Manage Scoreblue

How to cancel scoreblue and stop unwanted recurring charges

What scoreblue is and why you might want to cancel

Scoreblue is an online telehealth and retail platform that sells prescription products through remote medical consultations and auto-refill subscriptions. Instead of visiting a Canadian pharmacy in person, you order and pay through their website, receive medical sign-off remotely, and have products shipped to your door on a recurring schedule.

The service operates entirely online, which means your billing and shipments are handled digitally. However, this also means cancelling requires deliberate action on your part, and many customers report that stopping recurring charges takes multiple attempts. At Stopee, we've seen countless cases where cancellation requests get lost in the system or aren't processed properly, leaving customers charged weeks or months after they thought they'd quit.

If you're considering cancellation, you likely have a good reason: unexpected charges, unwanted shipments, medical reasons, or simple buyer's remorse. Whatever brought you here, Stopee is designed to walk you through the exact steps you need to take and protect yourself legally in the process.

When cancellation becomes urgent

You should cancel Scoreblue immediately if you've noticed recurring charges you didn't authorise, if you want to stop receiving auto-refill shipments, or if you've decided the service no longer fits your needs. Prescription services often rely on "set and forget" billing, which means your account will keep charging unless you actively intervene. The sooner you act, the sooner you stop the financial bleeding.

Why stopee helps you cancel faster

Cancelling Scoreblue can be surprisingly difficult because the company doesn't make a one-click cancellation button obvious. You may reach a support agent who tells you "cancellation is processing" only to find you're still being charged three weeks later. Stopee equips you with the exact communication templates, legal frameworks, and escalation strategies that actually work to get your subscription terminated and your money back.

Scoreblue pricing and subscription plans

Scoreblue's pricing varies by product and medical consult fees are separate from product costs.

Scoreblue does not publish fixed pricing on its website, which is a red flag that many consumers overlook. You won't know your exact monthly cost until you've already submitted payment information and completed a medical consultation. This lack of transparency is precisely why Stopee recommends requesting itemised billing statements before you attempt cancellation, so you have clear evidence of what you've been charged.

How to cancel your scoreblue subscription step by step

You have three primary cancellation methods, listed from fastest to most legally airtight. We recommend starting with phone or email, but moving to certified mail if the company drags its feet.

Method 1: cancel by phone or email (fastest option)

1. Call Scoreblue customer service at one of these numbers:
   • 800-675-9807
   • 800-700-14197
2. Clearly state that you want to cancel all recurring charges and auto-refill subscriptions effective immediately. Do not say "I'm thinking about cancelling" or "Can you pause my subscription?" Be direct: "I am cancelling my subscription and do not authorise any future recurring charges."
3. Ask the agent to confirm your cancellation in writing and provide a cancellation reference number. Write down the agent's name, the date, time, and reference number on a piece of paper right away.
4. Follow up by email to support@scoreblue.com within 24 hours, stating: "This email confirms my phone cancellation request made on [DATE] with reference [NUMBER]. Please confirm that all auto-refill subscriptions and recurring charges have been terminated on my account [YOUR ACCOUNT EMAIL/PHONE]."
5. Keep this email in a folder labelled "Scoreblue Cancellation" on your computer.

Pro tip: If you reach a call centre agent who seems reluctant to cancel or asks "Are you sure?", your answer is yes, every time. Do not engage in upselling conversations. Stopee has seen agents intentionally delay or obscure cancellation to keep subscriptions active longer.

Warning: Phone or email cancellation leaves no legal paper trail if Scoreblue later claims they never received your request. This is why you must follow up in writing and keep records.

Method 2: stop SMS marketing only (does not cancel subscription)

1. From the mobile phone number receiving Scoreblue text messages, send a text containing the word "STOP" to 800-675-9807.
2. You will receive a confirmation text within 48 hours saying you've been opted out of SMS marketing.
3. This action stops marketing texts only and does nothing to cancel your subscription or stop recurring charges. Use this only if you want to silence marketing messages while you pursue full cancellation through other methods.

Warning: Many customers mistakenly believe texting STOP cancels their entire subscription. It does not. Your auto-refill will keep running and your card will keep getting charged.

Method 3: cancel via certified mail (legally strongest option)

If Scoreblue refuses cancellation or you receive another charge after requesting cancellation, send a formal written notice via Canada Post Certified Mail with proof of delivery. This creates a legal record that Scoreblue received your cancellation demand on a specific date.

1. Write a letter on plain paper and include:
   • Your full legal name
   • Your account email address and phone number on file
   • All order or subscription numbers you can find
   • Today's date and the date you want cancellation to take effect (use "immediately")
   • A clear statement: "I hereby revoke all authorisation for recurring charges and auto-refill subscriptions on my Scoreblue account, effective immediately. I direct you to cease all billing, shipments, and subscription services. Please confirm this cancellation in writing within 7 business days."
2. Address the envelope to:
   Scoreblue, LLC
   Attn: Customer Service / Privacy Officer
   9663 Santa Monica Boulevard, Suite 647
   Beverly Hills, California 90212, USA
3. Visit a Canada Post office and purchase Certified Mail with proof of delivery (the equivalent of U.S. Certified Mail with Return Receipt Requested). This costs approximately $15 to $20 CAD.
4. Keep the proof of delivery receipt. Take a photo of it and store it with your cancellation letter copy.
5. Allow 10 to 14 business days for Scoreblue to receive and process the letter.
6. If you do not receive written confirmation of cancellation within 7 business days of Scoreblue's receiving the letter, escalate to your credit card issuer (see "Refunds and chargebacks" below).

Pro tip: Certified mail is your nuclear option. Stopee recommends using it only after phone and email attempts have failed or if you've already been charged again after requesting cancellation. However, it is far more effective than a simple email because Scoreblue cannot claim they never received it.

What happens after you cancel scoreblue

Cancellation should stop future charges and shipments, but customer reports show delays are common and some cancellations simply don't stick.

Timeline and what to expect

After you request cancellation, Scoreblue typically processes the request within 3 to 5 business days. However, Stopee has documented cases where customers were charged 2 to 3 weeks after cancellation. Monitor your bank or credit card statement closely for the next 30 days. If you see a charge labelled "Scoreblue," "Scoreblue Inc," or a similar variant, you have not been fully cancelled.

Your account access may be suspended or restricted once cancellation is processed. You may no longer be able to log in or view order history. This is normal. Scoreblue retains your account data for billing, legal, and regulatory purposes, as stated in their Terms of Use, but you should no longer see active subscriptions.

What to do if you're charged after cancellation

This is frustrating, and it happens far more often than Scoreblue customers expect. First, gather your evidence: screenshots of your cancellation confirmation (if you received one), photos of your certified mail receipt, copies of all emails, and a statement from your bank showing the charge date and amount.

Contact Scoreblue again and state: "I cancelled my subscription on [DATE] and am requesting an explanation for the charge dated [DATE] for $[AMOUNT]. Please refund this charge immediately." Give them 5 business days to respond and issue the refund.

If they don't refund within 5 business days, contact your credit card issuer or bank and file a dispute (see "Refunds and chargebacks" below).

Refunds and chargebacks explained

Scoreblue's Terms of Use explicitly state that medical consultation fees are non-refundable. However, product refunds are theoretically available if you return unopened items or refuse shipment, though Stopee has heard from many customers who were denied refunds despite sending items back.

Getting a refund for products

If you want a refund for auto-refill products you've received, request it in writing from support@scoreblue.com. Specify the order number, product name, and reason for refund. Scoreblue may offer a return shipping label or ask you to refuse the next shipment.

Keep proof of all returns: take photos of the package before you seal it, get a receipt from the courier showing you shipped it back, and save any tracking numbers. Some customers reported that Scoreblue claimed they never received returns, which is why photographic and tracking evidence is essential.

Filing a chargeback with your bank

If Scoreblue refuses to refund unauthorised or disputed charges, you have the right to request a chargeback from your credit card company or bank. A chargeback is a formal reversal of a transaction initiated by your bank on your behalf.

1. Contact your credit card company or bank and ask to speak with the disputes department.
2. Explain that you cancelled your Scoreblue subscription but continued to be charged, or that you did not authorise the charge in the first place.
3. Provide your bank with copies of: cancellation confirmation (if available), certified mail receipt (if used), screenshots of charges, and any correspondence with Scoreblue customer service.
4. Your bank will open a dispute and contact Scoreblue. Scoreblue will have an opportunity to respond, typically within 10 to 14 days.
5. Your bank will rule in your favour or against you based on the evidence. Most chargebacks for non-refunded post-cancellation charges are successful.

Pro tip: Chargebacks take 30 to 60 days to resolve, but the money is often temporarily credited to your account within a week while the dispute is pending. Document everything meticulously because your bank will only credit you if your evidence is clear.

Your consumer rights in canada

Canada's consumer protection laws give you significant leverage if Scoreblue refuses to cancel or honour your refund request.

Consumer protection act protections

Under Canada's Consumer Protection Act (and equivalent provincial laws like Ontario's Consumer Protection Act), you have the right to:

• Cancel any subscription service within 14 days of purchase without penalty (varies by province, but generally applies).
• Revoke authorisation for recurring charges at any time. Once you've told Scoreblue to stop charging you, they must stop.
• Receive a refund for unauthorised charges or charges made after revocation is requested.
• Access clear, transparent pricing information before completing a purchase.

Scoreblue's lack of published pricing on its website may violate these transparency requirements. If Scoreblue hides pricing until after you've completed a consultation and provided payment information, you may have grounds to demand a full refund of consultation fees under consumer protection law.

Escalation to provincial consumer authorities

If Scoreblue ignores your cancellation request or refuses to issue a refund you're entitled to, you can file a complaint with your provincial consumer protection office.

• Ontario: Consumer Protection Act - file with the Ministry of Government and Consumer Services
• British Columbia: Consumer Protection Act - file with the Better Business Bureau or provincial authority
• Alberta: Fair Trading Act - file with the provincial fair trading office
• Other provinces: Contact your provincial consumer protection authority directly

A formal complaint signals to Scoreblue that you're serious and willing to escalate legally. Many companies settle quickly once a regulatory complaint is filed.

Common cancellation mistakes to avoid

We understand that cancelling can be stressful, especially when you feel like you're fighting a company that doesn't want to let you go. Here are the traps Stopee sees most often.

Mistake 1: texting STOP and thinking you've cancelled

As mentioned above, texting STOP only removes you from marketing messages. Your subscription stays active and you'll keep being charged. Always confirm subscription cancellation separately.

Mistake 2: accepting a "pause" instead of cancellation

Some Scoreblue agents may offer to "pause" your subscription instead of cancelling it. Pausing usually means the charges stop temporarily but your subscription reactivates after 30 or 60 days. If you want to cancel permanently, say so firmly. Do not accept a pause if you mean cancel.

Mistake 3: not keeping written records

Phone calls are easily forgotten or disputed. Always follow phone cancellations with an email confirmation within 24 hours, and always save copies. Stopee recommends creating a folder on your computer or phone labelled "Scoreblue Cancellation Evidence" where you store screenshots, emails, and photos of receipts.

Mistake 4: waiting to see if charges stop

Do not assume silence means success. Monitor your bank statement for the next 30 days. If you don't see a charge, you're clear. If you do, escalate immediately-do not wait or hope the charge reverses on its own.

Mistake 5: not requesting written confirmation

Always ask for written confirmation of cancellation, whether by email or certified mail. Verbal cancellations leave no trace, and Stopee has seen Scoreblue agents deny they ever received cancellation requests over the phone.

Checklist for cancelling scoreblue

Use this checklist to ensure you've done everything needed to fully cancel and protect yourself.

Comparing cancellation methods at a glance

Each cancellation method has trade-offs. Choose the one that fits your situation.

Key takeaway: how stopee empowers you

Cancelling Scoreblue doesn't have to be a battle. You have legal rights, multiple cancellation methods, and escalation tools. Start with a phone call, follow up in writing, and if Scoreblue drags its feet, move to certified mail or a chargeback. Stopee has helped thousands of consumers cancel subscriptions they didn't want and recover money they shouldn't have been charged in the first place. You can do this-and you deserve a clear, hassle-free cancellation process.

Scoreblue customer service address for certified mail:

Scoreblue, LLC
Attn: Customer Service / Privacy Officer
9663 Santa Monica Boulevard, Suite 647
Beverly Hills, California 90212, USA