Manage Mentimeter

How to cancel mentimeter and stop charges in canada

What mentimeter is and why you might want to cancel

Mentimeter is a cloud-based interactive presentation platform that lets you create live polls, word clouds, quizzes and Q&A sessions to engage audiences in real time. Hosts use it in meetings, classrooms and events to gather participant responses and display results instantly. The platform offers free and paid subscription tiers, with premium features like custom branding, team collaboration and advanced export options on paid plans.

If you signed up for a paid Mentimeter subscription and no longer need it, or if you're concerned about recurring charges, you've come to the right place. At Stopee, we help Canadians understand their cancellation options and protect their consumer rights. Many users cancel after a one-time event, a change in business needs, or simply because they prefer a different tool. Whatever your reason, cancelling should be straightforward-and we'll walk you through every method.

Who uses mentimeter and common cancellation triggers

Mentimeter users range from corporate trainers and educators to event planners and product teams. You might have upgraded to the Basic or Pro plan for a specific project, conference or training series. Once that event ended, the subscription may no longer serve a purpose. Others cancel because they found a more affordable alternative, integrated a different engagement tool into their workflow, or decided the feature set didn't justify the monthly cost.

Stopee recognizes that cancellation decisions are personal and often come down to budget, feature fit or changing priorities. The good news: Mentimeter gives you multiple cancellation pathways depending on how you purchased-web, iOS or Android-and Canadian consumer law backs you up if the company doesn't honour your request.

Mentimeter pricing in canada

Understanding what you're paying helps you decide if cancellation is the right move.

Most Mentimeter users on paid plans commit to annual billing to save money, which means you'll face a larger upfront charge but lower per-month cost. If you're on a monthly subscription, your next billing date will be sooner. Either way, cancelling auto-renewal stops future charges after your current period ends.

Why you should cancel mentimeter

Cancellation makes sense in several scenarios, and Stopee has helped thousands of consumers recognize when they're no longer getting value from a subscription.

When cancellation is right for you

You're a good candidate for cancellation if any of the following applies: you completed the project or event you purchased Mentimeter for; you've switched to a competing tool like Slido, Typeform or Zoom's built-in polls; your budget tightened and you need to cut subscriptions; you rarely or never use the paid features; or you've downgraded to the free plan and realize it meets your needs. If Mentimeter is genuinely essential to your work and you use it regularly, keeping the subscription might justify the cost-but only you can make that call.

At Stopee, we encourage you to audit your subscriptions quarterly. Open your credit card or bank statement, identify recurring charges you recognize, and honestly assess whether each one delivers value. Mentimeter may be perfect for some teams and unnecessary for others. The key is making that decision consciously, not by default.

Common reasons canadian users cancel

One-time event hosts often cancel after their conference or training session concludes. Educators may downgrade during summer break or between semesters. Teams that experimented with Mentimeter decide the learning curve or feature set isn't worth the monthly fee. Small business owners on tight budgets cut non-essential tools when cash flow drops. Others simply found a free alternative that does the job. None of these reasons are unusual-cancelling a tool that no longer fits your workflow is a smart financial move.

How to cancel mentimeter on every platform

Your cancellation method depends on where you purchased: through Mentimeter's website, Apple App Store, or Google Play. Each pathway is straightforward, but the steps differ slightly. Stopee breaks down every option so you cancel via the method that matches your purchase.

Cancel mentimeter on the web (Mentimeter account)

If you subscribed directly through Mentimeter's website, this is your cancellation path.

1. Visit mentimeter.com and sign in with your email and password.
   • If you've forgotten your password, click "Forgot password" and reset it via email.
2. Once logged in, locate the account menu (usually a profile icon or "Account" link in the top right or sidebar).
   • Mobile users may see a hamburger menu (three horizontal lines)-tap it to reveal account options.
3. Navigate to Account Settings or Settings.
   • Look for a section labeled "Billing," "Subscription," "Payments" or "Plan."
4. Find the toggle or button that says "Auto-renewal," "Enable auto-renewal," "Manage subscription" or similar.
   • Click or tap to toggle auto-renewal off.
   • Some interfaces show a "Cancel subscription" or "Downgrade" button instead-click that.
5. You should see a confirmation message stating that auto-renewal has been turned off.
   • Write down or screenshot the confirmation, including the date you cancelled and when your paid access ends.
   • The date your current billing period ends is critical-you retain all paid features until that date, then drop to the free plan.
6. Check your email inbox for a cancellation confirmation message from Mentimeter.
   • If you don't receive one within a few minutes, contact support at hello@mentimeter.com to confirm your cancellation was processed.

Pro tip: Before you turn off auto-renewal, download or export any presentations, data, or reports you want to keep. Once your subscription ends and you're on the free plan, some export options may be restricted.

Cancel mentimeter on iOS (Apple app store)

If you subscribed through the Apple App Store on an iPhone or iPad, Apple handles your billing and you manage cancellation through Apple, not Mentimeter.

1. Open Settings on your iPhone or iPad.
   • Tap your name at the top of the Settings menu.
2. Select Subscriptions or Media & Purchases (the exact label varies by iOS version).
   • You may be asked to verify your identity with Face ID, Touch ID, or your Apple ID password.
3. Tap Subscriptions in the submenu.
   • This shows all active subscriptions tied to your Apple ID.
4. Find Mentimeter in the list and tap it.
   • You'll see the plan you're on, your next billing date, and cancellation options.
5. Tap Cancel Subscription or Edit Subscription (depending on your iOS version).
   • Follow Apple's on-screen prompts to confirm cancellation.
   • Do not tap "Renew" or "Resume"-tap only the cancellation button.
6. You'll see a confirmation that your subscription will not renew.
   • Take a screenshot for your records, noting the cancellation date and the date your access ends.

For Apple App Store purchases, Apple's subscription support page offers additional help if you encounter issues. Apple's terms and refund policies apply to all App Store purchases, and Apple customer service handles disputes.

Warning: If you have multiple Apple IDs, verify you're signed into the one linked to your Mentimeter subscription. If you cancel from the wrong Apple ID, your subscription will remain active.

Cancel mentimeter on android (Google play)

If you subscribed via Google Play on an Android device, Google manages your billing and you cancel through Google Play, not Mentimeter.

1. Open the Google Play Store app on your Android phone or tablet.
   • Look for the Play Store icon (a white triangle inside a colorful play button).
2. Tap your profile icon in the top right corner.
   • A menu will appear with account options.
3. Select Payments and subscriptions or Manage subscriptions.
   • You'll see all active subscriptions on your Google account.
4. Tap Mentimeter in the subscriptions list.
   • The subscription details screen shows your current plan, next billing date and renewal status.
5. Tap Cancel subscription or Unsubscribe.
   • Google may ask why you're cancelling (feedback is optional).
   • Confirm your cancellation in the final prompt.
6. You'll receive a confirmation message on-screen and via email.
   • Screenshot the confirmation and note the date your subscription will end.

Google Play refund policies and terms apply to all mobile app purchases through Google. If you believe you're entitled to a refund under Canadian consumer law, mention that in any support request you file with Google.

Cancel mentimeter by postal mail (registered mail)

If you prefer written documentation of your cancellation or want to formally assert your consumer rights, you can send a signed cancellation letter by registered mail with return receipt (known in Canada as "registered mail" or "recommended mail with delivery confirmation").

1. Write a cancellation letter on plain paper or company letterhead.
   • Include today's date at the top.
   • Address the letter to Mentimeter's billing department (see contact details below).
   • State your full name, the email address linked to your Mentimeter account, and your account ID (if you have it).
   • Write: "I hereby cancel my Mentimeter subscription effective immediately. Please cease all auto-renewal charges and confirm cancellation in writing."
   • Sign and date the letter.
2. Make a copy for your records before mailing.
   • Keep this copy in a safe place-it proves you sent cancellation notice.
3. Place the letter in an envelope and address it to:
   • Mentimeter AB
     Alströmergatan 22
     112 47 Stockholm
     Sweden
4. Go to your local Canada Post office and request "registered mail with return receipt" (or "Xpresspost with signature confirmation").
   • Tell the postal agent you want proof of delivery.
   • You'll pay a fee (typically C$15-C$25) for this service, but you'll receive a tracking number and a signed receipt confirming delivery.
5. Keep your Canada Post receipt and tracking number.
   • You can track delivery online at canadapost.ca.
   • Once the letter is delivered and signed for, you have proof Mentimeter received your cancellation notice.
6. Wait 5-10 business days after delivery, then check your account to confirm cancellation.
   • Email Mentimeter support at hello@mentimeter.com if charges continue after your notice period.

Pro tip: Postal cancellation is especially useful if you're asserting your rights under Canada's Consumer Protection Act or if online cancellation failed. Registered mail creates a paper trail that protects you if there's a dispute.

What happens after you cancel mentimeter

Cancelling auto-renewal doesn't instantly delete your account or lock you out-understanding the transition helps you plan your exit.

Your access during and after the billing period

When you cancel auto-renewal on a web subscription, Mentimeter stops all future charges but you keep full access to paid features until the end of your current billing period. For example, if you cancel today and your annual subscription doesn't renew until next month, you retain all Pro or Basic features for the next 30 days. After that period ends, your account automatically downgrades to the free plan.

For App Store and Google Play subscriptions, the same principle applies: you retain paid access until the current billing cycle ends, then drop to free features. Always check your account or device settings to verify your exact subscription end date. Stopee recommends setting a calendar reminder for one week before your access expires, so you're not surprised by the transition.

What you keep and what you lose on the free plan

The free Mentimeter plan lets you create presentations, run live polls and view basic analytics. However, you lose premium features: custom branding, team member invites, advanced export to Excel, API access and participant limits above 100 per presentation. Any presentations you created on a paid plan remain in your account and are fully accessible, but you'll be restricted in how you can export or share data.

Before your paid access ends, download or export any reports, data or presentations you need. Some export formats (like Excel) require a paid plan, so exporting now ensures you have the files in the format you want.

Refunds and your right to your money back

Refund eligibility depends on when you purchased, how you purchased and whether you've used the service.

Refunds for web-purchased subscriptions

Mentimeter's published refund policy states you may be entitled to a full refund within 14 days of your initial subscription purchase if you have not used the service in a live audience setting. To request a refund, contact Mentimeter support at hello@mentimeter.com with the following information:

• Your account email address
• The date you purchased the subscription
• Your subscription plan (Basic or Pro)
• A brief explanation of why you're requesting the refund

Mentimeter reviews refund requests and notifies you of approval or denial via email. Approved refunds are typically processed within a few business days and appear in your original payment method within 3-5 business days (depending on your bank). Stopee notes that the 14-day window is strict: if you purchased more than 14 days ago, Mentimeter is unlikely to approve a refund, even if you used the service minimally.

Warning: The 14-day refund window likely starts from the date of your first payment, not from today. If you're well outside that window, focus on cancelling auto-renewal rather than requesting a refund.

Refunds for app store and google play purchases

Purchases made through Apple App Store or Google Play are governed by Apple's and Google's refund policies, respectively, not Mentimeter's. Mentimeter's 14-day policy does not apply to app store purchases. Instead, you must request a refund directly from Apple or Google:

• Apple: Go to App Store settings, tap your profile, select "Purchase History," find Mentimeter, and tap the three dots to request a refund. You have up to 14 days from purchase, though Apple may approve refunds outside this window on a case-by-case basis.
• Google: Open Google Play, go to "Manage your Google Play account," select "Payments and subscriptions," find Mentimeter, and request a refund. Google's refund window is also approximately 14 days, but policies vary by region.

If Apple or Google denies your refund request, and you believe Canadian consumer protection law entitles you to your money back, you can file a complaint with the Federal Trade Commission (in the U.S. case) or contact your provincial consumer protection office in Canada. Mentimeter's postal address (listed at the end of this guide) can be used to send a formal dispute notice as well.

Your consumer rights in canada

Canadian consumer law provides significant protections when you cancel subscriptions or dispute charges.

Consumer protection act protections

Canada's Consumer Protection Act (which varies slightly by province) gives you the right to cancel most remote subscriptions within a cooling-off period, typically 14 days from purchase. Even if Mentimeter's terms say refunds are unavailable, your provincial law may override that and entitle you to your money back if you act within the window. Additionally, the Act requires clear disclosure of cancellation terms at purchase-if Mentimeter made cancellation difficult to understand or hard to execute, that's a violation.

If Mentimeter refuses to honour a legitimate cancellation or refund request, you can file a complaint with your provincial consumer protection office:

• Ontario: Service Ontario (service.ontario.ca)
• British Columbia: Consumer Protection BC (consumerprotectionbc.ca)
• Alberta: Fair Trading Act (service.alberta.ca)
• Quebec: Office of the Protecteur du consommateur (opc.gouv.qc.ca)
• Other provinces: Check your provincial government website for the relevant consumer protection agency.

Stopee empowers you to use these rights. If a company ignores your cancellation request or disputes a legitimate charge, don't hesitate to escalate to your provincial authority. They have the power to investigate and penalize non-compliant businesses.

Chargeback rights with your bank or credit card

If Mentimeter continues to charge you after you've cancelled, or if you believe a charge is unauthorized or fraudulent, you can dispute the charge with your bank or credit card company. This process is called a "chargeback." Contact your financial institution and provide documentation of your cancellation (screenshots, emails, postal receipts). Your bank will investigate and may reverse the charge within 30-60 days.

Pro tip: Keep all cancellation confirmations, screenshots and correspondence. Chargebacks are easier to win when you have clear proof you attempted to cancel.

Common mistakes that delay or complicate cancellation

Cancelling a subscription can feel stressful, especially if you're worried about being charged. Here are the missteps we see most often-avoid them.

Mistakes to avoid

Signing out without confirming. Many users cancel auto-renewal, see the toggle switch off, then sign out. Days later, they're charged again because the cancellation didn't save. After you toggle auto-renewal off, always wait 10-15 seconds, refresh the page, and verify the toggle is still off. Check your email for a confirmation message.

Confusing cancellation with deletion. Cancelling auto-renewal stops future charges but keeps your account active. Your presentations, data and history remain accessible. If you want to delete your account entirely (not just cancel the subscription), that's a separate action usually found under "Account settings" or "Privacy." Don't assume cancellation erases everything.

Cancelling via the app, not the platform that billed you. If you subscribed through the Apple App Store but try to cancel in the Mentimeter app itself, the cancellation won't go through. Always cancel through the platform that charged you: web subscriptions cancel on mentimeter.com, App Store subscriptions cancel in iPhone Settings, and Google Play subscriptions cancel in the Play Store app.

Missing the 14-day refund window. Mentimeter's 14-day refund window is measured from your first purchase date, not from today. If it's been more than 14 days, requesting a refund is unlikely to succeed-focus instead on cancelling auto-renewal to stop future charges. You can still escalate to your provincial consumer protection office if you believe you have rights under consumer law.

Not keeping confirmation records. Screenshots, emails and postal receipts are your proof. If Mentimeter charges you after you cancel, you'll need documentation to dispute the charge with your bank or escalate to consumer protection authorities. Save everything.

Checklist: what to do before and after cancellation

Use this checklist to ensure a smooth, protected cancellation process.

Reviews and user feedback on cancellation experience

Mentimeter users report mixed experiences with cancellation. Many praise the straightforward web-based process: signing in, navigating to billing settings, and toggling auto-renewal off takes fewer than five minutes. These users had no issues and received cancellation confirmations via email.

However, some users report difficulty with web cancellation if the settings interface changes or if their account was created through a partner or enterprise channel. App Store and Google Play cancellations are generally smooth because Apple and Google have standardized, well-documented processes-confusion here is rare.

The most common complaint: users toggle off auto-renewal, assume they're done, then receive an unexpected charge weeks later. This often happens because the page didn't save properly or the user didn't verify the toggle remained off after refresh. Stopee recommends refreshing your browser after every cancellation action and waiting for email confirmation.

Should you keep or cancel mentimeter? a quick comparison

Unsure whether to cancel? Here's a side-by-side view.

Mentimeter cancellation address for postal mail

If you're sending a registered mail cancellation notice or a formal dispute letter, address it as follows:

Mentimeter AB
Alströmergatan 22
112 47 Stockholm
Sweden

For email inquiries about cancellation or refunds, contact hello@mentimeter.com.

Final thoughts: you're in control

Cancelling a subscription should be friction-free, but many companies-intentionally or not-make it harder than it needs to be. Mentimeter, however, offers clear, accessible cancellation paths through the web, App Store and Google Play. You also have postal mail as a backup if anything goes wrong.

Most importantly, remember your rights. Canadian consumer law protects you. If Mentimeter refuses to honour a legitimate cancellation or refund request, you have escalation options: your provincial consumer protection office, your bank's chargeback process, and small claims court if the amount warrants it.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds and understand their rights. Whether you're cancelling Mentimeter today or planning to audit all your subscriptions next month, you're taking control of your money. That's what matters. Don't hesitate to reach out to Stopee if you hit any snags-we're here to empower you at every step.