Manage Screenpal

How to cancel screenpal in canada and protect your subscription rights

What is screenpal and why you might want to cancel

Screenpal is a screen recording and video creation platform that helps you capture, edit and share tutorials, presentations, marketing videos and quick demos. The service runs as a web application and also as mobile apps on iOS and Android, offering editing tools, captions and tiered premium features you can unlock through in-app purchases or annual subscriptions.

You might be cancelling because your project wrapped up, you found a competing tool that fits better, or your subscription renewal date is approaching and you've decided the features no longer align with your needs. Whatever your reason, Stopee is here to walk you through the process with clarity and confidence.

Screenpal pricing in canada

Understanding what you're paying for helps you decide whether to keep or cancel your plan.

Most of Screenpal's Canadian pricing sits on iOS in-app purchases. If you're on Android through Google Play or using the web platform, pricing structures may differ. The monthly Unlock Premium at C$7.99 is the entry point; annual plans give you deeper discounts if you commit for a full year.

Your consumer rights in canada and what they mean for cancellation

Canadian consumer protection law gives you specific rights when cancelling digital subscriptions, and Stopee recommends you know them before you proceed.

Federal and provincial consumer protection for digital services

Under the federal Consumer Protection Act and comparable provincial legislation, you have the right to accurate service descriptions and to cancel if a service is defective or materially misrepresented. However, Canada does not offer an automatic 14-day "change of mind" cooling-off period for digital subscriptions the way the European Union does. This means if you cancel Screenpal simply because you changed your mind and the service works as advertised, you typically cannot claim a prorated refund for unused time.

The exception: if Screenpal fails to deliver the features promised, causes technical harm or is genuinely unavailable, you have grounds to dispute the charge through your payment provider or provincial regulator. Stopee has helped thousands of consumers navigate these disputes by documenting the problem first.

Apple app store and google play cancellation protections

If you purchased Screenpal through Apple's App Store (iOS) or Google Play Store (Android), those platforms operate under their own cancellation and refund policies. Apple allows you to cancel subscriptions from your account settings, and you retain access until the end of your current billing period. Google Play offers similar controls. Both platforms have dispute mechanisms if you believe a charge was unauthorized or if the app failed to work.

How to cancel screenpal on the web

Cancelling Screenpal through the web platform is the most straightforward route and gives you direct control over your subscription.

1. Open a web browser and navigate to the Screenpal website.
2. Sign in to your account using your email and password.
   • If you've forgotten your password, use the "Forgot password?" link on the login page.
3. Click on your profile icon or account menu, usually located in the top right corner of the dashboard.
4. Select "Account Settings" or "Settings" from the dropdown.
5. Look for the "Plan & Billing" or "Subscriptions" section.
   • This section displays your current plan, renewal date and billing history.
6. Find the option to "Cancel subscription," "Turn off auto-renewal," or "Manage plan."
   • Pro tip: Screenpal often offers a "Turn off auto-renewal" option first. This stops future charges without immediately cancelling access. You keep your premium features until the current billing cycle ends.
7. Click the cancellation or auto-renewal toggle and confirm your choice when prompted.
8. You will receive a confirmation email within minutes. Save this email as proof of cancellation.

Warning: Do not simply delete the app or stop using Screenpal. The subscription will renew on your billing date unless you turn off auto-renewal through the account settings. Stopee has seen many users surprised by charges because they assumed deletion = cancellation.

How to cancel screenpal on iOS

If you subscribed to Screenpal through the Apple App Store, you manage and cancel the subscription directly in your Apple ID settings, not within the app itself.

1. On your iPhone or iPad, open the Settings app.
   • Settings is the grey gear icon on your home screen.
2. Tap your Apple ID name at the top of the Settings menu.
   • This opens your Apple ID profile summary.
3. Select "Subscriptions."
   • This shows all active and expired subscriptions tied to your Apple account.
4. Find "Screenpal" in the subscriptions list and tap it.
   • The app entry displays your current plan, renewal date and price.
5. Tap "Cancel Subscription" at the bottom of the Screenpal subscription details page.
6. When prompted, choose a reason for cancellation (optional but helpful for Screenpal's product feedback).
7. Confirm the cancellation. iOS will show a "Cancellation confirmed" message.
8. Screenpal access continues until the end of your current billing period. Check your email for a cancellation receipt from Apple.

Pro tip: Apple requires that you cancel at least one full calendar day before your renewal date to avoid being charged for the next billing period. If your renewal is tomorrow, cancel today. If you miss this window and are charged, you have 45 days to request a refund from Apple through the "Report a Problem" function in your Apple ID account.

How to cancel screenpal on android (Google play)

Android users manage Screenpal subscriptions through the Google Play Store app, where all payment history and cancellation controls live.

1. Open the Google Play Store app on your Android device.
   • Look for the multicoloured Play Store icon.
2. Tap your profile icon in the top right corner of the screen.
3. Select "Payments and subscriptions."
   • This menu consolidates all your Google Play purchases and active subscriptions.
4. Tap "Subscriptions."
   • You will see a list of all subscriptions currently active on your Google account.
5. Find and tap "Screenpal" in the list.
6. Select "Cancel subscription."
   • Google Play will ask if you're sure and may offer a discounted renewal as a retention offer.
7. Confirm your cancellation choice. Google Play sends a confirmation email immediately.
8. Your Screenpal premium features remain accessible until the end of your current billing cycle.

Warning: Google Play's refund policy depends on where you live and the circumstances of your cancellation. In Canada, you can request a refund if you cancel within 48 hours of the charge or if the app is genuinely defective. After 48 hours, refunds are at Google's discretion. Stopee recommends requesting a refund through Google Play if you believe a charge was unauthorized.

What happens after you cancel screenpal

Cancellation is not deletion, and understanding what persists after you cancel helps you avoid surprises.

Your access and account data

Once you cancel, Screenpal stops charging you at the end of your current billing cycle. Your account remains active and your recorded videos stay stored according to Screenpal's data retention policy (usually 30 to 180 days for free accounts, longer for archived content). You can still log in and download your recordings during this period. Cancellation does not automatically erase your account or content unless you request deletion through Screenpal's formal data removal process.

If you want your account and all associated data permanently deleted, contact Screenpal support separately and request account deletion. This is different from cancelling your subscription and must be handled as a dedicated request. Stopee emphasizes this distinction because many users assume "cancel" means "delete everything," which is not the case.

Billing and payment after cancellation

After you cancel, no further charges will appear on your payment method. If you are on a monthly plan and cancel mid-cycle, you retain access until the renewal date that triggered your current charge. For example, if you renewed on the 15th and cancelled on the 20th, you keep premium features until the 15th of next month, when the subscription would have renewed. You do not receive a refund for the unused days (unless provincial law mandates otherwise).

Refund policy: when you can and cannot get your money back

Screenpal's standard refund policy does not cover cancellations made simply because you changed your mind. However, Canadian consumer law and platform-specific policies create exceptions worth understanding.

When screenpal typically does not refund

If you cancel partway through a billing period, Screenpal does not provide a prorated refund. You keep access until the renewal date, but no money returns to your account. This applies whether you cancel on day 1 or day 29 of a 30-day cycle. This policy aligns with most Canadian digital service practices and is consistent across web, iOS and Android purchases.

When you may qualify for a refund

Refunds may be available in these scenarios:

• Service defect or misrepresentation: If Screenpal fails to work as advertised, you cannot access promised features or the app crashes repeatedly, you have grounds to dispute the charge as "services not rendered" or "goods not as described."
• Unauthorized charge: If someone charged your account without permission, contact your payment provider immediately and file a chargeback or dispute.
• Duplicate billing: If you were charged twice for the same period, Screenpal support can investigate and reverse the duplicate charge.
• iOS or Google Play consumer protections: Apple and Google allow refunds within 48 hours of purchase in Canada. After 48 hours, escalate through their official dispute channels.

Stopee recommends documenting any service failures with screenshots or video evidence before requesting a refund, as this strengthens your case with both Screenpal and your payment provider.

Common cancellation mistakes and how to avoid them

Many Screenpal users think they've cancelled only to find themselves charged again the following month. These mistakes are preventable.

Mistake 1: closing the app instead of turning off auto-renewal

Deleting the Screenpal app from your phone or closing your browser does not cancel the subscription. The payment remains tied to your Apple ID, Google Play account or Screenpal account, and the renewal charge will process on schedule. You must explicitly cancel through account settings on each platform.

Mistake 2: cancelling through the app rather than account settings

Some apps offer a "delete account" button within the app itself, but Screenpal's in-app menu does not contain a subscription cancellation function. Always cancel through Apple Settings (iOS), Google Play Store (Android) or your Screenpal account dashboard (web). The app itself is not the place to manage billing.

Mistake 3: not confirming the cancellation email

After you submit a cancellation request, check your email for a confirmation message from Screenpal, Apple or Google within 15 minutes. If you do not receive one, log back into your account settings and verify that auto-renewal is still disabled. Sometimes the cancellation does not process on the first attempt.

Mistake 4: cancelling too late before renewal

If your renewal date is tomorrow and you cancel today on iOS, you may still be charged because Apple requires 24 hours' notice. For annual plans, a missed cancellation window can lock you into another year of charges. Set a phone reminder for 5 days before renewal so you have time to cancel without rushing.

Screenpal cancellation checklist

Use this checklist to ensure you've completed every step and avoided common pitfalls.

• I know which platform I used to subscribe (web, iOS or Android).
• I have logged into my account on that platform.
• I have navigated to Subscriptions, Plan & Billing or Payments section.
• I have located the Screenpal subscription entry.
• I have clicked "Cancel subscription" or "Turn off auto-renewal" and confirmed the action.
• I have received and saved a cancellation confirmation email.
• I have verified that auto-renewal is now disabled in account settings.
• I understand that my access continues until the end of the current billing cycle.
• I have not deleted the app or cleared my browser-I have only cancelled the subscription.
• If a refund is needed, I have documented the reason and contacted support within 48 hours (iOS/Android).

Contacting screenpal support if cancellation goes wrong

If you encounter problems cancelling Screenpal or believe you were charged in error, reaching support quickly prevents further charges.

Screenpal's primary communication channel is through your account dashboard or the support email address listed on their website. If you purchased through iOS, escalate disputes through Apple Support or the Report a Problem feature in your Apple ID account. For Android purchases, use Google Play's contact seller or report problem option. Stopee recommends documenting every interaction-screenshots, email receipts and timestamps-before escalating to your provincial consumer protection agency or credit card company if Screenpal does not respond within 10 business days.

Summary: your path to cancelling screenpal with confidence

Cancelling Screenpal in Canada is straightforward when you follow the correct channel for your subscription source. Whether you subscribed through the web, iOS or Android, the process takes under 5 minutes, and you retain full access to your account and recordings until your billing cycle ends. Refunds are not automatic for simple cancellations, but Canadian consumer protection law supports your right to dispute charges if the service fails or is misrepresented.

The key to a smooth cancellation is taking action before your renewal date, confirming the cancellation in writing and verifying that auto-renewal has been disabled. Stopee has helped thousands of consumers cancel Screenpal and other digital subscriptions by walking through each step with clarity and anticipating the traps that catch most users off guard. If you face resistance or confusion, your provincial consumer protection office and your payment provider are always available as escalation points to protect your money.

You have the power to control your subscriptions, and Stopee is here to ensure you exercise that power with confidence and full knowledge of your rights.