Manage Kaiber

How to cancel kaiber and understand your AI video creation rights

What is kaiber and why creators choose it

Kaiber is an AI-powered video generation platform that transforms images, text prompts, and creative assets into dynamic videos. It's designed for content creators, marketers, and businesses who need to produce visuals quickly without traditional video editing skills. The platform offers tiered subscription plans (Creator and Pro tiers, plus trials and one-time passes) with monthly or annual billing options. You can purchase directly through Kaiber's website or via mobile app stores on iOS and Android.

Many Canadian creators love Kaiber for its speed and affordability. However, if the platform no longer fits your creative workflow, budget, or needs, cancelling cleanly is essential. At Stopee, we help you navigate this process without hidden fees or automatic renewals catching you off guard.

Kaiber's subscription plans and canadian pricing

Understanding Kaiber's plan structure helps you decide whether to keep your subscription or move forward with cancellation.

Prices shown in USD. Canadian customers will see CAD conversion at checkout. Annual plans offer the best value if you plan to use Kaiber long-term; monthly plans work better if you're testing the platform.

When you should consider cancelling kaiber

Cancellation makes sense in several scenarios. You may have completed a project and no longer need video generation. You might be exploring competitors like Runway, Synthesia, or other AI video tools that better suit your style. Budget constraints are also valid - subscription costs add up quickly when you're juggling multiple creative tools. Or you've simply discovered that Kaiber's workflow doesn't match your creative process.

Whatever your reason, Stopee supports your right to cancel without guilt or friction. This guide walks you through every method, so you stay in control of your subscription.

Your consumer rights when cancelling in canada

Canadian law protects you when you cancel digital subscriptions.

The consumer protection act and your cancellation rights

Under Canada's Consumer Protection Act (provincial versions vary by province), you have the right to cancel a subscription agreement. Most provinces require that the seller provide you with clear cancellation terms at the point of purchase and a simple way to cancel. If Kaiber does not make cancellation obvious or straightforward, you may have grounds to escalate a complaint.

Key protections include:

• The right to receive clear, written cancellation instructions before you buy
• The right to cancel without penalty before your next billing cycle (in most provinces)
• The right to a refund if you cancel within a cooling-off period (typically 14 days after purchase)
• The right to dispute unauthorized or duplicate charges

If Kaiber refuses to cancel your subscription or continues charging after you request cancellation, you can escalate to your provincial consumer protection authority. For example, Ontario consumers can contact ServiceOntario, and British Columbia consumers can reach out to the Office of the Consumer Protection BC.

What to do if kaiber doesn't honour your cancellation

If Kaiber fails to cancel after you follow the steps in this guide, document everything. Save screenshots of your cancellation request, confirmation emails, and billing statements showing charges after your cancellation date. Contact Kaiber support in writing (email works best) with a clear subject line: "Cancellation not processed - request for refund and account closure."

If Kaiber ignores you for 14 days, file a complaint with your provincial consumer protection authority. Stopee has tracked hundreds of these disputes, and authorities take them seriously. You're not alone in this process.

How to cancel kaiber across all platforms

Kaiber offers multiple cancellation methods depending on where you purchased your subscription.

Cancel kaiber on the web (direct purchase)

This is the fastest method and gives you the clearest confirmation trail.

1. Log into your Kaiber account at the official website using your email and password.
2. Click your profile icon or username (usually located in the bottom left corner of the dashboard).
3. Select "Account" or "Settings" from the dropdown menu.
4. Navigate to "My Plan" or "Subscription" section.
5. Click "Cancel plan" or "Cancel subscription" button.
6. Confirm the cancellation when prompted. A message will appear stating your plan will end at the conclusion of your current billing cycle.
7. Check your email within 5 minutes for a cancellation confirmation from Kaiber.

Pro tip: Take a screenshot of your final confirmation page before you exit. This becomes your proof if billing questions arise later.

Warning: Some users report that Kaiber's cancellation button is easy to miss. If you cannot find "My Plan," try searching your account settings for keywords like "subscription," "billing," or "payment."

Cancel kaiber on iOS (Apple app store)

If you subscribed through Apple's App Store on your iPhone or iPad, you must cancel through Apple's subscription management system, not within the Kaiber app itself.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the Settings screen.
3. Tap "Subscriptions."
4. Locate and tap "Kaiber" from your active subscriptions list.
5. Tap "Cancel Subscription" at the bottom of the screen.
6. Choose your reason for cancellation (optional, but Apple may offer a discount to keep you).
7. Confirm cancellation when prompted.

Pro tip: Apple sends a cancellation receipt immediately to your Apple ID email address. Check your inbox and archive that email for your records.

Warning: If you cancel within the Kaiber app instead of Settings, your subscription will not actually cancel. Always use the Apple Settings pathway.

Cancel kaiber on android (Google play store)

Android users who subscribed via Google Play must also cancel through Google's system.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Manage subscriptions" or "Payments and subscriptions."
4. Tap "Manage subscriptions."
5. Find and tap "Kaiber" in your active subscriptions.
6. Tap "Cancel subscription."
7. Select your cancellation reason (optional).
8. Confirm the cancellation.

Pro tip: Google Play sends a confirmation email to your Google account. Verify the email address on file before you cancel, so you know where to expect the receipt.

Warning: If you uninstall the Kaiber app without cancelling through Google Play, your subscription will continue to charge automatically.

Cancel kaiber via email or support contact

If you cannot cancel through the web or app platforms, you can request cancellation directly from Kaiber's support team. This method takes longer but creates a written record.

1. Compose an email to Kaiber's support address: support@kaiber.ai or hello@kaiber.ai (check Kaiber's website for the current support email).
2. In the subject line, write: "Subscription cancellation request"
3. In the email body, include:
   • Your full name
   • The email address associated with your Kaiber account
   • Your subscription plan (Creator Monthly, Pro Annual, etc.)
   • Your account ID or user ID (found in account settings)
   • The date you wish to cancel
   • A brief reason for cancellation (optional)
4. Request a confirmation email once your cancellation is processed.
5. Send the email and wait for a response, typically within 1-2 business days.

Pro tip: Use a professional tone and include as much detail as possible. Kaiber's support team processes cancellations faster when you provide exact account information upfront.

Warning: Do not simply reply to promotional or billing emails with a cancellation request. Use the official support contact address for the fastest processing.

What happens immediately after you cancel

Cancellation can feel uncertain-knowing exactly what to expect eases that worry and helps you plan your next move.

Your subscription access and billing timeline

When you cancel Kaiber, here's what occurs:

• Access continues until the end of your current billing period. If you cancel mid-month on a monthly plan, you keep full access until the last day of that month. If you cancel on an annual plan, you retain access until the renewal date 12 months from your original purchase.
• Auto-renewal stops immediately. Kaiber will not charge you on your next billing date.
• You receive a cancellation confirmation email within hours, confirming the end date of your subscription.
• Your account data remains available (projects, generated videos, saved assets, settings) unless you specifically request account deletion.

Trial subscriptions and one-time passes operate differently. A 5-day trial ends automatically after 5 days, even if you cancel early. One-time passes (24-hour passes) expire within 24 hours of activation, regardless of cancellation.

Preserving your projects and content before cancellation

Before your cancellation takes effect, download or export any videos, assets, or projects you may need later. Kaiber's platform allows you to export generated videos in common formats (MP4, etc.). Once your subscription lapses, your ability to regenerate or edit videos using platform credits may be restricted.

Pro tip: Log into your Kaiber account now and export any videos you've created. Do this immediately after cancelling, while your subscription access is still active. Don't wait until the last day of your billing cycle.

Your account data after cancellation

Cancelling your subscription does not delete your Kaiber account or your stored projects. The platform retains your data according to its privacy policy. If you want your account and all associated data permanently removed, you must request account deletion separately. This is not automatic and may take 30 days to process.

To request account deletion, email support@kaiber.ai with the subject line "Request for account deletion and data removal" and include your account email and user ID. Expect a response within 5 business days confirming the request. After 30 days, your account and all associated data will be permanently deleted from Kaiber's servers.

Refunds and billing disputes

Understanding Kaiber's refund policy protects you from unexpected charges and unmet expectations.

Kaiber's standard refund policy

Kaiber's published policy states that refunds are not automatically provided simply for cancelling before your next billing cycle. However, refunds may be granted in specific circumstances, including:

• Unauthorized or duplicate charges (e.g., charged twice in one month)
• Technical errors or service outages that prevented you from using your credits
• Billing disputes or payment processing errors from Kaiber's side
• Service quality issues that made the platform unusable
• Purchases made in error (wrong plan selected, accidental renewal)
• Discretionary refunds at Kaiber's sole judgment

Refunds are not guaranteed simply because you changed your mind or found a cheaper alternative. If you believe you're entitled to a refund, you must request it with supporting evidence.

How to request a refund from kaiber

Contact Kaiber support within 14 days of the charge you want refunded. The sooner you act, the stronger your case.

1. Gather documentation: your billing statement, screenshots of the charge, confirmation of the cancellation date, and any correspondence about the issue.
2. Email Kaiber support at support@kaiber.ai with the subject "Refund request for [your email]."
3. In your email, clearly state:
   • The amount you want refunded
   • The date of the charge
   • Why you believe a refund is warranted (unauthorized charge, technical issue, etc.)
   • Your preferred refund method (credit card, PayPal, etc.)
4. Attach all relevant screenshots and documentation.
5. Wait for Kaiber's response, typically within 5-7 business days.

Pro tip: Be specific and unemotional in your refund request. Explain the facts, cite the reason your refund should be granted, and include exact dates and amounts. This increases your chances of approval.

Refund processing timelines

If Kaiber approves your refund, processing takes 3-7 business days depending on your original payment method:

• Credit card refunds: 5-7 business days. The credit reappears as a negative charge on your next statement.
• PayPal or digital wallet refunds: 3-5 business days. The funds return to your linked account.
• Bank transfer (rare): 7-10 business days.

If you don't see a refund after 10 business days, follow up with Kaiber support. Keep all correspondence saved.

Disputing a charge if kaiber refuses

If Kaiber denies your refund request and you believe the charge is unjustified, you have consumer protection options. First, file a formal complaint with your credit card company or PayPal. Most payment processors allow you to dispute charges up to 180 days after the transaction. Explain your dispute clearly and provide all evidence (cancellation confirmation, support emails, screenshots).

Second, if the dispute involves unauthorized charges after you cancelled, file a complaint with your provincial consumer protection authority. In Ontario, contact ServiceOntario Consumer Protection; in British Columbia, contact Consumer Protection BC; in Alberta, the Alberta Fair Trading Act enforcement team. Stopee has helped Canadian consumers recover unauthorized charges through these formal channels.

Common mistakes that delay cancellation

It's frustrating when cancellation doesn't stick-we hear from consumers who thought they cancelled, only to discover another charge months later.

Mistakes that prevent your cancellation from processing

Watch out for these common errors:

• Cancelling in the wrong place. Clicking "Delete app" instead of cancelling through Settings (iOS) or Google Play (Android). The app uninstall does not cancel your subscription.
• Assuming app-based cancellation worked. Some app versions show a message that looks like a confirmation but isn't. Always confirm through the official platform (web, iOS Settings, or Google Play).
• Cancelling without checking your email confirmation. If you don't receive a confirmation email within 5 minutes, your cancellation may not have processed. Try again.
• Emailing the wrong support address. Sending your cancellation request to a PR or press email (like press@kaiber.ai) instead of the official support address delays processing by days.
• Not capturing your confirmation. Forgetting to screenshot or save your cancellation confirmation. If Kaiber later disputes your cancellation, you have no proof.
• Cancelling on the last day of your billing cycle. If your renewal is tomorrow and you cancel today, you may still be charged. Always cancel at least 2-3 days before your renewal date.

Pro tip: Set a calendar reminder 5 days before your renewal date to cancel. This buffer ensures your request processes in time.

What to do if your cancellation didn't go through

If you receive a billing notification after you believe you cancelled, act immediately:

1. Log into your Kaiber account and check "My Plan" or "Subscription" status. Is it still active?
2. If it shows as active, repeat the cancellation process using a different method (if the web didn't work, try email support).
3. If it shows as cancelled but you were still charged, contact Kaiber support immediately with your cancellation confirmation and latest billing statement. Request an emergency refund.
4. If you cannot resolve it within 48 hours, dispute the charge with your credit card company or PayPal.

Cancellation checklist for kaiber subscribers

Before you finalize your cancellation, run through this quick checklist to avoid regret or missed steps.

Complete each task in order. This protects you from accidental charges and gives you evidence if a dispute arises later.

Kaiber alternatives to consider

If you're cancelling because Kaiber isn't the right fit, here are three popular alternatives in the AI video generation space:

Many of these platforms offer free trials, so test them before committing to a paid plan. Stopee tracks cancellation policies across all these services, so if you switch and later want to cancel again, you'll know exactly how.

Summary and next steps

Cancelling Kaiber takes only minutes when you follow the right method. Whether you cancel on the web, through your mobile device, or via email, the process is straightforward if you know where to look.

Remember these key points: First, cancel through the platform where you subscribed (web, iOS Settings, or Google Play). Second, save your confirmation email immediately. Third, verify that you're not charged again on your next billing date. Fourth, if Kaiber refuses to cancel or continues charging, escalate to your provincial consumer protection authority-you have legal rights in Canada.

Stopee has helped thousands of Canadian consumers cancel subscriptions cleanly and reclaim control of their digital expenses. Whether you're cancelling Kaiber today or planning to cancel another service in the future, we're here to guide you through every step with clarity and empathy. Visit Stopee at stopee.com for additional cancellation guides and consumer advocacy resources.

Your subscription, your choice. Cancel with confidence.

Kaiber support contact information

Email: support@kaiber.ai or hello@kaiber.ai

Help Centre: helpcenter.kaiber.ai

Website: kaiber.ai

Response time: 1-2 business days for email support

For Canadian consumer protection inquiries, contact your provincial authority (Ontario: ServiceOntario; British Columbia: Consumer Protection BC; Alberta: Fair Trading Act enforcement).

Last updated: January 2025