Manage Myfax

How to cancel myfax and stop recurring charges in the philippines

What myfax is and why people in the philippines use it

Myfax is a cloud-based fax service that lets you send and receive faxes through email or a web portal instead of owning a physical fax machine. If you work with hospitals, law firms, embassies, banks, or overseas clients in the Philippines who still require faxed documents, Myfax fills that gap without the hardware.

The company operates on an automatic monthly subscription model. Your plan renews every month unless you cancel it first, and the service includes a 14-day free trial that converts to a paid subscription if you take no action. This means you need to be intentional about cancellation to avoid surprise charges on your Philippine bank account.

What you actually pay for with myfax

You are paying for a monthly page allowance, cloud storage for your faxes, and access to send and receive faxes via email or the Myfax Central web portal. Entry-level plans give you 100 sent pages and 100 received pages per month, while higher tiers offer 300 or 600 pages. The pricing structure is straightforward, but the trap is that if you stop using the service without canceling, charges continue to hit your account month after month.

This is a business tool with recurring billing, not a one-time purchase. Many people in the Philippines discover charges weeks or months after they stopped actively using Myfax, which is why understanding your cancellation options through Stopee is so important.

How myfax operates for philippine users

Myfax is accessible to Filipinos online, but the service runs under United States terms and international support channels. One real frustration reported by Philippine users is support availability during off-business hours due to time zone differences, which can be painful if a charge appears overnight in Philippine time.

Pricing on the official Myfax website displays in US dollars, though we have converted the figures to Philippine peso for clarity in this guide. The honest truth is that Myfax is simple to start but unnecessarily complicated to exit, especially if you lose login access or expect a refund after canceling.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair billing practices and automatic renewal traps. Under this law, Myfax must provide clear disclosure of recurring charges, and you have the right to cancel without unreasonable barriers or hidden penalties.

What the law says about cancellation and refunds

The Consumer Act requires that cancellation be as easy as the initial signup process. If Myfax makes it deliberately difficult to cancel or refuses your cancellation request, that violates your consumer protection rights. You are also entitled to a refund for any charges incurred after your cancellation date if the company failed to honor your request.

If Myfax does not refund you after cancellation or continues to charge your card, you can file a complaint with the Department of Trade and Industry (DTI) in the Philippines. Keep all proof of your cancellation attempt, confirmation screens, and billing statements.

How to use your rights if myfax refuses to cancel

If Myfax support ignores your cancellation request or claims your account cannot be canceled, document everything and escalate to the DTI. Write a formal email to Myfax support with your account details, request copy, and the date you submitted it. If they do not respond within 14 days, file a consumer complaint with the DTI online at www.dti.gov.ph. Stopee recommends keeping copies of all correspondence for your records.

Myfax pricing and what you may owe

Here is the pricing breakdown for Myfax subscriptions so you know exactly what you are being charged and can calculate your refund potential.

The exact peso amounts depend on current exchange rates and any promotional pricing Myfax may offer. Check your Myfax billing dashboard to see which tier you are actually subscribed to and what date your next charge is due.

Why you should cancel myfax

You need to cancel if you no longer send or receive faxes regularly, have switched to a competitor, or find the monthly cost no longer justifies the service. Even if you use Myfax occasionally, ask yourself whether you are paying for convenience or habit.

Common reasons people in the philippines cancel

Most users cancel because they switched to a cheaper fax service, no longer need cloud faxing due to changed work circumstances, or discovered they were never actually using the service despite the recurring charge. Others cancel after realizing they can handle occasional faxes through free online tools or their bank's document portal instead.

If your workload has shifted and you only need to fax occasionally rather than monthly, canceling makes financial sense. You can always reactivate a new trial later if your situation changes.

Reasons you might keep myfax active

Keep your subscription if you send or receive faxes at least twice per week on average, deal with clients or institutions that require faxed documents as proof, or use the email-to-fax feature as a core business tool. If you maintain a dedicated fax number that clients or partners rely on, canceling means losing that number permanently.

Also consider whether your professional reputation or compliance requirements demand a stable fax service. For example, if you work in law or healthcare in the Philippines, maintaining continuous fax capability may be non-negotiable.

How to cancel myfax step by step

Myfax offers multiple cancellation paths depending on how you subscribed. Follow the path that matches your signup method to ensure your cancellation actually sticks.

Cancel through myfax central if you subscribed directly

If you signed up directly on the Myfax website, cancellation happens inside your web account. This is the most reliable method because you control the process completely.

1. Log in to Myfax Central using your email and password.
   • Visit the Myfax Central login page if you are not already logged in.
   • Enter your email address and password.
2. Click on "Account Details" from the top navigation menu.
   • This is usually in the upper right corner of the dashboard.
3. Find and select the "Billing" tab.
   • You will see your current plan, renewal date, and payment method here.
4. Locate and click "Cancel my account" at the bottom of the Billing section.
   • Do not confuse this with "Update billing" or other buttons.
5. Confirm your cancellation when the system prompts you.
   • Myfax may ask why you are leaving-you can skip this or provide feedback.
6. Wait for the confirmation screen to fully load.
   • Do not refresh the page or close the browser tab until you see confirmation.
   • Take a screenshot of the confirmation page showing the cancellation was accepted.
7. Check your email inbox and spam folder for a cancellation confirmation message.
   • This usually arrives within 1 hour but can take up to 24 hours.
   • Save this email as proof of cancellation.

Pro tip: Cancel at least 3 days before your renewal date to avoid being charged for the next billing cycle. Philippine banks often process charges overnight, so do not wait until the last day.

Cancel if you subscribed through the apple app store

If you signed up for Myfax through the App Store on an iPhone or iPad, your subscription is managed by Apple, not Myfax directly. You must cancel through Apple's subscription settings.

1. Open the Settings app on your iPhone or iPad.
   • Look for the Settings icon (usually gear-shaped).
2. Tap your Apple ID profile at the top of the Settings menu.
   • You may need to sign in with your Apple credentials.
3. Select "Subscriptions" from the menu.
   • This shows all active subscriptions tied to your Apple ID.
4. Find "Myfax" in the list and tap it.
   • If you do not see Myfax, it may already be canceled or was never subscribed through Apple.
5. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask you to confirm the cancellation.
6. Confirm your cancellation choice.
   • Your subscription will end at the next billing date, not immediately.
   • Take a screenshot showing the cancellation status.

Warning: Canceling through the App Store does not cancel your Myfax account itself-it only stops the Apple charge. Your Myfax account may still exist, but you will not be billed through Apple again.

Cancel if you subscribed through google play

If you signed up for Myfax through Google Play on an Android device, Google manages your subscription renewal, not Myfax. You must cancel through Google Play settings.

1. Open the Google Play Store app on your Android device.
   • Look for the colorful Play Store icon on your home screen.
2. Tap the profile icon in the top right corner.
   • This is usually a circle with your profile picture or initial.
3. Select "Manage subscriptions" from the dropdown menu.
   • This shows all active subscriptions on your Google account.
4. Find "Myfax" in the subscriptions list and tap it.
   • If you do not see Myfax, scroll down or search for it.
5. Tap "Cancel subscription" at the bottom of the page.
   • Google may ask why you are canceling-you can skip this step.
6. Confirm your cancellation.
   • Your access will end at the next billing date.
   • Take a screenshot of the cancellation confirmation.

Pro tip: If you subscribed through Google Play but cannot find Myfax in your subscriptions, it may mean your trial expired or the subscription was already canceled. Log in to your Myfax Central account separately to double-check your status.

What happens after you cancel myfax

Cancellation does not mean instant access loss-understand your timeline and what to expect after you submit your cancellation request.

Your access timeline after cancellation

When you cancel Myfax, your access continues until the end of your current billing cycle. For example, if your renewal date is March 15 and you cancel on March 1, you keep full access to Myfax Central and your faxes until March 14 at 11:59 PM Philippine time. On March 15, your account locks and you cannot send or receive faxes anymore.

This grace period gives you time to export any faxes you need to keep. After your access expires, Myfax deletes all stored faxes permanently unless your plan included offline backup.

What to do with your faxes before access ends

Export and save any faxes you need to keep before your cancellation date arrives. Most business users in the Philippines archive important faxes to local storage or cloud drives like Google Drive or OneDrive as a safeguard.

Myfax does not offer an automatic export feature, so you must download faxes individually or take screenshots of important documents. Plan this task immediately after canceling to avoid losing documents.

Refunds and what to expect from myfax

Myfax's refund policy is strict, and getting money back after cancellation requires proof and persistence.

When myfax refunds you

Myfax typically does not offer refunds for partial months or unused service. If your renewal date is March 15 and you cancel on March 10, you will not receive a refund for those five remaining days unless you canceled within Myfax's trial grace period (usually the first 14 days).

The exception is if you cancel during the 14-day free trial before any charge hits your card. If you cancel within those 14 days, you avoid the first payment entirely. If the first charge already posted to your account after the trial ended, Myfax will not refund it.

How to request a refund from myfax

If you were charged after you submitted a valid cancellation request, you have grounds to demand a refund under Philippine consumer protection law. Contact Myfax support immediately with your cancellation confirmation screenshot, the date you canceled, and your billing statement showing the charge date.

Write to Myfax through their official support channels and keep copies of all correspondence. If Myfax refuses to refund you within 14 days, you can escalate to the DTI as a consumer protection violation. Stopee strongly recommends keeping proof of all communications.

Common mistakes that cost you money

Cancellation seems simple until you realize you missed a step that cost you an unexpected charge. These are the traps that catch most Myfax users.

Thinking you canceled when you only disabled notifications

Some users change their email notification settings or mute alerts and mistakenly believe they canceled. Disabling email notifications does not cancel your subscription-it just means you do not see the renewal charge land on your statement. Always verify cancellation by logging back into Myfax Central and checking that the "Cancel my account" button is gone or replaced with a "Reactivate" option.

Canceling your card instead of your myfax subscription

Never rely on changing or canceling your payment card to stop Myfax charges. Myfax will attempt to collect payment on your renewal date, and if your card fails, the service will either suspend your account or retry the charge later. Cancel the Myfax subscription itself first, then update your card information separately if you have other active subscriptions.

Forgetting your renewal date

The most expensive mistake is canceling two days after your renewal date instead of two days before. By then, Myfax has already charged your account for the next month, and getting that refund requires formal action. Mark your renewal date on your calendar immediately and set a phone reminder for 3 days before to cancel safely.

Not saving your cancellation confirmation

If Myfax continues to charge you after cancellation and you have no proof you canceled, disputing the charge becomes nearly impossible. Always screenshot the cancellation confirmation page, save the confirmation email, and note the date and time in Philippine time. This proof is essential if you need to involve your bank or file a DTI complaint.

How to protect yourself during cancellation

A few simple steps before and after you cancel ensure you never lose money to a missed cancellation.

Your cancellation checklist

1. Find and note your Myfax renewal date from your billing dashboard.
2. Export or screenshot all faxes you need to keep.
3. Set a phone reminder for 3 days before renewal.
4. Log in to your account and click Cancel my account.
5. Wait for the confirmation screen and take a screenshot.
6. Check your email (including spam) for the cancellation confirmation.
7. Save both the screenshot and the confirmation email to a safe location.
8. Log back in 24 hours later to verify the account shows as canceled.
9. Monitor your bank account for any charges after your cancellation date.
10. If you see a charge after cancellation, contact Myfax support immediately with your proof.

Dispute a charge with your philippine bank

If Myfax continues to charge your account after you canceled and Myfax support refuses to refund you, contact your bank and dispute the charge. Tell your bank you canceled the service and provide your cancellation confirmation as evidence. Most Philippine banks will reverse an unauthorized recurring charge if you provide proof of cancellation.

File a dispute within 60 days of the unwanted charge for the best outcome. Keep all documentation to support your case.

Myfax alternatives to consider

If you are canceling because Myfax is too expensive or not meeting your needs, these alternatives serve Philippine users well.

Many Filipinos save money by switching to free cloud storage for light faxing needs or choosing a service with unlimited pages. Research which alternative fits your volume and budget before you finalize cancellation.

Contact myfax if cancellation fails

If you cannot cancel through Myfax Central or your cancellation did not go through, reach out to Myfax support directly. Stopee recommends sending a formal written cancellation request to their support email so you have proof of your request date.

How to escalate a failed cancellation

Write a formal email to Myfax support with the subject "Request to cancel account [your email address]." Include your full name, account email, phone number, current plan tier, and the exact date and time (Philippine time) you want to cancel. Request confirmation within 48 hours that your account has been terminated and no further charges will be made.

If Myfax does not respond or refuses to cancel, forward your email to the DTI's Consumer Complaint Center at www.dti.gov.ph or file a formal complaint through the DTI's online portal. Philippine consumer law is on your side-Myfax cannot refuse a legitimate cancellation request.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by staying organized, persistent, and armed with documentation. Your cancellation is your right, not a favor Myfax is doing for you. Take control of your billing today, and if Myfax gives you trouble, use the tools and consumer protections outlined in this guide to hold them accountable.