Manage Ketogo

How to cancel ketogo and protect your refund rights in canada

Understanding ketogo and why you might want to leave

Ketogo is a subscription-based digital service that delivers ketogenic meal plans, shopping lists, in-app coaching and optional premium features like nutritionist chat and home workouts. You access it through their web app at my.ketogo.app or via the Apple App Store and Google Play. The service uses automatic renewal, which means charges continue each month unless you actively cancel. If you've decided Ketogo isn't working for you, or you're concerned about recurring charges, you're taking the right step by learning how to cancel properly.

Why canadian consumers need to cancel carefully

Ketogo's billing structure and refund policy create specific risks for Canadian users. Many subscribers report confusion about pricing (charges appear in EUR, USD or other currencies rather than CAD), unclear billing dates and the hassle of cancelling multiple add-on services separately. Additionally, if you purchased through Apple or Google, cancellation must happen through those platforms-not Ketogo directly. Understanding where your subscription lives and which cancellation method applies to you is essential to avoid accidental renewals and protect yourself under Canadian consumer law.

Your consumer rights as a canadian subscriber

Canada's consumer protection framework gives you specific rights when cancelling digital subscriptions, though protection varies by province and how you paid. Know what you're entitled to before you cancel.

Cooling-off periods and withdrawal rights

Canada does not enforce a uniform federal cooling-off period like the European Union's 14-day rule. However, some provinces offer withdrawal rights for distance contracts (purchases made online or by phone). Quebec and Ontario, for example, recognize a right to cancel certain contracts within a short window-typically 5 to 10 business days. Ketogo's own policy acknowledges a 5-day withdrawal period for non-EU consumers, which aligns with basic Canadian expectations. Pro tip: If you're within 5 days of your purchase and the service hasn't delivered as advertised, you have a legitimate claim for a full refund under both Ketogo's policy and most provincial consumer protection acts.

Protection against misleading billing and defective services

If Ketogo charged you in a currency other than CAD without clear disclosure, or if the meal plans and features don't match what was advertised, you have a consumer protection claim. The Competition Act (federal) and provincial consumer protection statutes prohibit deceptive marketing and unauthorized charges. If you believe Ketogo has overcharged you or misrepresented its service, document everything and contact your provincial consumer protection office. Stopee recommends keeping screenshots of all marketing claims, pricing pages and billing statements-these become your evidence if a dispute arises.

Ketogo pricing and subscription plans

Ketogo's pricing structure is confusing for Canadian customers because the company publishes costs in EUR and USD, not CAD. Here's what users have reported.

Warning: Ketogo does not publish official Canadian (CAD) pricing. You may see charges in EUR or USD on your credit card statement, which creates currency conversion fees on top of the base price. When you cancel, ask for a CAD itemization of all charges to verify accuracy before accepting any partial refund.

How to cancel ketogo step by step

The cancellation process depends on where you purchased your subscription. Take the route that matches your situation to avoid missing cancellation deadlines or accidentally keeping services active.

Cancel through the ketogo web app (my.ketogo.app)

If you subscribed directly on Ketogo's website, you cancel through their web portal. Follow these steps exactly, and remember: you must cancel at least 48 hours before your renewal date to stop the next charge.

1. Log in to your Ketogo account at my.ketogo.app using your email and password
   • If you've forgotten your login, use the "Forgot password" link and reset before proceeding
2. Navigate to your Profile section (usually a gear icon or account menu in the top right)
   • Look for "Settings," "Account," or "My Profile"
3. Find and select "Weight Loss Plan" or "Subscription"
   • This is where your active plan appears
4. Click "Edit" or "Manage" next to your plan
   • A panel should appear with plan details and a cancellation option
5. Select "Cancel subscription" or "Delete plan"
   • Ketogo may ask you to complete an exit survey (they want to know why you're leaving)
   • The survey is optional for cancellation purposes, but answering it shows you engaged with the process
6. Confirm your cancellation
   • You should see a green confirmation banner or email confirmation
   • Pro tip: Take a screenshot of the confirmation banner immediately and forward it to your email-this is your proof of cancellation
7. Cancel any add-on services separately
   • If you also have Premium, Nutritionist Chat, Home Workouts or other add-ons, each must be cancelled individually
   • Go back to Profile, select the add-on service name, click "Learn More" or "Manage," then select "Delete" or "Cancel"
   • Repeat for each add-on; do not assume one cancellation removes everything

Cancel through apple app store

If you subscribed to Ketogo through Apple's App Store, you must cancel through Apple, not through Ketogo. Apple controls the billing and renewal, so Ketogo cannot stop your charges.

1. Open the Apple App Store app on your iPhone, iPad or Mac
   • Do not use the Ketogo app itself
2. Tap your profile icon in the top right corner
   • On Mac, click your name in the top menu
3. Select "Subscriptions"
   • You'll see a list of all active subscriptions linked to your Apple ID
4. Find Ketogo in the list and tap it
   • Look for the app name exactly as it appears in the store
5. Tap "Cancel Subscription" or the trash/delete icon
   • Apple will ask to confirm; you may see offers to keep the subscription at a discount
   • Ignore these offers and proceed with cancellation
6. Confirm the cancellation
   • You'll receive an email from Apple confirming the end date of your subscription
   • Save this email as proof; you may need it for a refund dispute

For detailed guidance, Apple provides official support at support.apple.com/en-ca/HT202039 (Apple support for cancelling App Store subscriptions). Stopee recommends bookmarking this link for future reference.

Cancel through google play

If you subscribed via Google Play on an Android device, Google handles your billing and you cancel through Google, not Ketogo directly.

1. Open the Google Play Store app on your Android device
   • Do not open the Ketogo app
2. Tap your profile icon in the top right
   • Usually a small circle with your name or initials
3. Select "Payments and subscriptions"
   • You may need to tap "Manage my subscriptions" or similar option
4. Find Ketogo in your active subscriptions list and tap it
   • Confirm you're looking at the correct app name
5. Tap "Cancel subscription"
   • Google may prompt you with retention offers; disregard these and complete cancellation
6. Confirm the cancellation
   • Google sends a confirmation email; save it as proof of successful cancellation

Google's official support page is available at support.google.com/googleplay/answer/7018481. Stopee advises keeping both Apple and Google cancellation confirmations on file in case you need to dispute billing later.

What happens immediately after you cancel

Cancelling a subscription creates a vulnerable moment-you need to know exactly what to expect so you're not shocked by what happens next or caught by a lingering charge.

Access and billing after cancellation

Once you cancel through Ketogo's web app, your access to meal plans and coaching ends immediately or at the end of your current billing cycle (Ketogo's policy is not entirely clear here). If you cancel through Apple or Google, your access typically continues through the end of your current billing period, then stops. Most importantly: no new charge should appear after the cancellation confirmation date. Monitor your credit card or bank statement for the next 30 days to ensure no unexpected renewal charge posts.

Refund eligibility and timelines

Ketogo states that recurring subscription payments are generally non-refundable except within the 5-day withdrawal window (for non-EU consumers) or if the service is faulty or misdescribed. If you're within 5 days of purchase and want a refund, contact Ketogo's support immediately with your order number and reason. Be prepared to provide visual proof (screenshot of the issue, email confirmation, billing statement) if you claim the service didn't match the description. Stopee recommends submitting refund requests in writing (email) so you have documented communication.

Handling refund requests

If Ketogo denies your refund claim and you believe you have valid grounds under Canadian consumer protection law (e.g., deceptive billing, currency confusion, service failure), escalate to your provincial consumer protection office:

• Ontario: ServiceOntario Consumer Protection line at 1-800-889-9768 or consumerprotection.ca
• British Columbia: Better Business Bureau or provincial Consumer Protection BC
• Quebec: Office of the Protecteur du consommateur
• Alberta: Fair Trading Act complaints through Alberta's fair trading office

Provide your cancellation confirmation, billing statements, screenshots of pricing pages and the correspondence from Ketogo. Many provincial offices can pressure companies to refund when a clear violation is documented.

Common mistakes that delay or prevent cancellation

Cancellation can feel like a maze, and one wrong turn means your subscription keeps charging. Here are the pitfalls Stopee has seen catch hundreds of subscribers.

Deleting the app instead of cancelling the subscription

The single biggest mistake is removing the Ketogo app from your phone and assuming the subscription is gone. Deleting an app does nothing to cancel its recurring charges. Your subscription lives with Apple, Google or Ketogo's servers, not on your device. You must explicitly cancel through the platform where you subscribed; simply deleting the app leaves your billing active and vulnerable to unwanted renewals.

Missing the 48-hour cancellation deadline

Ketogo requires cancellation at least 48 hours before your renewal date. If your renewal happens on the 15th of each month and you cancel on the 14th at 6 p.m., you've missed the window and will be charged again. Check your account or confirmation email for your exact renewal date, then count back 48 hours and set a phone reminder to cancel by that time.

Forgetting to cancel add-on services separately

Premium, Nutritionist Chat, Home Workouts and other add-ons are billed independently and do not automatically cancel when you cancel your main plan. You must find and cancel each one individually in your Profile. Stopee recommends making a checklist: write down every service listed under your account, then delete them one by one. Screenshot each deletion for proof.

Not preserving cancellation proof

Once you see the green confirmation banner, take a screenshot immediately. Ketogo's confirmation emails sometimes land in spam, and the banner disappears if you log out. Without proof, you cannot dispute a surprise charge that appears later. Store screenshots and emails in a dedicated folder on your computer or cloud storage.

If ketogo continues to charge you after cancellation

It's frustrating to cancel and then see a charge weeks later, but you have clear next steps under Canadian law.

Dispute the charge with your bank or credit card company

Contact your bank's fraud or dispute department immediately. Provide your cancellation confirmation, the unwanted charge screenshot and dates. Banks can initiate a chargeback (reversal of the charge) and investigate whether Ketogo processed the transaction without authorization. Keep all communications with your bank in writing.

File a complaint with your payment processor

If you paid with Apple, Google or a credit card, file a complaint directly with the payment processor:

• Apple Pay / App Store: Report through your Apple ID settings → Subscriptions → contact Apple Support
• Google Play: File a complaint through Google Play's support form
• Credit card: Call your card issuer's dispute line immediately

Escalate to your provincial consumer protection office

If the charge is not reversed and Ketogo ignores your cancellation proof, file a formal complaint with your provincial consumer protection regulator. Provide copies of your cancellation confirmation, all billing statements showing the unauthorized charge, and proof that you asked Ketogo to refund. Many offices can force refunds when a company continues billing after cancellation.

Ketogo's cancellation address and escalation path

If Ketogo does not respond to digital support requests or email cancellation, the company's terms reference a legal address for formal complaints and cancellations. Send cancellation via registered mail (signature required) to Ketogo's registered office for proof of delivery. Stopee advises including:

• Your full name and email address associated with the account
• Your account number or subscription ID
• The date you want the cancellation to take effect
• Copies of your billing statements showing the subscription charges
• A request for written confirmation of cancellation

Keep the registered mail receipt and tracking number. This creates a documented, legally enforceable record that Ketogo received your cancellation request. If they continue charging you after this letter arrives, you have undeniable proof for a bank dispute or provincial complaint.

Checklist: before you cancel ketogo

Use this checklist to ensure you don't miss a step.

Why subscribers cancel ketogo and what to try instead

Understanding why others leave Ketogo helps you decide if cancellation is right for you, or if a simple pause or plan change might work better.

Common cancellation reasons

Users report cancelling Ketogo because meal plans don't align with their tastes or dietary needs, in-app coaching feels generic, customer support is slow to respond, and billing in foreign currencies creates confusion and unexpected charges. Some subscribers find the service too expensive relative to free keto recipe websites and apps. Others discover they're unable to reach their goals with digital coaching alone and prefer working with a local nutritionist or trainer.

Alternatives worth exploring before you cancel

If you're cancelling because of cost, try pausing your subscription instead (if Ketogo allows it) and revisiting in a few months. If the meal plans feel repetitive, ask Ketogo's support if a plan refresh or customization is available. If customer service is the issue, reach out through multiple channels (email, in-app chat, social media) to see if you get a faster, better response. Stopee recommends contacting support one more time with a specific problem and a reasonable solution request-sometimes a company will offer a discount or feature unlock to retain a subscriber.

How stopee helps you cancel with confidence

Cancelling a subscription should never be a legal nightmare or a source of hidden charges. Stopee (stopee.com) has helped thousands of consumers cancel recurring subscriptions safely, preserve their refund rights and recover unauthorized charges. Our step-by-step guides cover every platform, every country and every pitfall. We track company cancellation policies, flag common dark patterns and connect you with the right consumer protection authority if a company refuses to honour your cancellation. Whether you're leaving Ketogo or any other service, Stopee ensures you have the proof, the knowledge and the leverage to cancel on your terms.

Your subscription should work for you, not trap you. Cancel Ketogo today with confidence, and explore Stopee for guidance on cancelling any other recurring charges in your life.