Manage Mylife

How to cancel MyLife in nigeria and stop unwanted charges

What MyLife is and why nigerians use it

MyLife is an online people-search service that aggregates public records, background information, and contact details into searchable profiles. The platform operates through its website and mobile apps available on both iOS and Android, making it accessible whether you prefer your phone or computer.

You may have subscribed to unlock full reports, enhanced background summaries, or to request removal of your own data from MyLife's directory. Many Nigerians sign up for the service intending to use it once, then forget about recurring charges hitting their account month after month.

Stopee is here to help you reclaim control of your subscriptions. This guide walks you through every cancellation method, warns you about common traps, and shows you how to claim refunds if MyLife charged you unfairly.

Core features and access points

MyLife offers people search functionality, background score profiles, and subscription-based access to detailed reports. You can access the service via the MyLife website, the iOS app (through Apple's App Store), or the Android app (through Google Play).

The service bills automatically unless you cancel before your renewal date. Many users discover they've been charged repeatedly after a free trial or single purchase, which is why knowing how to cancel matters.

Why cancellation can be confusing in nigeria

MyLife operates as a US-based company with UK operations. Nigeria-specific contact details or local customer service lines are difficult to find, which makes cancellation feel deliberately hidden. Stopee has investigated multiple cancellation routes so you don't waste time searching.

Your consumer rights in nigeria under the FCCPA

Nigeria's Federal Competition and Consumer Protection Commission (FCCPC) governs subscription services and auto-renewal practices. You have explicit legal protection when dealing with companies like MyLife.

What the law guarantees you

Under the Federal Competition and Consumer Protection Act, you have the right to cancel any subscription at any time without penalty. The company must honour your cancellation request within a reasonable timeframe, typically before your next billing cycle.

The law also protects you against unfair contract terms. If MyLife's cancellation process is deliberately obscured or if the company makes it unreasonably difficult to stop payments, you can file a complaint with the FCCPC.

Escalation and complaint procedures

If MyLife refuses to process your cancellation or disputes a refund claim, contact the Federal Competition and Consumer Protection Commission directly. Stopee recommends filing a complaint if the company ignores your cancellation request or continues to bill after you've cancelled.

Keep screenshots of your cancellation request, confirmation emails, and any billing statements showing charges after your cancellation date. This documentation is essential if you need to escalate your case.

MyLife pricing and billing plans in nigeria

MyLife's exact naira-denominated pricing and plan names vary by device and billing cycle. Your actual plan details appear in your account billing section or your most recent receipt.

Where to find your plan details

Log into your MyLife account online or check your app settings to view your current plan, billing frequency, and renewal date. If you subscribed via Apple or Google, check your App Store or Google Play billing history for the exact amount charged in naira.

How to cancel MyLife: step-by-step for each platform

Your cancellation method depends on where you subscribed. Stopee recommends using the same platform where you signed up; cancelling in the wrong place will not stop your charges.

Cancelling MyLife on iOS (iPhone or iPad)

Apple's App Store handles all billing for iOS subscriptions. You must cancel through your Apple ID settings, not by deleting the app.

1. Open Settings on your iPhone or iPad.
   • If you have an older device, skip to step 2.
2. Tap your name at the top of the Settings screen.
   • If you do not see your name, you are not logged into your Apple ID; sign in first.
3. Select Subscriptions from the menu.
   • You will see all active subscriptions linked to your Apple ID.
4. Tap MyLife from the subscription list.
   • If MyLife does not appear, it may already be cancelled.
5. Tap Cancel Subscription and confirm your choice.
   • Apple will ask if you want to keep access until the end of your billing period or cancel immediately; choose either option.
6. Save a screenshot of the cancellation confirmation showing the date and time.
   • This proves cancellation if you later dispute a charge.

Warning: Deleting the MyLife app does not cancel your subscription. Your charges will continue until you cancel through Apple's Subscriptions menu.

Pro tip: Check your Apple ID email immediately after cancellation. Apple sends a confirmation email; if you do not receive one within 5 minutes, your cancellation may not have processed.

Cancelling MyLife on android (Google play)

Google Play manages Android subscriptions. You must cancel in the Google Play Store app or on the Google Play website, not by deleting the MyLife app.

1. Open the Google Play Store app on your Android device.
   • If you cannot find it, search "Play Store" in your device's app drawer.
2. Tap the menu icon (three horizontal lines) in the top-left corner.
   • Alternatively, tap your profile icon in the top-right corner.
3. Select Subscriptions or Manage subscriptions.
   • The exact wording varies by Android version.
4. Find MyLife in your active subscriptions list.
   • If MyLife does not appear, scroll down or tap "See all subscriptions."
5. Tap Cancel subscription.
   • Google Play will show your renewal date and ask for a cancellation reason (optional).
6. Confirm your cancellation by tapping Yes, cancel.
   • Google sends a confirmation email; save it for your records.

Pro tip: Cancel at least 24 hours before your renewal date to avoid being charged for the next billing cycle. Google processes cancellations within hours, but billing cycles can overlap if you cancel too close to the renewal time.

Warning: Uninstalling the app will not stop billing. You must cancel in Google Play's Subscriptions section.

Cancelling MyLife on the website

If you subscribed directly through MyLife's website, you must cancel in your account settings. This method is less reliable than app-based cancellation because MyLife's support is difficult to reach.

1. Visit the MyLife website and log into your account using your email and password.
   • If you forgot your password, use the "Forgot password" link.
2. Navigate to Account Settings or Subscription Settings.
   • This is usually in a menu marked "My Account," "Settings," or your profile icon.
3. Locate the Cancel Subscription or Auto-renewal option.
   • It may be labeled "Stop auto-renewal," "Turn off subscription," or "Cancel membership."
4. Click to cancel and follow the on-screen prompts.
   • MyLife may ask for a cancellation reason or offer a discount to keep you subscribed; ignore these and proceed with cancellation.
5. Screenshot your cancellation confirmation page.
   • This proves you requested cancellation on the website.

Pro tip: If the website cancellation button does not work or appears broken, contact MyLife support immediately via email. Stopee recommends also sending a registered letter to MyLife's correspondence address (listed at the end of this guide) as backup proof of your cancellation request.

Warning: MyLife's website interface can be unclear. If you see "Manage subscription" but no "Cancel" option, click through every menu option or contact support before assuming cancellation failed.

What happens after you cancel MyLife

Cancelling your subscription does not erase your account or automatically remove your data from MyLife's directory. Understanding what changes and what stays the same helps you manage your privacy and avoid surprise charges.

Your access and billing timeline

When you cancel, MyLife stops future automatic renewals immediately. You retain full access to paid features through the end of your current billing period, even after cancellation.

For example, if you cancel on 15 March and your billing date is 30 March, you keep access until 30 March. After that date, your account reverts to free or read-only mode, depending on MyLife's free tier.

Stopee recommends cancelling at least one week before your renewal date to ensure the cancellation processes in time.

Account deletion and data removal are separate

Cancelling your subscription stops billing but does not delete your account or remove your personal information from MyLife's database. If you want your data removed from MyLife's directory, you must request this separately.

You can request data removal through MyLife's website, usually under a "Remove my information" or "Privacy" section. If that option is not available, contact MyLife support directly. This is a separate process from cancellation and may take 30 to 60 days to complete.

Can you get a refund from MyLife in nigeria

Refund eligibility depends on where you subscribed and whether you have a valid reason under Nigerian consumer law. Stopee breaks down your options by platform.

Refunds for iOS (App store) purchases

Apple handles refunds for MyLife subscriptions purchased through the App Store. You can request a refund directly from Apple within 14 days of the charge.

1. Open the App Store and tap your profile icon (top-right corner).
   • If you do not see your profile, sign into your Apple ID first.
2. Tap Purchases or Purchase History.
   • Depending on your iOS version, this may say "See All" or display your recent purchases.
3. Find the MyLife charge you want to refund.
   • Tap it and select Report a problem or Request a refund.
4. Choose your reason: billing error, accidental charge, or unused subscription.
   • Be specific; "I was charged after cancelling" is stronger than "I do not want this."
5. Submit your request and wait for Apple's email response.
   • Apple typically responds within 48 hours; refunds appear in your Apple ID account balance within 5 to 7 business days.

Pro tip: If Apple denies your refund, mention the Federal Competition and Consumer Protection Act in a follow-up message. Under Nigerian law, you have the right to cancel auto-renewal subscriptions, and charges after cancellation may be considered unlawful.

Refunds for android (Google play) purchases

Google Play allows refunds for subscriptions within 48 hours of the charge. After 48 hours, refunds are rare but possible if you dispute billing.

1. Visit play.google.com or open the Google Play Store app.
   • If using the app, tap your profile icon and go to "Manage apps and device."
2. Find MyLife in your subscription or purchase history.
   • Tap it and select "Refund" or "Get refund" if available.
3. Enter your reason: accidental purchase, charged after cancelling, or billing error.
   • Specificity matters; mention the exact date if you cancelled before being charged.
4. Submit your request and monitor your Google email for Google's response.
   • Google typically responds within 1 to 3 business days.

Warning: After 48 hours, Google Play rarely grants refunds automatically. If you were charged after your cancellation date, escalate to support by mentioning the FCCPA and your cancellation proof.

Refunds for MyLife website purchases

MyLife's refund policy for direct website purchases is vague and inconsistent. The company sometimes grants case-by-case refunds, but has no published standard policy for Nigeria.

Contact MyLife support with proof of your cancellation request, the charge date, and a clear explanation of why you deserve a refund. If you were charged after you cancelled, cite the Federal Competition and Consumer Protection Act.

If MyLife refuses, file a complaint with the FCCPC. Stopee recommends sending a registered letter to MyLife's UK or US address (detailed in the final section) as documented proof of your refund claim.

Common mistakes when cancelling MyLife

Cancelling a subscription sounds simple, but small errors often lead to continued charges and frustration. You are not alone if you've made these mistakes; Stopee has helped thousands of consumers navigate exactly these pitfalls.

Deleting the app without cancelling the subscription

The most common error is uninstalling MyLife from your phone and assuming charges have stopped. Deleting the app removes it from your device but does not notify your payment provider to stop billing.

Your subscription remains active on Apple or Google's servers, and you will be charged on your next renewal date. Always cancel through your phone's settings or payment platform, never just delete the app.

Cancelling on the wrong platform

If you subscribed via the iOS App Store but tried to cancel through Google Play, your cancellation will fail. You must cancel where you subscribed.

Check your original receipt or billing statement to confirm whether you were charged by Apple, Google, or MyLife directly. Then cancel through that exact platform.

Missing your renewal date

If you cancel on your renewal date or after, you will be charged for another cycle before the cancellation takes effect. Cancel at least 3 to 7 days before your renewal date to avoid this overlap.

Set a phone reminder one week before your renewal date so you never forget to cancel on time.

Not saving cancellation confirmation

If you cannot prove you cancelled, disputing a charge becomes your word against MyLife's or Apple's. Screenshot every cancellation confirmation, save confirmation emails, and note the date and time you cancelled.

Stopee recommends creating a simple cancellation log: subscription name, cancellation date, platform, and confirmation number. This document protects you if disputes arise months later.

Your cancellation checklist for MyLife

Use this step-by-step checklist to confirm you have cancelled successfully and protected yourself against future charges.

Key takeaways and next steps

Cancelling MyLife in Nigeria is straightforward when you use the right platform and cancel before your renewal date. The challenge is that MyLife's customer service is difficult to reach and its cancellation interface can be unclear.

Remember: you have legal protection under the Federal Competition and Consumer Protection Act. You can cancel any subscription at any time, and any charge after cancellation is unlawful.

If you were overcharged, contact the platform first (Apple, Google, or MyLife), then escalate to the FCCPC if the company refuses to refund you.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover overcharges. Visit Stopee.com for guides on cancelling other services in Nigeria, escalation templates, and your consumer rights under Nigerian law.

Contact information for MyLife

MyLife's Nigerian-specific contact details are not publicly listed. For cancellation disputes or complaints, use the following addresses for correspondence:

MyLife operations (US headquarters): MyLife, Inc., 4 Circle, USA. Registered mail to this address provides documented proof of your cancellation request if you need to file an FCCPC complaint.

For complaints in Nigeria: Federal Competition and Consumer Protection Commission (FCCPC), Abuja, Nigeria. File a formal complaint if MyLife refuses to cancel your subscription or disputes a refund after the Federal Competition and Consumer Protection Act protects you.

Stopee recommends keeping all documentation (cancellation screenshots, emails, billing statements, and correspondence) in a folder for at least 12 months. This protects you if disputes arise later.