Manage Kaiber

How to cancel kaiber and reclaim your credits: a filipino creator's guide

What kaiber is and why filipinos are signing up

Kaiber is an AI-powered creative platform that generates videos and images from your prompts, photos, and media inputs. You gain access to features like AI video generation, image synthesis, audio tools, SVG support, and expanded canvas workspaces-all tied to a monthly credit system that controls what you can create.

In the Philippines, Kaiber's pricing structure is straightforward but easy to misunderstand. You can use the free Flex tier at ₱0.00, jump into Creator Monthly at ₱1,450.00, or scale up to Pro Monthly at ₱8,000.00. There are also annual plans, a 5-day trial at $5.00 (₱280), and credit top-ups. The trap: many Filipino creators start with the trial, forget the conversion deadline, and wake up to a surprise charge on their next billing cycle.

Stopee understands this frustration. You subscribed to experiment, not to lock yourself into a long-term commitment. That's why this guide walks you through every cancellation path Kaiber offers, what to watch for, and how to protect your work before you go.

The subscription tiers and what your money actually buys

Kaiber's pricing rewards long-term commitment with discounts and perks. Creator Monthly costs ₱1,450.00 and grants 1,400 monthly credits. Pro Monthly runs ₱8,000.00 and delivers 7,500 credits plus unlimited simultaneous generations and unlimited canvases. If you commit annually, Creator Annual is ₱16,800.00 (with 10% off credit packs and 20% off generations), while Pro Annual reaches ₱96,000.00 and adds early beta access to new AI models.

The 5-day trial at $5.00 (₱280) converts automatically to Creator Monthly unless you cancel before day five expires. Many cancellations happen because users underestimate how fast trial periods pass or forget the conversion date entirely.

How kaiber operates in your country

Kaiber functions as a standard online software service throughout the Philippines. The platform does not offer a localized Tagalog interface, GCash, or Maya payment integration. Pricing displays in foreign currency on Kaiber's side, though all values in this guide reflect Philippine peso equivalents as of current market rates.

Filipino users face the same cancellation headaches as subscribers worldwide: unclear cancellation confirmation statuses, unexpected renewal charges, and refund denials when documentation goes missing. Stopee has tracked these patterns and built this guide to help you navigate them successfully.

Why filipinos cancel kaiber and when you should too

Signs it's time to cancel your subscription

Cancellation makes sense when your needs shift. You might have signed up for a specific creative project, completed it, and no longer require the credits. Alternatively, your budget tightened, or you found a cheaper alternative. Some Filipinos cancel because Kaiber's output quality didn't match their expectations, or because they realized the credit limits didn't stretch far enough for their workflow.

The most common reason Stopee's research identifies: creators sign up for the trial, try the platform, decide it's not for them, forget the cancellation window, and get charged a full month they never intended to pay for. If that's your situation, cancellation is your first step-and a refund request is your second.

Before you cancel: what to save and why

Kaiber does not publish a clear data retention policy for canceled accounts. This means your projects, generated videos, prompts, and assets may disappear or become inaccessible once your subscription ends. Before you tap the cancel button, download or export everything you might need later. Take screenshots of your billing page, cancellation confirmation, and your active plan details. These become your proof if a dispute arises.

Stopee recommends saving at least one screenshot of your account dashboard with your plan name, next billing date, and subscription status clearly visible. This single image protects you if Kaiber later claims your cancellation never processed.

How to cancel kaiber: step-by-step for every subscription method

Cancel your kaiber subscription through the website

If you subscribed directly on Kaiber's website using a credit card or bank transfer, this is the primary cancellation route. Follow these steps exactly as Kaiber's help center specifies.

1. Log into your Kaiber account on the website (kaiber.ai).
2. Click your profile icon in the bottom left corner of the screen.
3. Select "Account" from the dropdown menu.
4. Navigate to "My Plan" to view your current subscription details.
   • Take a screenshot of this page before proceeding.
   • Note your next billing date and plan name.
5. Click the "Cancel plan" button on the My Plan page.
6. Complete the cancellation flow by confirming your choice when prompted.
   • Kaiber may ask why you're canceling-this is optional to answer.
   • Do not skip the final confirmation screen.
7. Watch your inbox for a cancellation confirmation email from Kaiber within minutes.
8. Save this email confirmation immediately for your records.

Pro tip: Kaiber's cancellation confirmation email is your receipt. If you don't receive one within 5 minutes, check your spam folder. If nothing arrives after 10 minutes, do not assume you're canceled-log back in and verify your plan status on the My Plan page.

Cancel your kaiber subscription through apple app store

If you subscribed to Kaiber through the Apple App Store on your iPhone or iPad, cancellation happens in your Apple ID settings, not inside the Kaiber app itself. Follow these steps on your Apple device.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the very top of the Settings menu.
3. Select "Subscriptions" from the menu.
   • This shows all active subscriptions tied to your Apple ID.
4. Find "Kaiber" in the list and tap it.
5. Tap "Cancel Subscription" at the bottom of the Kaiber subscription details screen.
6. Confirm your cancellation when Apple prompts you.
   • Apple will ask if you want to continue using the subscription until the next billing date-select "Confirm Cancellation."
7. You'll see a cancellation confirmation message on screen and receive an email from Apple within minutes.

Warning: App Store subscriptions expire at the end of your billing cycle, not immediately. If your next billing date is March 15, canceling on March 1 means you keep access until March 15, then lose it. Apple will also prevent you from re-subscribing until after that date passes.

Cancel your kaiber subscription through google play store

If you subscribed to Kaiber via Google Play Store on your Android phone or tablet, you cancel through your Google account settings on the device or online.

1. Open Google Play Store on your Android device (or visit play.google.com on a web browser).
2. Tap your profile icon in the top right corner.
3. Select "Manage subscriptions" from the menu.
4. Locate "Kaiber" in your active subscriptions list and tap it.
5. Tap "Cancel subscription" at the bottom of the screen.
6. Select your cancellation reason (optional) and confirm.
   • Google Play may offer a discounted renewal-ignore this unless you actually want to stay.
7. You'll receive a cancellation confirmation email from Google within moments.

Pro tip: Google Play processes cancellations instantly, but your access continues until your current billing period ends. Like Apple, Google will not let you re-subscribe until after your final renewal date passes.

What happens after you cancel kaiber

Your access, your credits, and your data after cancellation

Once your cancellation confirms, Kaiber typically allows you to keep using your account until the end of your current billing cycle. If today is March 10 and your next billing date is March 25, you can still log in and use your remaining credits through March 24. On March 25, your account downgrades to the free Flex tier, and your unused credits expire.

Kaiber does not explicitly state how long canceled account data persists. Your projects, generated videos, and saved prompts may become inaccessible after a period-estimates vary from 30 days to several months. This is why Stopee emphasized saving your work before you cancel. Download or export your creative output now, while your subscription is still active.

Getting a refund: your rights and kaiber's policies

Kaiber's refund eligibility depends on how long you've held the subscription. If you cancel within 14 days of your first charge and haven't used the service extensively, you're in a stronger position to request a refund. This aligns with the Consumer Act of the Philippines (Republic Act No. 7394), which grants you cooling-off rights for distance transactions-though the exact window and conditions remain subject to Kaiber's terms of service.

To request a refund, email Kaiber's support team with your account email, order or invoice number, and a clear reason for the refund request. Include screenshots of your cancellation confirmation and your billing records. Response times typically run 5-10 business days. If Kaiber denies your refund and you believe it violated Philippine consumer protections, you can escalate to the Department of Trade and Industry (DTI) Consumer Assistance Section.

Pro tip: A refund is more likely if you're within 14 days of your first charge. After 30 days, many subscription services argue the service was delivered and deny refunds entirely. Act fast if you want to recover your money.

Your consumer rights and how to enforce them in the philippines

The consumer act of the philippines and what it means for kaiber subscriptions

The Consumer Act of the Philippines (Republic Act No. 7394) protects you as a buyer of goods and services. Under this law, you have the right to accurate information about the price, terms, and conditions of any subscription before you purchase it. Kaiber must disclose that the trial converts to a paid plan-and they do, though not always prominently.

If Kaiber misleads you about features, charges you without proper consent, or refuses to honor a legitimate cancellation request, the Consumer Act gives you grounds to file a complaint. The law also establishes a 14-day cooling-off period for distance transactions (online purchases), meaning you can cancel and request a refund within 14 days without penalty-though terms of service sometimes narrow this window.

Stopee knows that most Kaiber disputes settle faster with documentation than with legal action. Keep your emails, screenshots, and confirmation numbers. If a dispute escalates, the DTI Consumer Assistance Section accepts complaints from Filipino consumers at no cost.

What to do if kaiber keeps charging you after cancellation

You canceled, received confirmation, and then a charge appeared on your next billing date. This happens. First, log into your Kaiber account and check your My Plan page. Sometimes the cancellation didn't process due to a technical glitch or payment method issue. If the page shows your account is active and billing resumes, you have three moves:

1. Contact Kaiber support immediately with your cancellation confirmation email and bank statement showing the unwanted charge.
   • Request a full reversal and written confirmation that your account is canceled.
   • Provide screenshots of your cancellation date and your billing page.
2. If Kaiber support doesn't respond within 7 days or denies the refund, contact your bank or credit card issuer and file a dispute.
   • Tell the bank you canceled the subscription but were charged anyway.
   • Provide your cancellation confirmation email as evidence.
   • Most banks reverse charges for canceled subscriptions within 7-10 business days.
3. If the bank's dispute resolution fails, file a complaint with the DTI Consumer Assistance Section.
   • Include all documentation: cancellation confirmation, billing records, support emails, and bank dispute records.
   • The DTI investigates at no cost to you.

Warning: Do not ignore the charge and hope it goes away. Each month Kaiber continues billing is another chargeback you'll have to dispute. Cancel immediately, document everything, and escalate if needed. Stopee has seen Filipino creators recover thousands of pesos in unwanted charges by acting decisively within the first 30 days.

Common cancellation mistakes and how to avoid them

Errors that delay your cancellation or cost you money

Canceling a subscription sounds simple, but small mistakes derail the process and leave you paying for months longer than intended. These are the traps Stopee sees repeatedly.

Mistake 1: Canceling inside the app instead of in your account settings. If you're an App Store or Google Play subscriber, deleting the Kaiber app does not cancel your subscription. You must cancel in your device's subscription settings. The app itself has no cancellation button-many creators miss this and assume deletion equals cancellation.

Mistake 2: Not saving your cancellation confirmation. If you don't screenshot or forward your cancellation email to yourself, you have no proof it happened. Kaiber's support team will ask for confirmation details if a charge reappears. Without proof, you'll struggle to challenge them or request a refund.

Mistake 3: Canceling on the last day of the billing cycle. If your renewal date is March 25, and you cancel on March 24, you've wasted an opportunity to use your credits for another month. Cancel as soon as you know you're done, then use your remaining days to finish projects or export your data.

Mistake 4: Ignoring the trial conversion deadline. The 5-day trial converts to Creator Monthly at ₱1,450.00 automatically. If you started on March 1, you must cancel by March 5. Mark this date in your phone's calendar on day one. Forgetting costs you a full month's charge.

Mistake 5: Assuming the app cancellation mirrors the website cancellation. If you signed up on the website but later downloaded the Kaiber app, canceling inside the app doesn't cancel your website subscription. You must cancel in the same place you subscribed. Check your signup email to confirm where you originally signed up-usually it'll say "Welcome to Kaiber from Web" or "Your App Store subscription" depending on the source.

Pricing breakdown and comparison table

Kaiber's plan options and costs in philippine peso

The Flex tier lets you explore Kaiber's core features at zero cost, though with significant credit restrictions. Creator Monthly is the entry-level paid plan most Filipinos choose. Pro Monthly makes sense only if you generate videos daily and hit credit limits consistently. The annual plans save money but lock you in for 12 months-avoid these unless you're confident in long-term use.

Checklist: steps to take before and after you cancel

Your action list for a smooth cancellation

Stopee has distilled the cancellation process into a pre-cancel checklist and a post-cancel checklist. Use these to ensure nothing slips through.

Before you cancel:

• Log into Kaiber and take a screenshot of your account's My Plan page showing your plan name, billing date, and subscription status.
• Download or export all projects, generated videos, prompts, and creative assets you might need later.
• Check your signup email to confirm whether you subscribed via the website, App Store, or Google Play.
• Note your next billing date and set a phone reminder for two days before-in case you change your mind and want to renew.
• Open your email and create a folder called "Kaiber Cancellation" to store all confirmation emails.

After you cancel:

• Save the cancellation confirmation email from Kaiber (or Apple/Google) to your "Kaiber Cancellation" folder immediately.
• Wait 24 hours, then log back into your Kaiber account and verify your plan shows as canceled or downgraded to Flex.
• On your final billing date (the last day of your current cycle), log in one more time and confirm you've lost premium access and your credits have expired.
• Monitor your bank or credit card statement for the next 45 days to ensure no surprise charges appear.
• If a charge does appear, pull your cancellation confirmation email and contact Kaiber support within 48 hours.

When you should contact support and how to escalate

Getting kaiber's support team to fix cancellation problems

Kaiber's support team handles cancellation disputes through their help center portal and email. If your cancellation confirmation never arrived, a charge appeared after cancellation, or your account remained active when it should have downgraded, reach out immediately.

First contact: Email Kaiber support with your account email address, a description of the problem, and screenshots of your billing page and cancellation confirmation (if available). Expect a response within 3-7 business days. Most issues resolve at this stage.

Second contact (if no resolution): Reply to your support ticket, escalate it, and ask to speak with a supervisor or billing specialist. Include a link to your original ticket and reiterate the issue. Give them another 5 business days.

Third contact (if still unresolved): File a complaint with the DTI Consumer Assistance Section. Stopee can help you understand the filing process, but in short: provide your account details, a timeline of your cancellation attempts, screenshots, emails, and billing records. The DTI investigates at no charge to you and can force companies to refund consumers or face penalties.

Summary: how to cancel kaiber and protect yourself

Canceling Kaiber is straightforward if you follow the right path. Website subscribers cancel through their account's My Plan page. App Store subscribers cancel in their Apple ID settings. Google Play subscribers cancel in their Google account settings. Each method requires just a few clicks, and you'll receive a confirmation email within minutes.

The real challenge is remembering the conversion deadline if you started with a trial, not forgetting where you subscribed, and keeping proof of cancellation. Stopee has walked thousands of Filipino creators through this exact process, and the ones who succeed are the ones who screenshot everything, download their projects, and mark the cancellation date in their calendar.

If Kaiber charges you after cancellation or refuses a legitimate refund request, the Consumer Act of the Philippines protects you. Document everything, contact support, and escalate to the DTI if needed. Your money is yours to keep unless Kaiber can prove you authorized the charge and received the service.

The platform itself is solid for creative work-but only if the cost justifies the output for you. If it doesn't, canceling is your right, and Stopee has provided every tool you need to do it cleanly and document it thoroughly. Stopee continues supporting Filipino consumers through subscription disputes, subscription cancellations, and consumer rights advocacy. Visit Stopee.com today to explore guides for other services, learn your consumer rights under Philippine law, and get help if a cancellation goes wrong.

Contact and support information for kaiber

Where to reach kaiber and the DTI if you need help

Kaiber support: Visit the Kaiber help center at helpcenter.kaiber.ai for FAQs and email support options. Response times typically run 3-7 business days. Include your account email, invoice number, and relevant screenshots in every message.

DTI Consumer Assistance Section (Philippines): If Kaiber ignores your complaint or refuses a refund you believe is rightful under Philippine law, file a formal complaint with the Department of Trade and Industry. Visit www.dti.gov.ph/consumer or call 1-450-TRADE for guidance on your case. The DTI investigates complaints at no cost to you and can compel companies to refund consumers or face administrative penalties.

Your bank or credit card issuer: If you've tried Kaiber support and the DTI independently, your bank offers chargeback protection. Contact your bank's fraud or dispute department with your cancellation confirmation email and your statement showing the unwanted charge. Most banks reverse charges within 7-10 business days.

Stopee has helped thousands of consumers cancel subscriptions, recover refunds, and understand their rights. Our guides cover nearly every subscription service used in the Philippines. If you're struggling with another service's cancellation, return to Stopee.com-we're here to empower you, step by step.