Manage Logmein

How to cancel LogMeIn and avoid automatic renewals in canada

Understanding LogMeIn and why you might want to cancel

LogMeIn (branded as GoTo for some products) is remote-access and remote-support software used by individuals and businesses to connect to computers and mobile devices from anywhere. You may use LogMeIn Pro, LogMeIn Rescue, or LogMeIn Resolve for remote support, endpoint management, or device access across networks.

The challenge many Canadian users face is that LogMeIn subscriptions renew automatically, and if you no longer need remote access capabilities, those recurring charges add up quickly. Whether you've switched to a different service, changed your business needs, or simply want to reduce expenses, Stopee helps you understand the exact steps to cancel without penalties or confusion.

Your subscription may have been purchased directly from LogMeIn or GoTo, or through a third-party platform like the Apple App Store, Google Play, or PayPal. Cancellation methods and timing requirements differ significantly depending on where you bought the subscription, which is why a step-by-step approach matters.

Where you likely purchased LogMeIn

First, identify how you subscribed. You purchased LogMeIn directly from the vendor website if you have a GoTo or LogMeIn account and pay with a credit card on file. You purchased through the Apple App Store if you see LogMeIn listed in your iOS Settings under Subscriptions. You purchased through Google Play if the subscription appears in your Google Play Store account. You purchased through PayPal if PayPal handles the billing to LogMeIn or GoTo.

Each platform has its own cancellation portal and refund rules. Stopee's approach ensures you cancel through the correct channel to avoid confusion with customer support or billing disputes.

Why cancellation timing matters for LogMeIn

LogMeIn contracts often include a renewal window-commonly 30 days before your billing date. If you cancel after that window closes, the system may charge you for the next term before your cancellation takes effect. This is why you must cancel well before the renewal date, not after you receive the unexpected charge.

Your consumer protection rights under canadian law

As a consumer in Canada, you have rights under federal and provincial consumer protection legislation that can help if LogMeIn refuses to honour a cancellation or processes an unauthorized charge.

Federal protection under the consumer protection act

Canada's Competition Act prohibits false or misleading advertising about automatic renewal terms. If LogMeIn did not clearly disclose the renewal date, cancellation deadline, or method to cancel before you subscribed, you may have grounds to dispute the charge with your payment processor or financial institution.

The Canadian Radio-television and Telecommunications Commission (CRTC) enforces rules on unsolicited telemarketing and pre-authorized payments. If LogMeIn charged you without your express consent or failed to provide clear cancellation instructions, file a complaint with the CRTC.

Provincial protections and refund leverage

Many Canadian provinces (Ontario, British Columbia, Quebec) have consumer protection statutes that give you a cooling-off period for online purchases, typically 7-30 days. If you purchased within that window and LogMeIn's no-refund policy conflicts with your provincial law, you may request a refund or chargeback.

Most importantly, your credit card issuer or bank can reverse charges if you dispute them as unauthorized. Stopee recommends keeping all cancellation confirmations and correspondence so you can back up a dispute claim with proof you cancelled in writing.

Cancellation methods by platform

Your cancellation process depends entirely on how you pay for LogMeIn-the platform determines both the steps and your timeline to avoid renewal charges.

Cancelling through the LogMeIn or GoTo website

Direct-purchase subscriptions must often be cancelled by contacting support, as LogMeIn does not always offer a self-service cancellation option in the account portal.

1. Log in to your LogMeIn or GoTo account at logmein.com or the GoTo website.
   • Navigate to your Account Settings or Billing section.
   • Look for a "Manage Subscriptions" or "Cancel Subscription" link; if you do not find one, proceed to the next step.
2. Contact LogMeIn support via email or live chat.
   • State clearly: "I request to cancel my LogMeIn subscription effective immediately" and include your account email, subscription ID, and current billing date.
   • Request written confirmation of your cancellation and the date it takes effect.
3. For fixed-term contracts, cancel at least 30 days before your renewal date.
   • Check your billing date on your account dashboard or most recent invoice.
   • If you are within 30 days of renewal, ask if you can cancel and still have service through the paid period, or if you must pay for the new term.
4. Save your confirmation email with the date and time received.
   • Screenshot your account showing the cancellation status.
   • Keep these records for at least 6 months in case a charge appears.

Warning: LogMeIn support may take 2-5 business days to process a cancellation request. If you notice a charge after you cancel, contact your payment processor immediately rather than waiting for support confirmation.

Cancelling through apple app store (iOS)

If you subscribed to a LogMeIn app via the App Store, you must cancel through Apple's subscription portal, not LogMeIn.

1. Open Settings on your iPhone or iPad.
   • Tap your name at the top of the Settings menu.
2. Select Subscriptions.
   • You will see a list of all active subscriptions tied to your Apple ID.
3. Locate the LogMeIn subscription and tap it.
   • If you have multiple LogMeIn products (Pro, Rescue, Resolve), each may appear separately.
4. Tap Cancel Subscription.
   • Apple will ask you to confirm and may offer a discount to retain you-you can decline.
5. Confirm the cancellation date.
   • Apple will show when your access ends (typically at the end of the current billing period).
   • Screenshot this confirmation.

Pro tip: You can also cancel directly through the App Store app: open it, tap your profile icon, select Subscriptions, find LogMeIn, and choose Cancel. Both routes lead to the same result.

Cancelling through google play store (Android)

Android users who subscribed via Google Play must cancel through the Google Play app or website, not through LogMeIn.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
2. Select Payments and subscriptions.
   • This will open your subscription management page.
3. Tap Subscriptions.
   • You will see all active subscriptions linked to your Google account.
4. Find the LogMeIn subscription and tap it.
   • Check the subscription name (e.g., "LogMeIn Pro Monthly" or "LogMeIn Rescue Annual").
5. Tap Cancel subscription.
   • Google Play will confirm the cancellation date and final billing date.
6. Take a screenshot of the confirmation.
   • Note the exact date your subscription ends in case you need to dispute a charge later.

Warning: Google Play cancellations typically take effect at the end of your current billing cycle. If you cancel mid-month, you retain access until your renewal date passes. Do not assume cancellation is instant.

Cancelling through PayPal

If LogMeIn or GoTo bills you through PayPal, you can cancel the recurring payment directly in your PayPal account.

1. Log in to your PayPal account at paypal.com.
   • Use the same email address and password you use for PayPal regularly.
2. Go to Settings or Account Settings (usually in the top menu or profile dropdown).
   • Look for "Payments" or "Subscriptions" in the menu.
3. Select Manage automatic payments or Active subscriptions.
   • PayPal displays all active subscriptions tied to your account.
4. Find the LogMeIn or GoTo payment and select it.
   • The entry may show as "GoTo LLC" or "LogMeIn, Inc." depending on your subscription type.
5. Choose Cancel or Stop recurring payment.
   • PayPal will ask for confirmation and may give you a final summary.
6. Confirm and save your receipt.
   • PayPal sends a confirmation email; keep this for your records.

Next, verify that LogMeIn receives the cancellation by checking your PayPal transaction history. You can also contact LogMeIn support separately to confirm the cancellation was processed, ensuring no confusion between PayPal and LogMeIn's systems.

Cancelling by registered mail (optional written notice)

For maximum proof of cancellation and to comply with any contractual notice requirement, send a registered mail letter with return receipt to LogMeIn's official cancellation address.

1. Draft a clear cancellation letter.
   • Include your full name, account email address, subscription ID (found on your invoice), current billing date, and a statement: "I hereby request cancellation of my LogMeIn subscription effective immediately and request no further charges."
2. Address the envelope to LogMeIn's cancellation department.
   • LogMeIn, Inc., Attention: Cancellations. (Consult LogMeIn support for the current mailing address, as it may vary by region.)
3. Send the letter via Canada Post Registered Mail (raccomandata A/R equivalent).
   • Request a return receipt (signed confirmation of delivery).
   • This costs approximately $10-15 but provides legal proof of submission.
4. Keep the receipt and return slip.
   • File these with your cancellation request and any email confirmations.
   • LogMeIn must acknowledge receipt within 5-10 business days.

Stopee recommends using registered mail if you've had difficulty reaching LogMeIn support by email or if you are cancelling a high-value or long-term contract. The postal receipt is admissible evidence if you later dispute a charge with your bank.

What happens immediately after cancellation

Cancellation does not mean instant loss of access, and understanding what you retain is important for planning your transition to another service.

Your service access after cancellation

Cancelling LogMeIn (or turning off auto-renewal) stops future automatic charges but does not immediately terminate your access. You retain full service through the end of your current paid billing period. If your subscription renews on the 15th of next month, cancelling today means you have access until the 14th at 11:59 p.m.

For fixed-term annual or multi-year contracts, cancelling before the renewal date means your subscription ends on the contract expiration date, not on the date you cancel. Early cancellation does not accelerate termination; you cannot force an early end to a paid term.

Data retention and account closure

LogMeIn retains your account, subscription history, and login records for billing support and legal purposes. If you want your personal data removed or specific records deleted, include that request in your cancellation correspondence and ask for written confirmation that the request was processed.

Your account remains accessible for a limited time after cancellation (typically 30-90 days) in case you need to export logs, retrieve session history, or restore the subscription. After that window, LogMeIn may archive or delete your account data per their privacy policy.

Refund eligibility and how to request one

LogMeIn's standard policy is no refund for early, mid-term, or post-cancellation requests, but Canadian consumer law can override this in certain circumstances.

LogMeIn's no-refund policy explained

LogMeIn publishes a no-refund policy for unused portions of your subscription. If you cancel on day 10 of a 30-day month, you do not receive a refund for the remaining 20 days. This applies whether you cancel through the website, app store, or PayPal.

The only exception is if you purchased through an app store (Apple or Google) and request a refund within Apple or Google's refund window (typically 15-48 hours after purchase). App stores handle refunds separately from LogMeIn's billing policy.

When you may have a refund case

You may dispute LogMeIn's no-refund policy if any of the following apply:

• You did not receive clear disclosure of the cancellation deadline, renewal date, or no-refund terms before you subscribed.
• LogMeIn charged you without your express written consent to auto-renewal.
• You purchased within your province's cooling-off period (7-30 days, depending on the province) and LogMeIn's no-refund policy conflicts with provincial consumer protection law.
• You cancelled within the refund window offered by the app store (Apple or Google) where you subscribed.
• A charge appeared after you successfully cancelled and requested immediate reversal.

How to request a refund from LogMeIn

If you believe you have grounds for a refund, contact LogMeIn support in writing (email or registered mail) and include:

• Your account email address and subscription ID.
• The date you purchased and the date you cancelled.
• A clear statement of why you believe the no-refund policy should not apply (e.g., "Cancellation deadline was not disclosed" or "I purchased within the cooling-off period").
• Copies of your order confirmation, cancellation confirmation, and any promotional emails from LogMeIn.

LogMeIn support will review your case and respond within 5-10 business days. If they deny your refund request, escalate to your credit card issuer or bank and file a chargeback dispute.

Disputing charges through your bank or credit card

If LogMeIn refuses a refund and you believe the charge was unauthorized or the company violated consumer protection law, contact your financial institution and dispute the charge. Provide your cancellation confirmation, registered mail receipt (if applicable), and any communications with LogMeIn support.

Your bank can reverse charges up to 6 months in arrears and may even recover multiple months of unauthorized renewals. Stopee's experience shows that banks often side with consumers when clear cancellation evidence is provided.

Common cancellation mistakes and how to avoid them

Many Canadian users struggle with LogMeIn cancellations because they miss critical steps or misunderstand which platform handles their subscription.

Mistake 1: cancelling in the wrong place

The most frequent error is cancelling through LogMeIn support while your subscription is actually tied to an app store. When you do this, LogMeIn receives a cancellation request, but the app store continues billing you because the subscription exists there, not on LogMeIn's servers.

Always verify where you subscribed first. Check your payment method and transaction history. If you see charges from Apple, Google, or PayPal rather than directly from LogMeIn, cancel through that platform.

Mistake 2: cancelling too late

Many users cancel after they notice a renewal charge, assuming the cancellation will prevent the next charge. LogMeIn's 30-day renewal window means you must cancel before the window closes, not after the renewal occurs.

Mark your calendar 40 days after your subscription starts. Check your billing date on your invoice. Set a reminder to cancel 35 days in, giving yourself a 5-day buffer before the 30-day window ends.

Mistake 3: not requesting written confirmation

Email support responses are easy to miss, and LogMeIn's system may process cancellations without sending a clear confirmation. Always reply to any cancellation confirmation email and ask for a cancellation number or dated acknowledgment.

If you cancel by phone or live chat, request that the agent email you a summary. If you cancel by registered mail, the postal receipt is your confirmation. Do not assume silence means success.

Mistake 4: forgetting to cancel auto-renewal on app stores

Users often cancel their LogMeIn account but forget to cancel the underlying subscription in iOS Settings or Google Play. The account closes, but the app store continues billing to a non-existent subscription.

Always cancel both: first through LogMeIn or the app store, then check the other platform to ensure both are cancelled.

Checklist before you hit cancel

Use this step-by-step checklist to ensure your LogMeIn cancellation is complete and protected.

Reviews and real cancellation experiences

Canadian users report mixed experiences with LogMeIn cancellations. Many praise the software's reliability for remote support but express frustration with the cancellation process and delayed confirmation from support.

Common feedback includes: "It took three emails to get a response," "The app store cancellation worked instantly, but LogMeIn didn't acknowledge it for a week," and "I had to call my bank to dispute a charge after I thought I cancelled." These experiences highlight why clarity, documentation, and backup cancellation methods matter.

Stopee's research shows that users who cancel through the app store report faster and clearer confirmations than those who contact LogMeIn support directly. If you have a choice between platforms, app store cancellation is often the smoothest route.

Key takeaways and next steps

Cancelling LogMeIn requires knowing where you subscribed, meeting the renewal deadline (typically 30 days before), and cancelling through the correct platform. Document every step, request written confirmation, and monitor your account for 30 days after cancellation to catch any surprise charges.

LogMeIn's no-refund policy is strict, but Canadian consumer protection law can override it if the company failed to disclose cancellation terms clearly or charged you without consent. Your credit card issuer and your provincial consumer protection authority are powerful levers if LogMeIn refuses to help.

Whether you're switching to a competitor, cutting costs, or no longer need remote-access software, Stopee has helped thousands of consumers cancel LogMeIn successfully by breaking the process into simple, verified steps. Use this guide as your roadmap, follow the checklist, and keep your confirmations safe.

Cancellation mailing address and contact details

If you choose to send a registered mail cancellation notice, address it as follows. Note that LogMeIn's mailing address may change; verify the current address with their support team before sending.

Registered mail address (written cancellation notice):

LogMeIn, Inc.
Attention: Cancellations
(Current address to be confirmed with support)

Email or support contact: Visit support.logmein.com or use the live chat option in your LogMeIn account to request cancellation.

For refund disputes or unauthorized charges: Contact your credit card issuer, bank, or PayPal directly. Provide your cancellation confirmation, subscription ID, and any correspondence with LogMeIn.

For consumer protection complaints in Canada: File a complaint with the CRTC (Canadian Radio-television and Telecommunications Commission) if LogMeIn charged you without clear disclosure or consent, or contact your provincial consumer protection office.

Stopee is here to guide you through every cancellation challenge. Our goal is to empower you with clear, actionable steps so you can cancel LogMeIn with confidence and protect your account from unwanted charges.