Manage Screencastify

How to cancel screencastify and understand your refund rights in canada

What screencastify is and why you might want to cancel

Screencastify is a browser-based screen recording and video-editing tool that captures your screen, webcam, and microphone in one seamless workflow. You can save and export recordings directly to Google Drive, making it popular for educators, trainers, and anyone creating quick video tutorials. The platform includes basic editing tools, drawing features, and tight integration with Chrome.

If you've signed up for a Screencastify subscription but no longer need the service, or you've discovered a tool that fits your workflow better, cancelling is straightforward once you know the steps. At Stopee, we help thousands of Canadians navigate subscription cancellations each month, and Screencastify is no exception. Understanding your options before you act prevents accidental re-billing and protects your consumer rights.

When you should cancel screencastify

You might cancel if your team no longer uses screen recording, your organization switched to a competing platform, or your budget priorities have shifted. Some users cancel after a free trial ends and decide the features don't justify the cost. Others cancel because they've found a lower-cost alternative that meets their needs. Whatever your reason, Stopee recommends cancelling as soon as you know you won't use the service again.

How screencastify's subscription model works

Screencastify charges on an annual or monthly basis, with plans renewing automatically unless you disable auto-renewal. The subscription remains active through the end of your paid term even after you cancel, meaning you keep access to all features until your current billing cycle ends. This is important: disabling auto-renewal stops future charges but does not immediately terminate your account or delete your data.

Screencastify pricing and plan details

Here's what Screencastify costs in Canadian dollars so you know exactly what you're paying for.

If you're on an annual plan, cancelling mid-term does not trigger a refund under Screencastify's stated policy. This is why understanding your cancellation options before they charge you again is critical.

Your consumer rights in canada and statutory protections

Canadian consumer protection laws give you important rights when you purchase digital subscriptions.

Federal and provincial protections that apply to you

Under the Competition Act and provincial consumer protection legislation (such as Ontario's Consumer Protection Act, British Columbia's Business Practices and Consumer Protection Act, and equivalent laws in other provinces), you have the right to clear pricing disclosure, accurate service descriptions, and protection against misleading billing practices. Many provinces also recognize a statutory cooling-off period of 14 days for digital services, during which you can request cancellation and a refund without penalty.

Screencastify's published help articles do not explicitly acknowledge these statutory rights in the Canadian context. If you believe Screencastify has breached your consumer rights-for example, by refusing a refund you're entitled to under provincial law, or by failing to disclose auto-renewal terms clearly-Stopee recommends documenting the issue and escalating to your provincial consumer protection authority.

When to invoke your statutory rights

Contact Screencastify support first and explain that you're invoking your statutory cooling-off rights under your province's consumer protection law. If they refuse or delay, escalate to your provincial consumer protection body. For example, in Ontario, contact the Ministry of Government and Consumer Services; in British Columbia, contact the Office of the Registrar of Mortgage Brokers. Stopee has guided countless users through this process, and having a clear record of your request strengthens your position.

How to cancel your screencastify subscription

Follow these steps depending on where you signed up for Screencastify.

Cancel via the screencastify website

This is the most common cancellation method and takes about two minutes.

1. Sign in to your Screencastify account at the main website.
   • Use the email and password associated with your subscription.
2. Navigate to your account settings.
   • Look for "My Account" or "Account Settings" in the top menu or sidebar.
3. Select the "Billing" tab.
   • This is where all your subscription details, payment method, and renewal date appear.
4. Click "Cancel subscription" or "Disable auto-renewal."
   • The exact button label may vary slightly depending on your account type (personal or organization).
   • Pro tip: Take a screenshot of this page before and after cancellation as proof of the action.
5. Confirm the cancellation.
   • Screencastify will likely ask you to confirm and may offer a discount to keep you. Decline if you're sure about cancelling.
   • You should receive a confirmation email within minutes.
6. Verify the cancellation in your billing section.
   • Return to the Billing page and confirm that auto-renewal is now disabled and your next billing date no longer appears.

Warning: If you see your subscription still listed as "Active" after disabling auto-renewal, that's normal. Your access continues until the end of your current paid term, then the subscription ends automatically.

Cancel through a license manager account

If your organization uses a license manager to administer Screencastify subscriptions, follow these steps instead.

1. Sign in to the license manager portal with your admin credentials.
2. Navigate to the "Subscription" or "Billing" section.
3. Find the subscription you want to cancel and select it.
4. Click "Yes, cancel" to disable auto-renewal.
   • Confirm any additional prompts that appear.
5. If you need to cancel outside the current billing term, submit a support ticket to Screencastify support explaining your request.
   • Include the license manager account ID and the date you want the cancellation to take effect.

License managers should keep a record of the cancellation date for accounting and compliance purposes.

Cancel a subscription purchased via apple app store or google play

If you signed up for Screencastify through a mobile app store, you must cancel through that store, not directly with Screencastify.

1. For Apple App Store: Open Settings on your iPhone or iPad, tap your name, select "Subscriptions," find Screencastify, and tap "Cancel subscription."
   • Your access ends at the end of the current billing period.
   • Check Apple's refund policy if you want to request a prorated refund (they sometimes allow refunds within 14 days of purchase).
2. For Google Play: Open the Google Play app, tap your profile icon, select "Subscriptions," find Screencastify, and tap "Cancel subscription."
   • Google Play allows refunds within 48 hours of purchase; after that window, cancellation stops future charges but does not refund the current period.

Pro tip: App Store and Google Play often have their own refund policies that are separate from Screencastify's, and they may be more generous. If you cancel within their refund window, you may receive a credit to your Apple ID or Google Play account.

What happens after you cancel screencastify

Cancelling can feel uncertain if you don't know what to expect, so here's exactly what happens on your end.

Your access and account after cancellation

When you disable auto-renewal through your Screencastify account, your subscription remains active and fully functional until the last day of your current paid term. You keep all recording, editing, and export features during this time. On the renewal date, your subscription simply ends-no surprise charge appears on your card.

Your account itself is not automatically deleted. Your existing recordings, settings, and preferences remain stored in Screencastify unless you specifically request deletion. If you want Screencastify to delete your account and all associated data, contact Screencastify support and make that request explicitly. Data removal may take several days or longer depending on their retention policies.

Your recordings and data

If you have recordings saved to Google Drive or another cloud service, those files remain in your Google Drive account even after your Screencastify subscription ends. You own those recordings; cancelling does not delete them. If you have recordings saved only within Screencastify's system, download them before your subscription ends to ensure you don't lose them.

Billing and payment method

Once auto-renewal is disabled, Screencastify will not attempt to charge your payment method. Your card or bank account is safe from future Screencastify charges. However, Stopee recommends checking your card or bank statement 7 to 10 days after your expected renewal date, just to confirm no charge went through.

Refunds and whether you qualify for one

Screencastify's published policy states that they do not offer refunds-neither full nor prorated-for active subscriptions.

Screencastify's refund policy

According to Screencastify's help documentation, once you purchase a subscription, the payment is non-refundable. This applies to both annual and monthly plans. Disabling auto-renewal stops future charges but does not entitle you to a refund for the time you've already paid for.

When you might qualify for a refund under canadian law

Screencastify's blanket no-refund policy may not override your statutory consumer rights in Canada. Specifically:

• If you purchased Screencastify within the last 14 days and are within your province's cooling-off period, you may have the right to cancel and receive a full refund. This applies even if Screencastify claims no refunds are available.
• If Screencastify misrepresented the service (for example, promised features that don't work, or failed to disclose that auto-renewal would apply), you may have grounds for a chargeback or refund claim.
• If you were charged after cancelling due to a billing error, you have the right to dispute the charge and request a refund.

Stopee recommends contacting Screencastify support first and clearly stating that you're requesting a refund based on your statutory consumer protection rights. Include your province and the reason (cooling-off period, misrepresentation, or billing error). If they refuse, file a complaint with your provincial consumer protection authority.

Disputing a charge with your bank or credit card company

If Screencastify refuses to honour a refund and you believe you have the right to one, you can dispute the charge through your bank or credit card company. Contact your card issuer, explain that you cancelled the subscription and requested a refund but were refused, and ask them to initiate a dispute or chargeback. Your bank has processes in place to resolve these situations and may reverse the charge if your claim is valid.

Common cancellation mistakes and how to avoid them

Cancelling a subscription sounds simple, but small missteps can leave you exposed to unwanted charges or regret. Here's what often goes wrong and how to sidestep these traps.

Mistake 1: confusing account deletion with auto-renewal cancellation

Many users believe that closing their account or logging out of Screencastify is the same as cancelling the subscription. It's not. Your subscription renews automatically unless you explicitly disable auto-renewal in the Billing section. Deleting your account or password does not stop charges. Always go to Billing and click "Cancel subscription" or "Disable auto-renewal" directly.

Mistake 2: cancelling too close to your renewal date

If you cancel on the day your subscription renews, Screencastify may have already processed that renewal charge before your cancellation takes effect. To be safe, cancel at least 3 to 5 days before your renewal date. You can find your renewal date in the Billing section. If you miss this window and are charged, contact Screencastify support immediately and request a refund or credit.

Mistake 3: not taking screenshots or saving confirmation emails

After you cancel, Screencastify sends a confirmation email. Save it. If a dispute arises later-for example, if you're charged again by mistake-that email is your proof of cancellation. Take a screenshot of your Billing page showing "auto-renewal disabled" or "subscription cancelled" as well. Stopee has helped users resolve billing disputes much faster when they had this documentation ready.

Mistake 4: forgetting to cancel a second subscription or trial

If you signed up for Screencastify on both a work account and a personal account, or if you started a free trial that converted to a paid subscription, you may have two active subscriptions. Check your email for all Screencastify receipts and confirmations, and cancel each subscription separately. One lingering subscription will keep charging you.

Mistake 5: ignoring the refund window if you purchased via apple or google

Apple App Store and Google Play have refund windows (typically 14 days for Apple, 48 hours for Google). If you cancel within these windows, you can request a refund directly through the app store. Many users miss this and never recover the money. Check your receipt email to see when you purchased, and act quickly if you want a refund.

Checklist: before and after cancellation

Use this checklist to ensure you cancel cleanly and don't miss any important steps.

How stopee helps you cancel with confidence

Cancelling a subscription should never feel stressful or risky. At Stopee, we've helped thousands of Canadian consumers navigate cancellations across dozens of services, from software to streaming to SaaS platforms. We know the traps, we understand your rights, and we believe in clear, empowering guidance.

Whether you're cancelling Screencastify, negotiating a refund, or dealing with an unexpected charge, Stopee is here to walk you through it. Our step-by-step guides, consumer law summaries, and practical checklists take the guesswork out of the process. We also maintain up-to-date information on how major platforms handle cancellations, so you always have the most current instructions.

Visit Stopee today to explore guides for other services you may want to cancel, and remember: you have rights as a consumer in Canada, and you deserve a straightforward, respectful cancellation experience. Stopee has guided thousands of people through this journey and stands ready to help you next.

Still have questions about your cancellation? Reach out to Screencastify support at their help centre, or contact your provincial consumer protection authority if you need escalation. Stopee remains your trusted resource for every cancellation decision you face.