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How to cancel ratepunk and claim your 14-day refund in new zealand

What is ratepunk and why you might want to cancel

Ratepunk is a travel price-comparison tool and membership service that helps you find lower hotel and flight rates across the web. You access it via their website, browser extensions and mobile apps, and it offers optional paid membership tiers plus in-app purchases.

The service operates globally but does not maintain a New Zealand postal address. If you subscribe, you'll need to know exactly how your purchase was made-whether directly on their website, through an app store, or via a promotional page-because each path has its own cancellation process.

Many travellers sign up for Ratepunk's premium tier expecting savings, only to find they don't use it enough to justify the cost. Others upgrade impulsively during a flight search and later want out. At Stopee, we've seen subscription cancellations like this happen hundreds of times, and we're here to walk you through every step so you don't get stuck paying for a service you've abandoned.

Common reasons to cancel ratepunk

You might cancel Ratepunk if you rarely book travel, found the savings modest compared to free comparison sites, or simply forgot about the subscription renewing each year. Some users upgrade to premium, discover the extra features don't match their needs, and want an immediate refund. Others purchase add-ons by accident during a flight booking and need help getting their money back.

When you have consumer protection on your side

Under New Zealand's Consumer Guarantees Act 1993, you have the right to cancel within a reasonable timeframe if the service fails to deliver what was promised. Ratepunk itself offers a 14-day money-back guarantee, which is a stronger safety net than the law requires. This means you have two layers of protection: Ratepunk's guarantee and New Zealand consumer law.

Ratepunk pricing and subscription plans

Ratepunk's pricing varies by platform and promotion, but here's what we've observed in the New Zealand market.

Available plans and pricing

Pro tip: Prices shown on Ratepunk's site are often in USD and will be converted to NZD at your bank's exchange rate, sometimes with a markup. Always check your billing statement to confirm the exact amount charged.

How to cancel ratepunk: step-by-step by purchase method

Your cancellation process depends entirely on where you bought your subscription. Ratepunk divides purchases into three categories: web subscriptions, app store purchases, and one-off or upsell purchases. Follow the method that matches your purchase path.

Cancel a web subscription bought directly on ratepunk's website

If you signed up and paid directly on ratepunk.com, you cancel from your account dashboard. This is the fastest route and takes effect immediately.

1. Open your web browser and go to the Ratepunk website.
2. Log in to your account using your email and password.
   • If you've forgotten your password, use the "Forgot password" link and follow the email instructions to reset it.
3. Navigate to your account settings or dashboard area.
   • Look for a "Billing," "Subscription," "Account," or "Settings" link in the top menu or sidebar.
4. Click on "Subscription" or "Billing" to view your active plans.
5. Locate the subscription you want to cancel and select the "Cancel subscription" or "Stop renewal" button.
   • Read any confirmation message carefully; Ratepunk will usually confirm the cancellation is immediate.
6. Confirm the cancellation when prompted.
7. Save a screenshot of the confirmation page as proof.

Warning: Some users report that the "Cancel" button is hard to find in older account interfaces. If you can't locate it, skip to the email method below.

Cancel an app store subscription (App store, google play, amazon appstore)

If you bought your Ratepunk subscription through Apple App Store, Google Play, Amazon, or another app store, you must cancel through that platform, not through Ratepunk's website. The app store is your payment method, so that's where the subscription lives.

1. Identify which app store you used when you purchased.
   • Check your purchase confirmation email; it will mention Apple, Google, Amazon, or another store name.
   • Open your phone and look for the app-which store's icon appears in your apps list?
2. Cancel via your app store:
   • Apple App Store: Open Settings on your iPhone or iPad, tap your name, select "Subscriptions," find Ratepunk, and tap "Cancel subscription."
   • Google Play: Open the Google Play app, tap your profile icon, select "Subscriptions," find Ratepunk, and tap "Cancel subscription."
   • Amazon Appstore: Open the Amazon Appstore app, tap "Your apps & subscriptions," find Ratepunk, and tap "Cancel subscription."
3. Confirm the cancellation in your app store account.
   • Many app stores show a cancellation confirmation email; save this as proof.
4. Email Ratepunk at hi@ratepunk.com to notify them of your cancellation and request a refund if you're within 14 days of purchase.
   • Include your App Store order number or confirmation email.

Pro tip: Don't cancel the app itself-just cancel the subscription. You can keep the Ratepunk app on your phone and use the free tier.

Cancel one-off purchases, upsells or memberships bought via promotional pages

If you purchased Ratepunk premium, bundles, or add-ons through a promotional offer (for example, a "20% off annual membership" page during a flight search), you'll need to request cancellation by email. These purchases don't have a self-service cancellation option.

1. Gather your purchase details:
   • Your account email address
   • The date you purchased
   • Your transaction ID or order number (from your confirmation email or credit card statement)
   • A screenshot of the purchase page (if available)
2. Send an email to hi@ratepunk.com with the subject line "Subscription cancellation request" or "Refund request."
3. In the email body, write:
   • A clear statement that you want to cancel your subscription immediately
   • Reference the 14-day money-back guarantee if you're within 14 days of purchase
   • Paste or attach your transaction ID and any screenshots
   • Ask for confirmation of cancellation and, if applicable, a refund to your original payment method
4. Send the email and wait for a response within 3-5 business days.
5. If you don't hear back, follow up with a second email or escalate (see the "Refunds and escalation" section below).

Warning: Promotional purchases often don't appear in your main account subscription area. This is why email is your only option-Ratepunk's support team has access to their promotion database.

What happens after you cancel ratepunk

Cancellation is only the first step. Understanding what changes in your account and when you lose access helps you avoid surprises and reclaim refunds if you're eligible.

Immediate effects on your account

When you cancel a web subscription via the Ratepunk dashboard, access to your premium features stops right away. Your account itself remains active, but you'll revert to the free tier if you logged out and back in. App store cancellations take effect at your renewal date, not immediately-so if you cancel on day 1 of your annual plan, you'll keep access until the annual renewal would have occurred.

Check your account within 24 hours of cancellation to confirm that premium features are no longer available to you. If they are still active, contact Ratepunk's support team immediately-this may indicate a technical issue on their end, and you should not be charged again.

Automatic renewals and future billing

Cancelling your web subscription stops automatic renewals for that specific subscription. However, if you have multiple active subscriptions or upsells, you must cancel each one separately. A common mistake is assuming that cancelling your annual plan also cancels any monthly add-ons you purchased. It doesn't. Check your billing area in your account before assuming you're clear.

For app store subscriptions, the renewal is blocked by your app store, so no further charges will appear from your bank. For email-based cancellations, ask Ratepunk's support team to confirm that no future renewals are scheduled.

Your data and account after cancellation

Cancelling Ratepunk does not delete your account or your saved searches. If you want to completely erase your data-for example, your saved hotels or search history-you must request account deletion separately. Send an email to hi@ratepunk.com with the subject "Account deletion request" and ask Ratepunk to permanently delete your account. You may need to verify your identity, so be prepared to confirm your email address or provide a government ID copy.

Refunds: how to claim your 14-day money-back guarantee

Ratepunk's 14-day money-back guarantee is one of the strongest consumer protections in the travel-tool market. If you cancel within 14 days of purchase, you're eligible for a full refund. At Stopee, we've helped thousands of consumers navigate refund claims, and we know how to get results when companies delay.

How the 14-day guarantee works

The 14 days start from your purchase date, not from when you first log in or when you cancel. This means you have a two-week window to request your money back. Ratepunk will refund you to your original payment method-your bank account or credit card-but processing times vary. Most refunds appear within 3-5 business days; some take up to 10 business days.

Pro tip: The 14-day clock is running. If you're unsure about the service, request a refund immediately. You can always resubscribe later.

How to request a refund from ratepunk

1. Prepare your refund request:
   • Your account email address
   • Purchase date (in DD/MM/YYYY format)
   • Transaction ID or order number
   • The amount charged (in NZD or original currency)
   • A clear statement that you are within 14 days of purchase and are requesting the money-back guarantee
2. Send an email to hi@ratepunk.com with the subject "14-day refund request."
3. Keep the email short and professional:
   • Example: "I purchased Ratepunk Premium on [DATE] for [AMOUNT]. I am within 14 days of purchase and request a full refund under your money-back guarantee. Transaction ID: [ID]. Please confirm receipt and process the refund to my original payment method."
4. Send the email and note the date you sent it.
5. Wait 3-5 business days for a response.

Warning: Ratepunk support can be slow, especially if your request reaches them on a weekend or during their off-hours (they are Lithuanian-based, so expect delays if you email outside European business hours).

What to do if ratepunk denies your refund or doesn't respond

If Ratepunk doesn't respond within 7 business days, or if they deny your refund claim, you have consumer law on your side. Under New Zealand's Consumer Guarantees Act 1993, you can escalate if a service fails to perform as promised.

1. Contact your bank or credit card provider and dispute the charge.
   • Most banks in New Zealand allow you to open a dispute within 120 days of the transaction.
   • Provide your bank with all email correspondence with Ratepunk and a clear explanation of why you're entitled to a refund.
2. File a complaint with the Commerce Commission (New Zealand's consumer regulator) if your bank dispute fails.
   • Visit www.comcom.govt.nz or contact them at 0800 943 600.
   • The Commission handles disputes about misleading conduct and breaches of the Consumer Guarantees Act.
3. Consider escalating via Stopee if you need additional support.
   • Stopee connects you with consumer advocates who specialize in refund disputes and can escalate on your behalf.

Pro tip: Keep every email from Ratepunk, every receipt, and every bank statement showing the charge. Documentation is your strongest tool in a dispute.

Common mistakes that block your cancellation or refund

We understand the frustration of trying to cancel a service and hitting dead ends. These are the pitfalls we see most often-and how to avoid them.

Mistake 1: cancelling via email when the web dashboard still exists

Some users email hi@ratepunk.com asking to cancel, unaware that they can cancel instantly via their account dashboard. This delays your cancellation by days and makes your refund window shorter. Always try the dashboard first. Only use email if the "Cancel" button is genuinely missing or broken.

Mistake 2: assuming your app store cancellation is complete

You cancel on Google Play, but you don't realize that app store cancellations take effect at the next renewal date, not immediately. You then assume you're safe and don't follow up. Meanwhile, Ratepunk charges you again on renewal day. Verify your cancellation by checking your app store account one week later. If the subscription is still listed as "active," it's still set to renew.

Mistake 3: cancelling the subscription but forgetting to request a refund

Cancelling and refunding are two separate actions. If you cancel your subscription but don't explicitly request a refund within 14 days, Ratepunk has no reason to issue one. The 14-day window closes and you've forfeited your money. Always send a separate refund request email, even if you've already cancelled via the dashboard.

Mistake 4: not keeping proof of your cancellation

You cancel, forget about it, and six months later discover you were charged again. Without a screenshot or email confirmation, you have no proof you ever cancelled. Always save a screenshot or forwarded confirmation email to your personal inbox before closing the page.

Mistake 5: missing the 14-day refund window

You buy on January 1st but don't request a refund until January 16th. You've missed the 14-day window by one day. Ratepunk will refuse. If you're unsure about the service, request a refund immediately-you can always renew later if you change your mind.

Your consumer rights under new zealand law

Ratepunk operates in New Zealand, which means you're protected by the Consumer Guarantees Act 1993. This law gives you enforceable rights that sit above any company policy or terms of service.

The consumer guarantees act and your subscription

Under the Act, any service sold to you must be of acceptable quality, fit for purpose, and safe. If Ratepunk's premium membership fails to deliver the price-drop alerts it promises, or if the app crashes every time you try to use a key feature, you can claim a refund or compensation. The seller-in this case, Ratepunk-is strictly liable. This is stronger protection than Ratepunk's own 14-day guarantee.

Your right to cancel within a reasonable time

New Zealand law also recognizes an implied right to cancel a subscription within a "reasonable time" if the service fails to meet your reasonable expectations. What's reasonable depends on context-a travel comparison tool you use once per month might reasonably be cancelled after three months if it's still not delivering value. A tool you use weekly might justify a longer commitment. The point is: poor performance may entitle you to cancel even beyond the 14-day window.

Escalation pathways if ratepunk refuses

If Ratepunk denies your refund or cancellation request, you have three escalation options:

1. Your bank: File a dispute within 120 days of the charge. Banks take consumer complaints seriously and often reverse charges in your favour.
2. Commerce Commission: File a formal complaint at www.comcom.govt.nz. The Commission investigates breaches of the Consumer Guarantees Act and can order Ratepunk to refund you and pay penalties.
3. Stopee: Stopee specializes in consumer disputes and can escalate on your behalf, providing templates, evidence, and advocacy to get you results faster.

Checklist before you cancel ratepunk

Use this checklist to ensure you're ready to cancel and won't regret it after the fact.

Contact and escalation details for ratepunk

If you need to reach Ratepunk during the cancellation or refund process, here's where to contact them.

Official ratepunk support channels

Email (primary contact method): hi@ratepunk.com

Response time: 3-7 business days (often slower on weekends or holidays)

Mailing address: Ratepunk's Lithuanian corporate address is the only postal address publicly available. New Zealand does not have a local office. Send escalations via email first; only use the postal address if email is ignored for 14 days.

Ratepunk Ltd, Vilnius, Lithuania (corporate headquarters-full address available upon request from hi@ratepunk.com)

How to escalate if ratepunk doesn't respond

If Ratepunk doesn't respond to your cancellation or refund request within 7 business days, escalate immediately:

1. Send a follow-up email with the subject "ESCALATION: Refund request not answered."
2. CC your bank's dispute department (get the email from your bank's website).
3. File a dispute with your bank or credit card provider if you still have no response after 14 days.
4. Contact the Commerce Commission if your bank dispute is unsuccessful.

Pro tip: Stopee has helped thousands of New Zealand consumers escalate disputes like this. If you're stuck or frustrated, Stopee can take the reins and handle the escalation for you, freeing you from the back-and-forth.

Final summary and next steps

Cancelling Ratepunk is straightforward if you know which method to use. Web dashboard cancellations are instant; app store cancellations take effect at renewal; and email requests take 3-7 days but are your only option for promotional purchases. You have a 14-day money-back guarantee and strong protections under New Zealand's Consumer Guarantees Act.

Start your cancellation immediately if you're within 14 days-don't wait. Request a refund separately, even if you've already cancelled. Keep screenshots and emails as proof. If Ratepunk delays or refuses, escalate to your bank or the Commerce Commission without hesitation.

Stopee has helped thousands of consumers cancel unwanted subscriptions, claim refunds, and navigate disputes with companies that refused to listen. If you encounter resistance from Ratepunk or need extra support, Stopee's team of consumer advocates is ready to step in and get results on your behalf. Visit stopee.com to explore how Stopee can help you take control of your subscriptions and protect your wallet.