Manage Adblock

How to cancel adblock in new zealand and get your money back

Understanding adblock and why you might want to cancel

Adblock (sometimes branded as Total Adblock or Adblock Plus depending on where you bought it) is a paid ad-blocking service designed to remove advertisements from your browser and mobile apps. You may have purchased it directly from their website, through the Apple App Store, or via Google Play Store. While it promises a cleaner browsing experience, many New Zealand users find they don't use it as much as they expected, or they've found free alternatives that work just as well.

The good news is that cancelling Adblock is straightforward once you know which purchase method applies to you. Whether you subscribed through their website or an app store, Stopee has walked through exactly what you need to do to stop charges and potentially recover your money. This guide will show you the fastest route to cancellation and explain your rights under New Zealand consumer law.

Where you might have purchased adblock

Your cancellation method depends entirely on how you paid for the service. You may have set up a subscription directly on the Total Adblock website, or you may have subscribed through the Apple App Store on your iPhone or iPad, or through Google Play on an Android device. Each method has its own cancellation process, and skipping this step could leave you paying indefinitely. Stopee recommends checking your bank or card statements first to identify exactly where the charges are coming from.

What you need before you cancel

Before you start, gather your login credentials for whichever platform you used to subscribe. If you purchased through the website, you'll need your email address and password. If you subscribed through an app store, make sure you have access to the Apple ID or Google account you used. Keep any confirmation emails from your purchase handy as backup evidence. Having these details ready will save you time and prevent frustration.

How to cancel adblock if you subscribed via the website

This is the most straightforward cancellation path if you bought your Adblock subscription directly from Total Adblock's website.

Step-by-step cancellation through the online portal

1. Visit the Total Adblock website and click "Log In" or "Sign In" at the top of the page.
2. Enter the email address and password associated with your Adblock account, then click "Log In".
3. Once logged in, look for "My Account" or "My Subscriptions" in the main menu or dashboard area.
   • This section typically appears in the top navigation or under your profile icon.
4. Locate your active Adblock subscription in the list of current subscriptions.
5. Click the "Cancel Subscription" button next to your plan.
   • The system may ask you to confirm your decision or select a reason for cancellation.
6. Complete any identity verification if prompted.
   • This might involve clicking a link in a confirmation email or entering a code sent to your phone (two-factor authentication).
7. Receive a cancellation confirmation email within minutes.

Pro tip: Screenshot or save the confirmation page and email. You'll need these as proof if you later request a refund or if a charge appears after cancellation.

What happens after you cancel on the website

Cancelling your subscription stops future charges immediately. However, you will keep access to Adblock until the end of your current paid billing period. For example, if you paid for a yearly subscription in January and cancel in March, you'll still have ad-blocking active until January the following year. This means you're not losing access you've already paid for.

Warning: Simply cancelling auto-renewal does not trigger a refund. If you want your money back within the refund window, you must specifically request a refund or termination, which is different from just cancelling renewal. Contact Total Adblock support directly to request a refund if you qualify (see the refund section below).

How to cancel adblock if you subscribed via apple app store

If you're an iPhone or iPad user and signed up for Adblock through the App Store, you need to cancel through Apple's subscription management system, not through Adblock itself.

Cancelling on your iPhone or iPad

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the settings menu to access your Apple ID profile.
3. Select "Subscriptions" from the list of options.
   • If you don't see this option, tap "iTunes & App Store" first, then tap your Apple ID at the top and select "View Apple ID," then tap "Subscriptions."
4. Look through the list and find "Adblock" or "Total Adblock" (or "Adblock Plus" depending on your app).
5. Tap the Adblock subscription to open its details.
6. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple may show you a discount offer to try to keep you subscribed; you can ignore this and proceed with cancellation.
7. Confirm your cancellation when prompted.

Pro tip: If you're cancelling from a Mac or iPad with a web browser, you can also manage subscriptions through appleid.apple.com. Log in, go to "Subscriptions," and follow the same process.

Important notes about app store refunds

Cancelling your App Store subscription stops future charges but doesn't automatically give you a refund for what you've already paid. If you want a refund for your most recent billing cycle, you need to request it separately through Apple. Stopee strongly advises requesting a refund within 48 hours of your cancellation for the best chance of approval. You can contact Apple Support directly or request a refund through your order history in the App Store app.

How to cancel adblock if you subscribed via google play store

Android users who subscribed through Google Play need to manage their cancellation through the Google Play Store app or website.

Cancelling on your android device

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap the profile icon in the top right corner of the screen.
3. Select "Payments and subscriptions" from the menu.
4. Tap "Subscriptions" to see all your active subscriptions.
5. Find and tap "Adblock" or the specific Adblock product you subscribed to.
6. Tap "Cancel subscription" at the bottom of the page.
   • Google may show you a retention offer; you can dismiss this and continue with cancellation.
7. Confirm your cancellation by tapping "Yes, cancel" when prompted.

You'll receive a confirmation email shortly after, and your subscription will continue until the end of your current billing period.

Requesting a refund through google play

Like Apple, Google Play allows refunds under certain conditions. You can request a refund for your last charge within 48 hours of the transaction. To do this, go back to your subscriptions list, tap the Adblock subscription, and look for a "Request refund" option. Alternatively, you can contact Google Play Support directly. Stopee recommends acting quickly, as Google has stricter refund policies than many other providers.

Understanding adblock pricing and what you're paying for

Knowing your exact plan helps you understand whether a refund is possible and what you should have received.

Current adblock subscription plans in new zealand

Most users choose the annual plan to save money, but this also means you have more money at stake if the service doesn't meet your needs. Monthly plans offer more flexibility but cost more per month in the long run.

Your refund rights under new zealand consumer law

New Zealand's Consumer Guarantees Act protects you when you buy digital services like Adblock, and Stopee wants you to understand these protections.

When adblock should offer you a full refund

• Annual or biannual plans: You can request a full refund if you ask for cancellation within 30 days of your purchase date or renewal date. This applies whether you paid for a one-year or two-year subscription.
• Monthly or quarterly plans: You have 14 days from purchase or renewal to request a full refund. Shorter billing cycles get shorter refund windows.
• If the service is faulty: If Adblock doesn't block ads as advertised, crashes frequently, or doesn't deliver promised features, you may be entitled to a refund regardless of how long you've had it.

Important: Refund eligibility only applies if you explicitly request a refund or termination. Simply cancelling auto-renewal doesn't qualify you for a refund. You must contact Total Adblock support or the relevant app store and clearly state you want a refund, not just cancellation.

If adblock refuses your refund

Under the Consumer Guarantees Act, services must be of acceptable quality and fit for their stated purpose. If Adblock isn't working as advertised or the company refuses an otherwise valid refund request, you can escalate your complaint to the Commerce Commission or seek help through Disputes Resolution New Zealand. Stopee recommends keeping detailed records of when you purchased, how long you used the service, and any evidence of poor performance.

What happens after you cancel adblock

Understanding what to expect after cancellation helps you avoid confusion and catch any problems early.

Access and billing changes

You'll lose access to Adblock's premium features on the day your current billing period ends, not immediately after cancellation. For instance, if you cancel on the 15th of March but paid for monthly service until April 15th, you'll have full ad-blocking until April 15th. After that date, the Adblock app may revert to free features (if available) or become unusable until you resubscribe.

Most importantly, no new charges should appear on your account or card after cancellation. If you see a charge after the end of your paid period, contact Stopee or the app store for help disputing it immediately.

Your account and personal data

Cancelling your subscription does not automatically delete your account or any saved settings. Your login details remain active, and you can resubscribe at any time without creating a new account. If you want to delete your account entirely, contact Total Adblock support separately and request account deletion. Keep your login details safe in case you need to access your account later for billing records or refund requests.

Confirmation and evidence

Save all cancellation and refund confirmation emails for at least 12 months. These emails are your proof that you cancelled on a specific date and that refunds were processed (if applicable). If a charge appears after cancellation and you don't have documentation, disputing it will be much harder. Create a folder on your email account or phone called "Adblock cancellation" and keep everything there.

Common mistakes to avoid when cancelling adblock

It's frustrating to think you've cancelled only to find charges still appearing, so let's talk through the traps that catch most people.

Mistake 1: confusing cancellation with refund

Cancelling your subscription stops future charges but does not automatically give you your money back. If you want a refund, you must explicitly request one within the eligibility window (14 or 30 days depending on your plan). Many people cancel and assume they've done everything needed, then miss the refund deadline. Act quickly and make your intent clear: "I want to cancel and request a full refund."

Mistake 2: cancelling through the wrong platform

If you subscribed via the App Store but try to cancel through the Adblock website, your cancellation won't work. The two systems are separate. Stopee emphasizes: check your bank statement to see where the charge is coming from, then cancel through that exact platform. If you're unsure, cancel through all three places (website, Apple, Google) just to be safe, but make sure each cancellation actually processes.

Mistake 3: not checking your bank statement after cancellation

Verify that no charges appear in the 2 to 3 weeks after you cancel. Occasionally, charges slip through or billing systems glitch. If you spot a charge after your paid period should have ended, contact the provider or app store immediately and show your cancellation confirmation. The sooner you catch it, the easier it is to dispute.

Mistake 4: deleting the adblock app without cancelling first

Simply uninstalling the app does not cancel your subscription. Charges will keep appearing because the subscription remains active. Always cancel through the website or app store management page before deleting the app. Stopee has helped thousands of consumers recover money lost to forgotten subscriptions; don't let this happen to you.

Checklist for cancelling adblock successfully

Use this checklist to make sure you've covered every step and won't have any nasty surprises.

• Check your bank statement to identify where Adblock charges are coming from (website, Apple, or Google).
• Gather your login credentials for the relevant platform.
• Log in and navigate to subscriptions or account settings.
• Click "Cancel Subscription" and follow all prompts until you see a confirmation message or email.
• Screenshot or save the cancellation confirmation page.
• Check your email (including spam folder) for a cancellation confirmation within 24 hours.
• If you want a refund and are within the eligibility window, send a separate refund request immediately.
• Verify that no new charges appear on your card in the 2 to 3 weeks following cancellation.
• Keep all confirmation emails for at least 12 months.

Why stopee exists and how we help you cancel

Cancelling subscriptions should be easy, but companies often make it intentionally difficult, hoping you'll give up and keep paying. Stopee was created to cut through this frustration and give you clear, honest guidance on how to take control of your money. Whether you're cancelling Adblock, a streaming service, or any other recurring charge, our mission is the same: empower you with step-by-step instructions, insider knowledge about common traps, and your consumer rights under New Zealand law.

We've helped thousands of consumers cancel services they no longer use, recover refunds they were entitled to, and avoid dark patterns designed to lock them in. Stopee has no financial connection to any service provider, so our advice is completely independent. You can trust that we're on your side.

Get support if adblock won't cancel or refund

If you've followed these steps and Adblock still refuses to cancel or won't refund you, escalation is your next move.

Contact information and escalation

• Total Adblock website support: Visit help.totaladblock.com or submit a support ticket through their website. Include your account email, purchase date, and order number.
• Apple App Store refunds: Contact Apple Support directly at support.apple.com or request a refund through your App Store purchase history. Apple typically responds within 48 hours.
• Google Play refunds: Contact Google Play Support at support.google.com/googleplay or request a refund through the Play Store app. Google allows refunds within 48 hours of purchase.
• New Zealand Commerce Commission: If a provider refuses a valid refund request, file a complaint with the Commerce Commission at www.comcom.govt.nz. They investigate breaches of consumer law.
• Disputes Resolution New Zealand: For unresolved disputes, contact Disputes Resolution New Zealand at www.disputes.org.nz. They offer free mediation and arbitration.

Document everything: your original purchase receipt, the cancellation confirmation, dates of communication, and any promises the company made. Stopee recommends sending all correspondence via email or through the website's official support system so you have a written record. These details become crucial if you need to escalate to a regulator.

Prevention for the future

Going forward, review your subscriptions every three months. Set a phone reminder to check your bank and credit card statements for recurring charges you don't recognize. Many people cancel services mentally but forget to complete the actual cancellation process. Stopee suggests setting a calendar reminder on the day you buy a subscription reminder you to review it 30 days later. This helps you stay on top of what you're paying for and cancel before the refund window closes if you're not satisfied.

Taking control of your subscriptions is one of the fastest ways to free up money in your monthly budget. You've got this, and Stopee is here to guide you every step of the way.