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Cancel Mylife: The Right Way
How to cancel mylife and protect your privacy in canada
What is mylife and why people cancel
Mylife is an online people-search service that aggregates personal profiles, background information and reputation data. The platform offers both free directory-style listings and premium subscription tiers, with paid memberships that unlock enhanced reports, removal tools and reputation management features. You may have subscribed directly through their website, via the Apple App Store on iOS, or through Google Play on Android.
People cancel Mylife for several reasons. You might have signed up for a trial that you no longer use, discovered unexpected recurring charges on your bank statement, or decided you prefer not to have your personal information indexed on a people-search platform. Whatever your reason, Stopee is here to guide you through the cancellation process step by step so you can regain control of your subscriptions and protect your privacy.
Common reasons to cancel mylife
Trial subscriptions often convert to paid memberships automatically. You may have forgotten about a 7-day or 14-day free trial and discovered the charge weeks later. Alternatively, you subscribed for a specific purpose-checking your own profile visibility, for instance-and now see no ongoing value. Some users cancel because they want their personal data removed from aggregator databases entirely, though cancellation and data removal are separate steps. At Stopee, we empower you to cancel whenever you decide the service no longer serves your needs.
Mylife pricing and subscription plans
| Plan name | Price (CAD equivalent) | Billing cycle | What you get |
|---|---|---|---|
| Timeline Journal (one-time purchase) | Approximately $18 | One-time | Lifetime access to mindfulness journal; no ongoing charges |
| Mylife Premium Mindfulness App | Approximately $14/month or $84/year | Monthly or Annual | 400+ mindfulness activities; personalized emotional wellness content |
| People Search (Premium) | Variable; typically $10-25/month | Monthly or trial | Enhanced background reports, removal requests, reputation monitoring |
Your consumer rights and protections in canada
Understanding your rights is the first step toward confident cancellation. Canadian consumer protection law does not automatically grant you a 14-day "cooling off" period for online subscription services the way European law does.
What the consumer protection act says
Under Canada's federal and provincial consumer protection frameworks, you have the right to accurate billing and transparent contract terms. If Mylife misrepresented the trial period, failed to clearly disclose the auto-renewal date, or charged you without consent, you have grounds to dispute the charge. Most provinces-including Ontario, British Columbia and Alberta-require companies to obtain explicit consent before charging for subscriptions and to provide clear cancellation instructions.
Pro tip: Keep screenshots of the subscription page, any email confirmations and your billing statements. These documents are essential if you need to escalate a dispute to your provincial consumer protection authority or your bank.
If mylife refuses to cancel or refund
If Mylife's customer support does not respond or denies your cancellation request, you can escalate the complaint. Contact your provincial consumer protection office (for example, the Office of the Consumer Protection Commissioner in British Columbia or Consumer Protection Ontario). You can also dispute the charge directly with your bank or credit card issuer-most financial institutions will reverse unauthorized or disputed charges and launch an investigation on your behalf within 30 to 90 days.
Methods to cancel mylife based on how you subscribed
The way you cancel depends entirely on where you set up your subscription. Deleting the app or logging out will not stop your charges-you must cancel through the platform where you signed up.
Identify where you subscribed
Check your billing statement or email confirmation. Look for the retailer name: "Apple iTunes," "Google Play" or "Mylife.com." Your bank or credit card statement will show the merchant name. This tells you exactly where to go to cancel. At Stopee, we've found that most cancellation mistakes happen because people try to cancel in the wrong place.
Step-by-step cancellation instructions for each platform
Follow the exact steps for the platform where you subscribed. Each path is slightly different, so precision matters.
Cancel via apple app store (iOS)
If you signed up through your Apple ID, you must cancel through your Apple device or Apple's website-not through the Mylife app.
- Open the Settings app on your iPhone or iPad
- Tap your name at the top of the screen
- Select "Subscriptions"
- Locate the Mylife subscription in the list
- Tap on it to see your plan details and renewal date
- Tap "Cancel subscription"
- Apple will ask for a reason; you can select "I don't use this app" or "Too expensive"
- Confirm your cancellation
- Verify the cancellation
- Return to your Subscriptions list and confirm Mylife no longer appears, or shows "Expired"
- Save a screenshot as proof
Warning: Simply deleting the Mylife app from your phone will not cancel your subscription or stop charges. You must complete the steps above.
Pro tip: If you cannot find the subscription in Settings, visit appleid.apple.com on your computer, sign in, go to "Subscriptions" and cancel from there instead.
Cancel via google play (Android)
Android users must cancel through the Google Play Store at least 24 hours before the next billing date to avoid being charged again.
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top right corner
- Select "Manage your Google Account"
- Go to the "Subscriptions" tab
- This may appear under "Payments & subscriptions" depending on your phone
- Find and tap the Mylife subscription
- Review your renewal date
- Tap "Cancel subscription"
- Google Play will ask for feedback; you can skip this
- Confirm the cancellation
- Save proof
- Take a screenshot showing your subscriptions list without Mylife, or a confirmation email from Google
Warning: Uninstalling the app does nothing to stop billing. You must cancel through Google Play.
Pro tip: Set a phone reminder for 24 hours before your renewal date as a backup. This ensures you have time to cancel if you forget.
Cancel a web-based mylife subscription
If you subscribed directly on mylife.com or paid with a credit card on their website, you need to access your Mylife account and cancel in their subscription settings.
- Visit mylife.com and log in with your email and password
- If you forgot your password, use the "Forgot password?" link to reset it
- Navigate to your account or subscription settings
- Look for a menu option such as "Account," "Billing," "Subscription" or "Manage plan"
- This is typically found in your profile or settings area
- Find the option to "Cancel subscription" or "Downgrade plan"
- Mylife may ask why you're leaving; you can provide feedback or skip
- Confirm the cancellation
- Look for a confirmation message on screen
- Check your email for a confirmation from Mylife
- Document your cancellation
- Save screenshots of the confirmation screen and any confirmation email
Pro tip: If the website cancellation option is unclear or not working, contact Mylife customer support directly through their help centre. Include your account email, current plan name and request written confirmation of your cancellation.
For extra security: After cancelling online, consider sending a formal cancellation letter by registered mail (with return receipt) to Mylife's operations address. This creates a legal paper trail and proves delivery if you later dispute a charge. We recommend this step at Stopee whenever a company's online cancellation process feels uncertain.
What happens after you cancel mylife
Cancellation doesn't happen instantly everywhere, and confusion often follows. Here's what to expect.
Your access and billing timeline
You normally retain access to Mylife until the end of your current billing period. If you cancel mid-cycle, you won't be refunded for the remainder of that month or year-your paid period simply expires as scheduled. After that date, your access stops and you will no longer be billed.
Monitor your bank account or credit card for the next 30 days. If you see another Mylife charge after your cancellation date, contact your bank immediately and dispute it as unauthorized. Stopee advises keeping all cancellation confirmations for at least 90 days.
Your personal data and profile removal
Cancelling your subscription does not automatically remove your personal information from Mylife's database or from search results. Your profile, background information and any aggregated data remain on file unless you take a separate action to request removal or data changes. Log back into your account (if still accessible) or contact Mylife support to ask about data deletion or removal requests. This is a distinct process from subscription cancellation.
Refund policy and how to dispute a charge
Mylife does not publish a transparent, automatic refund policy for Canadian consumers. Refunds are inconsistent: some customers report receiving partial refunds or account credits in specific circumstances, while many others are denied.
Will mylife refund your money?
In most cases, you will not receive a refund simply for cancelling. If you paid for a monthly or annual subscription and cancel mid-cycle, that payment is typically non-refundable and you keep access until the renewal date. However, if you were charged during a trial period that you cancelled in time, or if you believe you were charged without consent, you have grounds to request a refund.
Contact Mylife support, explain your situation with dates and screenshots, and ask for a one-time refund or account credit. Be specific: "I cancelled on [date] but was charged on [date]" is stronger than "I think I was overcharged."
If mylife denies your refund request
Document all communication with Mylife-emails, support ticket numbers, and dates. If they refuse and you believe the charge was unauthorized or misleading, dispute the charge with your bank or credit card company. Most Canadian banks will reverse disputed charges and investigate on your behalf within 30 to 90 business days. You do not need Mylife's permission to dispute a charge if you can show evidence of cancellation or lack of consent.
Pro tip: If Mylife refunds are slow or incomplete, file a complaint with your provincial consumer protection office. In Ontario, contact Consumer Protection Ontario; in British Columbia, contact the Office of the Consumer Protection Commissioner. These agencies can pressure companies to refund consumers and investigate patterns of unfair billing practices.
Common mistakes to avoid when cancelling mylife
Cancellation is simple, but small missteps can leave you stuck. We've seen countless customers make these errors and end up charged again.
Deleting the app instead of cancelling the subscription
This is the number-one mistake. Removing Mylife from your phone does absolutely nothing to stop your subscription or the charges. Your account remains active and you will be billed on the renewal date. You must cancel through the platform where you subscribed: Apple ID settings, Google Play, or Mylife's website account settings.
Cancelling in the wrong place
If you subscribed through Apple but try to cancel through the Mylife app or website, your cancellation won't work. Apple manages that subscription entirely. Check your bank statement to confirm the merchant name, then cancel there. Stopee's team reviews hundreds of cancellation complaints each month, and mismatched platforms cause the majority of failed cancellations.
Not saving proof of cancellation
Always take a screenshot of your cancellation confirmation, the message saying "Your subscription has been cancelled," or the confirmation email from Apple, Google or Mylife. If you're charged again and the company claims you never cancelled, this screenshot is your proof and protects you in a dispute with your bank.
Cancelling too close to the renewal date
On Apple and Android, aim to cancel at least 24 to 48 hours before your renewal date. If you cancel on the renewal date itself, you may still be charged for the next cycle. Refunds for accidental charges are harder to secure, so timing matters.
Assuming your cancellation worked without verification
After cancelling, log back in (if you still have access) or check your subscription list to confirm the cancellation took effect. Don't assume it worked just because you clicked "confirm." Stopee recommends verifying within 24 hours.
After cancellation: your next steps
Cancelling Mylife is only the first step. Protect yourself by following up.
Monitor your billing
Check your bank account or credit card statement for the next 30 to 90 days. Watch for any charge from "Mylife," "Mylife Inc," or "Mylifebook" (alternative merchant names). If you see an unexpected charge after your cancellation date, report it to your bank immediately. Do not wait.
Request data removal (optional)
If you want your personal information removed from Mylife's database, contact their support team separately and request a profile deletion or data removal request. Provide your full name, date of birth and email address. Keep records of your request. This step is independent of subscription cancellation and may take several weeks.
Consider opting out of other people-search sites
Mylife is one of many people-search aggregators. If privacy is your concern, you may want to opt out of similar services like BeenVerified, Spokeo or PeopleFinder. Check their websites for removal request processes. At Stopee, we recommend a proactive privacy audit every 6 months to manage your online presence across all platforms.
Checklist: confirm your mylife cancellation
Use this checklist to ensure your cancellation is complete and you're protected.
| Task | Status | Notes |
|---|---|---|
| Identified where I subscribed (Apple / Google / Web) | ☐ | Check your bank statement for merchant name |
| Cancelled the subscription in the correct place | ☐ | Did not just delete the app |
| Received and saved a cancellation confirmation | ☐ | Screenshot or email confirmation |
| Verified that Mylife no longer appears in my subscriptions | ☐ | Log back in or check Apple / Google settings again |
| Set a reminder to monitor my billing for 30 days | ☐ | Watch for unexpected Mylife charges |
| Contacted my bank if an unauthorized charge appears | ☐ | Dispute the charge if needed |
When to escalate: consumer authorities in canada
If Mylife refuses to cancel, continues charging after you cancelled, or denies a legitimate refund request, you have legal recourse.
Contact your provincial consumer protection office
Each Canadian province has a consumer protection authority that investigates complaints about billing disputes, unfair contract terms and deceptive practices.
- Ontario: Consumer Protection Ontario (consumerprotectionontario.ca) or the Office of the Attorney General
- British Columbia: Office of the Consumer Protection Commissioner (consumerprotectionbc.ca)
- Alberta: Fair Trading Act enforcement through Service Alberta
- Quebec: Office of the Ombudsman or the National Assembly's Consumer Protection Office
- Other provinces: Contact your provincial Justice or Consumer Affairs ministry for the appropriate agency
File a formal complaint and include all documentation: cancellation screenshots, billing statements, emails with Mylife support and any refusal messages. Stopee has seen these agencies successfully pressure subscription companies to refund consumers within 30 to 60 days.
Dispute the charge with your bank
You can dispute any charge as unauthorized. Contact your bank's customer service line, explain the situation and request a chargeback or dispute investigation. Provide your cancellation proof and explain that Mylife continued charging after you cancelled. Your bank will usually reverse the charge within 30 to 90 days and may block future charges from that merchant.
Mailing address for formal cancellation notice
For maximum legal protection, especially if Mylife ignores your online cancellation or you receive unexpected charges after cancellation, send a formal cancellation letter by registered mail with return receipt.
Send your cancellation letter to:
Mylife Operations
[Check Mylife's official website or customer support page for the current mailing address; if not listed, request it from support before sending]
What to include in your letter:
- Your full name and email address associated with your Mylife account
- Your account number (if available)
- The date you are requesting cancellation
- Statement: "I hereby cancel my Mylife subscription effective immediately and request no further charges"
- Request written confirmation of cancellation within 7 days
- Keep a copy for your records
Use Canada Post's Registered Mail or a courier service that provides proof of delivery. This creates a legal record that Mylife received your cancellation request, which protects you if disputes arise later.
Summary: take control of your subscription today
Cancelling Mylife is straightforward when you know the right steps. Start by identifying where you subscribed, cancel through that exact platform, verify the cancellation in writing, and monitor your billing for 30 days. If Mylife refuses to cancel or refunds your money, Stopee empowers you to escalate through your bank and provincial consumer protection office.
You have rights. If a company continues billing you after you cancel, that is illegal under Canadian consumer protection law. Document everything, keep your proof, and don't hesitate to dispute unauthorized charges.
Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds and reclaim control of their billing. Visit Stopee at stopee.com for guides on cancelling other services, understanding your consumer rights and protecting your privacy. Whether you're cancelling Mylife today or planning to review all your subscriptions, Stopee is your trusted ally in the fight against hidden charges and unfair billing practices.