Manage Loopnet
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Loopnet: The Right Way
How to cancel LoopNet in canada and protect your commercial real estate investment
Understanding LoopNet and why you might want to cancel
LoopNet is a digital commercial real estate marketplace where Canadian brokers, landlords and tenants list, search and market properties across the country and internationally. Operated by CoStar, it serves the professional real estate community with tiered visibility packages designed to attract serious buyers and tenants. If you've been using LoopNet but find the platform no longer fits your business needs or budget, you have the right to cancel your account-but the process requires careful attention to deadlines and communication methods.
Cancellation on LoopNet isn't always straightforward because the platform enforces strict non-refund policies and doesn't permit mid-term exits without penalty. This is where Stopee helps: we guide you through every step so you understand your obligations, protect yourself from hidden fees and know exactly what to expect after you cancel. Whether you're downsizing your listings or moving to a competitor platform, the right approach saves you money and stress.
Why you might cancel LoopNet
You may choose to cancel LoopNet for several legitimate reasons. Perhaps your listing has sold or leased and you no longer need premium visibility. Maybe the monthly costs-ranging from approximately $70 to $2,499 per listing depending on your tier-have become unaffordable or unjustifiable given your current property portfolio. You might also be switching to a different commercial real estate platform that offers better value or features for your specific market. Whatever your reason, understanding the cancellation process protects your financial interests and ensures you don't incur unexpected charges.
The cost of staying versus cancelling
LoopNet's pricing model charges per listing per month, which means costs escalate quickly if you maintain multiple properties on the platform. A single Platinum listing at $1,249 to $1,299 monthly adds up to roughly $15,000 annually. If you have three or four active listings, your yearly commitment could exceed $50,000. Cancelling unused or underperforming listings frees up capital for other marketing channels or business priorities. Stopee recognizes that this financial reality motivates many real estate professionals to cancel, and we ensure you navigate the process correctly so you don't pay for services you're no longer using.
LoopNet pricing and plan structure in canada
Before you decide to cancel, review what you're currently paying and what each tier offers.
| Plan | Monthly cost (CAD) | Billing period | Best for |
|---|---|---|---|
| Basic | $70-95 | Month-to-month | Test listings or passive exposure |
| Silver | $89 | Month-to-month | Entry-level upgraded visibility |
| Gold | $649-799 | Month-to-month | Mid-tier enhanced market reach |
| Platinum | $1,249-1,299 | Month-to-month | High-tier premium exposure |
| Diamond | $1,799-2,499 | Month-to-month | Top-tier maximum visibility and feature access |
LoopNet does not publish Canada-specific pricing publicly on their website. The figures above are approximate conversions and estimates reported by users across Canada. Contact LoopNet's Canadian sales team directly to confirm your exact monthly rate, especially if you signed a contract at a negotiated price. Stopee recommends gathering your billing invoices and account details before you initiate cancellation so you have clear evidence of what you've paid and what charges remain outstanding.
Your consumer rights in canada before you cancel
Canadian consumer protection law gives you important safeguards, though LoopNet's terms attempt to limit them.
What canadian law says about refunds and cooling-off periods
Under the Consumer Protection Act in most Canadian provinces, consumers have a statutory 14-day cooling-off period for distance contracts entered online. However, LoopNet's Canadian Terms of Use state that all fees are non-refundable regardless of termination or cancellation. This blanket non-refund clause may conflict with your provincial consumer protection rights if you signed up within the last 14 days. If LoopNet refuses to honour a statutory cooling-off right in your province, you can escalate your complaint to your provincial consumer protection authority or the Competition Bureau of Canada.
Additionally, if LoopNet discontinues a specific product or feature you're paying for, their Terms stipulate they will refund prepaid advertising fees attributable to that discontinued portion. This exception is your leverage if the platform removes functionality you relied on. Stopee advises documenting any service reduction or feature removal in writing and citing this clause in your cancellation request.
Mid-term cancellation and liability
LoopNet's Canadian Terms explicitly disallow mid-term cancellations in most cases. This means if you committed to a contract term-even on a month-to-month basis that renews automatically-you remain liable for fees through the end of that billing cycle. You cannot cancel immediately and avoid charges. Your goal is to cancel the renewal, not the current term, unless your contract permits early exit or you invoke a consumer protection remedy.
How to cancel LoopNet: step-by-step instructions
Follow these steps carefully to ensure your cancellation request is documented, received and acted upon by CoStar's team.
- Gather your account information before you draft any cancellation notice.
- Your account name and account number
- All listing IDs currently active on your account
- Recent billing invoices showing your pricing tier and renewal date
- The exact date your current term renews (this is critical-you must serve notice before renewal to avoid automatic charges)
- Prepare a clear, written cancellation notice addressed to CoStar. Your notice should state:
- "I do not wish to renew my LoopNet account"
- Your desired cancellation or non-renewal effective date
- Your account number and all associated listing IDs
- A request for written confirmation of receipt and the non-renewal from CoStar
- Your contact email and phone number
- Email your cancellation notice to cancel@costar.com and keep a copy of your sent message.
- Request written confirmation of receipt
- Request written confirmation that CoStar has processed the non-renewal
- Save any replies from CoStar; these become your proof of timely cancellation
- Send a duplicate cancellation notice by registered or certified mail (with return receipt requested) for added legal protection.
- Mail address: CoStar Realty Information, Inc., 1201 Wilson Boulevard, Arlington, VA 22209, United States
- Under LoopNet's Canadian Terms, notices sent by mail are deemed received three days after mailing
- This creates an undeniable paper trail if CoStar later claims they never received your email
- Keep the postal tracking number and signed return receipt as proof
- Submit your cancellation notice well before your renewal date.
- Warning: LoopNet will automatically renew and charge your account unless you cancel the renewal in advance
- Calculate your renewal date from your most recent invoice and subtract at least 7-10 business days to ensure your notice arrives and is processed
- The three-day mail deeming rule means a notice mailed on day 1 is deemed received on day 4-but give yourself buffer time
- Monitor your account and billing for 30 days after your cancellation effective date.
- Log into LoopNet and verify your listing status or access is removed as agreed
- Check your credit card or banking records to ensure no further charges post after the cancellation date
- If you see a surprise renewal charge, contact CoStar's billing department immediately and reference your cancellation notice
Pro tip: Send your cancellation notice on a Monday or Tuesday so your postal tracking can be confirmed before the weekend. Friday submissions sometimes get delayed in transit, eating into your advance notice buffer. Stopee recommends using a courier service like Canada Post's Signature Delivery or UPS for international notices to Arlington, VA-the tracking is faster and the return receipt proof is stronger.
What happens to your access and listings after you cancel
Cancellation stops future renewals but does not immediately remove you from the platform.
Access during your paid term
Once you've submitted a non-renewal notice, LoopNet will keep your account and listings active until the end of your current billing cycle. Your listings remain visible to buyers and tenants, and your dashboard access stays intact. You remain responsible for all fees through the end of that paid period, even if you've requested cancellation. This is the trade-off: you don't get early exit, but you do retain full service until the term expires.
What happens on the renewal date
On your renewal date, if your non-renewal notice has been processed correctly, CoStar will not charge your payment method and will not auto-renew your account. Your listings will become inactive or removed from search results. Your account dashboard may remain accessible for a grace period (usually 30 days), but you will not be charged and cannot add new listings. After the grace period ends, your access is suspended.
Deactivating listings early
If you want to hide specific listings before your term ends-for example, because a property has sold-contact LoopNet's support team directly. They may allow you to deactivate individual listings without affecting your billing or account status. This is a service request, not a cancellation, so it doesn't trigger non-refund penalties. Stopee finds that brokers often use this option to manage their portfolio while keeping their account active for future properties.
Refund policy and what you can realistically recover
LoopNet's non-refund policy is strict, but exceptions exist under consumer law.
Standard non-refund position
LoopNet's Canadian Terms of Use clearly state that all fees paid are non-refundable regardless of termination or cancellation. This applies to monthly subscriptions, annual prepayments and promotional packages. Once you've paid, that money is LoopNet's to keep. You cannot request a refund simply because you're cancelling; the platform will refuse. Stopee urges you to accept this reality upfront so you're not blindsided by a denial when you ask.
Exception: product discontinuation
The only refund exception in LoopNet's Terms is if CoStar discontinues a product feature or tier you've paid for. In that scenario, LoopNet will refund prepaid advertising fees attributable to the discontinued portion. For example, if you prepaid three months of Platinum listing visibility and LoopNet retires the Platinum tier halfway through month two, you'd be entitled to a refund for the remainder of month two and all of month three. This is rare, but if it happens to you, cite the Terms clause and demand the refund in writing to cancel@costar.com.
Consumer protection refund rights
If you cancel within 14 days of signing up and you're in a province with a statutory cooling-off period, you may have grounds to request a full refund under the Consumer Protection Act. LoopNet's blanket non-refund clause cannot override statutory consumer rights. If CoStar refuses to honour your cooling-off right, file a formal complaint with your provincial consumer protection office. The Competition Bureau of Canada also accepts complaints about unfair contract terms, especially when they contradict provincial law.
If you purchased LoopNet services as a result of deceptive marketing or false promises about features, you may also have grounds for a refund under misleading advertising provisions. Document the promised features and how they differ from what you received. Stopee has helped consumers in similar situations escalate to provincial authorities with documented evidence.
Common mistakes people make when cancelling LoopNet
Cancelling a commercial real estate platform can feel intimidating, especially when money is on the line. We've seen users make costly errors that extend their liability or forfeit refunds they were entitled to claim.
Missing the renewal date
The most frequent mistake is submitting a cancellation notice after the renewal date has passed. Once LoopNet charges you for the next term, you're locked in for the entire cycle. You cannot retroactively cancel or demand a refund for a term already billed. Check your invoice's renewal date immediately-do not assume you know when you'll be charged next. If you're unsure, call LoopNet's support line and ask them to confirm your exact renewal date in writing. This one phone call prevents thousands of dollars in unwanted charges.
Relying on email alone without follow-up
Sending a cancellation email to cancel@costar.com and assuming it's received is risky. Email can be lost, misdirected or marked as spam. CoStar's massive customer base means some cancellation requests slip through. Always send the email and then follow up with registered mail one week later if you haven't received written confirmation. Stopee strongly advises treating email as the first step, not the final step. The registered mail receipt is your insurance policy.
Not documenting your account details
Submitting a cancellation notice without your account number, listing IDs and billing information makes it harder for CoStar to match your request to your account. Support staff may delay processing because they can't immediately identify who you are. Gather all account details before you write your cancellation letter. Include them in both your email and postal notice. This speeds up processing and eliminates the "we couldn't find your account" excuse.
Assuming access stops immediately
Some users cancel and then panic when they log in the next day and their listings are still visible. They assume something went wrong. In fact, LoopNet leaves listings active through the end of the paid term by design. Your listings remain searchable and attractive to prospects. This is normal and correct. Only if your listings are removed weeks before your renewal date should you contact support to investigate.
Not monitoring for surprise renewals
After you cancel, you must actively check your credit card or bank account for the next 60 days. Sometimes LoopNet's system fails to process a non-renewal, and your card gets charged anyway. If you spot a surprise charge, dispute it immediately with your bank and send a certified copy of your cancellation notice to cancel@costar.com. The faster you dispute, the faster your bank can reverse the charge. Stopee recommends setting a phone reminder for 3 days after your intended non-renewal date to verify no charge has posted.
Checklist before and after you cancel LoopNet
Use this checklist to ensure you've completed every step and protected yourself from billing surprises.
| Task | Before cancellation | Status |
|---|---|---|
| Verify renewal date on your most recent invoice | Required | ☐ |
| Gather account number, listing IDs and billing details | Required | ☐ |
| Draft written cancellation notice with all account info | Required | ☐ |
| Email cancellation notice to cancel@costar.com | Required | ☐ |
| Mail cancellation notice by registered/certified post to Arlington, VA | Required (for legal proof) | ☐ |
| Save postal tracking number and return receipt | Required | ☐ |
| Request written confirmation from CoStar | Required | ☐ |
| Log into LoopNet on renewal date to confirm access status | After cancellation | ☐ |
| Check bank/credit card for surprise charges 7 days post-renewal | After cancellation | ☐ |
| File complaint with provincial consumer authority if billed after non-renewal | If needed | ☐ |
Why you should use stopee to manage your cancellation
Cancelling LoopNet involves multiple communication channels, strict deadlines and legal nuances. Stopee streamlines this process so you don't have to juggle emails, postal tracking and billing disputes on your own. When you use Stopee, we handle drafting your cancellation notice, ensuring it includes all required account information and complies with LoopNet's stated procedures. We file copies with you, track your deadlines and monitor for billing errors post-cancellation. If CoStar refuses to honour your non-renewal or charges you inappropriately, Stopee escalates your complaint to provincial consumer authorities and the Competition Bureau with documented evidence.
Stopee has helped thousands of Canadian consumers cancel commercial real estate platforms, software subscriptions and membership services without losing money to surprise charges or contract traps. We know the dark patterns-the vague renewal clauses, the support teams that claim they never got your email, the surprise charges that hit three months after you thought you'd quit. Stopee protects you from every one of them.
Final step: contacting LoopNet and confirming your cancellation
You now have everything you need to cancel LoopNet confidently and legally.
Email cancellation (first step): Send your written notice to cancel@costar.com with your account number, listing IDs and desired cancellation date. Request written confirmation and keep the email thread.
Postal cancellation (legal backup): Send the same notice by registered or certified mail to CoStar Realty Information, Inc., 1201 Wilson Boulevard, Arlington, VA 22209, United States. Keep your postal tracking number and signed return receipt.
Timeline: Submit your notice at least 10 business days before your renewal date. Allow 3 business days for postal delivery (LoopNet's deeming rule) plus processing time.
Follow-up: On your renewal date, verify no charge has posted to your account. Check your LoopNet dashboard to confirm your listings are deactivated. If you see unexpected charges, dispute them with your bank immediately and send a copy of your cancellation notice to cancel@costar.com marked "Dispute of Erroneous Charge."
Stopping recurring billing is one of the most important consumer protection actions you can take, and Stopee is here to guide you through every step. Whether you're leaving LoopNet for a competitor platform or scaling back your real estate marketing entirely, we ensure you cancel on your terms-not theirs. Stopee has helped thousands of consumers cancel unwanted subscriptions across Canada and recover thousands of dollars in disputed charges. Take control of your commercial real estate budget today.