terms, and identify all charges on your statement.
• During cancellation: Use the dedicated portal or phone line, request written confirmation, take screenshots of confirmations, and ask for a confirmation number.
• Immediately after: Send a follow-up email restating your cancellation request, save all confirmations to cloud storage, and log into your account to verify the status changed.
• Within 24 hours: Check your email for a confirmation from MyLife; if none arrives, call or chat again.
• Within 30 days: Monitor your bank account for any new charges; dispute immediately if charges appear after your cancellation date.
• If no refund within 14 days: Send a written refund request email citing the deceptive billing practices; include all evidence.
• If no refund within 24 days: File a chargeback with your credit card issuer or bank.
• In parallel: File an FTC complaint at reportfraud.ftc.gov describing the deceptive practices and slow refund process.

When to escalate to your state attorney general

If MyLife refuses to refund unauthorized charges or continues to bill you after cancellation, your state's attorney general office can investigate on your behalf.

How to contact your state attorney general

Visit the National Association of Attorneys General website (naag.org) and locate your state. Most state AGs accept consumer complaints online or by mail. Provide the same documentation you would use in a chargeback: account details, billing history, cancellation evidence, and any correspondence with MyLife. State AGs have enforcement authority and can force refunds or pursue civil litigation on behalf of consumers.

Why this matters

State attorneys general take subscription and negative option violations seriously. If your state AG receives multiple complaints about MyLife, they may open a formal investigation, which can result in settlements and refunds for all affected consumers. Stopee has seen state AG enforcement recover millions in refunds for subscription abuse victims.

Final thoughts: empowerment through knowledge and action

Cancelling MyLife may feel like a small victory, but it is an act of consumer empowerment. You took the time to understand your rights, followed the proper cancellation steps, and refused to accept unauthorized charges. That matters. If MyLife resists your cancellation or refuses a refund, remember that federal law and your state's consumer protection laws are on your side. You are not alone; thousands of consumers have faced the same deceptive billing practices and won refunds through the processes outlined here.

Stopee is committed to helping you navigate cancellations, refunds, and consumer disputes with clarity and confidence. Whether you cancelled MyLife, are considering cancellation, or are fighting for a refund, Stopee has the tools, guides, and expertise to support you. Visit Stopee today to explore resources for dozens of subscription services, learn your consumer rights, and find the fastest path to resolution. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover money from deceptive billing practices. Your time, money, and peace of mind matter; let Stopee help you reclaim them.

MyLife contact information and mailing address

Phone cancellation: 1-888-704-1900 or 1-888-466-1066

Online cancellation portal: cancelyourmembership.com

Email (for written requests): Contact via the MyLife website Contact Us page or request an email address from phone support.

Mailing address (for certified mail refund requests): MyLife Holdings, Inc., 1515 S. Magnolia Avenue, Dayton, OH 45409, USA

Federal Trade Commission complaint: reportfraud.ftc.gov or call 1-877-438-4338