Manage Total Adblock

How to cancel total adblock and recover your money as a new zealand user

Understanding total adblock and why you might want to cancel

Total Adblock is a subscription-based service designed to block advertisements and trackers across your web and mobile browsing. Operated by Total Security Ltd, it promises faster loading times and a cleaner online experience by removing unwanted ads from websites and apps.

The service operates across multiple platforms: you can access it via the Total Adblock website, the Apple App Store, or Google Play. This multi-platform availability also means you have several different cancellation pathways, depending on where you originally purchased your subscription.

If you have decided to cancel, you are not alone. Many New Zealand users discover that the service does not meet their expectations, costs add up faster than anticipated, or they simply prefer alternative solutions. Stopee is here to walk you through every step of the cancellation process, from identifying your subscription type to reclaiming your money if you qualify for a refund.

How total adblock charges you

Total Adblock operates on an auto-renewing subscription model. This means your account renews automatically at the end of each billing period unless you actively cancel. The service offers multiple pricing tiers, and the amount you pay depends on whether you subscribed directly via their website or through an app store.

Understanding your billing method is critical before you cancel. If you signed up through the Apple App Store or Google Play, your refund request must go through those platforms, not directly to Total Adblock. This distinction matters because app stores have their own refund windows and policies.

Total adblock pricing and plan options

Here is a breakdown of current Total Adblock subscription plans to help you identify which plan you are paying for.

All prices shown are in USD. New Zealand users may see these amounts converted to NZD at the current exchange rate when they pay. Keep track of your receipt or invoice to confirm exactly which plan you subscribed to, as this affects your refund eligibility window.

Why these prices matter for cancellation

Total Adblock's refund policy depends directly on your plan type and where you purchased it. Annual plans purchased directly from their website offer a full refund within 30 days of purchase or renewal. Monthly plans have a shorter 14-day refund window. If you purchased through an app store, the store's refund policy applies instead, which may differ from Total Adblock's own terms.

How to cancel total adblock via the website

Cancelling directly through the Total Adblock website is the recommended method for users who signed up there, as it gives you direct control and clarity about your refund eligibility.

1. Visit the Total Adblock website and log into your account using your email address and password.
   • If you have forgotten your password, use the "Forgot password" link to reset it before proceeding.
2. Navigate to your account dashboard or settings.
   • Look for a menu option labelled "My Account", "Subscriptions", "Account Settings", or "Billing".
3. Find the "My Subscriptions" or "Manage Subscriptions" section.
   • This section displays all active subscriptions linked to your account.
4. Locate your Total Adblock subscription and click the "Cancel Subscription" button.
   • Some accounts may show multiple subscriptions if you have paid for add-ons or multiple renewals.
   • Select only the Total Adblock subscription you wish to cancel.
5. Complete any verification steps that appear.
   • Total Adblock may ask you to verify your identity by email or confirm your payment method.
   • This is a security measure to prevent unauthorised cancellations.
6. Confirm your cancellation choice.
   • You may be shown a retention offer or discount code as an incentive to stay.
   • If you are certain you want to cancel, proceed without accepting these offers.
7. Review the confirmation message and save your cancellation reference number.
   • Screenshot or print this confirmation for your records.

Pro tip: After cancelling, your service access typically remains active until the end of your current billing period. This is not a mistake-it is the standard treatment when you turn off auto-renewal. You can continue using Total Adblock until that date without interruption.

Cancelling a direct debit or credit card subscription

If Total Adblock is charging your credit card or debit card directly, the website cancellation method above will stop future charges. However, you have an additional safeguard: you can contact your bank or card issuer to block the payment if Total Adblock continues to charge you after you cancel. New Zealand's consumer protection laws (covered below) also back you up if unauthorised charges occur.

How to cancel total adblock via apple app store

If you subscribed to Total Adblock through the Apple App Store on an iPhone, iPad, or Mac, you must cancel through Apple's subscription management system, not through Total Adblock directly.

1. Open the Settings app on your Apple device.
   • On iPhone or iPad, tap "Settings" on your home screen.
   • On Mac, click the Apple menu and select "System Settings".
2. Tap or click your Apple ID profile icon at the top of the Settings menu.
   • This displays your Apple ID name and associated services.
3. Select "Subscriptions" from the menu that appears.
   • This shows all active subscriptions tied to your Apple ID.
4. Find "Total Adblock" in your subscriptions list.
   • If you see multiple subscriptions, ensure you select the correct one.
5. Tap "Cancel Subscription" or "Edit Subscription".
   • The label may vary slightly depending on your iOS version.
6. Confirm the cancellation when prompted.
   • Apple will display your next billing date and ask you to confirm.
7. Save a screenshot of the cancellation confirmation.
   • This acts as proof of cancellation if a dispute arises.

Warning: Deleting the Total Adblock app from your device does not cancel your subscription. You must follow the steps above to truly stop the recurring charges.

Apple refund requests for total adblock

If you want a refund for an Apple App Store purchase of Total Adblock, you must request it through Apple, not Total Adblock. Apple typically allows refund requests within 14 days of purchase. To request a refund, open the App Store app, navigate to your account, find Total Adblock in your purchase history, and tap "Report a problem". Explain why you want a refund, and Apple will review your request within a few business days.

How to cancel total adblock via google play

Google Play users follow a similar process to Apple users: you cancel directly through Google Play, and Google controls your refund eligibility.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top-right corner of the app.
2. Select "Manage your Google Account" or "Payments and subscriptions".
   • The exact label depends on your Android version and device.
3. Tap "Subscriptions" or "Manage subscriptions".
   • This displays all active Google Play subscriptions.
4. Find and tap "Total Adblock" in your subscriptions list.
   • Double-check that you have selected the correct subscription if multiple entries appear.
5. Tap "Cancel" or "Manage subscription".
   • You may see options to pause the subscription temporarily or downgrade to a cheaper plan first.
   • If you want to cancel completely, tap "Cancel subscription".
6. Select your reason for cancellation from the dropdown menu.
   • Google uses this feedback to improve app quality and user experience.
7. Confirm your cancellation and take a screenshot of the confirmation.
   • Keep this screenshot in case you need to dispute charges later.

Pro tip: Google Play refunds are available within 48 hours of purchase. If you purchased Total Adblock recently and want a refund, act quickly. After 48 hours, refunds become unavailable through the automated system, though you can still request one manually through Google support.

Your consumer rights as a new zealand user

As a New Zealand consumer, you are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws apply to Total Adblock subscriptions, even though the company is based in the UK.

The consumer guarantees act and digital services

Under the Consumer Guarantees Act, services supplied to you must be of acceptable quality and fit for purpose. If Total Adblock does not block ads as promised, crashes repeatedly, or fails to work on your device, you have grounds to request a refund or replacement, regardless of how long you have owned the subscription.

This right is separate from Total Adblock's own refund policy. Even if their stated refund window has closed, you can still escalate a complaint to the Commerce Commission or Consumer Protection authority if the service does not meet the standard expected by New Zealand law.

Auto-renewal and unfair contract terms

The Fair Trading Act requires companies to clearly disclose auto-renewal terms before you pay. If Total Adblock did not make this clear at the point of purchase, or if their cancellation process is deliberately obscured or difficult, you may have a case against them. The law specifically prohibits "dark patterns" designed to trap consumers in subscriptions.

If you believe Total Adblock's cancellation process was unfairly hidden or their auto-renewal terms were not clearly disclosed, document this and report it to the Commerce Commission. Stopee recommends keeping screenshots of the original signup page and any emails confirming your subscription terms.

What happens after you cancel total adblock

Cancelling your subscription does not immediately delete your account or cut off service access. Understanding what occurs post-cancellation helps you avoid confusion and false alarm.

Service access after cancellation

When you cancel Total Adblock, your subscription stops auto-renewing, but you retain full access to the service until your current billing period expires. If you paid for an annual plan that renews on 15 September, cancelling on 1 July means you can still use Total Adblock until 14 September at no extra cost.

This grace period is intentional and fair-you have already paid for that time, and the company honours it. After your access ends, the ad-blocking extension or app will stop functioning unless you renew.

Your account and personal data

Your Total Adblock account remains in your name unless you specifically request deletion. Settings, device registrations, browser extensions, and usage logs may remain stored on their servers. If you want complete removal of your data, you should request account deletion separately from subscription cancellation.

You have the right to request deletion under New Zealand's Privacy Act 2020 and the GDPR (if Total Adblock processes personal data). Contact their support team to initiate this request, and keep a record of your request date.

Recurring charges after cancellation

In rare cases, companies continue charging after you cancel. If you see a charge from Total Adblock after your cancellation date, contact your bank or credit card provider immediately. In New Zealand, you can dispute the transaction and request a chargeback. Additionally, file a complaint with the Commerce Commission if the company refuses to refund unauthorised post-cancellation charges.

Refund eligibility and how to claim your money back

Total Adblock's refund terms depend on your subscription type and purchase location. Knowing your eligibility window is crucial because refund requests are time-sensitive.

Refunds for website purchases

If you subscribed directly through the Total Adblock website, the following refund windows apply:

• Annual or bi-annual plans: Full refund available within 30 days of the initial purchase or renewal date, provided you also request immediate subscription termination.
• Monthly or quarterly plans: Full refund available within 14 days of purchase or renewal, with immediate termination.
• Add-on purchases or additional features: Full refund within 14 days of purchase.

Important: Simply turning off auto-renewal does not trigger a refund. You must actively request refund and termination in writing or through the support portal. Cancelling the recurring charge is one step; claiming your refund is a separate action.

How to request a refund from total adblock

Contact Total Adblock support directly with your refund request. Include your account email address, subscription purchase date, and the date you cancelled. Clearly state that you are requesting a full refund and provide your reason (within the 30-day or 14-day window).

Stopee recommends sending your refund request via the support portal or email so you have a timestamped record. Retain all responses and refund confirmation numbers.

Refunds for app store purchases

If you purchased Total Adblock through the Apple App Store or Google Play, refund requests go directly to the app store, not to Total Adblock. Apple offers 14 days; Google Play offers 48 hours from the time of purchase. After these windows close, refunds become much harder to obtain, though manual appeals to support are still possible.

Submit your refund request through the app store immediately if you want your money back. Total Adblock has no control over app store refunds and cannot process them on your behalf.

Common mistakes when cancelling total adblock

Cancelling a subscription sounds simple, but small missteps can leave you still charged or ineligible for a refund. We understand that navigating these systems is frustrating-here are the pitfalls to avoid.

Mistake 1: deleting the app instead of cancelling the subscription

Removing the Total Adblock app from your device does not cancel your subscription. Your payment method continues to be charged even though the app is gone. Always cancel through the account settings or subscription manager first, then delete the app if you choose.

Mistake 2: turning off auto-renewal and thinking you are done

Disabling auto-renewal stops future charges, but it does not refund past payments or trigger a refund for your current billing period. These are separate actions. If you want a refund, you must explicitly request one and confirm you are within the refund window.

Mistake 3: missing the refund window

Refund windows are strictly enforced. Once 14 or 30 days pass, reclaiming your money becomes much more difficult. Mark your calendar with your purchase date and plan your refund request accordingly. If you are on the fence, request the refund early; you can always reactivate if you change your mind.

Mistake 4: not keeping cancellation proof

Screenshots and confirmation numbers are your evidence if a dispute arises. Without them, it becomes your word against Total Adblock's systems. Always save cancellation confirmations before closing your browser.

Mistake 5: failing to follow up on post-cancellation charges

After cancelling, monitor your bank or card statements for 2-3 billing cycles. If an unexpected charge appears, contact Total Adblock support immediately with your cancellation proof. If they do not refund within 7 business days, escalate to your bank or the Commerce Commission.

Cancellation checklist for total adblock

Use this checklist to ensure you complete every step of the cancellation process correctly.

Contacting total adblock support

If you encounter difficulty cancelling or need help with a refund, Total Adblock operates under Total Security Ltd, a UK-based company. Unfortunately, Total Adblock does not publish a New Zealand postal address for complaints. This is one reason why Stopee recommends keeping email records of all correspondence.

How to reach total adblock

Contact Total Adblock support through their website contact form or support email. Include your full account details, subscription plan, and a clear description of your issue. Request written confirmation of any refund decision or cancellation.

If Total Adblock does not respond within 14 days or refuses a refund you believe you are entitled to, escalate your complaint to the Commerce Commission via their website. The Commission can investigate if the company has breached the Consumer Guarantees Act or Fair Trading Act.

Escalation path if total adblock refuses to help

If direct negotiation fails, your options are:

• File a formal complaint with the Commerce Commission (New Zealand's consumer protection authority).
• Contact your bank or credit card issuer and request a chargeback for unauthorised or disputed charges.
• Consult a free community law centre if you believe Total Adblock has breached consumer rights law.

Stopee has helped thousands of New Zealand consumers navigate disputes like these and recover their money through these channels. You have legal backing when companies fail to honour cancellation and refund rights.

Why stopee makes cancelling easier

Subscription companies intentionally make cancellation difficult because they profit from forgotten charges and reluctant renewals. At Stopee, we combat this by providing clear, step-by-step guidance that puts you back in control. When you use Stopee resources before or during cancellation, you reduce the risk of making costly mistakes-like missing refund windows or failing to follow the correct platform-specific process.

Whether you are cancelling Total Adblock because it is too expensive, does not work as advertised, or you simply found a better alternative, Stopee empowers you with knowledge and strategies that companies do not want you to have. Our mission is to make cancellation transparent and fair.