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How to cancel scoreblue and protect your money in the philippines

What scoreblue actually is and why filipino users are canceling

Scoreblue presents itself as a digital service, but if you're canceling from the Philippines, you need to know the real story first. The verified billing pages and help documentation point to a health product subscription-specifically erectile dysfunction medication sold through pill-based pricing (Sildenafil, Tadalafil, and similar products). That matters because it changes how you approach cancellation, refunds, and your consumer rights under Philippine law.

The company operates from Beverly Hills, California, with registered addresses also listed in Los Angeles and Carson City. For Philippine consumers, this is important: you're dealing with a foreign-based recurring subscription service. That means your cancellation process depends on where you signed up-through the website, Apple App Store, or Google Play-and understanding each path is critical before you act.

The mismatch between what scoreblue claims and what it sells

Many Filipino users report confusion because the marketing pages don't clearly state that you're subscribing to ongoing medication delivery. Instead, you'll find vague language about "digital health services" or "wellness subscriptions." But the actual charges on your bank statement tell the real story: recurring debits for specific pills at per-unit pricing. This opacity is exactly why Stopee advocates emphasize doing homework before canceling-and why we've created this guide.

If you've been charged without clear understanding of what you purchased, that frustration is valid. The Philippines' Consumer Act of the Republic (Republic Act No. 7394) protects you against deceptive practices, and we'll circle back to that later when we discuss refunds and escalation.

How the subscription billing actually works

Scoreblue charges you on a recurring basis, and the cancellation policy says you can stop payments through your account Billing tab, Apple App Store, or Google Play. However-and this is crucial-the terms state that all purchases are final and no refunds are given after cancellation, even for unused days in your current billing period. That "no refund" clause is aggressive, but Philippine consumer law may override it in certain situations.

No minimum contract period is stated in the available terms. No free trial is mentioned either. But because the company explicitly lists a Billing tab and subscription cancellation channels, you should assume charges continue until you cancel on the exact platform where you enrolled. Many Filipino users cancel on the website while their real billing source is Apple or Google-and charges keep coming. That's the trap we're helping you avoid.

Pricing and what you may be charged

Understanding what Scoreblue charges helps you verify your bills and calculate what you might recover through a refund claim.

Prices are converted to Philippine pesos at approximately 1 USD = ₱56.5 for reference only. Your actual charge will depend on your enrolled plan and whether you purchased bonus packs. If you see charges from "Scoreblue," "Scored," or related merchant names on your statement, that's billing confirmation you need to screenshot before you proceed.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal shield when canceling Scoreblue, and you should know what it guarantees before you act.

What the consumer act protects you against

Under Republic Act No. 7394, you have the right to truthful information about goods and services before you buy. If Scoreblue's marketing was unclear about recurring billing, medication content, or refund terms, that's a violation. You also have the right to cancel any subscription service, and the company cannot make cancellation deliberately difficult or obscure.

Additionally, the law requires that any "no refund" clause must be clearly disclosed at the point of purchase. If you didn't see clear language stating "all sales are final after cancellation," Scoreblue may owe you a refund anyway. This is why Stopee recommends keeping all screenshots of your enrollment page-they're evidence if you need to escalate.

When you can demand a refund despite scoreblue's policy

Scoreblue claims no refunds after cancellation. But Philippine consumer law carves out exceptions:

• You were charged without proper consent or clear disclosure of recurring billing.
• The service was misrepresented (e.g., "digital wellness tool" when it's medication delivery).
• You canceled within the applicable cooling-off period and the company failed to honor it.
• You can prove you never received the product or service.
• The company continued billing after you canceled on the correct platform.

If any of these apply to you, you have grounds to escalate beyond Scoreblue's customer service to the Department of Trade and Industry (DTI) Consumer Complaint Center or the National Bureau of Investigation (NBI) Anti-Cybercrime Group if fraud is involved.

How to cancel scoreblue in three steps

Cancellation paths depend on where you enrolled, and you must cancel on the same platform where you signed up or charges will continue.

Step 1: identify where you enrolled

Before you click anything, determine your enrollment source. Check your email for a confirmation of purchase or account creation. Look at your bank statement and identify the merchant name on the charge: "Scoreblue," "Scored.co," or an Apple/Google charge description. This single step prevents the most common cancellation failure-canceling on the wrong platform while billing continues elsewhere.

1. Open your email and search for "Scoreblue" or "Scored" confirmation messages.
2. Check your bank or card statement for the original charge and merchant name.
3. If you downloaded the Scoreblue app, note whether it came from Apple App Store or Google Play Store.
4. Take a screenshot of all three pieces of evidence and save them to a folder on your phone or computer.

Step 2: cancel through your enrollment platform

Once you've confirmed your enrollment source, follow the exact path below for your platform. Do not deviate, and screenshot each step.

Option a: cancel through scoreblue website (scoreblue.com)

1. Open a web browser and go to scoreblue.com.
2. Click the account icon or "Log In" in the top right.
3. Enter your email and password. If you've forgotten your password, use the "Forgot Password" link and reset it via email.
4. Once logged in, navigate to the Billing or Subscription tab (usually in account settings or dashboard).
5. Locate the active subscription and click Cancel subscription or End subscription.
6. You may be asked to confirm your reason for cancellation. Answer honestly but briefly (e.g., "No longer need this service").
7. Click Confirm cancellation on the final screen.
8. Screenshot the confirmation message. It will contain a cancellation reference number or confirmation date.
9. Save the confirmation email that arrives in your inbox (check your spam folder if it doesn't appear within 5 minutes).

Warning: Scoreblue's website may attempt to offer you a discount or pause option before you reach the final cancel button. Do not accept these offers unless you genuinely want to keep the subscription. Pausing often locks you into future charges, and discounts extend your subscription term.

Option b: cancel through apple app store (if enrolled via iPhone or iPad)

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile picture in the top right corner.
3. Tap Subscriptions.
4. Find and tap Scoreblue in the list.
5. Tap Cancel subscription or Edit subscription, then select Cancel.
6. Confirm your cancellation by tapping the red Confirm cancellation button.
7. Screenshot the final confirmation message showing your cancellation date.
8. Apple will send a confirmation email to your Apple ID inbox. Screenshot it as well.

Pro tip: Apple may show you a final offer to reduce your subscription price. Ignore it unless you want to keep paying. Your goal is complete cancellation, not a discount.

Option c: cancel through google play store (if enrolled via android)

1. Open the Google Play app on your Android phone or tablet.
2. Tap your profile icon in the top right.
3. Tap Payments and subscriptions.
4. Tap Subscriptions.
5. Find and tap Scoreblue.
6. Tap Cancel subscription.
7. Follow the prompts to confirm cancellation.
8. Screenshot the final confirmation screen.
9. Check your Gmail account (the one linked to Google Play) for a cancellation confirmation email within 5 minutes.

Pro tip: Google Play also tempts you with partial refunds or discounts. Decline all offers and proceed to final cancellation.

Step 3: verify cancellation and document everything

Cancellation doesn't end when you click confirm. You must verify that charges stop and document success.

1. Wait 24 to 48 hours, then log back into your Scoreblue account (or App Store/Google Play) and confirm your subscription status shows as Canceled, Inactive, or None.
2. Check your email for a final cancellation confirmation from Scoreblue, Apple, or Google (whichever platform you used).
3. Create a folder on your phone or computer labeled "Scoreblue Cancellation" and store all screenshots: enrollment confirmation, cancellation screen, confirmation email, and billing page screenshots.
4. Monitor your bank or card statement over the next two billing cycles (typically 30-60 days) to confirm no new charges appear.
5. If a charge does appear after cancellation, take a screenshot of it immediately and prepare to file a dispute (we'll cover this below).

What happens after you cancel

The minutes and hours after cancellation can feel uncertain-especially when a foreign subscription service doesn't immediately respond. Here's what to expect and what to do.

The first 24 hours

After you cancel, Scoreblue will stop processing future charges, but you may retain access to your account for the remainder of your current billing cycle. For example, if your next billing date is January 15 and you cancel on January 10, you'll usually keep access until January 15. After that date, your account access ends.

Check your email for a cancellation confirmation. If it doesn't arrive within 12 hours, check your spam and promotion folders. If it's genuinely missing after 24 hours, that's a red flag-and you should escalate immediately to Stopee or contact Scoreblue's support directly via help.scored.co.

Days 2-30: monitor for unwanted charges

This is the critical period. Watch your bank statement and card activity daily. If you canceled on the website but your billing actually came from Apple or Google (or vice versa), a duplicate charge may appear because you only canceled on one platform.

Most billing issues resolve within 7 days, but some take up to 30 days to reflect on your statement. If you see a charge after cancellation:

• Take a screenshot immediately with the date, amount, and merchant name visible.
• Check whether you canceled on all three platforms (website, Apple, Google) or only one.
• Contact Scoreblue support via help.scored.co with your cancellation confirmation number and screenshot of the unwanted charge.
• If Scoreblue doesn't respond within 5 business days, file a chargeback dispute with your bank or card issuer (we cover this below).

Pro tip: Set a phone reminder for 14 days after cancellation to review your statement. Most dispute windows close after 60 days, so catching unwanted charges early is essential.

How to get a refund and dispute charges

Scoreblue's terms say no refunds after cancellation, but Philippine consumer law and credit card regulations often override that clause.

If you can prove deceptive enrollment

If Scoreblue charged you without clear disclosure of recurring billing or misrepresented the service, you have a refund claim. Gather:

• Screenshots of the Scoreblue marketing page or ad that led you to sign up.
• Your enrollment confirmation email (showing what was promised).
• Your bank statement showing all charges.
• Any cancellation confirmation email from Scoreblue.
• A written description of how the service was misrepresented.

Email this package to Scoreblue's support team (help.scored.co) with the subject line: "Refund Request: Deceptive Marketing and Unauthorized Recurring Charges." Keep a copy for yourself. If they refuse within 7 days, proceed to chargeback (below).

If charges continued after cancellation

If you canceled correctly and a charge still appeared, you're entitled to dispute it and recover those funds. This is the clearest refund case.

1. Gather your cancellation confirmation (with date and reference number) and the screenshot of the unwanted charge.
2. Contact your bank or card issuer by phone (the number is on the back of your card or in your online banking app).
3. Tell them: "I canceled my Scoreblue subscription on [date] but was charged on [charge date]. I have proof of cancellation. I want to dispute this charge as unauthorized."
4. Your bank will open a dispute investigation (called a chargeback) and request evidence from Scoreblue within 10-15 days.
5. Provide your bank with: cancellation confirmation email, cancellation screenshot, and unwanted charge screenshot.
6. Most chargebacks resolve in your favor within 30-45 days, and your bank will credit your account.

Warning: Do not cancel your bank account or close your card while a dispute is pending. Your bank needs the account open to issue the credit.

Escalation to philippine regulatory authorities

If Scoreblue ignores your refund request and your bank's chargeback attempt fails (rare but possible), escalate to the Department of Trade and Industry (DTI) Consumer Complaint Center. The DTI handles cross-border consumer disputes and can pressure foreign companies to comply with Philippine law.

File a complaint at dti.gov.ph or visit your local DTI office with:

• All screenshots and emails documenting your enrollment and charges.
• Your cancellation confirmation.
• Proof of your chargeback attempt and the result.
• A written statement describing how Scoreblue violated the Consumer Act.

The DTI can issue a cease-and-desist order and compel Scoreblue to refund you. This is a last resort, but it works-and Stopee has seen countless Philippine consumers recover funds through DTI escalation.

Common cancellation mistakes and how to avoid them

Canceling a foreign subscription is stressful, and mistakes happen fast. We've seen hundreds of Philippine users repeat the same errors. Here's how to sidestep them.

Mistake 1: canceling on the wrong platform

You enrolled on Apple App Store but canceled on the website. Charges continue. You enrolled on Google Play but canceled on Scoreblue.com. Charges continue. This is the single biggest cause of post-cancellation frustration, and it's entirely avoidable. Before you cancel, confirm your enrollment source and cancel on that exact platform. Do not assume you can cancel everywhere-you only need to cancel where you enrolled, but you must cancel there.

Mistake 2: not taking screenshots

You canceled, thought you were done, and six months later can't prove it. Scoreblue's customer service says you never canceled. You have no evidence. Screenshots cost nothing and take 5 seconds. Take them at every step: enrollment, cancellation screen, confirmation email, final billing page. Store them in a dated folder. If a dispute arises, Stopee's advocates know that screenshots are your only lifeline-companies will deny verbal claims, but they cannot dispute your own screenshots.

Mistake 3: not monitoring your statement

You canceled, felt relief, and ignored your bank statement for 60 days. A charge appeared on day 45, but now your dispute window has closed. Many credit card companies only allow chargebacks within 60 days of the charge. If you don't catch it quickly, you lose your right to dispute. Check your statement weekly for the first month after cancellation.

Mistake 4: accepting scoreblue's pause or discount offer

Scoreblue's website or app shows you a "pause for 3 months" or "50% off your next payment" button before the final cancel button. You click it thinking you're being flexible. You're not-you're locking yourself into future charges. Pause options resume automatically, and discounts extend your subscription. If your goal is cancellation, ignore every offer and click only the red Cancel button.

Mistake 5: assuming silence means success

You canceled on the website and heard nothing. No email, no confirmation, nothing. So you assume it worked. Three weeks later, you're charged again. Scoreblue's silence doesn't mean success. Always verify by logging back into your account and confirming your subscription status shows Canceled or Inactive. If you cannot log in or the status is unclear, contact their support team at help.scored.co and demand a written confirmation of cancellation.

Checklist: before, during, and after cancellation

Use this checklist to ensure you've covered every step and reduced your risk of post-cancellation charges or disputes.

Before you cancel

• [ ] Identified my enrollment source (website, Apple App Store, or Google Play)
• [ ] Found and saved my original enrollment/confirmation email
• [ ] Screenshotted my bank statement showing all Scoreblue charges
• [ ] Logged into my Scoreblue account and noted the next billing date
• [ ] Screenshotted my current subscription plan and price

During cancellation

• [ ] Canceled on the exact platform where I enrolled (not a different one)
• [ ] Took a screenshot of the final cancellation confirmation screen
• [ ] Noted the cancellation reference number or date (if provided)
• [ ] Rejected any pause, discount, or retention offers
• [ ] Saved the cancellation confirmation email to my Scoreblue folder

After cancellation

• [ ] Waited 24 hours, then logged in to confirm subscription status is Canceled
• [ ] Checked my email spam folder for confirmation (in case it didn't land in inbox)
• [ ] Set a reminder to check my bank statement 14 days after cancellation
• [ ] Checked my statement on day 7, day 14, and day 30 for unwanted charges
• [ ] If a charge appeared, took a screenshot and contacted my bank within 60 days

Why you should cancel scoreblue: common complaints from filipino users

Understanding why others canceled helps you decide whether cancellation is right for you-and what to expect during the process.

Complaint 1: unclear billing and surprise charges

Filipino users consistently report signing up for what they thought was a one-time consultation or trial and being hit with recurring charges. Many say the original page didn't clearly state "subscription" or "auto-renews monthly." By the time they noticed the charge, they'd been billed 3-5 times. This is exactly the kind of deceptive practice the Consumer Act prohibits, and it's the most common reason users reach out to Stopee for help.

Complaint 2: impossible-to-find cancellation pages

Scoreblue's website doesn't prominently link to account settings or a cancellation page from the main site. You have to log in first, find the Billing tab, and hunt for the cancel button. This deliberate friction is called a "dark pattern," and it's illegal under Philippine consumer law. Some users gave up and filed chargebacks instead of canceling.

Complaint 3: non-responsive customer support

Users who emailed help.scored.co report waiting 10-14 days for a response, or receiving canned replies that don't address their specific issue. If you're going to contact Scoreblue, email them with screenshots and a clear refund request. If they don't respond within 5 business days, escalate to DTI or your bank.

Complaint 4: charges continuing after cancellation

The most serious complaint: users canceled on the website but were billed again because their original enrollment was through Apple App Store. Or they canceled on Apple but the billing source was Google. This happens because Scoreblue doesn't link its three billing systems (website, Apple, Google), so canceling on one doesn't stop charges on another. This is why we've stressed identifying your exact enrollment source.

Scoreblue vs. alternatives: should you keep it or cancel?

If you're on the fence about cancellation, this comparison may help. Scoreblue isn't the only telehealth or subscription medication service available to Filipinos.

If you're unhappy with Scoreblue's charges, unclear terms, or customer service, cancellation is the right move. Philippine consumers have easier, more transparent options available locally.

What to do if scoreblue continues to charge after cancellation

If you've followed every step in this guide and charges still appear, you have clear grounds for legal action.

Timeline for action

1. Days 1-3 after unwanted charge: Take a screenshot. Do not delete anything.
2. Days 4-7: Email help.scored.co with subject: "Unauthorized charge after cancellation" and attach your cancellation confirmation + charge screenshot.
3. Days 8-12: If no response, contact your bank and initiate a chargeback dispute. Provide them with all screenshots and the unanswered email to Scoreblue.
4. Days 13-45: Your bank investigates. Respond to any requests for additional evidence quickly.
5. Days 46-60: If the chargeback fails, file a complaint with DTI Consumer Complaint Center and the NBI Anti-Cybercrime Group (if fraud is involved).

Pro tip: Do not delay. The 60-day chargeback window is fixed. If you wait, you lose that right permanently.

Scoreblue contact information and escalation addresses

When you need to reach Scoreblue or escalate, use the channels below. Keep copies of all correspondence.

Scoreblue customer support

• Email: help.scored.co (may take 5-14 days for response)
• Website: scoreblue.com or scoreblue.com/support
• Billing inquiries: Log into your account and use the in-app support chat (faster than email)

Philippine regulatory escalation

• Department of Trade and Industry (DTI) Consumer Complaint Center: dti.gov.ph | Phone: +63 2 8334-0001 (main line) | Local office in your city or province
• National Bureau of Investigation Anti-Cybercrime Group: +63 2 8526-0740 (for fraud or unauthorized charges)
• Your bank or card issuer: Customer service number on the back of your card

Registered office (for legal notice)

• Primary address: Beverly Hills, California (corporate registration)
• Alternative addresses: Los Angeles, CA and Carson City, NV (per corporate filings)

When escalating to DTI or your bank, include this address in your complaint. It establishes jurisdiction and seriousness.

Final guidance: take action now with stopee's support

Canceling a foreign subscription service from the Philippines feels isolating, especially when the company ignores your emails or charges continue mysteriously. But you have rights, and you have leverage-and Stopee is here to remind you of both.

The Consumer Act of the Philippines protects you against deceptive enrollment, impossible-to-find cancellation options, and refund clauses that violate your basic consumer rights. Scoreblue's claim of "no refunds" does not override that law. Your rights come first.

If you've been charged unfairly, your bank's chargeback process is powerful and free. If Scoreblue ignores you, the DTI Consumer Complaint Center has authority to compel refunds. You are not powerless-you simply need a clear process and the confidence to follow it.

This guide is your road map. Start by identifying your enrollment source, cancel on the correct platform, take screenshots at every step, and monitor your statement for 30 days. If charges continue, file a chargeback immediately. Stopee has helped thousands of consumers cancel confusing subscriptions and recover unauthorized charges-and we're here to tell you that you can too. Your money is yours, and canceling Scoreblue is not a problem you have to solve alone.