Manage Screenpal

How to cancel ScreenPal in new zealand and reclaim your money

What ScreenPal is and why you might want to cancel

ScreenPal (formerly Screencast-o-matic) is a screen recording and video-editing platform designed to help you create tutorials, presentations, and professional recordings with ease. You can record your screen, add voiceovers or captions, and export or host videos online - all without leaving your browser or mobile device.

The service offers a free tier that covers basic recording, alongside paid plans that unlock advanced editing tools, longer recording lengths, higher-quality exports, transcription features, and collaboration options. Many people use ScreenPal for onboarding videos, sales presentations, or educational content creation.

However, if you've upgraded to a paid plan and no longer need the service - or if you've found a better alternative - you have the right to cancel. At Stopee, we know that cancellation should be straightforward, and that's why we've created this guide to help you exit cleanly and understand your rights as a New Zealand consumer.

Common reasons to cancel ScreenPal

You might cancel because you've finished your project, switched to a competitor like Loom or Camtasia, or realised the paid features don't justify the monthly cost. Others cancel after discovering they can achieve the same results with free alternatives. Whatever your reason, you deserve clear instructions and transparent information - which is exactly what Stopee provides.

The cost of staying subscribed

If you're paying monthly or annually for ScreenPal, continuing without cancellation means recurring charges appear on your card indefinitely. Even if you haven't logged in for weeks, auto-renewal pulls money from your account until you explicitly cancel. That's why taking action today matters.

Your consumer rights in new zealand and how they protect you

New Zealand consumer law is on your side when dealing with digital services like ScreenPal. The Consumer Guarantees Act and the Fair Trading Act both apply to software subscriptions, regardless of whether ScreenPal is based overseas.

What the consumer guarantees act means for you

Under this Act, ScreenPal must deliver a service that is of acceptable quality and works as described. If the platform consistently crashes, fails to record video properly, or doesn't include promised features, you're entitled to a remedy - not just a refund, but repair, replacement, or compensation.

Even if ScreenPal's terms say "no refunds for cancellations," the Consumer Guarantees Act can override that clause if the service itself is faulty. This is a crucial shield that many consumers don't know about. If ScreenPal hasn't delivered what was promised, you may have legal grounds to demand a full refund, even outside their standard cancellation window.

Fair trading act protections

The Fair Trading Act prevents companies from using misleading conduct, unfair contract terms, or high-pressure sales tactics. If ScreenPal makes cancellation deliberately difficult - hiding the cancel button or charging you a penalty without clear disclosure - that conduct may breach the Act.

Stopee recommends documenting everything: take screenshots of the pricing page when you signed up, note any changes to features, and keep records of any support communications. This evidence protects you if you need to escalate a dispute to the Commerce Commission.

Methods to cancel ScreenPal from new zealand

You have three main pathways to cancel your ScreenPal subscription, depending on how you signed up. Each method works, but the website method is fastest and gives you immediate confirmation.

Cancel via the ScreenPal website (fastest option)

This is the recommended approach because you get instant confirmation and can see your remaining access period right away.

1. Open your web browser and navigate to the ScreenPal website.
2. Log into your account using your email and password.
   • If you've forgotten your password, use the "Forgot password?" link and check your email for a reset link.
3. Click on your profile icon or name (usually top-right of the screen).
4. Select "Settings" or "Account Settings" from the dropdown menu.
5. Look for "Plan & Billing," "Subscription," or "Billing & Subscription" in the left sidebar.
   • If you see multiple tabs, choose the one labelled "Subscription" or "Billing."
6. Find your current plan and click "Cancel My Plan," "Cancel Subscription," or "Manage Subscription."
   • Some versions of the ScreenPal dashboard use "Turn off auto-renewal" instead of an explicit cancel button.
7. Read the confirmation screen carefully - ScreenPal will state your access end date.
8. Complete any final steps (you may be asked to provide a cancellation reason).
9. Check your email for a cancellation confirmation message from ScreenPal.
   • Pro tip: Save this email as proof of cancellation. You'll need it if you dispute a charge later.

Cancel via apple app store (iOS users)

If you signed up for ScreenPal through your iPhone or iPad, you must cancel through Apple's subscription settings - ScreenPal cannot process this cancellation for you.

1. Open the "Settings" app on your iPhone or iPad.
2. Tap your name at the top of the Settings screen.
3. Tap "Subscriptions."
4. Find and tap "ScreenPal" in the list.
   • If you don't see ScreenPal, scroll down - it may be under "Expired" subscriptions if you've already cancelled.
5. Tap "Cancel Subscription."
   • You may see a warning or offer to pause the subscription instead - ignore these and proceed with cancellation if that's your intent.
6. Confirm your decision by following the final prompt.
7. You'll receive a confirmation message from Apple immediately.
   • Warning: App Store cancellations are processed by Apple, not ScreenPal. If you're owed a refund, you must request it directly from Apple through the "Report a Problem" feature on the App Store or contact Apple Support.

Cancel via google play store (Android users)

Android users who subscribed through Google Play face the same situation: Google processes the cancellation, not ScreenPal.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap the menu icon (three horizontal lines) in the top-left corner.
3. Tap "Manage subscriptions" or "Subscriptions."
4. Find "ScreenPal" and tap it.
   • If it's not visible, check the "Expired" or "Inactive" tab.
5. Tap "Cancel subscription" and confirm your choice.
   • Google may show you a discount offer - you can decline and proceed with full cancellation.
6. Look for a confirmation message from Google Play.
   • Pro tip: Screenshot this confirmation. If Google charges you again, you'll have proof you cancelled and can dispute it with your bank or credit card provider.

What happens to your account after you cancel

Cancellation doesn't delete your account or your recordings - it simply stops future charges and removes access to premium features. Understanding the timeline helps you plan around your cancellation date.

Your access during and after the cancellation period

When you cancel, your paid subscription remains active until the end of your current billing cycle. If you're on a monthly plan and cancel on the 15th of the month, you keep access until the last day of that month. If you're on an annual plan, you can record until your annual renewal date passes.

After that date, you drop back to ScreenPal's free tier. You retain all videos and recordings you created while paid, but you lose access to premium editing tools, longer recording limits, and advanced features. Your account itself stays open unless you request complete deletion.

What happens to your videos and data

All recordings you made while subscribed remain in your account and are yours to keep. You can export them, share them, or delete them yourself at any time. ScreenPal doesn't remove your content when your subscription expires - you're not locked out of your own work.

If you want to download videos before your paid access ends, Stopee recommends doing so immediately after cancelling. That way, even if something goes wrong, you have local backups on your computer.

Will you get a refund from ScreenPal

ScreenPal's standard refund policy is strict: the company does not issue refunds for unused subscription time when you cancel mid-billing cycle. However, that's not the complete story, and consumer law in New Zealand offers important exceptions.

ScreenPal's stated cancellation policy

According to ScreenPal's terms, cancellation stops future charges but does not trigger a refund for the time remaining on your current billing period. If you paid NZD 10 per month and cancel on day 5, you don't get NZD 25 back for the remaining 25 days.

This policy applies to website cancellations, app store cancellations, and all other methods. Once you've paid, that money is treated as non-refundable under ScreenPal's standard terms.

Legal exceptions that override ScreenPal's policy

However, New Zealand law can override ScreenPal's "no refund" stance in specific situations. Under the Consumer Guarantees Act, if ScreenPal fails to provide a service of acceptable quality, you're entitled to a remedy - which may include a full refund, even if you're outside the usual cancellation window.

Examples where you might claim a refund:

• ScreenPal frequently crashes or is unavailable, preventing you from recording.
• The platform doesn't deliver promised features (e.g., transcription doesn't work as advertised).
• Your videos are deleted or lost due to ScreenPal's error.
• You signed up based on misleading marketing claims that the service doesn't live up to.

If any of these apply, you have a case for escalation. Start by requesting a refund directly from ScreenPal support, citing the Consumer Guarantees Act. If they refuse, contact the Commerce Commission - the government body that enforces these laws.

App store refunds and chargebacks

If you subscribed via Apple App Store or Google Play, refund requests go to Apple or Google, not ScreenPal. You have up to 45 days after a charge to request a refund through the app store itself. Beyond that, you can dispute the charge with your bank or credit card provider.

Stopee advises keeping your cancellation confirmation and any communication from ScreenPal or the app store. This documentation strengthens a chargeback claim if the company re-bills you after you've cancelled.

ScreenPal pricing in new zealand and what you're paying for

ScreenPal displays pricing in USD on its website, which means you won't see NZD amounts listed. Understanding the plan structure helps you decide whether to stay or cancel.

Plan overview and typical costs

To estimate NZD costs, use the current NZD/USD exchange rate (roughly 1 USD = 1.60-1.70 NZD at the time of writing, though this fluctuates). A $10 USD monthly plan costs approximately NZD 16-17 per month in New Zealand dollars.

Pro tip: If you're considering staying on ScreenPal, check whether annual billing saves you money. Many SaaS platforms offer 15-25% discounts for yearly payments upfront, which can reduce your per-month cost significantly.

Common cancellation mistakes to avoid

Cancellation can feel stressful, especially if you're unsure whether you'll lose access to your videos or face hidden charges. We've helped thousands of consumers through this process, and here are the traps we see most often.

Mistake 1: confusing "pause" with "cancel"

Some subscription platforms offer a "pause subscription" button right next to the cancel option. Pausing stops charges temporarily but automatically resumes after 1-3 months - you haven't actually cancelled. Always click "cancel" or "turn off auto-renewal," not pause.

Mistake 2: not saving your cancellation confirmation

After you cancel, you receive an email confirmation. If you delete this or lose it, you have no proof you cancelled if ScreenPal charges you again. Save the email, take a screenshot of the confirmation page, or take a photo with your phone. Stopee recommends keeping this proof for at least 6 months.

Mistake 3: assuming app store cancellations don't require follow-up

If you cancelled through Apple or Google, those companies send you the confirmation - not ScreenPal. You won't receive an email from ScreenPal itself. This is normal and doesn't mean the cancellation failed. Trust the app store's confirmation; it's binding.

Mistake 4: forgetting to download your videos before the access period ends

Your paid access expires on a specific date. ScreenPal won't delete your videos on that date, but after expiration you lose access to premium export quality and editing tools. Download everything you need while you still have premium access - it takes just minutes and prevents regret later.

Mistake 5: not checking your bank statement after cancelling

In rare cases, ScreenPal continues to charge users even after cancellation. After you cancel, monitor your bank statement for the next 1-2 billing cycles. If a charge appears, contact your bank immediately and dispute it using your cancellation confirmation as evidence.

Before you go: make sure you've prepared

Use this checklist to ensure your cancellation is complete and you're protected.

• Log in to ScreenPal and check your current plan name and next billing date.
• Export or download any videos you want to keep (don't assume they're automatically saved elsewhere).
• Open your subscription settings and locate the cancel button.
• Note the exact wording of your cancellation confirmation (e.g., "Your subscription will end on 30 June 2025").
• Take a screenshot or save the confirmation email immediately after cancelling.
• If you subscribed via app store, verify the cancellation in Apple Settings or Google Play - don't assume the website cancellation affected the app store.
• Add a note to your calendar for the day after your access expires, so you remember to monitor your bank account.
• If you ever need proof of cancellation (e.g., for a chargeback), you have the email and screenshot ready.

Need help cancelling or disputing a charge

If you've cancelled but ScreenPal continues to charge you, or if you believe the service failed to deliver what was promised, you have options. Stopee has guided hundreds of New Zealand consumers through refund disputes and knows exactly where to escalate when companies refuse to cooperate.

First step: request a refund directly from ScreenPal

Contact ScreenPal support through their website support portal. Be clear and factual: state your cancellation date, the charge you're disputing, and why you believe you're entitled to a refund (e.g., service quality issues, or the charge occurred after you cancelled). Keep a copy of every email you send and receive.

Second step: escalate to the commerce commission

If ScreenPal ignores your refund request or refuses on weak grounds, file a complaint with the Commerce Commission (the New Zealand government body that enforces consumer law). You can file online at www.comcom.govt.nz. Include your cancellation proof, screenshots of the charges, and all correspondence with ScreenPal.

Third step: dispute the charge with your bank

If ScreenPal charged you after you cancelled, you can dispute the charge with your bank or credit card provider. Provide them with your cancellation confirmation email and proof that the charge occurred after the cancellation date. Banks can reverse fraudulent or unauthorised charges, though this should be a last resort after ScreenPal support and the Commerce Commission have failed.

Key takeaways and final thoughts

Cancelling ScreenPal is straightforward when you know where to look: log in, navigate to settings, and click cancel. Your paid access continues until the end of the billing period, your videos stay with you, and no further charges occur.

Remember that your consumer rights - including the Consumer Guarantees Act - protect you even when a company's cancellation policy says "no refunds." If ScreenPal doesn't deliver what was promised, you have legal grounds to demand a remedy.

Use Stopee as your trusted resource for cancellation advice. Stopee has helped thousands of consumers cancel unwanted subscriptions, understand their rights, and recover money they were owed. Whether you're leaving ScreenPal for a competitor or simply no longer need the service, Stopee is here to guide you through every step. Visit Stopee at stopee.com to explore more cancellation guides, dispute templates, and consumer protection resources tailored for New Zealand.

Contact information for ScreenPal in new zealand

ScreenPal does not have a dedicated postal address for New Zealand cancellations. For account and billing inquiries, use the in-app support portal or email ScreenPal through their website contact form. For legal notices (including disputes), ScreenPal's registered address is in the United States - details are typically found in their terms of service.

For regulatory complaints related to New Zealand consumer law, contact the Commerce Commission directly. Stopee recommends this as your first escalation point when ScreenPal doesn't cooperate.