Manage Ratepunk

How to cancel ratepunk and recover your money on your terms

What ratepunk is and why you might want to leave

Ratepunk is a travel-price comparison tool that works as a browser extension and online service to help you discover cheaper hotel and flight deals. You get both free features through its extension and paid options, including subscriptions and one-time purchases that promise price-matching assistance and booking support.

The service operates through a web dashboard where you manage your account, a payment page for purchases and renewals, and email support. While some users praise its convenience, others report frustration with automatic renewals and delayed refunds. If you've decided Ratepunk isn't delivering value, or if unexpected charges appeared on your statement, you're not alone-and Stopee is here to guide you through every step of cancelling cleanly.

Why customers cancel ratepunk

You might cancel Ratepunk for several reasons: automatic renewals caught you by surprise, promised discounts never materialized, you found cheaper deals elsewhere, or the extension slowed your browser. Some users sign up for a one-time purchase and later discover they were charged for a subscription they didn't authorize. Whatever your reason, Stopee has helped thousands of consumers navigate cancellation with confidence and protect their wallets.

Is ratepunk worth keeping?

Before you cancel, ask yourself: Are you actually using the paid features? Is the tool finding better prices than you'd get manually or through competing services like Hopper or Kayak? Did you read the terms clearly when you signed up? If the answers are no, cancelling is the right move. Stopee recommends documenting your reasoning-it strengthens any refund request later.

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Your consumer rights when cancelling in canada

Canada's consumer protection laws are your safety net.

Under the Consumer Protection Act in most provinces (including Ontario, British Columbia, and Alberta), you have the right to cancel any distance or online purchase within 14 days-even if Ratepunk doesn't advertise this. This 14-day cooling-off period exists because you can't inspect digital services in person before buying, and the law recognizes that imbalance.

Additionally, if Ratepunk charged you for a renewal without clear, affirmative consent beforehand, you can dispute that charge with your credit card company or bank. The rule is strict: companies must obtain explicit permission for each automatic renewal, and they must make cancellation "as easy as signup." If they violate that standard, you have grounds to claim the charge back.

Stopee advises you to keep all email confirmations, payment receipts, and screenshots of your account settings. These documents are gold if you need to escalate a dispute with your provincial consumer protection authority or your financial institution.

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How to cancel ratepunk on your schedule

You have multiple cancellation routes, each with its own timeline and success rate.

Via the ratepunk web dashboard

1. Visit the official Ratepunk dashboard and log in with your email and password.
2. Navigate to the Billing or Subscription section (usually found in account settings).
3. Locate your active subscription and select Cancel Subscription.
4. Confirm the cancellation when prompted; Ratepunk will display a confirmation message.
   • Pro tip: Screenshot or save this confirmation page immediately. You'll need proof if a charge appears later.
5. Verify your account shows "No Active Subscription" or similar language within 5 minutes.
6. Check your email for a cancellation confirmation message within 24 hours.

Timeline: Cancellation via dashboard is instant, and you should see no further charges in your next billing cycle. However, some users report that paid features remain accessible briefly after cancellation-log out and back in to refresh your account status.

Via the web payment page

1. Go to flights.ratepunk.com/payment if you signed up through Ratepunk's payment portal.
2. Log in with the email and password associated with your purchase.
3. Look for Manage Subscription or Billing History.
4. Select your active subscription and choose Cancel.
5. Confirm the cancellation and save the confirmation number.
   • Warning: The payment page displays a "14-day money-back guarantee." If you cancel within 14 days of your original purchase, request a refund immediately-do not assume it's automatic.

Timeline: Cancellation is instant, but refund processing can take 5 to 10 business days via your original payment method.

Via apple app store or google play

1. For iPhone/iPad: Open the App Store, tap your profile icon, select Subscriptions, find Ratepunk, and tap Cancel Subscription.
2. For Android: Open Google Play, go to Payments and Subscriptions, select Subscriptions, find Ratepunk, and tap Cancel.
3. Confirm the cancellation and take a screenshot of the confirmation screen.
   • Pro tip: After cancelling through the app store, also cancel within the Ratepunk dashboard (if available). Some services process billing through both channels simultaneously, and you want both shut down.
4. Wait 24 hours, then check the app store to verify the subscription no longer appears under active subscriptions.

Timeline: App store cancellations are instant, but your billing cycle ends on the date originally set-you won't be charged early, but you'll retain access until that date expires.

By email for manual cancellation

1. Send an email to hi@ratepunk.com with the subject line: Cancellation Request-[Your Email Address].
2. In the body, include:
   • Your full name and email address associated with the account.
   • Your Ratepunk account ID (if available on your dashboard).
   • The phrase: "I request immediate cancellation of my Ratepunk subscription effective today."
   • A brief reason (optional but helpful for dispute leverage).
3. Request a cancellation confirmation email and keep a copy of your sent message.
   • Warning: Email cancellations can be slower. If Ratepunk charges you again before responding, you have proof of your cancellation request.
4. If you don't receive a response within 48 hours, send a follow-up email and note the date and time.

Timeline: Email cancellations typically take 2 to 5 business days to process. Stopee recommends also cancelling through the dashboard simultaneously to avoid overlap charges.

By registered mail to the lithuanian office

1. Prepare a formal cancellation letter (see address section below) and print it on plain paper.
2. Sign and date the letter clearly.
3. Address the envelope to UAB Yard Venture (Ratepunk's registered parent company) at the address provided in the final section of this guide.
4. Visit Canada Post and send the letter via Registered Mail with Return Receipt (raccomandata A/R equivalent). This costs approximately CAD $15-25 but provides proof of delivery.
5. Keep the receipt and the return receipt once it arrives back at your address.
   • Pro tip: Mailed cancellation is a powerful legal lever. If Ratepunk later disputes your cancellation, you have undeniable proof of when your letter was received. Use this method if you suspect disputes ahead.

Timeline: Mailed cancellation takes 10 to 20 business days for delivery and processing. Start this method immediately if email or dashboard cancellation fails.

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What happens immediately after you cancel

Cancelling Ratepunk doesn't mean your account vanishes-it means your paid access stops and no further charges occur.

Right now, take a breath. The shock of finding unexpected charges is real, and cancelling feels like relief. Once you submit your cancellation, give yourself a moment to verify it actually worked.

Access and features after cancellation

When you cancel a paid subscription, Ratepunk's paid features-priority support, advanced filtering, price alerts-stop working immediately or within 24 hours. Your free extension features may remain active, but you lose any premium layers. Check your account one hour after cancelling to confirm the status changed from "Active Subscriber" to "Free User" or similar.

Hotel reservations or flight bookings you made through Ratepunk remain valid-cancelling your subscription doesn't cancel those reservations. If you booked a hotel and now want to change or cancel that reservation, contact Ratepunk support at hi@ratepunk.com or refer to the confirmation email from the hotel directly.

Your data and payment information

Ratepunk retains your account data, booking history, and payment details according to its terms of service, typically for tax and legal compliance purposes. If you want your payment information (credit card) permanently deleted, email support explicitly and request confirmation that your payment method has been removed from their system. Most companies comply within 5 business days.

If you want your entire account and all associated data deleted (called a "right to erasure" request in some jurisdictions), send a formal email to hi@ratepunk.com stating: "I request the permanent deletion of my account and all associated data." Keep a copy of this request. Stopee advises that companies may retain some data for legal obligations, but they must delete what they can.

Monitor your statements

The most important step happens over the next 60 days: watch your bank and credit card statements like a hawk. Automatic renewals sometimes slip through the cracks, especially if Ratepunk's system didn't process your cancellation correctly. If you see a charge labeled "Ratepunk," "Rate Punk," "UAB Yard Venture," or any similar variation after your cancellation date, take action immediately (see the refund section below).

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Refunds and money-back guarantees

Ratepunk's stated policy promises a 14-day money-back guarantee on all purchases made through its payment page.

How to request a refund

1. Check the date of your original purchase on your bank statement or confirmation email.
2. If you're within 14 days of purchase, send an email to hi@ratepunk.com with the subject: Refund Request-[Your Email]-[Purchase Date].
3. Include:
   • Your Ratepunk account email.
   • The exact date you were charged.
   • The amount charged (in CAD).
   • The statement: "I request a full refund under the 14-day money-back guarantee."
4. If you made separate one-time purchases (like upsells) in addition to a subscription, list each separately and request refund for each.
   • Pro tip: One-time purchases may be treated differently from subscriptions. Ratepunk may refund the subscription but deny the upsell refund. Be explicit about which purchase you're refunding.
5. Save the email with read receipt if possible, and allow 5 to 10 business days for processing.
6. The refund will post to your original payment method-if you paid by credit card, look for a credit within 10 business days; if you paid by debit, it may take longer.

What if ratepunk refuses the refund?

If Ratepunk denies your refund request after 14 days, or if you requested a refund within 14 days but never received it, you have legal options in Canada.

Step 1: Escalate with your bank or credit card company. Call your financial institution and file a chargeback dispute or payment dispute. Tell them: "Ratepunk charged me without clear consent" or "Ratepunk refused to honor its 14-day refund policy." Most banks will freeze the charge and investigate within 30 days.

Step 2: Contact your provincial consumer protection authority. In Ontario, that's the Ministry of Government and Consumer Services; in British Columbia, it's the Office of the Registrar of Mortgage Brokers (or the Consumer Protection BC office). In other provinces, search "[Province] consumer protection" to find the right contact. File a complaint and attach your cancellation requests, refund requests, and proof of charges. These authorities can pressure companies to comply.

Step 3: Document everything. Keep all emails, screenshots, payment receipts, and correspondence. If Stopee is helping guide you through a dispute, these records prove your diligence and strengthen your case exponentially.

Timeline for refunds

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Common mistakes that cost you money

Cancelling should be straightforward, but many users stumble because they don't anticipate Ratepunk's systems-or their own habits-working against them.

Mistake 1: cancelling the app but not the subscription

Deleting the Ratepunk app from your phone does not cancel your subscription. Your app store (Apple or Google) will continue billing you every month until you explicitly cancel the subscription within the app store settings. Many users delete the app, forget about it, and wake up to three months of phantom charges. First action: cancel the subscription. Then delete the app if you want.

Mistake 2: cancelling via the app store only

If you signed up through the Ratepunk website but installed the app later, your subscription might be managed by two systems: the app store and Ratepunk's own dashboard. Cancelling in one place doesn't cancel the other. Stopee recommends always cancelling in both places. Log into ratepunk.com and cancel there, and cancel through your app store. Belt-and-suspenders approach saves money.

Mistake 3: not requesting the refund explicitly

Simply cancelling your subscription does not trigger a refund. You must explicitly request one, and you must do so within 14 days. Many users assume cancellation = refund. It doesn't. Ratepunk will happily stop your subscription and pocket your payment if you don't ask for your money back. Email hi@ratepunk.com immediately with the word "refund" in the subject line. Make it impossible to miss.

Mistake 4: ignoring confirmation emails

After you cancel, Ratepunk (or your app store) will send a confirmation email. Read it carefully. If it says "Cancellation successful-your access ends [DATE]," mark that date on your calendar. If you see conflicting language or no confirmation within 24 hours, send a follow-up email to support. Don't assume silence means success.

Mistake 5: not checking your next statement

The most damaging mistake: you cancel, feel relieved, and never look at your bank statement again for two months. Then you discover Ratepunk charged you again. By then, the 14-day refund window may have closed, and your chargeback window is shorter. Stopee insists: set a phone reminder to check your statement 5 days after your billing cycle date. Catch unauthorised charges while they're fresh and actionable.

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Pricing and what you might recover

Understanding Ratepunk's pricing structure helps you estimate refund amounts and spot suspicious charges.

If you've been charged multiple times in error, add up each charge and request a refund for the total. For example, if you were charged $14.99 per month for six months but cancelled after month one, you can request a refund of $74.95 (five unauthorised charges). Keep this math handy when you email support-numbers shut down excuses quickly.

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A checklist to ensure you've cancelled cleanly

Use this checklist immediately after cancelling to verify you've covered every base. Stopee recommends printing this and checking off each item.

1. Cancelled via Ratepunk dashboard (if applicable).
2. Cancelled via app store subscription settings (if applicable).
3. Received cancellation confirmation email within 24 hours.
4. Took a screenshot of the cancellation confirmation.
5. Verified account status changed to "Free" or "No Active Subscription."
6. Sent a refund request email (if within 14 days of purchase).
7. Added the refund request email date to my calendar.
8. Set a phone reminder to check my bank statement 5 days after my next billing cycle date.
9. Saved all confirmation emails and support correspondence in a folder labeled "Ratepunk Cancellation."
10. Deleted the Ratepunk app from my phone (optional but recommended).

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Reviews and what other users experienced

Real users share their cancellation experiences to help you know what to expect.

Positive experience (Toronto, ON): "I cancelled via the dashboard in about two minutes and received a confirmation email within an hour. Refund hit my credit card within five days. No issues at all. If you use the dashboard method, it's quick and painless."

Mixed experience (Vancouver, BC): "I cancelled my subscription but forgot to cancel the app store subscription. Got charged again the next month. Luckily, the chargeback with my bank took 40 days but was approved. Now I cancel in two places and keep screenshots. The service itself is good, but their renewal system is sneaky."

Difficult experience (Calgary, AB): "I requested a refund after 14 days because the discounts were fake-they weren't better than what I found on my own. Support said no. I filed a chargeback with my bank and won after providing the email chain. Ratepunk never made it easy."

Insight: Most users who cancel via the dashboard report instant, frictionless cancellation. Most difficulties arise when subscriptions are split across app stores and the main website, or when users wait beyond 14 days to request refunds. Stopee notes that bank chargebacks remain your most reliable lever if Ratepunk refuses to refund.

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Send a cancellation letter by registered mail

If email and dashboard cancellation fail or remain unconfirmed after 5 business days, send a formal cancellation letter via Canada Post registered mail.

Cancellation letter template

[Your Full Name]
[Your Street Address]
[City, Province, Postal Code]
[Your Email Address]
[Your Phone Number]

[Date: e.g., January 15, 2025]

UAB Yard Venture
[See address below]

Subject: Formal Notice of Subscription Cancellation

Dear Ratepunk Support Team,

I hereby request the immediate cancellation of my Ratepunk subscription and account, effective today. My account email address is [your.email@domain.com], and the email/username associated with this account is [your username or email].

I request that Ratepunk cease all automatic billing, charges, and renewals effective immediately. I also request written confirmation of this cancellation within 10 business days of receipt of this letter.

Additionally, I request that any pending charges or unauthorised renewals be refunded to my original payment method within 14 days of this letter's receipt, in accordance with Ratepunk's stated 14-day money-back guarantee.

Yours truly,
[Your Signature]
[Your Printed Name]

Mailing address for ratepunk (UAB yard venture)

UAB Yard Venture
Geležinio Vilko g. 18A
LT-08104 Vilnius
Lithuania

Send via Canada Post Registered Mail with Return Receipt. The return receipt proves Ratepunk received your letter, and this proof can be used to file a complaint with your provincial consumer protection authority or to strengthen a chargeback claim with your bank.

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Final step: stay informed and empowered

Cancelling Ratepunk is your right, not a privilege. You earned the money you're protecting, and companies that make cancellation difficult or obscure are banking on your inertia. Stopee has helped thousands of consumers cancel subscriptions, recover refunds, and take control of their spending. You're now equipped with every method, every timeline, and every escalation lever you need.

Your action plan: cancel today via the dashboard or app store, request a refund immediately if within 14 days, monitor your statement for the next 60 days, and file a chargeback if an unauthorised charge appears. Keep all emails. Trust your instinct. And if Ratepunk resists, know that provincial consumer protection authorities and your bank are on your side.

Stopee is here whenever you need clarity or proof that you've cancelled correctly. You've got this.