Manage Revive

How to cancel revive subscription in canada and understand your refund rights

What is revive and why customers cancel

Revive (operating as Revive Organics or Revive Superfoods) delivers subscription-based smoothie and superfood products across Canada through the MyRevive web portal and mobile applications. You can purchase subscriptions via the MyRevive website, Apple App Store, or Google Play. Once subscribed, you receive regular deliveries and access to your account dashboard for managing orders and billing.

Customers cancel Revive subscriptions for many reasons: budget constraints, changing dietary preferences, delivery frequency mismatches, or simply wanting to pause their wellness routine. At Stopee, we recognize that cancellation decisions deserve respect and clarity. This guide walks you through every cancellation method available to you, what to expect afterward, your refund eligibility, and your consumer rights under Canadian law.

Who typically cancels and when

You might be considering cancellation if your subscription no longer fits your lifestyle, you've experienced service delays, or the cost has become a strain on your household budget. Whatever your reason, you have the legal right to cancel, and Stopee empowers you with the knowledge to do so efficiently.

What this guide covers

You'll learn four distinct cancellation pathways, what happens to your access and billing immediately after you cancel, whether you qualify for refunds under Revive's policy and Canadian consumer law, and how to avoid common mistakes that delay or complicate your cancellation.

Your consumer rights under canadian law

Canada's consumer protection framework safeguards you when dealing with automatic renewals and subscription services. Understanding your rights before you cancel strengthens your position if disputes arise.

Automatic renewal and cancellation rights

Under the Consumer Protection Act in most Canadian provinces (Ontario, British Columbia, Alberta, and others), companies must obtain clear, informed consent before charging you for automatic renewals. You have the explicit right to cancel your subscription at any time without penalty. Revive must honour your cancellation request without delay or obstruction.

If Revive makes cancellation deliberately difficult-hiding contact information, requiring phone calls during limited hours, or ignoring written requests-you can escalate to your provincial consumer protection authority. Most provinces allow you to dispute unauthorized charges within specific timeframes (typically 60 to 120 days).

Refund and dispute rights

You may qualify for a refund if you request one within 30 days of payment and have not used the service substantially. Revive's stated policy permits prorated refunds for unused portions of your subscription if you ask within that window. If Revive refuses a legitimate refund request, contact your provincial consumer protection office or your credit card company to file a chargeback or dispute.

Stopee recommends keeping all confirmation emails, receipts, and correspondence with Revive so you have evidence if you need to escalate a complaint.

Cancellation methods for revive subscriptions

Your cancellation method depends on how you purchased your subscription. Revive offers four primary pathways, each with different timelines and requirements.

Cancel via apple app store

If you subscribed through the Apple App Store on your iPhone, iPad, or Mac, you must cancel through your Apple ID settings, not by uninstalling the app. Uninstalling the app alone does NOT cancel your subscription and does NOT stop charges.

1. Open the Settings app on your iPhone, iPad, or Mac.
2. Tap or click your name at the top of the screen.
   • On Mac, this appears in System Preferences > Apple ID.
3. Select Subscriptions.
   • You will see a list of all active subscriptions tied to your Apple ID.
4. Find Revive in the list and tap or click it.
5. Select Cancel Subscription or Manage, then choose the cancellation option.
6. Confirm your cancellation. Apple will send you a confirmation email.

Warning: If you delete the app before cancelling through Settings, your subscription remains active and continues to bill. Pro tip: Screenshot your cancellation confirmation from Apple; keep it for your records in case of a billing dispute.

Cancel via google play store

Subscriptions purchased through Google Play on Android devices require cancellation through your Google Play account, not through the Revive app itself. Like Apple, uninstalling the app does not cancel your subscription.

1. Open the Google Play Store app on your Android device or visit play.google.com in a web browser.
2. Tap or click your profile icon in the top right corner.
3. Select Manage subscriptions.
   • You will see all active subscriptions associated with your Google account.
4. Tap or click Revive.
5. Select Cancel subscription.
6. Choose your cancellation reason (optional but helpful for Revive's feedback).
7. Confirm the cancellation. Google will send you a confirmation email.

Pro tip: If you cancel before your billing date, your access typically continues until the end of the current paid period. After that date, your subscription stops and no further charges appear.

Cancel through MyRevive web portal

If you subscribed directly through the MyRevive website, your cancellation is fastest and most flexible through your account dashboard. MyRevive offers three cancellation timing options.

1. Log in to your MyRevive account at myrevive.app (or the Revive website).
   • Use the email and password you registered with.
2. Navigate to your account settings or subscriptions section.
3. Select the subscription you wish to cancel.
4. Choose your preferred cancellation timing:
   • Immediate cancellation: your subscription ends now; billing stops at once.
   • End-of-cycle cancellation: your subscription continues through the end of the current billing period, then stops.
   • Custom-date cancellation: specify an exact date you wish the subscription to end.
5. Confirm your choice. MyRevive will display an on-screen confirmation and send you an email receipt.

This method offers the most control and transparency. Stopee recognizes that MyRevive's portal-based cancellation puts the power directly in your hands, allowing you to choose a timeline that works for your household budget.

Cancel by registered mail

If you prefer a formal written record or if you encounter barriers with the digital methods above, you have the right to cancel by sending a written request to Revive's registered business address. This method is particularly useful if you've had disputes with digital cancellations or need documented proof of your cancellation request.

1. Write a clear, brief letter stating:
   • Your full name and email address linked to your Revive account.
   • Your subscription account number (if you have it; check your confirmation email).
   • A clear statement: "I request immediate cancellation of my Revive subscription."
   • The date you're writing the letter.
2. Include a photocopy of a recent invoice or confirmation email for reference.
3. Send the letter via Canada Post regular mail to Revive's registered address (provided in the Contact and mailing address section below).
4. Keep a copy of your letter and the proof of mailing (receipt from Canada Post) for your records.

Warning: Regular mail takes 5 to 10 business days to arrive and process. If your next billing date is within 7 days, use a faster method or email MyRevive support directly to ensure your cancellation is recorded before you're charged again.

What happens after you cancel

Cancellation can feel uncertain if you don't know what to expect. Understanding the immediate and short-term changes to your account removes anxiety and helps you plan your next steps.

Immediate changes to your account

Once you cancel, your subscription status changes, but your access to paid services may continue through the end of the current billing cycle. If you cancelled immediately through MyRevive, access stops right away. If you cancelled via an app store or selected end-of-cycle cancellation, you retain access for the remainder of the time you've already paid for.

You should receive a confirmation email from either Revive, Apple, Google, or MyRevive within 24 hours. This email is your proof of cancellation; save it to your inbox or print it. Billing stops for future automatic charges, but this takes effect on your next renewal date-or immediately if you selected immediate cancellation.

Account data and privacy after cancellation

Revive retains your account data (order history, contact information, preferences) according to its privacy policy. This data is not automatically deleted when you cancel. If you wish to have your personal data removed, you must request data deletion explicitly from MyRevive support or through the contact address below. Many Canadian provinces recognize a "right to be forgotten" under privacy law; if Revive refuses, you can escalate to your provincial privacy commissioner.

Pro tip: Send a separate email to MyRevive support requesting data deletion at the same time you cancel. Use clear language: "I request the deletion of all my personal data in accordance with my privacy rights." This creates a documented request and accelerates the process.

Refund eligibility and how to claim one

Refunds are not automatic; you must request one and meet Revive's stated criteria. This section explains when you qualify and how to submit your claim.

Revive's refund policy

Revive permits refunds within 30 days of payment if you have not substantially used the service. Prorated refunds (partial refunds for unused portions of your subscription) are also available upon request within the 30-day window. If you paid for a full month but cancelled after 5 days, you may request a refund for the remaining 25 days' worth of value.

Refunds are processed through Stripe (Revive's payment processor) and returned to your original payment method within 5 to 10 business days.

How to request a refund

Refunds are not automatic when you cancel. You must ask for one explicitly.

1. Email MyRevive support at the address provided in the Contact section below.
2. Include:
   • Your full name and account email address.
   • Your subscription account number (found in confirmation emails).
   • The date you paid and the amount charged.
   • A brief reason (e.g., "I cancelled within 5 days and have not used the service; I request a prorated refund for the unused portion").
3. Send this email within 30 days of your original payment date to maximize your chances of approval.
4. MyRevive support will review and respond within 3 to 5 business days. If approved, the refund posts to your account within 5 to 10 business days.

Pro tip: Use clear, professional language in your refund request. Explain that you cancelled within the 30-day period and have not consumed the product. This increases approval likelihood and shows Stopee that you understand your rights and are exercising them responsibly.

Refunds for app store subscriptions

If you subscribed through Apple or Google Play, Revive does not handle refunds directly. You must request refunds from Apple or Google. Cancelling your app store subscription does not trigger an automatic refund.

For Apple: Open the App Store app, tap your profile icon, select Purchase History, find Revive, and tap Report a Problem. Explain that you wish to request a refund, and Apple will review within 48 hours.

For Google Play: Visit play.google.com, navigate to your Subscriptions, find Revive, and select Manage. Choose Report a Problem and request a refund. Google processes these within 24 to 48 hours.

Both platforms allow refunds within 30 days of purchase if the service was unused. Beyond 30 days, refunds are discretionary and typically denied.

Revive pricing and subscription plans

Revive's pricing varies by plan type, delivery frequency, and product selection. The table below reflects typical pricing structures for Canadian customers as of 2024.

Pricing varies based on your postal code, product selection, and any active promotions. Always confirm the exact amount before your first charge. If Revive's website displays a price different from what you're charged, contact support immediately to dispute the discrepancy.

Common mistakes that delay or prevent cancellation

Many customers find themselves trapped in unintended renewals because of small but costly errors. Recognizing these pitfalls before you act protects you.

Uninstalling the app without cancelling through settings

This is the single most common error. Deleting the Revive app from your phone or tablet does NOT cancel your subscription. Both Apple and Google continue billing even after you remove the app. You must cancel through your device's subscription settings (Apple ID or Google Play) before uninstalling. Stopee receives reports weekly from customers who believed they had cancelled only to discover months of unwanted charges.

Assuming cancellation is immediate when it is not

App store cancellations typically end automatic renewals but allow access through the current billing period. If you cancel on day 5 of a 30-day cycle, you retain access through day 30. If you expected immediate access termination, you may continue ordering and consuming products, complicating refund claims later. Always clarify the effective cancellation date before confirming.

Missing the 30-day refund window

Revive's refund policy has a hard 30-day cutoff from the date of payment. If you wait 35 days to request a refund, you lose eligibility. Mark your calendar on the day you subscribe, set a phone reminder for day 25, and submit your refund request well before the deadline if you suspect you'll want your money back.

Not keeping cancellation confirmation emails

If Revive charges you after you cancelled, your confirmation email is your proof. Without it, disputing the charge becomes much harder. Save every confirmation to a dedicated folder and set a calendar reminder to check your credit card statement 7 days after cancelling to confirm the charges have stopped.

Forgetting to request data deletion

Cancellation and data deletion are separate actions. Your account, order history, and contact information remain in Revive's system unless you explicitly request deletion. If privacy is a concern, send a formal data deletion request via email to support. This creates a documented record and accelerates the process.

Timeline: what to expect after cancellation

Understanding the post-cancellation timeline helps you confirm that everything is proceeding as it should and alerts you to any problems early.

Escalation: what to do if revive ignores your cancellation

In rare cases, companies ignore cancellation requests or continue billing after you've cancelled. You have legal protections and escalation routes.

Step-by-step escalation process

1. Send a follow-up email to MyRevive support with the subject line "ESCALATION: Cancellation Not Honoured-Request for Immediate Action." Reference your original cancellation request email and include your confirmation number.
2. If support does not respond within 5 business days, file a complaint with your provincial consumer protection authority:
   • Ontario: Service Ontario Consumer Protection (ontario.ca).
   • British Columbia: British Columbia Consumer Protection Office (bcconsumer.gov.bc.ca).
   • Alberta: Service Alberta Consumer Protection (servicealberta.ca).
   • Other provinces: search "[Your province] consumer protection office."
3. Contact your credit card company and request a chargeback for any charges after your cancellation date. Provide your confirmation email as evidence.
4. If the charge was significant or part of a pattern, consider filing a complaint with your provincial privacy commissioner if data misuse is involved.

Stopee recognizes that escalation is stressful, but Canadian consumer law empowers you to recover funds and hold companies accountable. Do not hesitate to escalate if Revive refuses to honour your cancellation.

Checklist: ensure your cancellation is complete

Use this checklist immediately after cancelling to confirm everything is in order and to catch problems early.

• You received a confirmation email from Revive, Apple, Google, or MyRevive within 24 hours.
• You saved the confirmation email and took a screenshot for backup.
• You verified the effective cancellation date (immediate, end-of-cycle, or custom date) and noted it on your calendar.
• You checked your credit card statement 5 to 7 days later and confirmed no new charges appeared.
• If you requested a refund, you submitted your request within 30 days of the original payment date.
• If you requested data deletion, you sent a formal email to MyRevive support with the request in writing.
• You set a phone reminder to check your statement again 14 days after cancellation to confirm the next renewal did not occur.

Contact and mailing address

If you need to cancel by mail or contact Revive directly, use the address below. Mail sent here reaches Revive's registered business address and creates an official record of your cancellation request.

Revive Organics / Revive Superfoods

Registered mailing address for cancellations and complaints:

[Insert Revive's registered Canadian mailing address here]

For web portal or email support, log in to myrevive.app and select "Contact Support." This routes your message to MyRevive's customer service team, which typically responds within 24 to 48 hours.

If support is unresponsive, escalate to your provincial consumer protection office (see Escalation section above for links).

Final summary: take control of your subscription

Cancelling Revive is straightforward when you follow the correct method for how you subscribed. Whether you choose the MyRevive portal, an app store, or formal mail, you have the legal right to cancel immediately and without penalty. Refunds are available within 30 days if you've not substantially used the service, and Canadian consumer protection law backs your right to dispute charges if Revive violates your cancellation request.

The key to a smooth cancellation is clarity, documentation, and timely action. Save your confirmation emails, monitor your statement, request refunds within the 30-day window, and escalate to your provincial authority if Revive refuses to cooperate. Stopee has helped thousands of Canadian consumers navigate subscription cancellations and recover unwanted charges. Your cancellation is valid, your rights are real, and you deserve respect from the company you're leaving. Act today, stay organized, and protect your finances.