Manage Myfax

How to cancel MyFax: step-by-step guide for UAE customers

What is MyFax and why you might want to cancel

MyFax is a cloud-based fax service that lets you send and receive faxes through email or a web portal, eliminating the need for a physical fax machine on your desk. The service runs on monthly or annual subscription plans, with page allowances varying by tier. Businesses, home offices, and professionals across the UAE use MyFax to digitise their fax workflows and integrate faxing into their email systems.

You might decide to cancel MyFax if you no longer need regular faxing, have found a cheaper alternative, or want to simplify your subscription costs. Whatever your reason, Stopee is here to walk you through the cancellation process with clarity and confidence, so you can avoid common traps and keep control of your billing.

Who typically uses MyFax

MyFax serves small businesses, legal firms, medical practices, real estate agents, and home office workers who need occasional or regular faxing without maintaining traditional fax hardware. You access the service through the MyFax Central web portal or mobile apps available on the App Store and Google Play.

When cancellation makes sense

You should consider cancelling if your faxing needs have dropped, you've switched to a competitor, or your monthly pages go unused. If you're paying for a plan tier that no longer fits your actual usage, cancelling and upgrading or downgrading is often faster than waiting out your billing cycle.

MyFax pricing and plan breakdown

MyFax pricing in the UAE is typically quoted in USD and converted to AED; exact regional pricing may vary with exchange rates and your payment method.

Understanding your commitment

Annual plans save you money-typically 20-35% off the monthly rate-but lock you in for 12 months. Monthly plans offer flexibility: you can cancel after 30 days without a longer commitment. If you're on an annual plan and considering cancellation, check your billing date to see how much paid time remains, as refunds are generally not available under MyFax's standard terms.

Your consumer rights under UAE law

The UAE Consumer Protection Law gives you important rights when cancelling subscription services, including MyFax.

Distance selling and cooling-off rights

If you purchased MyFax online (which most customers do), you have a 14-day cooling-off period from the date of purchase to cancel and request a full refund under UAE Law No. 24 of 2006 (Consumer Protection Law). This applies regardless of MyFax's own refund policy. You must notify MyFax in writing within this window, and they must refund your money within 14 days of receiving your cancellation notice.

Unfair contract terms

Under UAE consumer law, MyFax cannot enforce terms that are significantly unfair to you. If their cancellation policy includes hidden charges, unusually restrictive terms, or automatic renewal without clear consent, you have grounds to dispute. Stopee recommends documenting your initial sign-up process and any terms you accepted, so you have evidence if you need to escalate a complaint.

Escalation: UAE consumer protection authority

If MyFax refuses to cancel or process a refund you believe you're entitled to, you can file a complaint with the UAE Consumer Protection Authority (or your local consumer authority depending on your emirate). Stopee advises keeping all cancellation emails, payment receipts, and correspondence as evidence.

How to cancel MyFax: methods and step-by-step instructions

You have four main routes to cancel MyFax: online via your account portal, email, phone, or live chat. The online method is fastest and gives you immediate confirmation.

Method 1: cancel online via MyFax central (recommended)

This is the quickest and most reliable way to cancel-you complete it in under 2 minutes and receive a confirmation number immediately.

1. Go to myfax.com in your web browser and log in with your username and password.
2. Once logged into MyFax Central, navigate to Account Details or My Account.
3. Select the Billing tab.
4. Look for the "Cancel My Account" link and click it.
   • Read the confirmation prompt carefully-MyFax will confirm your cancellation effective date (usually end of billing cycle).
   • Do not click "Delete My Account" if you see it; that is different from cancellation.
5. Confirm your cancellation by clicking the final confirm button.
6. You will see a cancellation confirmation page with a confirmation number. Screenshot or note this number for your records.
7. Check your email (inbox and spam folder) for a confirmation email from MyFax within minutes.

Pro tip: Do this on a desktop or laptop browser rather than mobile, as the mobile portal sometimes has display issues with the billing section.

Method 2: cancel via app store settings (iTunes or google play)

If you subscribed to MyFax through Apple's App Store or Google Play, you must cancel through those platforms-cancelling via the MyFax portal may not stop app store billing. Deleting the app does not cancel your subscription.

For Apple App Store (iTunes):

1. On your iPhone or iPad, open the Settings app.
2. Tap Your Name (at the top), then Subscriptions.
3. Find MyFax in your active subscriptions list.
4. Tap MyFax and select Cancel Subscription or Edit Subscription.
5. Confirm the cancellation when prompted.
6. Apple will send you a cancellation confirmation email to your Apple ID address.

For Google Play:

1. On your Android phone or tablet, open Google Play (the app store).
2. Tap Menu (three horizontal lines) in the top left.
3. Select Subscriptions or Manage subscriptions.
4. Find MyFax and tap it.
5. Tap Cancel subscription and confirm.
6. Google will send you a confirmation email to your Google account.

Warning: If you cancel via the MyFax web portal but your subscription came through Apple or Google, your app store billing may continue. You must cancel in both places to ensure it stops.

Method 3: email support

If the online portal is not loading or you prefer written documentation, email MyFax support directly.

1. Send an email to support@myfax.com with the subject line "Cancellation Request".
2. In the body, include:
   • Your full name
   • Your MyFax account number or email address linked to the account
   • The last four digits of your billing card
   • A clear statement: "I request to cancel my MyFax subscription effective immediately" (or at the end of my billing cycle, if you prefer)
3. Send the email and keep a copy for your records.
4. MyFax support typically replies within 24-48 hours with a confirmation number and cancellation effective date.

Pro tip: Request a written confirmation number in your initial email so they include it in their reply-this is your proof of cancellation if any billing issues arise later.

Method 4: phone support

You can call MyFax support directly to request cancellation. This method is useful if you have urgent questions or need immediate confirmation.

1. Call the MyFax support line:
   • Toll-free (North America): +1 (866) 378-2373
   • International/Canada: +1 (613) 260-6325
   • Be aware that international rates may apply from the UAE; check with your provider first.
2. Have ready:
   • Your MyFax account number
   • The email address linked to your account
   • The last four digits of your billing card
3. Tell the agent: "I want to cancel my MyFax subscription."
4. Ask the agent for a cancellation reference number and request they email it to you immediately after the call.
5. Note the agent's name, call time, and reference number in your own records.

Method 5: live chat support

MyFax offers live chat on their support page. This is a middle ground between email and phone-you get real-time conversation but a text record.

1. Visit the MyFax website and look for Contact Us or Support.
2. Click the chat icon or "Live Chat" button if available.
3. Provide your account details and cancellation request to the chat agent.
4. Request a reference number and ask the agent to send a summary email after the chat ends.

What happens after you cancel MyFax

Understanding the timeline and what you can still access is crucial for a smooth transition.

Your account status and service access

When you cancel MyFax, your account does not shut down immediately. Instead, your service continues until the end of your current billing cycle. If you cancel on the 10th of the month and your billing date is the 30th, you keep full access (sending and receiving faxes) until the 30th. On that date, your service stops automatically.

You can log in to MyFax Central and view your account history, but you will not be able to send or receive new faxes after your cycle ends. Your fax archives remain accessible for a limited time (usually 30 days after cancellation) for you to download.

Archiving your faxes before deadline

Before your access ends, Stopee strongly recommends exporting or downloading any important faxes. MyFax allows you to download sent and received fax records from your account portal. After your service period ends, your archived faxes may be deleted or inaccessible.

1. Log in to MyFax Central before your cancellation date.
2. Go to Sent Faxes or Received Faxes.
3. Select the faxes you want to keep and download them as PDF or other supported formats.
4. Store these files securely on your computer or cloud storage.

Billing after cancellation

You will not be charged again after your current billing cycle ends. If you have any unused prepaid credits or pages, check MyFax's policy on credit forfeiture-many services do not refund unused credits, though you may be able to use them until your cancellation date.

Refund policy and your rights

MyFax's standard terms do not include automatic refunds for subscription cancellation, but your consumer rights may override this depending on when and how you signed up.

When MyFax does not offer refunds

If you cancel after your 14-day cooling-off period (see the consumer rights section earlier), MyFax will not refund your subscription fee. Your access simply ends at the close of your billing cycle, and no money is returned. This applies to both monthly and annual plans.

When you may be entitled to a refund

• Within 14 days of purchase: Under UAE consumer law, you can cancel and request a full refund if you bought MyFax online, within 14 days of the transaction. This overrides MyFax's no-refund policy.
• Billing error: If MyFax charged you twice, charged the wrong amount, or billed you after you cancelled, contact support and request a refund or credit. Provide proof of the duplicate or incorrect charge.
• Service failure: If MyFax was unavailable or malfunctioning for extended periods during your billing cycle, you may have grounds to request a partial refund under consumer protection law. Document outages and contact support with evidence.
• App store refunds: If you subscribed via Apple App Store or Google Play, you can request a refund directly from Apple or Google within 48 hours of purchase (Apple) or up to 15 days (Google), regardless of MyFax's policy.

How to request a refund

1. Contact MyFax support via email at support@myfax.com or phone +1 (866) 378-2373.
2. Clearly state your reason: "I am requesting a refund of my MyFax subscription because..." (cite 14-day cooling-off, billing error, service failure, etc.).
3. Provide:
   • Your account number and email
   • The date you purchased and the amount charged
   • Proof of payment (screenshot of charge on card statement or app store receipt)
   • Any evidence supporting your claim (outage screenshots, duplicate charge confirmation, etc.)
4. Keep copies of all correspondence.
5. If MyFax denies your refund unfairly, escalate to the UAE Consumer Protection Authority or your card issuer's dispute department.

Pro tip: If you paid by credit card, your card issuer can often reverse the charge if you file a chargeback dispute. This is a last resort but gives you leverage if MyFax ignores your refund request.

Common mistakes when cancelling MyFax

Cancellation seems straightforward, but small mistakes can leave you stranded with billing or loss of access. Here are the pitfalls Stopee sees most often.

Deleting the app instead of cancelling the subscription

Many customers delete the MyFax app from their phone and assume it cancels their subscription. It does not. The app is just the user interface; your subscription sits in the app store's backend. You will be charged next month even though you can no longer see the app. Always cancel through your account portal or app store settings, not by deleting the app.

Cancelling only via the web portal if you subscribed through an app store

If you signed up via Apple or Google, you must cancel in those stores, not just the MyFax website. Cancelling via the web portal alone will not stop your app store billing. You must do both.

Not saving your confirmation number

MyFax support can be slow to respond to billing questions if you have no cancellation reference number. Always screenshot your online confirmation or ask support for a number via email. This is your proof the cancellation was requested and gives you protection if they bill you again by mistake.

Cancelling without downloading your fax archive first

After your service ends, MyFax deletes or restricts access to your archived faxes. If you need those documents later for legal or business reasons, you cannot retrieve them. Download everything before your cancellation date ends.

Ignoring the cooling-off period for annual plans

Annual plans are tempting due to discounts, but they lock you in. If you purchase an annual plan and change your mind within 14 days, cancel immediately and cite the cooling-off period to request a refund. Wait longer and you lose this right.

Stopee's cancellation checklist

Use this checklist to ensure your MyFax cancellation is complete and protected.

Compare your options: cancel vs. downgrade

Before you cancel outright, consider whether downgrading to a cheaper plan might better serve your needs.

Key takeaways and final steps

Cancelling MyFax in the UAE is simple if you follow the right method. Use the online portal for the fastest result, remember to cancel app store subscriptions separately if applicable, and save your confirmation number. Keep in mind that you have consumer protection rights: if you purchased MyFax within the last 14 days, you can request a full refund under UAE law regardless of MyFax's terms.

Download your fax archives before your service ends, and verify that no charges appear on your next billing date. If MyFax refuses to honour a legitimate refund request or continues billing after cancellation, escalate to your card issuer or the UAE Consumer Protection Authority.

Stopee has helped thousands of consumers cancel subscriptions and recover refunds by providing clear, step-by-step guidance and knowledge of their rights. Whether you are cancelling MyFax because you found a better service, your business needs changed, or you simply want to lower your expenses, Stopee is your trusted resource for cancellation support. Visit Stopee.com for additional tools, templates, and guides on cancelling subscriptions across the region-and take back control of your billing today.