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Cancel Mylife: The Right Way
How to cancel your mylife membership and stop recurring charges
What mylife is and why cancellation matters
Mylife is a people-search platform that aggregates public records and personal data into searchable profiles. The service operates on a subscription model, often starting with a low-cost or discounted trial that automatically converts into recurring monthly charges if you do not cancel before the trial expires. Many Australian consumers discover unexpected charges appearing on their credit card statements weeks or months after signing up, which is why understanding how to cancel Mylife is crucial to protecting your finances.
Your situation is not uncommon. Stopee regularly assists consumers who have been caught in Mylife's auto-renewal cycle, and we've seen firsthand how difficult the service makes it to stop charges. This guide walks you through the exact steps you need to take, the law that protects you, and how to avoid the traps that catch most people off guard.
Why cancellation is harder than it should be
Mylife does not offer a straightforward "cancel" button in your account dashboard. Instead, the company requires you to send a written request by post to their Los Angeles corporate office. This deliberately cumbersome process is designed to discourage cancellations, and it means you must take active steps to prove your cancellation request was received. Without proper documentation, you risk being charged again at your next billing cycle.
Mylife subscription plans and approximate pricing
Understanding what you are being charged for is the first step to cancelling effectively. Mylife's pricing varies depending on the promotional offer you received and your payment method, but here are the charges consumers most commonly report.
| Plan type (reported) | Typical billing amount | Approximate AUD |
|---|---|---|
| Low-cost trial offer | US$1 initial charge, then auto-renews | Approx A$1.50 (trial) |
| Monthly premium (most common) | US$29.95 per month recurring | Approx A$45 per month |
| Annual or one-off charge | US$59.85 charged once or annually | Approx A$90 |
| Additional hidden charges | Varies; often charged on trial end date | Variable |
These figures are approximate and based on what consumers report across review sites and complaint forums. Currency conversion fluctuates, so amounts in Australian dollars change month to month. The most important takeaway is that even a "free" or low-cost trial can trigger a recurring monthly charge of around A$45, which adds up quickly if you forget to cancel.
Why mylife's pricing model catches people off guard
Mylife deliberately obscures its pricing structure on public-facing pages, making it difficult to see what you will be charged before you sign up. Trial offers are presented prominently, but the terms that govern auto-renewal are buried or presented in small text. Once your trial ends, the charge appears on your statement without obvious warning, and by then many customers have forgotten they signed up or do not realise the trial has ended.
Common problems users report with mylife billing and cancellation
Consumer complaints about Mylife fall into a consistent pattern that Stopee has documented across multiple platforms. Understanding these issues beforehand helps you avoid them and know what to expect if you encounter resistance.
The most frequent cancellation and billing issues
Trial-to-paid conversion shock: Users sign up for a trial (often US$1 or A$1.50) with the expectation that nothing further will be charged. At the end of the trial period, a much larger recurring charge (typically US$29.95 or A$45) appears without an obvious reminder email or warning. Many customers assume it is a billing error and do not take action immediately.
Continued charges after cancellation: A significant number of users report that they attempted to cancel Mylife but charges continued to appear on their statements. This happens because the company does not provide a straightforward cancellation method, and post-based requests are often lost, delayed, or not actioned promptly. Without proof of cancellation, consumers have no way to dispute the charge with confidence.
Unresponsive customer support: When users contact Mylife's support team to dispute charges or request refunds, responses are often slow or non-existent. This forces many Australians to escalate disputes directly through their bank or credit card issuer, which is time-consuming and stressful.
Hidden or duplicate charges: Some consumers report being charged twice on the same day or discovering charges they do not recognise when reviewing their statements. These may be promotional charges, hidden fees, or errors in the billing system.
What stopee's research shows
Stopee has analysed hundreds of consumer complaints about Mylife across review platforms, forums, and social media. The data consistently shows that cancellation difficulty is the primary pain point, followed closely by unexpected recurring charges and poor support responsiveness. This is not coincidence; it is by design. Services that profit from subscription auto-renewals often use cancellation friction as a revenue strategy, and Mylife is a textbook example.
How to cancel your mylife membership by post
Because Mylife requires written cancellation by post, you must follow a specific process and keep detailed records. This section walks you through every step.
Step-by-step cancellation instructions
- Gather your account information before you write the letter
- Your full name (as it appears on your account)
- Your email address associated with the Mylife account
- Your username (if you have one)
- Your billing address
- The last four digits of the card used to pay
- The date of your last charge
- The amount of your last charge
- Write a formal cancellation letter
- Use plain white A4 paper and black ink
- Date your letter at the top
- Address it to "Mylife Customer Service" or "Billing Department"
- State clearly: "I request immediate cancellation of my Mylife membership effective today"
- Include all the account information from step 1
- Request written confirmation of cancellation in return
- Sign your name at the bottom
- Send your letter by certified mail with tracking
- Do not use regular post; use a tracked service so you have proof of delivery
- Australia Post's "Registered Mail" or express post services provide tracking
- Keep your receipt and tracking number
- Note the date you sent it
- Send a duplicate copy by email (if email address is available)
- Take a photo of your signed letter and email it to any customer service email you can find
- This creates a second proof trail
- Keep a copy of the email confirmation showing it was sent
- Monitor your account and billing statements
- Check your account login for at least 30 days after sending cancellation
- Review your credit card or bank statements weekly for any new charges
- If a charge appears after your cancellation date, flag it immediately (see refund section below)
- Follow up if you do not receive confirmation
- If you have not received written cancellation confirmation within 14 days, send a second letter or email
- Reference your first letter and tracking number
- State that you expect confirmation within 7 days
Mylife's cancellation address (Los angeles)
Send your cancellation letter to Mylife's corporate office in Los Angeles. Warning: Mylife does not publish a dedicated cancellation address on its website, which is a deliberate tactic to discourage cancellations. Research the most current mailing address before posting, as corporate offices may relocate. At the time of writing, Mylife's parent company is based in Los Angeles, California. Search the Mylife website or contact support (if possible) to confirm the exact mailing address to use. Include "CANCELLATION REQUEST" in large letters on the envelope so it is routed correctly.
Pro tip: Keep copies of everything. Photograph your cancellation letter, photograph your postal receipt, and save all email confirmations. These documents are your proof if you later need to dispute a charge with your bank.
What happens after you cancel your mylife membership
Cancellation does not happen instantly, and understanding the timeline helps you know what to expect and when to take action if something goes wrong.
The cancellation timeline and what to expect
Once Mylife receives your cancellation request, the company will honour it for any billing cycles after the effective cancellation date. However, charges may still appear for a short period while the cancellation is processed through the billing system. Your next billing cycle typically occurs on the date shown in your account or on your last invoice. After cancellation takes effect, no charges should appear on that date.
Within 7 days of sending your letter: You may see a confirmation email from Mylife acknowledging receipt of your cancellation request, though this is not guaranteed.
Within 14 days: You should see a written confirmation of cancellation in the post or by email. If you do not, send a follow-up letter immediately.
On your next billing date: If cancellation has been processed correctly, no charge will appear. Monitor your statement closely on this date.
After 30 days: You can be confident that cancellation has taken effect if you see no unauthorised charges.
Access to your data and account after cancellation
Once you cancel, Mylife may close your account and you will lose access to any features you had. Some services allow a grace period for account recovery, but do not count on this. If you need to download or preserve any personal data before cancellation, do so before you send your cancellation letter.
How to get a refund for mylife charges
If Mylife continues to charge you after cancellation or you want to recover charges from the trial period, you have several options. The key is acting quickly and keeping detailed records.
Refund eligibility and what to request
Mylife's refund policy is not clearly published, which is common with services designed to discourage cancellations. However, Australian Consumer Law gives you automatic rights to request a refund if you have been charged after a valid cancellation request or if the service was not fit for purpose. Pro tip: Focus your refund request on charges that occurred after your cancellation date; these are the easiest to dispute because they should never have been charged.
If you were charged a trial or introductory fee and the terms were unclear or misleading, you may also be entitled to recover that amount under consumer protection laws. Stopee recommends requesting refunds for:
- Any charge that appears after your cancellation date
- Charges related to a trial that was not clearly explained
- Duplicate charges on the same day
- Charges that do not match what was advertised
Three ways to request a refund
Step 1: Contact Mylife directly first. Send an email or letter to Mylife's customer service requesting a refund for specific charges. Include the date, amount, and reason for each charge you want refunded. Keep a copy of everything. Mylife has 30 days to respond, though responses are often slow.
Step 2: Dispute the charge with your bank or credit card issuer. If Mylife does not respond or refuses your refund request, contact your bank or credit card company and request a chargeback. You will need to provide proof that you cancelled (your cancellation letter and postal receipt) and evidence of the unauthorised charges (bank statements). Most banks in Australia will investigate and often recover the money within 30 to 60 days.
Step 3: Escalate to the Australian Financial Complaints Authority (AFCA). If your bank denies the chargeback, you can lodge a complaint with AFCA, which is the free independent dispute resolution service for financial services in Australia. Stopee recommends this option if amounts are significant or if you have clear evidence of unfair billing practices.
Your consumer rights under australian law
Australian Consumer Law protects you from unfair subscription practices, and understanding these rights is your strongest leverage in any dispute with Mylife.
Key protections that apply to your mylife membership
The Australian Consumer Law and the Competition and Consumer Act make it illegal for businesses to:
- Charge you without clear and informed consent
- Make it difficult or impossible to cancel a subscription
- Continue charging after you have cancelled
- Present terms and conditions in a deliberately confusing way
- Ignore your requests to stop billing
Mylife's practice of requiring written cancellation by post may breach these standards because it is unnecessarily difficult and gives the company multiple opportunities to delay or lose your request. Warning: If you ever need to escalate a dispute, reference these consumer protections in writing; they significantly strengthen your position.
How to file a complaint if mylife refuses to cooperate
If Mylife ignores your cancellation requests or continues to charge you after cancellation, you have the right to file a formal complaint. Start with:
- Your state's consumer protection authority: Each Australian state has a fair work and consumer protection office (Fair Work Ombudsman, Consumer Affairs Victoria, etc.). These agencies can investigate complaints and take action against businesses breaking consumer laws.
- The ACCC (Australian Competition and Consumer Commission): You can report Mylife to the ACCC if you believe the company is engaging in systemic unfair practices. Visit scamwatch.gov.au to report.
- Your credit card issuer's dispute resolution process: Your bank has a formal process for disputing charges; using this process is free and often resolves issues within weeks.
Stopee has helped thousands of consumers navigate these complaint processes, and most are resolved in the consumer's favour once formal pressure is applied.
Common mistakes to avoid when cancelling mylife
Cancelling a subscription is frustrating, especially when the company makes it deliberately hard. Here are the pitfalls that trip up most people, and how to sidestep them.
Mistake 1: assuming an email request counts as cancellation
Email is convenient, but Mylife's official policy requires written post. While sending an email as backup is sensible, do not rely on it alone. If Mylife later claims it never received your cancellation, an email is easier to dismiss than a certified letter with tracking.
Mistake 2: cancelling through your payment method instead of contacting mylife
Some people try to cancel Mylife by blocking the charge through their bank without formally cancelling the membership. This may stop the charge temporarily, but Mylife may resubmit it, and you will have no record of a formal cancellation request. Always cancel with Mylife directly first.
Mistake 3: forgetting to keep proof of cancellation
Your postal receipt and cancellation letter copies are gold. Without them, you have no evidence that you cancelled if a dispute arises. Store them digitally and physically for at least 12 months.
Mistake 4: waiting too long to dispute continued charges
If Mylife charges you after your cancellation date, dispute it immediately with your bank. Most chargebacks must be initiated within 90 days of the charge. Waiting longer weakens your case.
Mistake 5: not following up on silence
If you do not receive cancellation confirmation within 14 days, assume your first letter was lost and send a second one. Mylife counts on people giving up.
Cancellation checklist for mylife
Use this checklist to ensure you do not miss any step in the cancellation process.
| Action | Completed | Date |
|---|---|---|
| Gather all account information (name, email, billing address, card last 4 digits, last charge date and amount) | ☐ | |
| Write formal cancellation letter requesting immediate cancellation | ☐ | |
| Send letter by certified post with tracking (keep receipt and tracking number) | ☐ | |
| Email duplicate copy of cancellation letter to Mylife customer service | ☐ | |
| Monitor account login and check billing statements for 30 days | ☐ | |
| If no confirmation received within 14 days, send follow-up letter | ☐ | |
| If unauthorised charge appears, dispute with bank within 90 days | ☐ |
Comparing mylife to alternatives and deciding whether to cancel
Before you cancel, it is worth asking whether you actually want the service. Mylife's value depends entirely on whether the people-search data it provides is worth the recurring charge and the privacy implications of using such a service.
Why people cancel mylife
The most common reasons for cancellation are unexpected charges, lack of understanding of what the service does, discovery that similar information is available for free online, and privacy concerns about aggregating personal data. If any of these apply to you, cancellation is the right choice.
When to keep mylife
The service may have value if you regularly need background checks or people-search capabilities for professional reasons (recruitment, legal research, due diligence). If you use it actively and the cost is budgeted, keeping it makes sense. However, the cancellation friction and billing issues that plague this service make it a poor choice compared to alternatives.
Alternatives to mylife
If you cancel Mylife, consider whether you actually need a paid people-search service. Many of the records Mylife aggregates are publicly available through government databases, LinkedIn, electoral rolls, and other free sources. If you do need a subscription service, competitors with clearer cancellation policies and transparent pricing may be better options.
Summary and next steps with stopee
Cancelling your Mylife membership is entirely within your rights, and you do not need the company's cooperation to protect yourself. The key is following the formal process, keeping detailed records, and knowing your consumer rights. Mylife makes cancellation hard on purpose, but once you understand the system, you can navigate it confidently.
Send your cancellation letter by certified post today, monitor your statements for the next 30 days, and be ready to dispute any charges that appear after your cancellation date. If Mylife resists, your bank and the ACCC are on your side. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover incorrect charges. Our step-by-step guides and expert knowledge mean you are never navigating this alone. Visit Stopee.com for more cancellation guides, and do not hesitate to use the resources there if your dispute escalates.
Your right to cancel without obstruction is not negotiable under Australian law. Take action today, and take back control of your billing.