Manage Mentimeter

How to cancel mentimeter and get your refund in new zealand

What is mentimeter and why you might cancel

Mentimeter is a cloud-based presentation tool that lets you create interactive polls, quizzes, word clouds and live Q&A sessions for audiences. Teachers, business teams and event hosts use it to collect real-time responses and make presentations more engaging. It works in any web browser and integrates with your existing presentation workflow, whether you're running in-person events, remote webinars or hybrid sessions.

You may decide to cancel because your event has ended, your team no longer needs the premium features, or you want to explore a different tool. Stopee understands that subscription decisions change, which is why we've built this guide to help you cancel Mentimeter quickly and without unnecessary friction. Whether you subscribed directly on the Mentimeter website or through your mobile app store, we'll walk you through every step.

Common reasons to cancel

Your project or event may have wrapped up, leaving you no need for ongoing premium access. Your team might prefer a simpler tool with fewer features. Budget constraints could mean cutting non-essential software. Or you may have discovered a competitor offering better value for New Zealand users. Whatever your reason, cancelling early gives you back control of your subscription spend.

When you should cancel versus when you should wait

Cancel immediately if you know you won't use Mentimeter again before your next renewal date. Waiting until the last moment risks forgetting and facing an unexpected charge. However, if you think you might use it within the next 30 days, consider postponing cancellation until you're certain. Stopee recommends cancelling as soon as you've confirmed you won't need the service, so you avoid paying for a month you won't use.

Mentimeter pricing and plans in new zealand

Mentimeter offers tiered subscription plans, though New Zealand-specific pricing in NZD may not always display clearly on their website depending on your account settings.

Current plans and what you get

Exact NZD pricing depends on currency conversion and your account location settings. Log into your Mentimeter account from New Zealand to see local pricing before you decide to upgrade or downgrade.

How to cancel mentimeter via your account settings

The fastest way to cancel Mentimeter is through your account dashboard on the main website. This method works for all subscriptions purchased directly from Mentimeter and gives you immediate control.

Step-by-step web cancellation

1. Go to mentimeter.com and sign in with your email and password.
   • If you've forgotten your password, click "Forgot password" and reset it via email.
   • Ensure you're logged into the correct account if you manage multiple Mentimeter profiles.
2. Click your profile icon or name in the top right corner and select "Account settings" or "Billing".
   • Some accounts show "Billing" directly in the main menu. Look for the settings or gear icon if you can't find it immediately.
3. Find the "Subscriptions" or "Billing" section and locate your active plan (Basic or Pro).
   • You'll see your current subscription status, renewal date and payment method.
4. Click "Cancel subscription" or "Turn off auto-renewal" next to your plan.
   • Warning: Some interfaces show "Pause" as a separate option. Pausing is temporary; cancelling removes auto-renewal permanently.
   • Pro tip: Take a screenshot of this screen before you cancel, as proof you cancelled on a specific date.
5. Confirm your cancellation by clicking the final "Confirm cancellation" button.
   • Mentimeter may ask why you're leaving. You can skip this question or provide feedback - both actions complete your cancellation.
6. Check your email for a cancellation confirmation from Mentimeter within a few minutes.
   • If you don't see it, check your spam folder. Keep this email as proof of cancellation.

Cancelling a subscription purchased via app store (iOS)

If you subscribed to Mentimeter through the Apple App Store on your iPhone or iPad, you manage cancellation through your Apple ID, not through Mentimeter's website.

1. Open the Settings app on your iPhone or iPad.
   • You'll find this on your home screen.
2. Tap your name at the top of the screen.
   • You may need to scroll to the top if you see a list of settings below.
3. Tap "Subscriptions".
   • This shows all your active app subscriptions across Apple services.
4. Find "Mentimeter" in the list and tap it.
   • If you don't see Mentimeter, scroll down to check if it's listed under "Expired" subscriptions.
5. Tap "Cancel Subscription".
   • Apple will ask you to confirm. Read any cancellation messages, then tap "Confirm".
6. You'll see confirmation that your subscription ends on your next renewal date.
   • Apple sends a confirmation email to your Apple ID email address.

Cancelling a subscription purchased via google play (Android)

Android users who subscribed through Google Play manage cancellation via the Google Play Store app or website.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap your profile icon in the top right corner.
2. Tap "Manage your Google Account".
   • This opens your full Google Account settings in a new window.
3. Go to the "Payments & subscriptions" tab.
   • You'll see a list of all your active Google Play subscriptions.
4. Find "Mentimeter" in your subscriptions list and tap it.
   • If you don't see it, check under "Cancelled subscriptions" to confirm it's no longer active.
5. Tap "Cancel subscription".
   • Google Play may show a survey asking why you're cancelling. You can skip this or provide feedback.
6. Confirm the cancellation.
   • You'll see a message confirming when your access ends. Google sends a confirmation email shortly after.

What happens to your account after you cancel

Cancelling Mentimeter doesn't immediately delete your account or lock you out. Understanding what changes after cancellation helps you plan your transition.

Your access during the current billing period

When you cancel, you retain full access to all premium features you paid for until your current billing period ends. If you paid for a full year and cancel in month three, you keep all pro features through month twelve. No access is lost immediately - you simply won't be charged again when your subscription would normally renew.

Your data and presentations after cancellation

Your account, presentations, quizzes, polls and collected audience responses remain available throughout your paid period and typically continue to exist for some time afterward, depending on Mentimeter's retention policy. However, once you downgrade to the free plan (after your paid period expires), some premium features may become unavailable. Pro tip: Export or download any important presentation data, response sheets or analytics before your paid access ends. You can usually export presentations as PDFs and download response data as CSV files from your account settings.

Re-upgrading later

You can reactivate a paid subscription at any time by logging back into your Mentimeter account and selecting a new plan. Mentimeter doesn't typically penalise you for cancelling and returning later, though any historical data may be retained according to their privacy policy.

Will you get a refund when you cancel mentimeter

Mentimeter offers a limited refund window under specific conditions. Understanding these rules helps you recover money if you've just subscribed.

The 14-day refund guarantee

Mentimeter provides a full refund if you cancel within 14 days of your initial purchase, provided you have not used the subscription in a live audience setting. "Live audience setting" means you have not run a live poll, quiz or Q&A with real attendees participating. If you simply created presentations without running them, you still qualify for the refund.

How to request a refund

1. Email hello@mentimeter.com with the subject line "Refund Request".
   • Include your full name, email address associated with your Mentimeter account and the date you purchased the subscription.
2. State clearly that you want a refund and briefly explain why (e.g., "I subscribed on 15 November 2024 and realised I don't need the premium features").
   • Keep your message concise. Mentimeter reviews these requests quickly.
3. Wait for a response from Mentimeter's support team, typically within 2-3 business days.
   • If they approve your refund, they'll confirm the amount and processing timeline in the email.
4. Approved refunds arrive in your bank account within 5-10 business days, depending on your bank's processing speed.
   • Check your bank account for a credit under the original merchant name (usually "Mentimeter AB" or similar).

Refunds outside the 14-day window

Mentimeter's standard terms state that refunds are not provided beyond the 14-day period unless required by consumer protection law. However, if you believe you have a legitimate dispute with your charge, you have rights under New Zealand's Consumer Guarantees Act 1993.

Your consumer rights under new zealand law

As a consumer in New Zealand, you're protected by the Consumer Guarantees Act 1993, which applies even if Mentimeter is based in Sweden. Stopee recommends understanding these rights before escalating a dispute with Mentimeter.

Key protections available to you

If Mentimeter's service fails to meet the standard of a reasonable consumer (i.e., the service doesn't work as described or promised), you can request a refund, replacement or repair within a reasonable timeframe - often up to three years, depending on the fault. If Mentimeter misrepresented the service (e.g., promised features that don't exist), you can seek redress. If you cancelled correctly but Mentimeter continued to charge you after cancellation, you can recover those unauthorised charges.

Steps to take if mentimeter refuses to refund

1. Contact Mentimeter's support team a second time, clearly stating your situation and reference Consumer Guarantees Act protections.
   • Email hello@mentimeter.com with "Consumer Guarantees Act Dispute" in the subject line.
2. Request a refund in writing and give them 14 days to respond.
   • Keep a copy of this email for your records.
3. If Mentimeter still refuses, contact the Commerce Commission's consumer dispute resolution service.
   • Visit www.consumerprotection.govt.nz for guidance on filing a formal complaint.
4. Consider disputing the charge with your bank or credit card provider if you paid by card.
   • Most banks allow you to dispute a charge within 120 days of the transaction. Provide your bank with proof that you cancelled and copies of your email correspondence with Mentimeter.

Common mistakes when cancelling mentimeter

It's easy to slip up when cancelling a subscription, and a single mistake can mean you're charged again when you didn't expect it. We see these errors all the time, and they're genuinely frustrating.

Mistake 1: confusing "pause" with "cancel"

Mentimeter's interface may offer both "Pause subscription" and "Cancel subscription" options. Pausing temporarily stops billing but automatically resumes after 30 days. Cancelling removes auto-renewal permanently. If you want to stop charges today and not restart later, always choose cancel.

Mistake 2: forgetting to unsubscribe from app store versions

If you subscribed via the App Store or Google Play, cancelling through Mentimeter's website alone won't stop app store charges. You must cancel through Apple or Google settings separately. Pro tip: Check all three locations - Mentimeter website, App Store and Google Play - to confirm every subscription linked to your email is cancelled.

Mistake 3: not saving proof of cancellation

Screenshot your cancellation confirmation screen and save the email Mentimeter sends. If a charge appears after cancellation, you'll need proof that you cancelled before the renewal date. Stopee recommends creating a cancellation folder on your phone or computer where you keep all subscription cancellation confirmations.

Mistake 4: cancelling too late in the billing cycle

If your renewal date is 20 November and you cancel on 19 November, you may still be charged on 20 November because your billing system has already processed the charge. Cancel as soon as you decide you won't renew - don't wait until the last few days.

Mistake 5: missing the 14-day refund window

You have exactly 14 days from purchase to request a refund (if you haven't used it in a live setting). After day 15, refunds become much harder to obtain. If you're considering a refund, act immediately and email Mentimeter within two weeks of your purchase date.

Checklist before and after you cancel mentimeter

Use this checklist to ensure your cancellation is complete and your data is safe.

Before you cancel

• Download or export all presentations you want to keep as PDFs or backup files.
• Export audience response data or analytics as CSV files if you need records of past events.
• Take note of any presentations you're still using and move them to a different tool if necessary.
• Check your calendar for any upcoming events or meetings where you were planning to use Mentimeter.
• Screenshot your billing page showing your subscription and renewal date (proof of your current status).

During cancellation

• Cancel through the Mentimeter website account settings (not just the app).
• If you subscribed via App Store or Google Play, cancel there too.
• Confirm the cancellation by clicking the final confirmation button - do not rely on partial cancellations.
• Screenshot the confirmation page immediately after cancelling.

After cancellation

• Check your email for a cancellation confirmation from Mentimeter within 24 hours.
• Log back into your Mentimeter account 24 hours later to verify the subscription shows as cancelled (not just paused).
• Mark your calendar for your final renewal date so you know when your paid access ends.
• Monitor your bank or credit card statement for the next 30 days to ensure no charges appear.
• If you see an unexpected charge, contact your bank immediately with your cancellation confirmation as proof.

Deciding whether to cancel or keep your mentimeter subscription

Before you cancel, consider whether Mentimeter truly isn't worth the cost or whether you're reacting to a temporary dip in use.

Reasons to keep your subscription

If you run presentations, seminars or training sessions more than once per month, Mentimeter's premium features (unlimited presentations, advanced analytics, no-setup polls) likely save you time. If your team uses Mentimeter across multiple projects, the cost spreads across more value. If you're evaluating cancellation simply because you haven't used it recently, remember that reactivating a subscription costs the same as maintaining one - so if you think you'll use it again within the next six months, keeping it active might be cheaper than resubscribing later.

Reasons to cancel

Cancel if you've genuinely finished all projects that required Mentimeter and don't have any scheduled presentations for the next 12 months. Cancel if a competitor tool offers similar features at lower cost or with better integration to your workflow. Cancel if budget constraints mean cutting every non-essential expense. Stopee empowers you to make this decision based on your actual needs, not on sunk cost or habit.

Contact information for mentimeter support

If you need to reach Mentimeter after cancelling or have questions during the process, here's how to contact them.

Email support

Email hello@mentimeter.com for general inquiries, refund requests or account issues. Mentimeter typically responds within 2-3 business days. Include your account email address and a clear description of your issue so they can help you faster.

Online help resources

Visit Mentimeter's Help Centre on their website (usually accessible via the support link in your account) for FAQs and troubleshooting guides. Many common cancellation questions are answered there before you need to email.

Mentimeter company address (Sweden)

Mentimeter is headquartered in Stockholm, Sweden. For formal legal correspondence (e.g., a Consumer Guarantees Act complaint), address mail to Mentimeter AB, but note that New Zealand consumer law gives you the right to resolve disputes through your local Consumer Commission without needing to correspond directly with Sweden.

Summary and next steps

Cancelling Mentimeter is straightforward when you follow these steps: sign into your account, navigate to Billing settings, click Cancel subscription, confirm your cancellation and wait for the confirmation email. If you subscribed via an app store, cancel there separately. You'll keep access until your billing period ends, and you can request a full refund within 14 days if you haven't used the service in a live setting.

Remember to export any important presentations or data before your paid access expires, monitor your bank statement for unexpected charges, and don't hesitate to escalate to the Commerce Commission or your bank if Mentimeter continues charging after you've cancelled.

Stopee has helped thousands of New Zealand consumers cancel subscriptions cleanly and recover refunds they're entitled to. Visit stopee.com for guides on cancelling hundreds of other services, managing your subscriptions and understanding your consumer rights. You deserve clarity, control and peace of mind - and that's what Stopee delivers.