Manage Revid.Ai

How to cancel Revid.Ai and understand your refund rights in canada

What is Revid.Ai and why you might want to cancel

Revid.Ai is an AI-powered video creation platform that lets you generate professional videos, voiceovers, avatars, and social media content in minutes. The service appeals to content creators, marketers, and business owners who want to automate video production without hiring a video editor. If you've signed up but find the service doesn't match your workflow, costs more than expected, or simply isn't delivering the results you hoped for, cancellation is straightforward-but the refund landscape is trickier. At Stopee, we help Canadians navigate these situations with clarity and confidence.

Common reasons canadians cancel Revid.Ai

You might be looking to cancel because the pricing doesn't fit your budget, the interface feels overwhelming, your content needs changed, or you found a cheaper alternative. Some subscribers realize the AI output requires more manual editing than advertised. Others discover the platform's credit system burns faster than they expected. Whatever your reason, you deserve a cancellation process that respects your time and protects your rights as a Canadian consumer.

Revid.Ai pricing and plan options

Before you cancel, understanding what you're currently paying helps you make an informed decision and spot billing errors. Revid.Ai pricing is displayed in USD, so your actual CAD charge varies with exchange rates.

The Growth plan is often the tipping point where users discover they don't have enough credits to meet their output goals, or they realize they're spending more than their initial free trial led them to believe. If you're on a promotional rate that's about to expire, cancelling before renewal makes financial sense.

Your canadian consumer rights and what they protect

Canada's federal and provincial consumer protection laws give you rights that sometimes override a company's no-refund policy. Knowing these protections prevents you from accepting unfair terms as final.

Consumer protection laws that apply to you

Under the Consumer Protection Act in Canada, you have the right to truthful advertising, fair contract terms, and recourse if a service fails to deliver as promised. Revid.Ai's terms state that subscriptions are non-refundable except in rare cases (fewer than 10% of credits used, purchased within 30 days). However, this policy does not override your statutory rights if the service was misrepresented or failed to function.

If you're an Ontario resident, British Columbia resident, or in another province, provincial consumer protection laws may give you additional leverage. For example, Ontario's Consumer Protection Act allows you to cancel a continuous service contract within 14 days of signing without penalty. Stopee has guided Canadians through provincial variations, and we recommend checking your provincial Ministry of Consumer Services website for your specific protections.

Refund rights if Revid.Ai fails to deliver

If you can demonstrate that Revid.Ai failed to perform the core service as advertised (such as persistent crashes, false feature claims, or misleading credit allocation), you may request a refund under consumer protection grounds rather than the company's stated policy. Document everything: screenshots of errors, chat logs with support, and timestamps.

How to cancel Revid.Ai based on where you subscribed

Your cancellation steps depend entirely on whether you bought directly through Revid.Ai's website, via the Apple App Store, Google Play, or through a third-party payment processor. Stopee recommends following the exact path below to avoid traps.

Cancel a direct web subscription (revid.ai website)

This is the most straightforward cancellation path. You retain access until your billing period ends, then the subscription stops automatically.

1. Visit revid.ai and sign in with your email and password.
2. Click on your profile icon or name in the top-right corner.
3. Select Account Settings or Billing (exact label varies).
4. Navigate to Subscriptions or Plans.
5. Locate your active subscription and click Cancel Subscription or Downgrade.
6. Confirm the cancellation in the popup window. Warning: Do not click away before confirmation-some platforms count a partial cancel as incomplete.
7. Take a screenshot of the cancellation confirmation page showing the cancellation date and the statement "Your access continues until [end date]."
8. Check your email for a cancellation confirmation from Revid.Ai. Pro tip: If no email arrives within 5 minutes, contact support with your screenshot to verify the cancellation went through.

Cancel a subscription from apple app store

If you subscribed through the Apple App Store (on iPhone or iPad), you must cancel through Apple's system, not Revid.Ai's website. App Store cancellations happen independently of your account settings on the Revid.Ai platform.

1. Open the Apple App Store app on your iPhone, iPad, or Mac.
2. Tap or click your profile icon (usually in the bottom-right corner on iPhone, top-right on Mac).
3. Select Subscriptions.
4. Find Revid.Ai in the list and tap it.
5. Tap Cancel Subscription.
6. Follow Apple's confirmation steps. You'll see the message "Your subscription ends on [date]"-this is your proof of cancellation.
7. Take a screenshot immediately. Warning: Apple's UI changes between iOS versions; if you cannot find Subscriptions, go to Settings > [Your Name] > Subscriptions instead.
8. Apple will send a confirmation email to your associated Apple ID email. Save this email.

Cancel a subscription from google play

Google Play subscriptions must also be cancelled through Google's system, not through Revid.Ai's app or website.

1. Open the Google Play Store app on your Android device or visit play.google.com in a web browser.
2. Tap or click your profile icon (top-right corner).
3. Select Payments and subscriptions or Manage subscriptions.
4. Find Revid.Ai and tap it.
5. Tap Cancel subscription.
6. Select your reason for cancellation (optional, but helps Google improve services).
7. Confirm. Google will display "Subscription cancelled" with an end date.
8. Screenshot this confirmation immediately.
9. Google sends a confirmation email to your Google account email within minutes.

Cancel if a third-party processor handles billing

Some Revid.Ai customers were billed through LemonSqueezy, Stripe, or another payment processor. If your invoice shows a third-party processor's name, you must cancel there first.

1. Check your email for the original purchase receipt. Note the processor's name (e.g., "LemonSqueezy," "Stripe," "Paddle").
2. Visit the third-party's website (e.g., lemonsqueezy.com) and sign in or locate your account via the email linked to the purchase.
3. Navigate to Subscriptions, Orders, or Billing and select the Revid.Ai subscription.
4. Click Cancel and follow the processor's confirmation steps.
5. Save the cancellation confirmation from the processor.
6. Additionally, notify Revid.Ai support directly by emailing them with the processor's cancellation reference number. This prevents confusion if they try to re-bill through the processor.

What happens to your account and content after cancellation

Cancelling a subscription doesn't mean losing everything immediately. Understanding the post-cancellation timeline helps you plan your exports and avoid losing work.

Your access timeline after you cancel

When you cancel, your current billing period runs to completion. If you cancel on the 10th and your billing period ends on the 30th, you retain full access until the 30th. After that date, your subscription benefits-including video export, new AI credits, and avatar creation-stop. Your account and project files typically remain readable in Revid.Ai for a limited time (often 30 days), but you cannot download or export videos without an active subscription.

Pro tip: Before the billing period ends, download all finished videos, save project files, and export any scripts or voiceovers you created. Stopee recommends doing this at least 5 days before your access expires, in case you encounter download errors.

Account deletion and data retention

Cancelling your subscription is not the same as deleting your account. Your profile, email, and project history remain in Revid.Ai's system. If you want permanent deletion, contact Revid.Ai support separately and request account deletion under PIPEDA (Personal Information Protection and Electronic Documents Act). This is a distinct process from cancellation.

Refunds: Revid.Ai's policy and your options if you're denied

Revid.Ai explicitly states that subscriptions are non-refundable. However, the company grants limited exceptions and your Canadian consumer rights may offer additional paths.

When Revid.Ai might refund you

Revid.Ai's published policy allows refunds only if all of the following are true:

• You used fewer than 10% of your allocated AI credits.
• You purchased the subscription within the last 30 days.
• You contact support and request a refund explicitly.

These refunds are discretionary, meaning Revid.Ai can deny you even if you meet the criteria. The company does not guarantee refunds and does not advertise a formal refund process.

What to do if Revid.Ai refuses a legitimate refund request

If you believe you qualify for a refund under Canadian consumer protection law but Revid.Ai refuses, escalate through these channels in order:

1. Credit card or bank chargeback: Contact your credit card issuer or bank and file a dispute for "goods not as described" or "service not rendered." Provide screenshots of the service failure, your cancellation request, and Revid.Ai's refusal. Canadian banks take consumer protection seriously and often side with cardholders on digital service disputes.
2. Payment processor dispute: If you paid through PayPal, Apple, Google, or LemonSqueezy, file a dispute directly with the processor. These platforms have their own consumer protection policies that may override Revid.Ai's no-refund stance.
3. Provincial consumer protection contact: If the amount is significant (over $100), contact your provincial Ministry of Consumer Services or the equivalent body. Ontario's Consumer Protection Branch, for example, investigates complaints and can pressure companies to comply with statutory refund rights.
4. Small claims court: For amounts under your province's small claims limit (often $25,000), you can sue Revid.Ai directly. Document every communication and have your screenshots, invoices, and proof of use ready.

Refund timelines and CAD conversion

If approved, Revid.Ai processes refunds to your original payment method within 5 to 10 business days. Since you were charged in USD, your refund will also be in USD, and your bank will convert it back to CAD at the current exchange rate. You may receive slightly less CAD than you expected due to conversion fees; this is normal and not a sign of fraud.

Common mistakes to avoid when cancelling

Many Canadians accidentally extend their subscriptions or fail to gather proof because they rush through cancellation. A few minutes of care now prevents frustration later.

Traps and avoidable errors

• Cancelling on the wrong platform: If you subscribed via Apple App Store but cancel on Revid.Ai's website, your subscription continues. You must cancel where you bought it.
• Deleting the app instead of cancelling: Removing Revid.Ai from your phone does not stop the subscription. The charge will still appear on your next billing date.
• Skipping the screenshot: Without proof of cancellation, you have no leverage if Revid.Ai re-bills you. Take a screenshot of the confirmation page and save the confirmation email.
• Not checking the "end date": Some users cancel but then try to export videos after access has ended, losing work. Always note your exact access end date and export before it arrives.
• Assuming a cancellation email means you're done: Verify the cancellation in your account settings or payment processor one week later. Some platforms fail to process cancellations silently.
• Requesting a refund without documentation: Stopee advises you to document every interaction with support, including dates, times, and exact requests. Vague refund requests are easy to ignore.

Cancellation checklist for canadian subscribers

Use this step-by-step checklist to ensure your cancellation is complete and documented:

After cancellation: what to watch for and how to protect yourself

Cancelling is not the end of your responsibility. Monitoring your accounts in the weeks after cancellation protects you from accidental re-billing and gives you proof if disputes arise.

Post-cancellation monitoring

After you cancel, you deserve peace of mind that the charges have truly stopped. Check your credit card or bank statement 7 to 10 days after your billing period ends. Look for any charge from Revid.Ai, the payment processor, or related names. If a charge appears after cancellation, immediately:

• Log into your Revid.Ai account and confirm the cancellation status is still "cancelled".
• Check your payment processor (Apple, Google, LemonSqueezy, etc.) to confirm the subscription is no longer listed as active.
• If the charge is erroneous, contact Revid.Ai support within 48 hours with your screenshots and request an immediate reversal.
• If Revid.Ai does not reverse the charge, file a chargeback with your bank.

Keeping records for disputes

Create a simple document or folder (digital or physical) containing:

• All purchase receipts and invoices.
• Screenshots of the cancellation confirmation.
• Cancellation confirmation emails.
• Any communications with Revid.Ai support regarding refunds or billing issues.
• Bank or credit card statements showing charges and any refunds.

Keep this folder for at least one year after cancellation. If a billing dispute arises or Revid.Ai files a debt collector claim, this documentation is your strongest defense.

Customer reviews and real experiences from canadian users

Before finalizing your cancellation decision, it helps to hear from actual Canadians who've used and cancelled Revid.Ai. Reviews are mixed and reveal patterns worth considering.

What satisfied users say

Users who stick with Revid.Ai praise the intuitive interface, the speed of video generation, and the quality of AI avatars and voiceovers. Many say the platform saved them hundreds of hours on social media content. Creators with consistent posting schedules and high credit budgets find the service excellent value. The community and tutorial library also receive positive mentions.

Why users cancel: common complaints

Cancellation patterns reveal frustration points: many users report that AI credits burn faster than expected, especially on the Growth plan. Others discover hidden features or limitations that weren't obvious during the free trial. Some cite surprise price increases when promotional rates expire (Growth plan jumps from US$39 to US$99). A recurring complaint is that exported videos often need significant manual editing to look professional, reducing the "time saved" claim. Customer support response times are also cited as slow, making refund requests difficult to resolve quickly.

Should you stay or cancel? a comparison of similar video creation tools

If you're on the fence, comparing Revid.Ai to similar Canadian-friendly alternatives may clarify your decision.

Notice that Synthesia offers a 14-day refund guarantee, which Revid.Ai does not. If refund protection matters to you, that alone might justify switching. Stopee recommends trialling a competitor's free tier before fully cancelling Revid.Ai, so you can test if the migration is worthwhile.

Contacting Revid.Ai support and escalation paths

Before or after cancelling, you may need to contact Revid.Ai directly. Knowing the official channels and escalation steps ensures your requests are heard.

How to contact Revid.Ai support

Revid.Ai does not publish a dedicated cancellation address or phone line. Support is handled through in-app chat or email. To reach support:

• Visit the Revid.Ai website and look for a Help, Support, or Contact link (usually in the footer).
• Use the in-app chat feature if you're logged into your account.
• Send an email to support@revid.ai or the support address listed in your account settings.
• Provide your account email, subscription plan, and a clear description of your issue.
• Include a reference number or order ID from your purchase receipt.

Warning: Response times vary; expect 24 to 72 hours for a reply. If support does not respond within 3 business days, escalate by sending a follow-up email and documenting the delay.

Escalation if support ignores your refund request

If Revid.Ai support ignores or denies your refund request unfairly, Stopee recommends escalating through your payment provider (Apple, Google, your bank) rather than waiting longer for company response. Most Canadian banks take refund disputes seriously, especially for digital services that did not meet advertised standards. Document the date and time of your support requests and any responses received.

Final summary: cancel with confidence and protect your rights

Cancelling Revid.Ai is simple if you follow the correct steps for your subscription source and save proof of cancellation. Your Canadian consumer rights protect you from unfair no-refund policies if the service failed to deliver as promised. Before you cancel, export all your work, verify your access end date, and gather evidence of any billing or service issues. After cancellation, monitor your credit card to ensure charges stop. If Revid.Ai refuses a refund you legitimately deserve, your bank, payment processor, or provincial consumer protection body can intervene on your behalf.

Stopee has helped thousands of Canadian consumers cancel subscriptions, dispute charges, and recover refunds through clear, step-by-step guidance and awareness of your rights. Whether you're leaving Revid.Ai because it doesn't fit your workflow, costs too much, or simply isn't delivering results, you have the tools and knowledge to exit cleanly and hold the company accountable. Trust your instincts, document everything, and remember that your consumer rights in Canada are stronger than any company's terms of service.