Manage Ketogo

How to cancel ketogo and stop unexpected charges

What ketogo is and why you might want to cancel

Ketogo is a subscription-based diet and nutrition platform that delivers personalized ketogenic meal plans, shopping lists, progress tracking, and access to certified nutritionists through a web and mobile app interface. The service markets itself as a medical-related nutrition provider registered in the European Union, but it operates internationally, including in the United States.

You access Ketogo through an account dashboard at my.ketogo.app after signing up and completing an onboarding quiz. The platform charges you on a recurring basis for meal plans and optional add-on services like personal nutritionist consultations. If you've decided Ketogo isn't right for you-whether due to unexpected charges, unclear billing, difficulty cancelling, or simply a change in your diet preferences-Stopee is here to walk you through every step of getting out and protecting your money.

The core features ketogo offers

Ketogo's main selling points include meal plans tailored to your body metrics and goals, automated shopping lists that integrate with grocery delivery services, daily progress dashboards, and direct access to nutritionist support. The platform emphasizes personalization and professional oversight, positioning itself as more clinical than consumer keto apps.

Why cancellations often go wrong

Based on hundreds of consumer reports across review platforms and cancellation forums, Ketogo has earned a reputation for making cancellation confusing and renewal charges persistent. Users consistently report that they followed cancellation steps inside the app, received no clear confirmation, and were charged again at renewal. Many discover that add-on services (like personal nutritionist plans) continue billing separately, even after the main subscription is cancelled. This pattern suggests either a deliberate dark pattern in the cancellation flow or a serious technical failure-either way, you need protection.

Ketogo pricing and subscription tiers

Ketogo does not display a fixed pricing page on its public website; instead, you encounter pricing during the account setup and checkout process, which is personalized based on promotional offers and your region. This opacity is intentional and makes it harder for you to spot the true cost before committing.

Why ketogo's pricing structure is a red flag

The lack of upfront, transparent pricing is a deliberate design choice that benefits Ketogo and harms you. When you sign up, you are often shown a promotional price (e.g., "$7 for 14 days") in large text, while the renewal price, the add-on charges, and the cancellation deadline are buried in gray text or require multiple clicks to reveal. This is called a dark pattern, and it is explicitly illegal under the Federal Trade Commission Act (FTC Act). Stopee has helped thousands of consumers navigate these traps, and the first step is recognizing that Ketogo's pricing presentation is designed to confuse you into staying subscribed.

Your consumer rights when cancelling ketogo

In the United States, you are protected by federal law when you cancel a subscription service, even if Ketogo's cancellation process tries to make it difficult.

The federal trade commission's negative option rule

The FTC's Negative Option Rule (16 CFR Part 435) requires that any company charging you on a recurring basis must:

• Obtain your clear, informed consent before charging you the first time
• Provide simple, straightforward cancellation mechanisms that are equally accessible as the purchase mechanism
• Give you advance notice of the renewal date and the amount to be charged (typically 3 to 5 days before)
• Honor your cancellation request immediately or within one business day
• Not make cancellation harder than signing up

If Ketogo charged you without clear upfront disclosure, made cancellation harder than signup, failed to process your cancellation promptly, or continued charging you after you cancelled, the company has violated federal law. This violation is your legal lever for demanding a refund.

Your state consumer protection laws

Most U.S. states also have their own consumer protection statutes that forbid unfair or deceptive practices in commerce. If you live in California, New York, Illinois, or most other states, you can file a complaint with your state's Attorney General's office if Ketogo refuses to refund you. Stopee recommends documenting every interaction you have with Ketogo, including screenshots of charges, cancellation confirmation screens, and email responses (or lack thereof).

How to cancel ketogo: step-by-step instructions

Follow these steps carefully to ensure your cancellation is processed and your account is fully closed.

Method 1: cancel through your account dashboard

This is the official and fastest method if the app interface works as intended. Many users report that this method fails silently, so follow the verification steps afterward.

1. Log into your account at my.ketogo.app using your email and password.
   • If you have forgotten your password, click "Forgot password?" and reset it via the email link Ketogo sends you.
2. Navigate to your Profile or Account Settings. Look for a gear icon, "My Account," or "Settings" in the top-right corner or main menu.
   • On mobile, this may be a hamburger menu (three horizontal lines) at the top or bottom of the screen.
3. Find the section labeled "Weight Loss Plan," "Subscriptions," or "Membership."
   • You may see multiple active plans or add-ons listed. Click on each one you want to cancel.
4. Click the "Edit," "Manage," or "More Options" button next to the plan.
   • Do not simply pause the plan unless you want to resume later; select "Cancel" or "Delete" to fully terminate the subscription.
5. Follow the prompt to confirm cancellation. The app may ask for a reason or offer a retention discount. Decline any offers and confirm the final cancellation.
   • Pro tip: Take a screenshot of the cancellation confirmation screen and note the date and time it appeared.
6. You should receive an automated email confirmation within a few minutes. If you do not receive an email within 30 minutes, your cancellation may not have gone through.
   • Warning: Many users report that they completed these steps and received no confirmation email, only to be charged again at renewal. Do not assume silence means success.

Method 2: cancel by email (recommended for proof)

If the in-app cancellation fails or if you want a paper trail, email Ketogo's support team directly. This method forces Ketogo to document your cancellation request and creates evidence for a dispute claim if you are charged again.

1. Compose an email to support@ketogo.app with the subject line: "Subscription Cancellation Request - [Your Name]"
2. In the email body, include:
   • Your full name and the email address associated with your Ketogo account
   • Your account number or the phone number you used to sign up (if you have it)
   • The exact date of your first charge and your most recent charge
   • A clear statement: "I hereby request the immediate cancellation of all subscription plans and add-ons associated with my account, effective immediately. Please confirm cancellation in writing within one business day."
   • Your request date
3. Send the email from the same email address you used to register. This links the request directly to your account.
   • Pro tip: Use your email provider's read receipt or delivery confirmation feature, or send it via a service like Gmail with "Require read receipt" enabled.
4. Keep a copy of the email and any response for your records. If Ketogo does not respond within two business days, escalate to the Federal Trade Commission or your state's Attorney General (see "Escalation and Refunds" below).
   • Do not delete the email thread, even after cancellation is confirmed.

Cancellation deadlines and timing

Ketogo requires you to cancel at least 48 hours before your renewal date. This is a tight window, and Ketogo deliberately makes this timeframe easy to miss.

• Check your billing statement or account dashboard immediately to find your exact renewal date.
• Set a phone reminder for two days before renewal (e.g., if you renew on the 15th, set the reminder for the 13th).
• Do not wait until the day before renewal to cancel; the window may have already closed.

What to do after you cancel ketogo

Cancellation does not end after you click the button; you need to verify that Ketogo has actually stopped charging you and that your add-ons are gone.

Verification steps

Within 3 to 5 days of your cancellation request, check your bank or credit card statement to confirm that no new charge appears. Your next expected renewal date should pass without a charge. Many users skip this step and are surprised by a charge weeks later.

• Log into your banking app or credit card portal and search for "Ketogo" or "Keto" in recent transactions.
• If you see a charge dated after your cancellation request, take a screenshot and document the date you cancelled.
• Check your email for a renewal notice from Ketogo. If you receive a renewal notice after you cancelled, this is evidence that Ketogo failed to process your cancellation or is deliberately ignoring your request.

Reverifying your account access

Log into my.ketogo.app one final time after your cancellation deadline passes. Your account may still exist, but your access to paid content should be revoked. If you can still access meal plans or nutritionist features after cancellation, take a screenshot-this is proof that Ketogo did not fully honour your request.

Requesting a refund from ketogo

If Ketogo charged you after you cancelled, or if you cancelled but the charge already went through on your next renewal date, you have the right to demand a refund.

Step 1: contact ketogo support within 30 days of the unwanted charge

Email support@ketogo.app with your refund demand:

• State the date of the charge you want refunded.
• Explain that you cancelled on [date] and that this charge violated your cancellation request.
• Cite the FTC Negative Option Rule: "Under 16 CFR Part 435, you are required to honour my cancellation request and process any refund within one business day. I am requesting a full refund of [amount] charged on [date]."
• Give Ketogo a deadline: "Please process this refund within 10 days. If you do not, I will file a complaint with the Federal Trade Commission and pursue a chargeback through my bank."

Keep a copy of this email. If Ketogo does not respond or refuses your refund, you have two escalation paths.

Step 2: file a chargeback with your bank or credit card company

If Ketogo ignores your refund request, call your bank or credit card company and ask to dispute the charge. Tell them you cancelled your subscription and Ketogo charged you anyway. This is called a chargeback or a billing dispute, and most banks will reverse the charge in your favour within 30 to 60 days.

• Provide your bank with your cancellation confirmation email (if you have one) and screenshots of your account showing the cancellation attempt.
• Banks treat FTC Negative Option violations seriously; you will likely win the dispute.

Step 3: file a complaint with the federal trade commission

If the chargeback fails or if you want to report Ketogo's illegal practices, file a complaint at reportfraud.ftc.gov. Describe the charges, the cancellation difficulty, and Ketogo's refusal to refund. The FTC investigates subscription abuse patterns, and if enough consumers complain, the agency may take enforcement action against the company.

For additional help, Stopee maintains updated guidance on filing FTC complaints and working with your bank, and our team has helped thousands of consumers recover refunds from subscription services that violate the Negative Option Rule.

Common mistakes consumers make when cancelling ketogo

Cancelling a subscription should be simple, but Ketogo's design makes it easy to slip up. Here are the traps that catch most people.

Mistake 1: pausing instead of cancelling

Ketogo's app may offer a "Pause subscription" button alongside "Cancel subscription." Pausing sounds like it stops charges, but it does not; your subscription is still active, and you will be charged again when the pause expires. Always select "Cancel" or "Delete," not "Pause."

Mistake 2: cancelling only the main plan, not add-ons

If you signed up for a nutritionist consultation or other add-on service, it may bill separately from your main subscription. You must cancel each add-on individually. Check your account for any active services and cancel every one. Many users cancel the primary plan and are shocked to see add-on charges continue.

Mistake 3: not waiting for confirmation

Ketogo's confirmation emails sometimes take hours to arrive or never arrive at all. Assume your cancellation did not go through until you have received a confirmation email and verified on your account that the subscription is marked as "Cancelled" or "Inactive." Silence is not confirmation.

Mistake 4: missing the 48-hour deadline

Ketogo's 48-hour cancellation window is strict. If you submit your cancellation request fewer than 48 hours before your renewal date, Ketogo may still charge you. Always check your renewal date first and cancel well in advance.

Mistake 5: deleting the app instead of cancelling the subscription

Removing the Ketogo app from your phone does nothing to cancel your subscription. Your account is still active, and charges will continue. You must formally cancel through the account dashboard or by email.

Ketogo cancellation checklist

Use this checklist to ensure you have completed every necessary step and that your cancellation is protected.

How stopee helps you cancel ketogo safely

Ketogo's cancellation process is deliberately opaque, and the company's history of post-cancellation charges is well documented. You should not navigate this alone. Stopee has helped thousands of consumers cancel Ketogo, recover refunds, and file complaints with the FTC.

Stopee's approach is simple: we give you a clear, step-by-step path to cancellation, we explain your legal rights under the FTC Act, and we show you how to escalate if Ketogo refuses to cooperate. Our team at Stopee stays updated on Ketogo's latest dark patterns and account for changes to the cancellation process. When you use Stopee, you have access to real consumer reports, email templates, and chargeback guidance-everything you need to cancel with confidence.

If you have already tried to cancel Ketogo and been charged anyway, Stopee can help you draft a refund demand, file a chargeback, or report the company to the Federal Trade Commission. Visit Stopee today to start your cancellation.

Ketogo's corporate address for formal notice

If you want to send a registered cancellation notice or a formal demand for refund by certified mail, use this address:

Keto SIA
Lastadijas iela 6
LV-1050 Riga, Latvia

Send your letter via certified mail with signature confirmation. This creates a legal record that Keto SIA received your cancellation request. Include copies (not originals) of your screenshots, confirmation emails, and bank statements showing the unwanted charges. Keep the certified mail receipt and signature confirmation in your records.

Ketogo's cancellation process is unfair, but you have the law on your side. The Federal Trade Commission and your state's consumer protection laws exist to protect you from exactly this kind of subscription trap. Stopee is here to help you exercise those rights and reclaim your money. Start your cancellation today, and if Ketogo refuses to cooperate, escalate with confidence.