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How to cancel myiq in nigeria and stop unwanted charges

What myiq is and why nigerians are cancelling

Myiq is a subscription-based brain training platform that delivers IQ tests, cognitive assessments and progress tracking through a mobile app and online portal. The service attracts users with an affordable trial offer (often around ₦1,500 or less), then converts you into a monthly subscriber unless you actively cancel.

Many Nigerians have signed up for the trial, completed a few tests, and then discovered recurring charges hitting their bank accounts weeks later. Unlike one-time purchases, Myiq's auto-renewal model means your subscription renews automatically every month until you take action. If you've decided the service no longer fits your needs or budget, Stopee is here to walk you through every cancellation method available to you.

How the trial-to-subscription trap works

Myiq typically offers a low-cost trial (sometimes ₦0.99 or ₦1) for the first 7 days. During this period, you gain access to the platform's full features: IQ tests, performance analytics, and training exercises. At the end of the trial, the company automatically charges your payment method for the full monthly subscription (reportedly around €29.99, which converts to roughly ₦15,000-₦18,000 NGN depending on exchange rates). This happens every 30 days unless you cancel beforehand.

The problem: many users assume the trial is truly free or forget to cancel before the charge goes through. Pro tip: Stopee recommends setting a phone reminder 2 days before your trial ends, so you have time to cancel if you decide not to continue.

Who should cancel myiq

You should cancel if any of the following apply: you've completed the cognitive exercises and see no ongoing value; the monthly cost no longer fits your budget; you prefer free alternatives; or you simply changed your mind. Cancelling stops future charges and preserves your payment method from further deductions.

Your consumer rights under nigerian law

Before you cancel, understand what Nigerian consumer law entitles you to. The Federal Competition and Consumer Protection Act (FCCPA) 2019 is your shield against unfair subscription practices.

The right to cancel subscriptions

Under the FCCPA, you have the right to cancel any subscription service without unreasonable barriers. Myiq must provide a cancellation mechanism that is just as easy to use as the subscription process itself. If their platform makes cancellation deliberately difficult (for example, hiding the cancel button or requiring you to call a number that never answers), that violates consumer protection law.

Automatic renewal rules and your right to refunds

Nigerian consumer law requires that subscription services disclose the auto-renewal terms clearly before you pay. If Myiq did not explicitly tell you during checkout that your card would be charged monthly, or if the cancellation process was obscured, you have grounds to dispute the charge. Additionally, if you cancel before your billing date, you should not be charged for the upcoming period. If you are charged after cancellation, you can request a refund under the FCCPA's unfair practice provisions.

Should Myiq refuse to refund an unauthorized or misleading charge, you can escalate to the Federal Competition and Consumer Protection Commission (FCCPC) in Nigeria or file a dispute with your bank.

Step-by-step guide to cancelling myiq

Myiq offers several cancellation routes depending on where you subscribed. Stopee has outlined all three methods below, along with troubleshooting steps if you hit a snag.

Method 1: cancel directly through the myiq website (recommended)

This is the fastest and most documented method. Here's exactly how to do it:

1. Visit the Myiq login portal on your web browser (typically myiq.com or your region's local version).
   • If you don't remember your password, use the "Forgot Password" link and reset it via the email linked to your account.
2. Enter your email address and password, then tap "Sign In."
3. Once logged in, look for "Account Settings," "Subscription," "Billing," or "Membership" in the main menu (this may appear as a gear icon or your profile picture).
   • The exact wording varies; if you can't find it immediately, scroll down the menu or check a "More" or "Menu" section.
4. Locate the section labeled "Current Subscription," "Active Membership," or "Billing Details."
5. Select the option to "Cancel Subscription," "Cancel Membership," or "End Service."
   • You may be prompted to confirm your decision or select a reason (e.g., "Too expensive," "Not using it," "Found alternative"). Choose honestly - your feedback helps Stopee track common pain points.
6. Confirm the cancellation by clicking "Yes, Cancel" or a similar confirmation button.
7. Critical step: Take a screenshot of the confirmation page. Write down the confirmation number, date, and time. This is your proof of cancellation if a charge appears later.
8. Check your email for a cancellation confirmation message from Myiq. If you don't receive one within 5 minutes, log back in and verify the subscription now shows as "Cancelled" or "Inactive."

What happens next: Your access continues until the end of your current billing cycle. No immediate refund is issued unless you fall within Myiq's refund window (see "Will I get a refund?" below). Your card will not be charged again after your current period expires.

Method 2: cancel through the apple app store (iOS users)

If you subscribed to Myiq via the Apple App Store, you must cancel through Apple, not Myiq itself. Apple controls the recurring billing, so cancelling on the Myiq website alone will not stop the charge.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen, then select "Subscriptions."
3. Find and tap "Myiq" in the list of active subscriptions.
4. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple may offer a retention discount or ask why you're cancelling. You can decline any offer and proceed with cancellation.
5. Confirm by tapping "Confirm Cancellation."
6. Take a screenshot of the confirmation screen showing Myiq's subscription status as "Cancelled" or "Will Expire [Date]."
7. Save or forward the confirmation email from Apple to your records.

Timeline: Your Myiq access remains active until the end of your current billing period. Apple will not renew the subscription after that date.

Method 3: cancel through google play (Android users)

Android users who subscribed via Google Play must cancel through Google, not through the Myiq app itself.

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon in the top-right corner, then select "Payments and subscriptions."
3. Tap "Subscriptions."
4. Select "Myiq" from the list.
5. Tap "Cancel subscription."
   • Google may display a retention offer or survey. You can skip these and proceed with cancellation.
6. Confirm your choice by tapping "Yes, cancel" or similar.
7. Screenshot the final confirmation page and save any confirmation email from Google Play.

Pro tip: If you're unsure whether you subscribed through the app store or directly through Myiq, check your bank statement. If the charge comes from Apple (labeled "APPLE.COM") or Google (labeled "GOOGLE PLAY"), you must cancel through that store.

Method 4: cancel by contacting myiq support (if above methods fail)

If you cannot access your Myiq account, the website is down, or you encounter an error during cancellation, contact Myiq in writing. This creates a paper trail if the company tries to claim it never received your cancellation request.

1. Send an email or letter to Myiq's support address (see "Contact information for cancellation disputes" at the end of this guide).
   • Subject line: "Subscription Cancellation Request - [Your Full Name]"
   • Include: your full name, email address linked to the account, account creation date (if you remember it), and the date of your last charge.
   • State clearly: "I am requesting immediate cancellation of my Myiq subscription effective today. Please confirm this cancellation in writing and provide a confirmation number."
2. Keep a copy of your email and note the date and time sent.
3. Wait up to 7 business days for a response.
4. If Myiq does not respond or refuses to cancel, escalate to the Federal Competition and Consumer Protection Commission (FCCPC) or dispute the charge with your bank (see "If Myiq refuses to refund you" below).

What happens immediately after cancellation

Cancelling can feel uncertain - you may worry about losing access or being charged again. Here's what actually occurs once you cancel.

Your access and the grace period

When you cancel Myiq, your subscription does not terminate instantly. Instead, your access continues through the end of your current billing cycle. If today is the 15th and your next renewal is on the 30th, you keep full access to all tests, results, and training modules until the 30th at 23:59. On the 1st of the following month, your account automatically downgrades to inactive, and you can no longer log in.

Why this matters: You've already paid for the full month, so the company allows you to use the service for the time you've paid. This is fair and legal under Nigerian consumer law.

Recurring charges after cancellation

Once you successfully cancel, no further charges should appear on your bank statement. If a charge does appear after cancellation, it is likely an error or a failed cancellation. Check your account login - does it still show "Active" subscription? If it does, the cancellation did not go through, and you must repeat the steps above.

Warning: Some users report that cancelling through the Myiq website alone does not stop App Store or Google Play charges (and vice versa). If you subscribed through both the website and an app store, you may need to cancel in both places to fully stop all charges.

Preserving your test results

After cancellation, your test scores and performance history may remain in your account for a limited time, depending on Myiq's data retention policy. If you want to download or export your results before the account fully closes, do so during the grace period (before your final access date). Contact Myiq support if you need to request data export or account deletion.

Will i get a refund?

This is the question Stopee hears most often: "I cancelled on the 20th; can I get back the charge from the 1st?" The answer depends on timing, Myiq's policy, and Nigerian consumer law.

Myiq's refund policy (what we know)

Myiq's published refund policy is sparse and discretionary. The company states that refunds are available in certain circumstances, but the exact eligibility window is not clearly disclosed in their Help Center. Based on user reports, Myiq appears to honor refunds if you cancel within 7 to 14 days of your first charge, but this is not guaranteed.

Important: No automatic 14-day "cooling-off period" is explicitly mentioned on Myiq's website. However, the Federal Competition and Consumer Protection Act in Nigeria may entitle you to a refund if you can demonstrate that:

• The terms were not clearly disclosed before payment.
• The auto-renewal charge was unauthorized or unexpected.
• You cancelled within a reasonable timeframe (typically 14 days) and requested a refund.

How long refunds take

If Myiq approves your refund request, the timeline typically follows this pattern:

1. Myiq processes and approves your refund: 3 to 5 business days.
2. Myiq initiates the refund to your payment method: 1 to 2 business days.
3. Your bank credits the refund to your account: 2 to 10 business days (varies by bank and whether the refund is domestic or international).

Total wait time: 7 to 17 business days. If you haven't seen the refund in your account after 3 weeks, follow up with Myiq and ask for a refund status update.

How to request a refund from myiq

Cancelling your subscription does not automatically trigger a refund. You must request one separately.

1. Send an email or letter to Myiq support (address at the end of this guide) within 14 days of your charge.
   • Subject: "Refund Request - [Your Name]"
   • Include: your full name, email, account details, the amount charged, the date of the charge, and the reason (e.g., "Subscription charged unexpectedly; I cancelled on [date]").
   • Attach: a screenshot of your bank statement showing the charge, your cancellation confirmation (if you have one), and any communication with Myiq about the charge.
2. Send this email via the official Myiq support channel or registered mail so you have proof of delivery.
3. Wait for Myiq to respond within 7 to 10 business days.
4. If approved, note the refund confirmation number and expected refund date.
5. If denied, proceed to the dispute process (see below).

If myiq refuses to refund you

Some users report that Myiq denies refunds, even for early cancellations. If this happens to you, you have legal options under Nigerian law.

Step 1: Escalate to the FCCPC. File a complaint with the Federal Competition and Consumer Protection Commission. Explain that Myiq charged you for an auto-renewal subscription without clear disclosure, and that the company refused your refund request. The FCCPC can investigate and compel the company to refund you if it finds unfair practice.

Step 2: Dispute the charge with your bank. Contact your bank and initiate a chargeback or payment dispute. Provide evidence that you cancelled the subscription and did not authorize the charge. Your bank can reverse the charge within 30 to 90 days in most cases.

Pro tip: Keep all documentation: screenshots of your account, cancellation confirmations, emails from Myiq, your bank statements, and records of your escalation attempts. Stopee recommends storing these in a dated folder on your phone or cloud storage in case you need them later.

Myiq pricing and plan breakdown

Understanding Myiq's cost structure helps you decide whether the service is worth keeping and informs your refund negotiation.

Currency note: Myiq charges in Euros (€), not Nigerian Naira. Your bank automatically converts at its daily rate, so the NGN amount varies. A ₦1,500 difference month-to-month is normal due to exchange fluctuations. Budget between ₦15,000 and ₦20,000 per month for the subscription.

Common mistakes that prevent successful cancellation

Cancelling can go wrong in surprising ways. Many users believe they've cancelled when they actually haven't. Here are the pitfalls Stopee warns against.

Mistake 1: cancelling only through the website (or only through the app store)

The biggest error: you subscribed through the Apple App Store but cancelled only on the Myiq website. Apple still has your payment method on file and will renew the subscription anyway. Your cancellation means nothing to Apple's system.

Fix: If you used an app store to subscribe, you must cancel through that same app store. If you're unsure, check your bank statement. If the charge is labeled "APPLE.COM BILL" or "GOOGLE PLAY BILL," you need to cancel there, not on Myiq's site.

Mistake 2: not saving your cancellation confirmation

You tap "Cancel," see a popup, and think you're done. But if Myiq's system hiccups or you misread the screen, the cancellation may not have registered. Three weeks later, another charge arrives, and you have no proof you tried to cancel.

Fix: Take a screenshot of the final confirmation page. Note the confirmation number, date, and time. Forward any confirmation emails to yourself or a trusted backup email. This document is your armor if a dispute arises.

Mistake 3: cancelling but not checking for recurring charges

You cancel on Tuesday. Wednesday, you feel relieved and forget about it. Two weeks later, a ₦17,000 charge appears without warning. You remember cancelling, but that doesn't stop the company from claiming the charge was authorized.

Fix: Set a phone reminder for your next expected billing date (e.g., the 1st of next month). Log into your Myiq account 1 day before that date and confirm your subscription status shows "Cancelled" or "Inactive." If it still shows "Active," repeat the cancellation steps immediately. This takes 2 minutes and prevents surprise charges.

Mistake 4: assuming you'll get an automatic refund

Cancellation and refunds are separate actions. Myiq will not refund the current month's charge just because you cancelled before the cycle ended.

Fix: If you want your money back, send a separate refund request (within 14 days of the charge) and include proof of cancellation. Do not assume silence means approval; follow up after 10 days.

Checklist: before and after cancellation

Use this checklist to ensure you cancel cleanly and protect yourself from disputes.

Contact information for cancellation disputes

If Myiq ignores your cancellation or refuses to stop charging you, use these escalation channels.

Myiq support and mailing address

Myiq's official contact address for subscription and cancellation disputes is:

Myiq Support
United States mailing address
(No Nigeria-specific address currently published)

Send registered mail or use Myiq's online contact form on their website. Reference your account email, the charge date, your cancellation request date, and the confirmation number. Keep copies of all correspondence.

Federal competition and consumer protection commission (FCCPC)

If Myiq does not respond within 10 business days or denies your refund unreasonably, file a complaint with the FCCPC:

• Website: fccpc.gov.ng
• Complaint portal: Most requests can be submitted online through their consumer complaint platform.
• What to include: Your name, email, phone number, account details, transaction history, cancellation proof, and a description of the issue.

Your bank's disputes and chargeback process

Contact your bank's customer service line (usually on the back of your card) and request a chargeback or payment dispute for the Myiq charge. Provide:

• The transaction date and amount.
• Evidence that you cancelled the subscription (screenshots, emails).
• A statement that you did not authorize the recurring charge or that it was charged after cancellation.

Your bank can reverse the charge within 30 to 90 days.

Reasons to keep myiq (and reasons to cancel)

Before you finalize your cancellation, take a moment to weigh whether the service still delivers value. Here's what to consider.

Keep myiq if:

• You actively use the tests at least once a week and see measurable improvement in your IQ scores.
• You enjoy the competitive or gamification features and find them motivating.
• The monthly cost (₦15,000-₦18,500) fits comfortably in your budget without strain.
• You're training for a job or university entrance exam that requires IQ certification.

Cancel myiq if:

• You haven't logged in for more than 2 weeks and have no plans to resume.
• The monthly charge is unaffordable or an unexpected surprise.
• You've completed your goal (achieved your target score) and have no ongoing need.
• You prefer free alternatives like Lumosity, CogniFit, or Elevate.
• You feel the tests are repetitive and no longer challenging.

Pro tip: Before you cancel, check whether Myiq offers a pause, downgrade, or lower-cost plan. Some subscription services let you temporarily freeze your account instead of cancelling outright. If you think you might return later, a pause may be safer than cancellation (you avoid the hassle of re-signing up and re-entering your payment details).

Final summary and next steps

Cancelling Myiq is straightforward if you follow the right steps and choose the correct method for your subscription type. Whether you subscribed through the Myiq website, Apple App Store, or Google Play, you now know exactly how to cancel, what to expect afterward, and how to protect yourself from unwanted charges.

Stopee has guided you through the cancellation process, explained your rights under Nigerian consumer law, and provided you with escalation options if the company refuses to cooperate. Take action today: log into your account, cancel, screenshot the confirmation, and set a reminder to verify the charge stops. Most importantly, save your evidence. If a dispute arises, your cancellation confirmation and bank statement will prove you acted in good faith.

Thousands of consumers in Nigeria and beyond have successfully cancelled Myiq using these methods. Stopee is here to support you every step of the way. If you encounter unexpected charges or Myiq refuses to cancel, return to this guide, escalate to the FCCPC, or dispute the charge with your bank. You have consumer rights, and Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds - you're not alone in this.