Manage Output Arcade

How to cancel Output Arcade and stop the monthly charge before your next billing date

What Output Arcade is and why you might want to cancel

Output Arcade is a music production subscription service, not a gaming platform despite what some directories claim. The service gives you access to creative music tools including Arcade, Co-Producer, and Output FX plugins like Thermal, Portal, and Movement.

In Malaysia, Output Arcade charges you on a recurring monthly or annual basis. The most common plan is Output Arcade Monthly at RM60.00 per month, though Output One Monthly costs RM65.00 and Output One Annual costs RM500.00. If you signed up weeks or months ago and rarely open the plugins anymore, you may be paying for tools you no longer actively use. That is where cancellation becomes important.

Who actually uses Output Arcade

Music producers, beat makers, and sound designers subscribe to access production samples, virtual instruments, and audio processing plugins. If you were experimenting with music creation as a hobby and realised it is not your focus, or if you have switched to competitor tools like Splice or Native Instruments, your Output Arcade subscription may be sitting idle.

Many Malaysian users report signing up during promotional offers and forgetting about the recurring charge. The subscription renews automatically unless you cancel before the next billing date, so taking action soon can save you money.

Pricing and what gets charged to your card

Output Arcade publishes its pricing directly in Malaysian Ringgit, which removes currency conversion confusion. However, the exact amount on your card statement may vary slightly due to exchange rate fluctuations and Output price adjustments.

If you are on an annual plan, cancelling before the next renewal date (often 11 or 12 months from signup) can prevent a large charge. Stopee recommends checking your payment method on file to confirm the exact amount and date.

Your consumer rights when cancelling a subscription in malaysia

Malaysia's Consumer Protection Act 1999 gives you specific rights when dealing with recurring digital services.

The consumer protection act 1999 and what it means for Output Arcade

Under Malaysian consumer law, any business offering a subscription service must make cancellation as easy as it was to sign up. The Act requires clarity about billing dates, charges, and cancellation terms. If Output Arcade's cancellation process is hidden, difficult, or not clearly explained at signup, that may breach your consumer rights.

If you discover you were charged despite cancelling, or if the company claims no cancellation was processed, you have the right to dispute the charge and request a refund through the Consumer Claims Tribunal or the Ministry of Domestic Trade and Cost of Living (MDTCCI).

When to escalate to consumer authorities

Contact the MDTCCI if Output Arcade refuses to cancel your subscription after you have submitted a clear cancellation request, or if you are charged after cancellation. Keep all email confirmations, screenshots, and bank statements as evidence.

Stopee advises users to always keep proof of cancellation for at least two billing cycles after you submit your request. If a charge appears on your next bank statement, use that evidence to file a formal complaint.

How to cancel Output Arcade on your account

The cancellation process happens inside your Output account settings, not through email or phone support.

Step-by-step cancellation process

1. Log in to your Output Arcade account at outputarcade.com using the email address you registered with
   • If you cannot remember your password, use the "Forgot password" option
   • Check all email addresses you may have used if you have multiple accounts
2. Navigate to your account settings or subscription management page (usually under "Account", "Billing", or "Subscription")
   • Look for a section titled "Current subscription", "Active plans", or "Billing information"
3. Locate your active Output Arcade subscription in the list
   • Note your next billing date and the exact plan name before proceeding
   • Take a screenshot of this page for your records
4. Select the "Cancel" or "Cancel subscription" button next to your plan
   • Some versions may say "Manage subscription" or "Modify plan" first
5. Confirm the cancellation when prompted
   • Output may offer a discount or downgrade option to keep you subscribed; ignore this if you want to cancel completely
   • Output may ask why you are cancelling; answer honestly but briefly
6. Look for a confirmation message or reference number on screen
   • Screenshot this confirmation immediately
   • Check your email inbox for a cancellation confirmation email from Output within the next 30 minutes

Warning: Some users report that Output Arcade cancellation takes effect immediately, which means your access to the plugins may end on the same day you cancel rather than at the end of your billing cycle. Save or export any projects that depend on Output plugins before you submit your cancellation request.

Pro tip: If you do not see a confirmation email within 2 hours, log back into your account and verify that your subscription status now shows "Cancelled" or "Inactive". Stopee has helped thousands of users discover they clicked "Cancel" but the system did not process it, resulting in surprise charges.

What to do if the cancel button is missing or not working

If you cannot find a "Cancel" option in your account, try these steps.

1. Clear your web browser's cache and cookies, then log in again
   • Use a different web browser if the issue persists
2. Try accessing your account on a mobile device or desktop, whichever you have not used before
3. Wait 24 hours and try again, as the platform may be experiencing a temporary issue
4. Contact Output support through the help centre chat icon (Monday to Friday, 9am to 5pm PST - note this is very late evening in Malaysia)
   • Ask for a direct email confirmation of your cancellation request if chat support helps you cancel

Stopee recommends getting written confirmation in email whenever possible, so you have undeniable proof if a dispute arises.

What happens after you cancel Output Arcade

Cancellation and access are not always the same thing with Output Arcade, so understanding the timeline protects you from unexpected charges and surprises.

Access and plugin availability after cancellation

When you cancel Output Arcade, your access to the plugins and samples stops on the cancellation date or at the end of your current billing cycle, depending on Output's policy. Some users retain access until the paid period ends; others lose access immediately. Check your confirmation email to see which policy applies to you.

If you have active music projects that use Output plugins, they may not open or render correctly after your subscription ends. Export or render your work to audio WAV files before cancelling if you need to preserve those projects.

Monitoring your bank statement and confirming no further charges

Mark your calendar for the date that would have been your next billing date. Check your bank statement on that date and for the following 7 days to confirm no charge appeared.

Important: If a charge does appear after you cancelled, contact your bank immediately to dispute the transaction and file a chargeback. Then send a formal email to Output support requesting a refund, and keep copies of all correspondence.

Stopee advises monitoring for two full billing cycles after cancellation, as some payment processors take time to process refunds or may process recurring charges before receiving the cancellation instruction.

Refunds and getting your money back

Whether you receive a refund depends on when you cancelled and Output's refund policy.

When Output Arcade will refund your money

If you cancel before your next billing date arrives, you should not be charged again, so a refund is not needed for future charges. However, if you cancel after the billing date and want a refund for that latest charge, Output's policy determines whether you qualify.

Many subscription services offer a grace period (typically 14 days) for refunds if you cancel shortly after being charged. Check your confirmation email or the Terms and Conditions page at outputarcade.com to see if Output offers this.

Under the Consumer Protection Act 1999, if you were not given clear and fair terms at signup, or if cancellation was deliberately hidden, you have grounds to request a full refund even outside the normal window. Stopee recommends citing this in any refund request if you believe you were treated unfairly.

How to request a refund

1. Log into your account and check your billing history to confirm the charge date
2. Find the cancellation confirmation email from Output (keep it open or print it)
3. Send a formal email to Output support with the subject line: "Refund request for Output Arcade subscription [your account email]"
   • Include your account email address, the charge date, the amount charged (RM), and the cancellation date
   • Attach screenshots of your cancellation confirmation and billing history
4. Ask for a refund if you cancelled within 14 days of being charged, and reference the Consumer Protection Act if you believe the terms were unclear
5. Request a written response within 7 days

If Output refuses the refund, file a complaint with the MDTCCI with copies of all emails and screenshots. Stopee has assisted many users in recovering unfair charges through formal complaints.

Common mistakes people make when cancelling Output Arcade

Cancellation frustration is completely understandable, and these errors are easier to avoid once you know what to look for.

Mistake one: cancelling too late in the billing cycle

If your billing date is the 15th of each month and you cancel on the 20th, you have likely already been charged for the next month. Always cancel before your renewal date, not after.

Check your account page for the exact date you will be billed next. Set a phone reminder for one week before that date so you do not forget.

Mistake two: not saving proof of cancellation

The most common disaster Stopee sees is a user who cancelled, believed it was done, and never took a screenshot. When a charge appeared weeks later, they had no proof to dispute it.

Screenshot your cancellation confirmation, the confirmation email from Output, and your account page showing "Cancelled" status. Save these files to a folder on your computer or phone.

Mistake three: cancelling through a third-party app or reseller

If you subscribed through an app store (Apple App Store, Google Play) or a third-party reseller, you may need to cancel through that platform, not through Output's website. Check your original receipt email to see where you were charged.

Pro tip: Stopee recommends always subscribing directly through the company's website when possible, so you control cancellation and do not get trapped in a third-party system.

Mistake four: ignoring the confirmation email

Output's cancellation confirmation email is your legal proof. If you do not receive one within 2 hours of cancelling, assume the cancellation did not process and try again.

Pricing comparison and whether to cancel right now

Deciding whether to cancel now or wait depends on your renewal date and how much you actually use the service.

Checklist to complete before you cancel Output Arcade

Run through this checklist to avoid surprises after you submit your cancellation.

• Log into your account and find your next billing date
• Screenshot your account page, active subscription, and next billing amount
• Save or export any music projects that use Output plugins to audio files (WAV or MP3)
• Note the exact plan name you are subscribed to (Output Arcade Monthly, Output One Annual, etc.)
• Check all email addresses you may have used to register
• Verify your payment method on file is the card you expect
• Read the cancellation confirmation message carefully and screenshot it
• Check your email inbox and spam folder for a cancellation confirmation email
• Mark your next billing date on your calendar and set a phone reminder for 3 days before
• Save all cancellation emails and screenshots to a dedicated folder
• Check your bank statement on the renewal date to confirm no charge appeared

Getting help if your cancellation fails

Stopee understands the frustration when a company makes cancellation difficult, and you have clear legal options.

How to contact Output support for help

Output provides support through a help centre chat icon on their website. Chat hours are Monday to Friday, 9am to 5pm PST, which is 1am to 9am Malaysia time. This time difference means replies may arrive overnight or early morning for you.

If chat support cannot resolve your cancellation, ask them to send you a written confirmation email. Keep this for your records.

Output does not publish a direct phone line or general customer service email address on their support pages, so the chat function is your primary contact method.

Escalating to consumer protection authorities

If Output refuses to cancel your subscription or disputes that you cancelled, file a formal complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCI). You can lodge a Consumer Claims Tribunal case for amounts up to RM100,000.

Include in your complaint:

• Copies of all cancellation requests and confirmation emails
• Screenshots of your account showing the active subscription
• Bank statements showing the charges
• Dates and times of all contact attempts
• A clear statement of what you want (cancellation and refund, or cancellation alone)

The MDTCCI can compel Output to refund you and pay damages if you prove the company breached the Consumer Protection Act. Stopee encourages you to file this complaint if you encounter genuine obstacles to cancellation.

What happens to your data after you cancel

Output's Terms page does not make it immediately clear what happens to your account data, project files, and payment information after cancellation.

Generally, your account remains inactive for a period (often 12 months) before the company deletes it. Your music projects are typically not deleted unless you delete them manually. Payment information may be retained for tax and accounting purposes, as required by Malaysian law.

If you want your account deleted completely, email Output support and ask for a data deletion request. Under Malaysia's Personal Data Protection Act 2010, the company should comply within a reasonable timeframe.

Summary and next steps

Cancelling Output Arcade is straightforward if you follow these steps: log in, find your subscription, click cancel, save the confirmation, and monitor your bank statement. The entire process usually takes fewer than 5 minutes.

Your next action is to check your account renewal date right now. If it is within the next 14 days, cancel today. If you are unsure whether you still need the service, answer this question honestly: did you open Output Arcade in the last 30 days? If the answer is no, cancelling saves you at least RM60.

Keep all cancellation proof for two billing cycles. If an unwanted charge appears, use that proof to dispute the transaction with your bank and file a complaint with the MDTCCI if needed.

Stopee has helped thousands of consumers cancel recurring subscriptions, recover unfair charges, and understand their consumer rights. Whether you are cancelling Output Arcade or questioning any other subscription billing, Stopee.com is your guide to cancellation clarity and consumer protection in Malaysia.

Output Arcade cancellation contact information

Support method: Help centre chat (outputarcade.com)

Chat hours: Monday to Friday, 9am to 5pm PST (1am to 9am Malaysia time)

Account cancellation: Self-service via outputarcade.com account settings

Escalation: Ministry of Domestic Trade and Cost of Living (MDTCCI), Consumer Claims Tribunal