Manage Output Arcade

How to cancel output arcade: your step-by-step guide to stopping music production subscriptions

What is output arcade and why creators use it

Output Arcade is a subscription-based loop and sample player built for music producers and beat-makers who need instant access to playable kits, loops, and effects. It connects to your DAW or runs as a standalone app, letting you experiment with sounds and build arrangements without leaving your creative workflow. The service stores your settings and saved kits in the cloud, making it convenient to pick up where you left off across devices.

If you've signed up for Output Arcade but found the subscription doesn't fit your creative process or budget, you have clear cancellation options available in Canada. Stopee has helped thousands of Canadian musicians and producers understand their cancellation rights and navigate the process smoothly.

Your consumer rights in canada and why they matter

Canadian consumer protection laws vary by province, but they generally protect you when digital services are defective, misrepresented, or fail to deliver what was promised. Understanding your rights is the first step toward confident cancellation.

Federal and provincial protection frameworks

Canada's Competition Act and provincial Consumer Protection Acts (such as Ontario's Consumer Protection Act and British Columbia's Business Practices and Consumer Protection Act) give you remedies if Output Arcade doesn't work as advertised, if charges appear without your consent, or if you cannot cancel when promised. Most provinces require that digital services be fit for purpose and match their description.

Output's 30-day refund window for annual subscriptions aligns with consumer-friendly practices, but monthly plans being non-refundable is standard across the industry. If you discover hidden charges, unauthorized billing, or inability to cancel through normal channels, you have the right to escalate the matter to your payment provider or file a complaint with the relevant provincial consumer authority.

What to document before you cancel

Keep records of your purchase confirmation, billing statements, and any communication with Output support. Screenshots of subscription settings and confirmation emails are your proof of what was promised and what you paid. If you need to dispute charges or prove you attempted cancellation, this documentation strengthens your position with your bank or provincial regulators.

Cancellation methods available to you

Output Arcade offers multiple ways to cancel, depending on how formal you want the process to be and whether you need a paper trail.

Fast digital cancellation through your output account

The quickest way to stop your subscription is through Output's online account portal. Log in at account.output.com, navigate to your Subscription section, and select "Cancel Subscription." This takes effect immediately, and you will be logged out of Arcade right away.

Important: app-based cancellation (through the App Store or Google Play) will not work for Output Arcade. You must use the web account page to process your cancellation.

Formal registered mail cancellation (recommended for documentation)

If you want a formal, legally documented record of your cancellation, Stopee recommends sending a registered letter with proof of delivery to Output's Canadian address. This creates an official paper trail that protects you if any billing disputes arise.

Send your cancellation letter to:

Output Music
170 - 422 Richards Street
Vancouver, BC V6B 2Z4
Canada

Include your account email, subscription type (monthly or annual), and the date you want cancellation to take effect. Keep the postal receipt and delivery proof in your records.

Support ticket escalation

If you run into trouble with the account page or need to report a billing error, open a support ticket through Output's help center. Visit the article titled "How do I cancel my Arcade subscription?" for direct contact options and escalation paths.

Step-by-step instructions to cancel output arcade

Follow these clear steps to end your subscription without delays or confusion.

How to cancel through your output account

1. Open your web browser and go to account.output.com.
2. Enter your email address and password to log in to your Output account.
   • If you've forgotten your password, use the "Forgot Password" link to reset it before proceeding.
3. Once logged in, locate the Subscription section in your account dashboard.
   • This is usually in Settings or Account Management.
4. Click on your active subscription (Arcade - Monthly or Arcade - Annual).
   • You will see details including your renewal date and billing amount.
5. Look for and click the "Cancel Subscription" button.
   • Output may ask you to confirm your cancellation or offer a pause option; read each prompt carefully.
6. Confirm your cancellation when prompted.
   • You should receive an email confirmation within minutes.
7. Check your email inbox (and spam folder) for the cancellation confirmation.
   • Save this email as proof that you cancelled successfully.

How to cancel by registered mail

1. Compose a brief, formal cancellation letter that includes:
   • Your full name and email address associated with your Output account.
   • Your subscription type (Arcade - Monthly or Arcade - Annual).
   • The date the cancellation should take effect.
   • A clear statement: "I request cancellation of my Output Arcade subscription effective [date]."
2. Print and sign the letter.
   • A signature adds formality and authenticity to your request.
3. Obtain a Canada Post registered mail service (Registered Mail with proof of delivery).
   • This costs a few extra dollars but gives you official tracking and a delivery receipt.
4. Mail the letter to Output's Vancouver address (shown above).
   • Allow 5-7 business days for delivery.
5. Keep your Canada Post receipt and delivery proof in a safe folder.
   • You may need this if a billing dispute arises.
6. Monitor your account for 2-3 days after the letter should arrive to confirm cancellation.
   • If you do not see cancellation reflected, contact Output support with your delivery proof.

What happens immediately after you cancel

The moment you click "Cancel Subscription" on the account page, your access to the Arcade library and all cloud-connected features stops. Output logs you out of the service automatically, and you cannot download new loops or access effects until you resubscribe.

Understanding refunds and what you are entitled to

Output's refund policy has clear windows, and knowing the rules helps you recover money if you qualify.

Monthly subscription refunds

Output does not refund monthly Arcade subscriptions under any standard circumstances. If you cancel midway through a billing cycle, you lose access immediately but do not receive a prorated refund for unused days. This is a non-refundable product in Output's terms.

Annual subscription refunds

Annual subscribers have a 30-day refund window from the date of purchase. If you request a refund within 30 days, Output will typically approve it. After 30 days, your annual subscription becomes non-refundable, and cancellation simply stops future renewals.

Pro tip: If you buy an annual plan, test the service thoroughly within the first 2 weeks. If it doesn't fit your workflow, request a refund before day 30 expires.

When you may qualify for an exception refund

You can request an exception to Output's standard refund policy if you can demonstrate:

• The service was defective or did not work as described (e.g., chronic crashes, inability to connect to your DAW, missing promised features).
• Unauthorized or duplicate charges appeared on your card.
• Output failed to deliver access as promised.

Contact Output support with detailed documentation of the problem. Stopee recommends including screenshots, error messages, and dates when issues occurred. Output's support team can override the standard policy if your case is compelling.

Processing time for approved refunds

If Output approves your refund request, expect 2-4 weeks for the money to return to your original payment method. Bank processing adds another 1-2 weeks, so the full timeline is typically 3-6 weeks from approval.

Output arcade pricing and subscription plans

Knowing what you're paying helps you evaluate whether the subscription is worth continuing or if cancellation makes financial sense for your budget.

What happens to your account and data after cancellation

Your account and creative work don't disappear the moment you cancel-but your access to Arcade-specific features does.

Your saved settings and kits

Output typically preserves your account data (saved kits, play history, custom settings) for a reasonable period after cancellation. If you resubscribe, your settings will likely be restored. However, you cannot access or download those saved kits while your subscription is inactive.

Access to the arcade library

Once your cancellation takes effect, you lose access to all playable loops, effects, and sound packs in the Arcade library. Any projects that depend on Arcade sounds will not function until you renew your subscription.

Cloud sync and offline features

Cloud-connected features stop working immediately. If you used Output Arcade as a standalone app, it will no longer sync with the cloud or receive updates. Stopee recommends exporting or backing up any creative work before your cancellation date if you want to preserve it outside Output's ecosystem.

Common mistakes to avoid when cancelling output arcade

Cancellation confusion happens to many creators, and a few preventable errors can lead to unwanted charges or lost refunds.

Mistake 1: trying to cancel through the app stores

The App Store and Google Play do not process Output Arcade cancellations. You cannot cancel through your Apple or Android account settings. You must go directly to account.output.com. Stopee has seen users waste hours trying to cancel via app stores, only to discover their subscription renewed because they never completed the cancellation on Output's website.

Mistake 2: confusing cancellation with pausing

Output offers a one-month pause feature for paid subscribers. Pausing is not the same as cancelling. If you pause, your subscription will resume automatically after 30 days, and billing will restart. If you truly want to stop, click "Cancel Subscription," not "Pause."

Mistake 3: cancelling after the refund window closes

If you have an annual plan and miss the 30-day refund deadline, you forfeit your refund eligibility. Mark your calendar the moment you subscribe so you remember the deadline. If day 30 is approaching and you're unsure about keeping the service, request a refund before the window closes.

Mistake 4: not keeping cancellation proof

Save every confirmation email, screenshot, and Canada Post receipt. If Output fails to process your cancellation and charges you again, you will need proof that you cancelled. Stopee has helped consumers recover unauthorized charges by providing these records to their payment providers.

Mistake 5: assuming cancellation is automatic

Do not assume your cancellation went through just because the page loaded. Check your confirmation email within an hour of cancelling. Log back into your account the next day to verify that your subscription status shows "Cancelled" or "Inactive." If it still shows "Active," contact support immediately.

Your cancellation checklist

Use this checklist to ensure you complete every step and leave no room for billing surprises after you cancel.

Why stopee is your cancellation ally

Cancelling subscriptions can feel overwhelming, especially when service terms are unclear or companies make the process difficult. Stopee has helped thousands of Canadian consumers cancel Output Arcade and dozens of other music and creative software subscriptions by providing clear, step-by-step guidance grounded in consumer rights.

Whether you need to understand your refund eligibility, learn how to escalate a billing dispute, or simply confirm that you're following the right cancellation steps, Stopee puts the power back in your hands. Our mission is to make sure you're never locked into a subscription that no longer serves your creative goals or budget.

When to contact stopee for help

Reach out to Stopee if Output does not process your cancellation within 3 business days, if unauthorized charges appear after you cancel, or if Output refuses to refund a purchase that qualifies under the 30-day window. Stopee can help you prepare documentation, draft dispute letters, and identify the right regulatory body to contact in your province.

Contact output arcade for direct support

If you encounter technical issues with cancellation or have questions about your specific subscription, Output's support team can help.

Mailing address for formal cancellation requests:

Output Music
170 - 422 Richards Street
Vancouver, BC V6B 2Z4
Canada

Send registered mail with proof of delivery for maximum documentation. Keep your receipt and proof of delivery. Stopee recommends this method if you want an official record that protects you in case of future billing disputes.

Whether you cancel online in minutes or send a formal registered letter, your decision to step away from Output Arcade deserves clear, straightforward execution. Stopee has helped thousands of Canadian creators navigate this exact process and emerge with confidence that their subscription truly ended. Your creative journey doesn't end with Arcade-it simply moves in a new direction.