Manage MyQ

How to cancel MyQ and stop recurring charges

What MyQ is and why you might want to cancel

MyQ is a connected home platform developed by The Chamberlain Group that lets you remotely monitor and control your garage door, cameras, and other smart home devices. The service sends you live alerts, lets you grant access to people you trust, and records video events at your entry points. Most MyQ users pair hardware like smart garage controllers and indoor/outdoor cameras with subscription plans that add cloud storage, extended video history, and advanced motion detection.

You might want to cancel MyQ if you no longer use the service, prefer a competing platform, or find the recurring charges no longer fit your budget. Whatever your reason, Stopee is here to walk you through the exact steps to stop your subscription and avoid unexpected billing.

MyQ subscription plans and pricing

MyQ offers tiered subscription plans with different features and price points. The table below shows the main plans available as of now.

All MyQ plans renew automatically unless you actively cancel. This means if you set up annual billing, your account will charge you again on the anniversary date unless you take action beforehand.

Why people cancel MyQ

Common reasons for cancellation include switching to a different smart home platform, upgrading or replacing cameras, moving to a new home, or simply finding the subscription unnecessary. Some users also cancel because they did not realize auto-renewal was enabled and want to stop unexpected charges. Whatever your situation, Stopee helps you navigate the process with clarity and confidence.

Your consumer rights when canceling MyQ

The Federal Trade Commission (FTC) enforces the Restore Online Shoppers Confidence Act (ROSCA), which gives you strong legal protections when dealing with subscriptions and negative option billing. These rules apply directly to MyQ and Chamberlain Group.

FTC protections for subscription cancellation

Under FTC rules, MyQ must make cancellation at least as easy as signing up. This means if you enrolled in your subscription online, you have the right to cancel online using the same method. The company cannot require you to call, mail a letter, or jump through hoops to stop charges. You also have the right to receive clear acknowledgment of your cancellation request.

Additionally, you have the right to a refund if you are within the company's advertised return period, typically 14 to 30 days from purchase. If you paid for a full year and cancel mid-year, you may qualify for a prorated refund depending on MyQ's terms and applicable state law.

State-level protections and escalation options

Many states (including California, New York, and Illinois, where Chamberlain Group is headquartered) have stronger consumer protection laws than federal rules. If MyQ refuses to process your cancellation or denies a refund you believe you deserve, you can file a complaint with your state's Attorney General or consumer protection office. Stopee recommends documenting every step of your cancellation attempt so you have evidence if you need to escalate.

How to cancel your MyQ subscription

MyQ offers multiple cancellation methods depending on your account type and how you enrolled. Follow the steps below that match your situation.

Cancel MyQ through your online account (fastest method)

This is the quickest way to cancel and gives you immediate confirmation. You can cancel directly from the MyQ app or website.

1. Open the MyQ mobile app or go to myq-home.com and log in with your email and password.
   • If you have forgotten your password, click "Forgot password" and reset it before proceeding.
2. Tap or click on your account menu (usually found in the top-left or top-right corner).
   • Look for "Account settings," "Profile," or a gear icon.
3. Find the subscription or billing section.
   • This may be labeled "Subscription," "Plans," "Manage subscription," or "Billing."
4. Select your active subscription plan and look for a "Cancel subscription" button or link.
   • Pro tip: Read any final screens carefully; MyQ may offer a discount to keep you as a customer, but you can decline this offer and proceed with cancellation.
5. Follow the prompts to confirm your cancellation.
   • You may be asked why you are canceling; this is optional feedback, not a barrier to cancellation.
6. Take a screenshot or note of your cancellation confirmation number and the date.
   • Warning: Do not rely on memory alone; keep this proof for your records.

Cancel MyQ by contacting customer support via email

If the online method does not work or you prefer written documentation, email is a strong alternative. Email creates a paper trail and protects you legally.

1. Visit MyQ's official website or review your account confirmation email for the support email address.
   • Typical support emails are support@myq-home.com or help@chamberlain.com.
2. Compose a clear cancellation email with the following details:
   • Your full name and email address associated with your account.
   • Your account number or user ID (if available).
   • A direct statement: "I request to cancel my MyQ subscription effective immediately" or "effective [date]."
   • The specific subscription plan you want to cancel (Essential, Ultra, or other).
3. Send the email and request a confirmation reply.
   • Include "Please confirm cancellation within 24 hours" to set clear expectations.
4. Keep the email and any replies you receive in a folder or export them as a PDF.
   • This is your proof if a billing dispute arises later.

Cancel MyQ by phone

Phone cancellation is slower than online or email, but some users prefer speaking to a representative for reassurance.

1. Locate MyQ customer support phone number on their official website or in the app.
   • Typical hours are Monday through Friday, 8:00 AM to 8:00 PM Eastern.
2. Call and prepare to verify your identity with your account email or account number.
3. State clearly: "I want to cancel my MyQ subscription immediately."
   • Do not leave this open to interpretation; be direct and firm.
4. Ask for a cancellation confirmation number and write it down along with the date and time of the call.
   • Ask the representative to send you a confirmation email with this number.
5. After the call, follow up with an email to confirm what you discussed and request written acknowledgment.
   • This second layer of documentation protects you if the company claims no cancellation occurred.

Cancel MyQ by mail (last resort)

If other methods fail or you want a formal certified record, you can send a cancellation letter via certified mail to Chamberlain Group's corporate address.

1. Write a cancellation letter on your own letterhead or plain paper that includes:
   • Your full name, address, and email.
   • Your MyQ account number or email address linked to the account.
   • The statement: "I request cancellation of my MyQ subscription effective immediately."
   • The date you write the letter.
   • Your signature.
2. Make two copies of the letter.
   • Keep one copy for your records; send the other via certified mail.
3. Mail the letter to:
   • The Chamberlain Group, LLC
     300 Windsor Drive
     Oak Brook, Illinois 60523
     Attn: Customer Service / Subscription Cancellation
4. Request a return receipt so you have proof of delivery.
   • Keep the delivery confirmation and your copy of the letter for at least two years.
5. After mailing, follow up with an email to support@myq-home.com referencing your certified letter so the company knows to expect and process it.

Timing and billing: what happens after cancellation

Understanding your billing cycle is crucial to avoiding surprise charges after you cancel. Stopee breaks down the timeline so you stay in control.

When your subscription actually stops

If you cancel online or by email, your subscription typically stops at the end of your current billing cycle. For example, if you pay monthly and cancel on the 15th of the month, you usually keep access until the end of that month, then charges stop on the 1st of the next month. If you pay annually and cancel mid-year, you lose access immediately, but you may qualify for a refund (see next section).

Pro tip: Always ask during cancellation: "Will my service remain active until the end of my current billing period?" This clarifies whether you have access for the remaining days you paid for.

Refunds and prorated credits

MyQ's refund policy depends on how much of your billing period has elapsed. If you cancel within 14 days of your original purchase, you are likely eligible for a full refund under the FTC's protection period. After 14 days, you may still receive a prorated refund for the unused portion of your subscription if state law requires it or if Chamberlain Group's terms promise one.

Request your refund in writing when you cancel. Say: "I request a full / prorated refund for any unused service." Keep this request in your cancellation documentation. If MyQ refuses to refund you within 30 days, escalate to your state's Attorney General or the Federal Trade Commission at reportfraud.ftc.gov.

Checking your account after cancellation

After your stated cancellation date passes, log into your MyQ account and confirm that your subscription shows as canceled or inactive. You should not see any upcoming renewal charge in your billing history. If you are unsure, email support and ask: "Can you confirm my subscription is no longer active and no further charges will occur?"

Common mistakes to avoid during cancellation

Most cancellation troubles stem from simple but avoidable errors. If you have already made a mistake here, do not worry; Stopee guides you toward recovery.

Mistake 1: canceling only the device, not the subscription

Many users remove their garage door or camera from their MyQ account and assume the subscription is gone. It is not. You can delete all devices and still be charged for the subscription. Always navigate to your subscription settings specifically and select "Cancel subscription," not just "Remove device."

Mistake 2: assuming online cancellation is complete without confirmation

After you click "Cancel," the system may show a success screen, but this is not always final. Refresh your account settings 24 hours later to confirm the subscription label has changed to "Canceled" or "Inactive." If it still shows "Active," contact support immediately.

Mistake 3: ignoring promotional credits or discounts

If MyQ offered you a discounted rate or promotional credit, your cancellation screen may remind you of this and ask if you want to restart at the lower rate. Declining this offer and proceeding with cancellation is correct, but some users get confused and restart accidentally. Read every screen before clicking.

Mistake 4: not checking your credit card statement

Two to four weeks after you cancel, review your credit card or bank statement. Look for any charge labeled MyQ, Chamberlain, or your subscription plan name. If a charge appears after your cancellation date, contact your bank immediately to dispute it. You have strong legal grounds because you canceled and can provide proof.

Mistake 5: throwing away your confirmation number

Your cancellation confirmation number is your shield in any future dispute. Do not delete confirmation emails, do not lose paper receipts, and do not ignore this documentation. Store it in a safe folder on your computer or phone, or print and file it. Stopee recommends keeping all subscription documentation for at least two years.

After cancellation: your next steps

Your subscription is canceled, but a few follow-up actions ensure you are fully protected and ready to move forward. Taking these steps now saves headaches later.

Verify the cancellation in writing

Request written confirmation from MyQ. Send an email saying: "On [date], I canceled my subscription [plan name]. Please confirm this cancellation is complete and provide a final billing statement showing no further charges will occur." Keep their response.

Monitor your billing for 90 days

Check your credit card or bank account monthly for the next three months to ensure no MyQ charges reappear. If a charge surfaces after your cancellation date, it is unauthorized, and your bank will refund it if you dispute it. You have documentation that you canceled, so the burden of proof is on MyQ, not you.

Delete your app if you are not using it anymore

Once you cancel, you lose access to live video and alerts, so keeping the app may be confusing. Deleting it also removes the temptation to restart your subscription on impulse. You can reinstall it anytime if you change your mind.

If you want to keep using MyQ

Remember that MyQ offers a free tier with basic garage door control but no video storage or advanced alerts. If you want to stay connected to your garage door but do not need the paid subscription, you can downgrade instead of canceling. Contact support and say: "I want to switch from [plan name] to the free MyQ option."

Cancellation checklist and comparison

Use this checklist to make sure you have completed every step. Stopee created this to help you stay organized and avoid missing anything critical.

Comparison of cancellation methods

The table below summarizes each cancellation method so you can choose the best option for your situation.

Contact information and mailing address

If you need to reach MyQ or Chamberlain Group directly for any reason related to cancellation or billing disputes, use the contact details below.

MyQ customer support contact methods

Email: support@myq-home.com or help@chamberlain.com

Phone: Check the MyQ app or myq-home.com for the current support phone number and hours (typically Monday-Friday, 8:00 AM-8:00 PM Eastern)

Mailing address for cancellation letters:
The Chamberlain Group, LLC
300 Windsor Drive
Oak Brook, Illinois 60523
Attn: Customer Service / Subscription Cancellation

Escalation options if MyQ refuses your cancellation

If MyQ does not process your cancellation or denies a refund you believe you deserve, escalate to the appropriate authority.

Federal Trade Commission (FTC)
File a complaint at reportfraud.ftc.gov or call 1-877-438-4338. The FTC enforces ROSCA and takes subscription disputes seriously.

Your state's Attorney General
Search "[your state] Attorney General consumer complaints" and file a formal complaint. Illinois residents can contact the Illinois Attorney General at atg.state.il.us or 1-877-999-6642.

Your credit card company or bank
If MyQ charged you after you canceled, contact your card issuer or bank directly and dispute the charge. Provide your cancellation confirmation number and date. Your bank will investigate and refund you while the dispute is resolved.

Final thoughts: you are in control

Canceling MyQ does not have to be frustrating or complicated. By following the steps in this guide and keeping clear documentation, you protect yourself legally and ensure your subscription truly stops. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they deserved, and we are here to support you through every step of the process. Whether you cancel online, by email, or by mail, you now have the knowledge and tools to take action with confidence. Do not let any company hold you hostage to recurring charges. Your financial security and peace of mind matter.