Manage Openart

How to cancel openart and keep your creative freedom

What openart is and why you might want to cancel

Openart is an AI-powered platform that generates images and videos using credit-based subscription tiers. You can access it via their web platform (priced in USD) or through mobile apps where Canadian users see pricing in CAD. The service offers everything from a free trial with 40 credits to advanced plans with thousands of monthly credits for high-volume creators.

If you've signed up and realized the service doesn't fit your workflow, you're subscribed to a plan you no longer need, or you simply want to explore other AI generation tools, cancelling is straightforward. At Stopee, we help you navigate subscription cancellations with clarity and confidence, and Openart is no exception. This guide walks you through every cancellation method, refund policies, and what happens after you cancel.

Who typically cancels openart

You might cancel if you subscribed during a trial and didn't want the paid plan, if you've exhausted your monthly credits and the cost no longer justifies the output, or if you've switched to a competitor like Midjourney, DALL-E, or Stable Diffusion. Some creators cancel because unused credits don't roll over to the next month, making the subscription feel wasteful. Others simply prefer one-time purchases over recurring charges.

Why this matters now

Subscription creep adds up quickly, especially with creative tools. If you're paying in CAD on the mobile app or in USD on the web, you want to ensure your cancellation sticks and you're not charged again. Stopee empowers you to take control of your subscriptions and avoid unintended renewals.

Openart pricing and plans in canada

Openart offers tiered pricing across web and mobile platforms, with different currencies depending on where you subscribe.

Currency and billing considerations for canadian users

The Openart website displays and charges in USD for web subscriptions. If you subscribe through the iOS App Store, you'll see prices in CAD and be charged in CAD. Google Play subscriptions may also show CAD pricing. This matters for cancellation because your billing platform (Openart directly, Apple, or Google) controls when and how you're charged.

Exchange rates fluctuate daily. A $14 USD monthly subscription can range from roughly $18 to $20 CAD depending on the rate, plus any app store fees. When you cancel, ensure you know which platform you're subscribed through so you cancel in the right place.

Your consumer rights and what they protect

In Canada, you have legal protections under consumer protection legislation that apply to digital subscriptions and auto-renewal charges.

Consumer protection act protections

Under the Competition Act and provincial consumer protection laws (such as Ontario's Consumer Protection Act), you have the right to cancel a subscription without penalty before the first charge is made or within 14 days of the first charge, whichever is longer. Additionally, companies must provide clear terms about auto-renewal, including the frequency and cost of billing, before you subscribe.

If Openart charged you without clear consent or failed to provide cancellation instructions, you may have grounds for a refund or chargeback. Stopee recommends documenting all communications, charges, and cancellation attempts in case you need to escalate a dispute to your provincial consumer protection authority or your credit card issuer.

How to escalate if openart refuses to cancel

If you contact Openart support and they ignore your cancellation request, you can file a complaint with your provincial consumer protection agency. In Ontario, contact the Ministry of Government and Consumer Services. In British Columbia, reach out to the Office of the Superintendent of Financial Institutions (OSFI) or your provincial consumer protection branch. You can also dispute the charge through your bank or credit card company if the company continues billing after you've cancelled.

How to cancel openart step-by-step

Cancellation methods vary depending on how you subscribed. Stopee breaks down each path so you cancel through the correct platform and get written confirmation.

Cancel via the openart web platform

This is the fastest and most direct method if you subscribed on the Openart website.

1. Sign into your Openart account at openart.ai using your email and password.
   • If you've forgotten your password, use the "Forgot password?" link on the login page and reset it before proceeding.
2. Navigate to Account Settings by clicking your profile icon or avatar in the top right corner.
   • Look for a gear icon or "Settings" option in the dropdown menu.
3. Select Subscriptions or Billing from the Account Settings menu.
   • You'll see your current plan, billing date, and available options.
4. Click Change Plan or Manage Subscription.
   • You'll see all available plans, including the Free plan.
5. Select the Free plan to downgrade.
   • Warning: Switching to Free immediately stops auto-renewal and may cause unused credits to be forfeited right away. Your paid features and access to premium models will end when your current billing period closes.
6. Confirm the downgrade by clicking the final confirmation button.
   • Save or screenshot the confirmation page showing your plan change and effective date.
7. Send yourself a test email by forwarding this confirmation to your own inbox, or take a timestamped screenshot for your records.
   • Pro tip: Open your email account and send a brief message to yourself dated today stating "Cancelled Openart subscription on [date], downgraded to Free plan, no further charges expected." This creates your own written record.

Cancel via apple app store (iOS)

If you subscribed through the App Store on your iPhone or iPad, Apple controls your billing and cancellation.

1. Open the Settings app on your iPhone or iPad.
   • Look for a gear icon on your home screen.
2. Tap your name at the top of Settings.
   • This opens your Apple ID menu.
3. Select Subscriptions.
   • You'll see all active subscriptions tied to your Apple ID.
4. Find Openart in the list and tap it.
   • If you don't see it, scroll down; sometimes newer or less frequent subscriptions appear lower.
5. Tap Cancel Subscription or Manage Subscription.
   • You may see a "Manage" button first; tap that, then select "Cancel Subscription."
6. Confirm your cancellation.
   • Apple will ask if you want to cancel; select "Cancel Subscription" again to confirm.
   • Warning: You will lose access to paid features immediately or at the end of your current billing period, depending on Apple's policy for that app. Check the confirmation message.
7. Verify the cancellation by returning to Subscriptions and confirming Openart no longer appears or shows as "Expired."
   • Take a screenshot of this confirmation.

Cancel via google play (Android)

Android users who subscribed through Google Play follow a similar process.

1. Open the Google Play Store app on your Android phone.
   • Tap the profile icon in the top right corner.
2. Select Manage my subscriptions.
   • This shows all active Google Play subscriptions.
3. Find Openart and tap it.
   • The subscription details page will open.
4. Tap Cancel subscription.
   • Google will prompt you to confirm the cancellation and may offer a retention offer to keep you as a customer.
5. Follow the on-screen prompts to finalize the cancellation.
   • Google will show you a cancellation confirmation and end date.
6. Screenshot the confirmation showing your cancellation and any remaining access dates.
   • Pro tip: If Google offers a discount to stay, you can ignore it unless the reduced rate genuinely fits your budget. Most retention offers are one-time only.

Cancel by contacting openart support

If you prefer not to self-serve or encounter technical issues, you can request cancellation directly from support.

1. Visit the Openart website and locate the Help or Contact Support link.
   • This is typically found in the footer or under Account Settings.
2. Submit a support ticket or live chat request stating: "I request immediate cancellation of my subscription and downgrade to the Free plan. Please confirm the cancellation date and provide written confirmation via email."
   • Be specific about your request; vague messages may be mishandled.
3. Wait for Openart support to respond with written confirmation.
   • They should confirm the cancellation date, your new plan, and that no further charges will occur.
4. Forward the email confirmation to yourself or print it.
   • This is your proof of cancellation request and response, essential if a dispute arises later.
5. Check your account 3-5 days later to verify your plan shows as Free and no new charges appear.
   • Warning: Support confirmation does not always trigger an automatic system update. Log in and verify the change yourself.

Cancel via registered mail

For formal, legally documented cancellation, send a registered letter with return receipt to Openart's legal address.

1. Locate Openart's legal address on their website's Terms of Service or About page.
   • Look for a "Legal Address" or "Company Information" section.
2. Compose a brief cancellation letter including:
   • Your full name and registered email address.
   • Your Openart account ID (if known).
   • The date of your cancellation request.
   • A clear statement: "I hereby request cancellation of my Openart subscription effective immediately. I request written confirmation of this cancellation and the date it takes effect. Please do not renew or charge my account further."
3. Sign and date the letter.
   • Print it and sign in blue or black ink for authenticity.
4. Send the letter via Canada Post as Registered Mail with Return Receipt.
   • This ensures the company signs for delivery and you receive proof of delivery. Keep the receipt and tracking number.
   • Pro tip: Send this 5-10 days before your next billing date so the company receives it before they charge you again.
5. Retain your proof of postage and delivery indefinitely.
   • If Openart later claims they never received your cancellation, you have legal proof that they did.

What happens after you cancel

Understanding what occurs post-cancellation prevents confusion and unexpected charges.

Your access and credits after cancellation

When you downgrade to the Free plan, your paid features and premium model access stop immediately. Your remaining unused credits are typically forfeited right away and do not carry over to future months or to a free plan. Stopee advises you to use any remaining credits before initiating cancellation if you want to preserve their value.

If you subscribed monthly and cancel mid-cycle, most services allow you to access paid features until the end of your current billing period, then automatically revert you to Free. App Store and Google Play policies vary; Apple often grants access through the end of your paid period, while Google Play behaviour depends on the app's configuration.

Billing and auto-renewal confirmation

After you cancel, log back into your account 2-3 days later to confirm your plan now shows as Free and no renewal is scheduled. Check your email for any billing confirmation or renewal reminders; if you receive a charge notification after cancellation, contact support immediately with your cancellation confirmation as proof.

Monitor your bank or credit card statement for 1-2 billing cycles. If an unexpected charge appears, you have the right to dispute it and request a refund through your bank. Pro tip: Set a phone calendar reminder for your old billing date so you remember to check your statement that month.

Refund policy and your options

Openart's published refund policy is generally no refunds for paid subscriptions, but exceptions exist.

When openart may refund

Refunds for partial months are not automatically issued. However, if you believe you were charged in error, an unauthorized transaction occurred, or you meet specific circumstances outlined in their Refund Policy, you can request an exception. Some reports indicate that approved refund requests may be reduced by a transaction fee of approximately 15%, though this is not guaranteed.

How to request a refund

Contact Openart support immediately if you believe you've been incorrectly charged. Provide:

• The date of the charge.
• The amount charged in CAD or USD.
• Your account email and transaction ID (if available).
• A clear explanation of why the charge was erroneous (e.g., "I cancelled on [date] but was charged again on [date]").

Request written confirmation of their refund decision within 7 business days. Keep all correspondence for your records. If Openart denies your refund and you believe the charge was unauthorized or violates consumer protection law, escalate to your bank or provincial consumer protection agency.

Refunds for app store and google play

If you subscribed through Apple or Google, their platforms control refund eligibility. Apple allows refunds within 14 days of purchase for accidental charges. Google Play allows refunds up to 48 hours after purchase. Contact Apple Support or Google Play Support directly to request a refund; Openart cannot process these refunds because the transaction belongs to the app store, not to Openart.

Common cancellation mistakes and how to avoid them

It's frustrating when cancellation doesn't stick or you discover a charge you thought you'd stopped. Here are the traps that catch most people.

Mistake 1: deleting your payment method instead of cancelling

Removing your credit card from your Openart account does not cancel the subscription. Many users assume that no card on file means no charge, but some services can reattempt billing or lock your account. Always use the explicit Manage Subscription or Downgrade Plan option, never rely on removing a payment method alone.

Mistake 2: cancelling on the wrong platform

If you subscribed via the iOS App Store but try to cancel on the Openart website, nothing happens. The subscription exists in Apple's system, not in Openart's. Conversely, cancelling your Apple subscription does not affect a web subscription. Identify your subscription source before you cancel. Check your bank or credit card statement to see where the charge originates: if it says "Apple.com," cancel in the App Store. If it says "Openart," cancel on their website.

Mistake 3: not keeping confirmation

Cancellation confirmations are your proof. If Openart charges you after you cancel, you need documented evidence that you cancelled to dispute the charge. Screenshots, support emails, and registered mail receipts all count. Without proof, your bank may side with Openart.

Mistake 4: cancelling too close to your billing date

If your billing date is tomorrow and you cancel today, your account may still be charged because the system processes renewal before your cancellation request takes effect. Cancel at least 3-5 days before your renewal date to give the system time to process the change. Check your Account Settings to see your exact renewal date and plan backwards.

Mistake 5: assuming credits roll over

They don't. If you have 500 unused credits and you downgrade to Free, those credits vanish immediately. Use them before you cancel or accept their loss. Stopee cannot recover forfeited credits, and Openart will not issue refunds for unused credits as part of a standard cancellation.

Cancellation checklist

Use this checklist before and after you cancel to ensure nothing falls through the cracks.

Openart reviews and user experiences

User feedback about Openart cancellation experiences is largely positive on recent platforms, with most users reporting successful downgrades and no unexpected charges. However, a minority report delayed responses from support and difficulty reaching the right department to cancel App Store subscriptions.

Common praise centres on the straightforward web-based downgrade process. Common complaints involve unclarity about credit forfeiture (users discover their remaining balance vanishes only after clicking "downgrade") and delayed email confirmations from support. Stopee recommends following the step-by-step methods above and obtaining written confirmation before assuming your cancellation is complete.

Keep or cancel comparison table

Still unsure whether to cancel? This table outlines reasons to keep your subscription and reasons to cancel.

Openart company address and legal information

For formal cancellation requests or escalated disputes, use Openart's legal address. This information appears in their Terms of Service or on the "About Us" or "Contact" page of the website.

If Openart does not publicly list a legal address on their website, contact their support team and request it in writing: "Please provide your company's legal address for formal cancellation notices." Save their response. Send your registered letter to that address.

If you need to file a complaint with your provincial consumer protection authority, they can also assist in locating the company's registered address for enforcement purposes.

Final thoughts: take control of your subscriptions today

Cancelling Openart is fast and reversible; you can resubscribe anytime. Whether you're downsizing expenses, switching to a competitor, or simply trying the service, you now have five ways to cancel and know exactly what happens next.

The key is acting now. Check your billing date, follow the method that matches your subscription source, save your confirmation, and verify the cancellation 2-3 days later. Stopee has helped thousands of consumers cancel unwanted subscriptions and avoid surprise charges, and this guide puts you in the same position of confidence and control. Your money, your time, and your attention deserve to go toward tools you actively use-not recurring charges you forgot about. Cancel today, reclaim your agency, and redirect those funds toward what matters most to you.