Manage Openart

How to cancel openart and recover your unused credits in new zealand

What openart is and why you might want to cancel

Openart is an AI-powered creative platform that generates images and artwork on demand. You access it via web browser or mobile app, and the service offers both free and paid tiers with credit systems and subscription plans.

Most users subscribe to unlock premium image generation models, faster processing, and higher monthly credit allowances. You might decide to cancel because you've completed a project, found a cheaper alternative, or simply want to pause your spending on creative tools.

How openart charges you

Openart operates on flexible billing cycles. You can choose weekly, monthly, or annual subscriptions, or purchase a one-time lifetime unlock. This flexibility means cancellation timing matters-cancel mid-week in a weekly plan and you may forfeit remaining credits, while cancelling a yearly plan early could leave money on the table.

Understanding your billing date and plan type is the first step toward cancelling with confidence. If you're unsure which plan you're on, check your latest invoice or account settings before you proceed.

Why stopee can help

Cancelling digital subscriptions can feel confusing, especially when the company has no obvious New Zealand office and your billing comes from overseas. Stopee has guided thousands of Kiwis through exactly this situation-and we've developed a clear, step-by-step process to help you cancel Openart without losing money or getting caught in accidental renewal traps.

Your consumer rights under new zealand law

Before you cancel, you should know what protections the law gives you. New Zealand's Consumer Guarantees Act and Fair Trading Act exist specifically to protect you from misleading billing practices and poor service.

Consumer guarantees act and digital services

Under the Consumer Guarantees Act, any service you pay for must be of acceptable quality and fit for purpose. If Openart's AI image generation consistently fails, produces poor outputs, or the platform crashes regularly, you may have grounds to request a refund-even if Openart claims "no refunds."

Companies cannot use blanket "no refund" policies to override your statutory rights. This is a critical lever. If Openart refuses a legitimate refund request and you believe the service failed to meet acceptable quality standards, you can escalate to the Commerce Commission.

14-day cooling-off period for distance contracts

If you bought Openart through a distance contract (online, app, or by phone), you may have a 14-day right to cancel and get a full refund simply because you changed your mind-not because the service failed. Openart's terms may try to exclude digital content from this rule, but New Zealand law is strict: the company must clearly disclose this exclusion upfront.

If you cancelled within 14 days and Openart refuses a refund, gather your evidence (sign-up date, cancellation date, any screenshots) and contact the Commerce Commission. Stopee recommends documenting every interaction, because regulators take these cases seriously.

Fair trading act protections

The Fair Trading Act prohibits misleading conduct. If Openart's cancellation process is deliberately hidden, or if the company makes false claims about refund eligibility, you have recourse. A simple test: if a reasonable consumer would struggle to find the cancel button or understand when charges stop, that's potentially misleading.

How to cancel openart on web

Cancelling via the Openart website is usually the cleanest method because you deal directly with Openart, not Apple or Google's app store systems.

Step-by-step web cancellation

1. Open your web browser and go to the Openart website (openart.ai or your regional login URL).
2. Sign in with your email and password.
   • Pro tip: If you've forgotten your password, use the "Forgot password?" link before you start-you'll need full account access to proceed.
3. Navigate to your Account Settings or Profile menu (usually in the top-right corner or a hamburger menu).
   • Look for a "Settings," "Account," or "Profile" option.
4. Find the Subscriptions, Billing, or Plans section.
   • This may be labelled "My Subscriptions," "Active Plans," or "Billing & Payments."
5. Locate your active subscription and select "Cancel subscription" or "End plan."
   • Openart may ask you to confirm cancellation or select a reason (e.g., "Too expensive," "Not using it," "Found an alternative").
   • Answer honestly if you wish-your feedback helps, but it won't block the cancellation.
6. Confirm the cancellation by clicking "Cancel subscription" or a similar button.
   • Warning: After you confirm, you should receive a confirmation email within minutes. If you don't, go back to step 3 and verify that the subscription status now shows "Cancelled" or "Inactive."
7. Note the date when your access expires (usually shown as "Your subscription ends on [date]").
   • You can use Openart until 23:59 on that date; after that, free tier features only.

If you can't access settings or the cancel button is missing

Some users report that the cancel button doesn't appear in their Account Settings, or they can't navigate to the Subscriptions page. This is frustrating, but it's not a dead end.

Contact Openart support directly. Email their support team, explain that you want to cancel your subscription, and provide your registered email address and account details. Support will process the cancellation manually and send you written confirmation. Openart typically responds within 24-48 hours on weekdays. Keep copies of all emails-they're your proof if a dispute arises later.

How to cancel openart on mobile apps

If you subscribed through the Apple App Store or Google Play Store on your phone, you must cancel through that same app store, not through Openart itself. This is important: cancelling in the Openart app alone won't stop your charges.

Cancel on iPhone or iPad (Apple app store)

1. Open the App Store app on your iPhone or iPad.
   • Do not open the Openart app itself.
2. Tap your profile icon in the top-right corner.
3. Select "Subscriptions."
4. Find "Openart" in the list of active subscriptions and tap it.
5. Tap "Cancel Subscription" or "Edit Subscription."
   • If you see "Edit Subscription," you may need to tap it first, then look for a "Cancel" option.
6. Apple will ask you to confirm; tap "Confirm Cancellation."
   • Warning: Apple often offers a discount to keep you subscribed. Ignore this-confirm cancellation to proceed.
7. You'll receive a confirmation email from Apple within minutes.
   • Your subscription remains active until the end of your current billing period (shown in the App Store).

Cancel on android (Google play store)

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top-right corner and select "Payments & subscriptions."
3. Tap "Subscriptions."
4. Find and tap "Openart."
5. Tap "Cancel subscription."
   • Google may show you cancellation feedback options; complete them or skip them to finish.
6. Confirm cancellation by tapping "Yes, cancel."
   • You'll see a confirmation screen, and Google will send you a confirmation email.
7. Your subscription ends at the end of your current billing period.
   • Google Play will show the exact date in your Subscriptions list.

Important note about app store refunds

Apple and Google handle refunds independently of Openart. If you cancel and want a refund for a recent charge, you must request it from the app store, not from Openart support. Apple typically allows refund requests within 14-45 days of purchase (they evaluate case-by-case). Google Play offers up to 48 hours for automatic refunds on subscriptions. After that window, you'll need to contact support and explain why you believe a refund is warranted.

Openart plans and pricing in new zealand

Your plan type affects how much notice you need to give and whether you'll lose unused credits when you cancel. Here's what Openart currently charges in New Zealand dollars.

Subscription plans and costs

Prices shown are approximate and may vary slightly depending on your location in New Zealand, current promotions, or App Store pricing adjustments. Always verify the exact amount on your invoice or in your account before cancelling.

What happens after you cancel openart

Cancellation is not the same as immediate termination. Understanding the timeline protects you from accidental re-charges and confusion about access.

Your access after cancellation

When you cancel, your premium subscription normally remains active until the end of your current billing cycle. For example, if you cancel on the 15th of a 30-day cycle, you keep full access until day 30. After that date, your account drops to free-tier access only, and you lose premium features and any monthly credits.

Some users report that remaining credits disappear immediately upon cancellation; others retain them until the end of the billing period. This varies depending on whether you cancelled via web or app store. Check your account the day after cancellation to confirm what credits or access remain. Stopee recommends taking a screenshot of your balance before you cancel, so you have proof if a discrepancy occurs.

Stopping auto-renewal

Cancellation stops auto-renewal automatically. You will not be charged on your next billing date. This is the core goal of cancellation-breaking the cycle.

If you cancelled through Apple App Store or Google Play, the app store also turns off auto-renewal on its end. You're protected by two layers of cancellation, which is good.

Account and data after cancellation

Cancelling your subscription does not delete your account or any images you've generated. You retain read-only access to your library and profile indefinitely (unless Openart's policy changes or you delete the account manually).

If you want your account and all generated images permanently deleted, you'll need to request that separately through account settings or support. This is a data deletion request, not a cancellation. Openart may take 7-30 days to process it. Don't assume cancellation erases your data-it doesn't.

Refunds: what openart will and won't refund

Refund policies are where many cancellations hit trouble. Openart's official stance and what New Zealand law actually entitles you to are not always aligned.

Openart's stated refund policy

Openart states that subscriptions are non-refundable for partial months or billing periods. If you cancel on day 3 of a 30-day cycle, Openart will not refund the remaining 27 days' worth of charges under normal circumstances.

This policy applies to web subscriptions. App Store (Apple and Google) cancellations are governed by their refund policies, which are often more generous than Openart's-especially within the first 48 hours of a charge.

When you may qualify for a refund anyway

Several exceptions exist. If Openart's service fails-for example, the platform is down for days, or image generation consistently returns errors-you have grounds to request a refund under the Consumer Guarantees Act. Service failures are not Openart's fault alone if your internet is broken, but if Openart's servers or app are demonstrably broken, that's a breach of the guarantee that the service is of acceptable quality.

If you signed up and cancelled within 14 days simply because you changed your mind, you may have a cooling-off right. Openart's terms may attempt to exclude this for "digital content," but New Zealand law requires that exclusion to be transparent and pre-purchase. If it wasn't clear at sign-up, you may still have a claim.

Additionally, if Openart made misleading claims-for example, "unlimited generations" but limited you to 100 per month-you can request a refund under the Fair Trading Act.

How to request a refund from openart

Email Openart support with the subject line "Refund Request: [Your Email]". Explain clearly why you believe you deserve a refund-service failure, cooling-off period, misleading claims, or error in billing. Include your original transaction receipt and the date you cancelled. Openart typically responds within 5 business days. If they refuse, ask them to cite the specific policy reason in writing.

Keep all correspondence. If Openart refuses and you believe they violated the Consumer Guarantees Act or Fair Trading Act, file a complaint with the Commerce Commission (comcom.govt.nz). The Commission can investigate and compel refunds if Openart violated the law.

Refunds from apple app store or google play

If you subscribed through an app store, request the refund from the store, not from Openart. Apple and Google's refund windows are short but real. Apple allows refund requests for up to 45 days on some charges; Google Play offers up to 48 hours for subscriptions. Visit your app store account, find the Openart charge, and select "Report a Problem" or "Request a Refund." State your reason clearly. The store will investigate and refund or deny within a few days.

Common mistakes when cancelling openart

Many Kiwis cancel Openart and still find themselves charged. These errors are avoidable if you know what to watch for.

Mistake 1: cancelling in the openart app but not in the app store

If you subscribed via Apple App Store or Google Play, cancelling inside the Openart app does nothing. Your subscription remains active in the app store's system, and you'll be charged on your next billing date. You must cancel via the app store itself (the Apple App Store app or Google Play Store app). Stopee has seen dozens of users make this error and get charged months after they thought they'd cancelled.

Mistake 2: forgetting to confirm the cancellation

After you click "Cancel Subscription," the system may ask you to confirm again. Some users click "Cancel" and then close the page without confirming. The cancellation never actually processes. Always wait for a final "Cancellation confirmed" message or email before you consider it done.

Mistake 3: not checking your account settings after cancellation

Bugs and glitches happen. After you cancel, log back in to your account within 24 hours and verify that your subscription status shows "Cancelled" or "Inactive." If it still shows "Active," try cancelling again or contact support. Do this immediately, while the cancellation is fresh, so you can fix any issues before your next billing date.

Mistake 4: cancelling late in the billing cycle without planning

If you cancel on day 28 of a 30-day cycle, you've still forfeited almost a month's worth of access. Plan your cancellation strategically. If you know you want out, cancel early in your cycle so you can use the service through to the end-of-period cutoff. Or, if you're on a weekly plan and know you won't use it, cancel immediately to avoid being charged again next week.

Mistake 5: not requesting a refund when you have grounds

If the service failed or you've got a legitimate cooling-off claim, passively cancelling and accepting no refund leaves money on the table. Request the refund explicitly in writing. Companies count on inertia-most people don't ask. Stopee encourages you to ask. The worst they can say is no, and they may say yes if your claim is sound under New Zealand law.

Cancellation checklist for openart

Use this checklist to ensure you've covered every step and won't be blindsided by a surprise charge.

• Identify your subscription method (web, Apple App Store, or Google Play).
• Log in to your account and note your current billing date and plan type.
• Take a screenshot of your account balance and subscription status (before cancellation).
• Cancel through the correct method:
  • Web: Account Settings > Subscriptions > Cancel.
  • Apple: App Store > Profile > Subscriptions > Openart > Cancel.
  • Google: Play Store > Profile > Payments & subscriptions > Subscriptions > Openart > Cancel.
• Confirm the cancellation when prompted.
• Save the confirmation email and note the date your access ends.
• Log back in 24 hours later and verify that your subscription status is now "Cancelled" or "Inactive."
• Set a reminder for 1-2 days before your subscription end date to confirm you're not re-charged.
• If re-charged after cancellation, contact support with your confirmation email and request an immediate refund.
• If you believe you're entitled to a refund under New Zealand law, submit a written refund request to support within 14 days of cancellation.

Should you cancel openart or keep it

Before you cancel permanently, consider whether you're solving the real problem. Many users cancel because the price feels high, not because they don't want the service.

Reasons to keep openart

If you generate images regularly and the quality justifies the cost for your creative work or business, keeping it makes sense. The yearly plan (NZ$36.99) works out to just NZ$3.08 per month and offers better value than the weekly plan. If you're on a weekly plan and like the service, switching to annual before you cancel could save you money.

Openart is also strong for experimenting with AI art models and learning. If you're in the exploratory phase, keep it for another month to get your money's worth.

Reasons to cancel openart

Cancel if you're not using it. Unused subscriptions are wasted money, and there's no shame in admitting a tool isn't right for you. Cancel if the price has increased beyond what you budgeted, or if you've found a cheaper or better alternative. Cancel if the platform's performance is poor or unreliable-don't pay for a service that frustrates you.

You can always re-subscribe later. Cancelling is not permanent, and if you decide Openart was worth it, you can sign up again. The time to cancel is now, not after you've been charged for another month you won't use.

Where to send your cancellation request if support doesn't respond

Openart's official registered corporate address on file is in Singapore. If you need to escalate a cancellation dispute or a refund request that Openart has ignored, you can send written notice to their registered office.

Openart's corporate address

Openart does not maintain a public New Zealand office. Direct your cancellation request or complaint to:

Openart
Registered Office: Singapore
Email: support[at]openart.ai (or consult their website for current contact details)

If you cannot reach Openart through normal channels, file a complaint with the Commerce Commission. The Commission can compel companies to respond and investigate whether Openart has violated New Zealand consumer law. Visit comcom.govt.nz to lodge a complaint.

Escalation: commerce commission

If Openart refuses to cancel, refuses a refund you're entitled to, or continues to charge you after cancellation, contact the Commerce Commission:

Commerce Commission
Email: complaints[at]comcom.govt.nz
Phone: 0800 943 600
Website: comcom.govt.nz

The Commission investigates breaches of the Consumer Guarantees Act and Fair Trading Act. While the process can take time, the Commission has real authority and companies take their investigations seriously.

Final steps: cancel with confidence

Cancelling Openart is straightforward once you know which method to use and what to verify afterward. The process takes 5-10 minutes, and you'll have full access through the end of your billing period. Most importantly, you'll stop the cycle of automatic charges.

Document everything-screenshots, emails, confirmation numbers. If a dispute arises, your paper trail protects you. New Zealand consumer law is on your side if Openart tries to mislead you or refuses a legitimate refund. Know your rights under the Consumer Guarantees Act and the Fair Trading Act, and don't hesitate to escalate to the Commerce Commission if Openart fails to cooperate.

Stopee has helped thousands of New Zealand consumers cancel subscriptions and recover money they thought was lost. Whether you're exiting Openart for budget reasons, because you found a better tool, or simply because you're not using it, you deserve a smooth cancellation and transparent billing. Follow this guide, use your checklist, and you'll protect yourself every step of the way. If you encounter problems, Stopee's resources and the Commerce Commission are both here to back you up.