Manage Selleramp

How to cancel selleramp: your canadian guide to stopping the subscription

What selleramp is and why you might need to cancel

Selleramp is a subscription-based software platform designed for Amazon sellers who need product research, profitability analysis, and market intelligence. The service provides browser extensions and mobile tools that let you run unlimited or limited product lookups depending on your plan, calculate margins quickly, and evaluate competitor pricing on the Amazon marketplace.

You may be considering cancellation for several reasons: you've moved away from Amazon selling, the monthly cost no longer fits your budget, you've found a competing tool that works better for your workflow, or you're experiencing service issues that haven't been resolved. Whatever your reason, cancelling Selleramp should be straightforward - and Stopee is here to walk you through every step so you keep full control of your subscription and payment method.

Selleramp pricing in canada

Selleramp charges in USD and GBP officially, which means Canadian prices fluctuate slightly depending on the daily exchange rate. Here's what you can expect to pay:

If you're on an annual plan, you've already paid upfront for the full year. Depending on Selleramp's refund policy and Canadian consumer law, you may be entitled to a refund for the unused portion - which Stopee will help you navigate.

Your consumer rights when cancelling selleramp in canada

Canadian consumers have strong legal protections under federal and provincial law. You need to know these rights before you cancel.

What canadian law says about subscription cancellation

Under the Consumer Protection Act in most Canadian provinces, you have the right to:

• Cancel a subscription service without penalty if the company has misrepresented the service or failed to deliver what was promised
• Request a refund if the service was materially deficient or if you were charged in error
• Dispute charges with your credit card issuer or payment provider (known as a chargeback) if the merchant refuses your refund request
• Receive clear, upfront terms about billing cycles, auto-renewal dates, and cancellation methods before you subscribe

If Selleramp has charged you after you cancelled, or if the service stopped working properly and wasn't refunded, you're protected. Stopee recommends documenting everything: screenshot your account settings, save confirmation emails, and keep records of any support tickets you open.

Who to contact if selleramp refuses your request

If Selleramp ignores your cancellation request or refuses a legitimate refund, you can escalate to your provincial consumer protection authority. In Ontario, contact Consumer Protection Ontario; in British Columbia, reach out to the Consumer Protection Branch; in Alberta, file with Fair Trading Alberta. These agencies have the power to investigate complaints and force companies to comply with consumer law.

You can also dispute the charge directly with your credit card company or payment processor, which is often faster than waiting for the merchant to respond.

How to cancel selleramp in four steps

Cancellation is easiest if you handle it through your account dashboard, but Stopee provides backup methods if that option doesn't work.

Step-by-step cancellation methods

1. Cancel through your Selleramp account (fastest method)
   • Sign in to your Selleramp account at https://www.selleramp.com
   • Navigate to Account Settings or Billing / Subscription (exact label may vary)
   • Look for a "Cancel subscription," "End subscription," or "Manage subscription" button
   • Select the option to cancel auto-renewal or close your account
   • Confirm your cancellation - the system should display a confirmation message or email
   • Screenshot the confirmation for your records
2. Contact Selleramp support if in-account cancellation fails
   • Visit the Selleramp website and locate their support or contact form
   • Write a clear message: "I would like to cancel my Selleramp subscription effective immediately. My account email is [your email]. My subscription plan is [Getting Started / Getting Serious]. Please confirm cancellation in writing."
   • Submit the form and save the support ticket or reference number that appears
   • If you don't receive a response within 5 business days, escalate to the registered office address (see below)
3. Send formal written notice by tracked mail (strongest proof)
   • Write a signed letter on your letterhead (or type and sign it by hand)
   • Include your full name, account email address, subscription plan, and the date of cancellation request
   • State: "I hereby request cancellation of my Selleramp subscription, effective [date]. Please confirm in writing and cease all auto-renewal charges."
   • Address it to Seller Amp Ltd at their registered office (detailed in the Address section below)
   • Send via tracked mail (Canada Post Xpresspost or similar) and request a signature on delivery (raccomandata A/R)
   • Keep proof of delivery - this is your evidence if a dispute arises later
4. Revoke payment method authorization
   • Log into your credit card or payment account (Stripe, PayPal, Apple Pay, Google Pay, etc.)
   • Find the section for "Linked services" or "Subscriptions"
   • Remove Selleramp's authorization to charge you in the future
   • This is a backup safety net - even if Selleramp hasn't fully processed your cancellation, your payment method will reject their charges

Pro tip: Complete steps 1 and 4 together. Cancel inside your account AND revoke the payment authorization. This ensures you're protected even if their cancellation system has a delay or glitch. Stopee emphasizes this approach because it gives you two lines of defence.

Warning: Do not simply delete the app or stop logging in without formally cancelling. Selleramp will continue charging you until auto-renewal is explicitly turned off in your account or payment settings.

What happens after you cancel selleramp

Cancellation isn't instantaneous - there are timeline and access details you need to understand.

Your access during and after cancellation

Once you cancel, here's what to expect:

• You retain access to Selleramp until the end of your current billing cycle (if you're on a monthly plan, access ends at the end of that month; if annual, access ends 12 months from your last payment)
• Your account will not auto-renew after that date - no charge will appear on your next billing cycle
• Premium features (unlimited lookups, mobile installs, Chrome extensions) will no longer work after your paid period ends
• Your account may downgrade to a free tier with limited functionality, or be locked entirely
• Selleramp may retain your account data for a period (check their privacy policy), but you can request deletion under Canadian privacy law

If you need to export reports, pricing data, or historical lookups before your access ends, do this immediately. Request a data export from Selleramp support and save it to your computer. Once access closes, retrieving that information becomes difficult.

Uninstall selleramp tools from your devices

After cancellation becomes effective, remove Selleramp from your devices to avoid confusion:

• Chrome extension: Open Chrome, click the three-dot menu, select "More tools" → "Extensions," find Selleramp, and click "Remove"
• Mobile app (iOS/iPad): Press and hold the Selleramp app icon, select "Remove App," then "Delete App"
• Mobile app (Android): Open Google Play Store, search for Selleramp, tap "Uninstall"
• Any other integrations: Disconnect Selleramp from your Amazon seller account or any third-party tools that use its API

Stopee recommends doing this within a day of your cancellation confirmation, while you remember. It's a clean break and prevents accidental reliance on tools you're no longer paying for.

Refunds: will you get your money back

Refund eligibility depends on your situation and Selleramp's billing policy. Understanding this now prevents frustration later.

When you're likely entitled to a refund

You have a strong case for a refund under Canadian consumer law if:

• You were charged twice by mistake (duplicate billing)
• You cancelled immediately after purchase (within your provincial cooling-off period, typically 14 days) and never actually used the service
• Selleramp failed to deliver the service (server outages, feature unavailability, non-functioning lookups) during your paid period
• You were misled about plan features or pricing at signup
• Charges continued after you cancelled

In these cases, request a full refund or a prorated refund for unused time. Contact Selleramp support with receipts and documentation and ask for a written decision within 10 business days.

When refunds are less likely

Most SaaS providers (including Selleramp) do not refund unused portions of a billing cycle if you simply change your mind or stop using the product. If you're mid-month and decide you no longer need Selleramp, you typically cannot reclaim unused days - but you can stop auto-renewal so you're not charged next month.

Pro tip: If you're on an annual plan and paid $377 upfront, contact Selleramp immediately and explain you no longer need the service. Some companies will grant a pro-rata refund for an annual plan within the first 30 days. It's worth asking, and Stopee recommends having this conversation in writing (email or support ticket) so you have proof of your request.

How to request a refund from selleramp

Follow this process:

1. Gather your documentation: invoice or receipt showing the date and amount you were charged, screenshots of the problem (if applicable), and any support tickets from previous attempts to resolve the issue
2. Email Selleramp support or submit a support ticket stating: "I request a refund for my subscription charged on [date]. The reason is [duplicate charge / service failure / misrepresentation / unused portion]. Please provide a written decision within 10 business days."
3. If they refuse or ignore you within 10 days, escalate by sending a formal letter to their registered office (see Address section) via tracked mail
4. If Selleramp still refuses and you believe the refusal violates consumer law, dispute the charge with your credit card company or payment provider (chargeback)

Stopee has seen many cases where gentle persistence - formal written requests with documentation - results in refunds that wouldn't have been granted otherwise.

Common mistakes to avoid when cancelling selleramp

Cancellation anxiety is real, and it's easy to make missteps that leave you vulnerable to future charges or disputes.

Mistake 1: assuming the app deletion cancels your subscription

Simply deleting the Selleramp app from your phone or removing the Chrome extension does not cancel your subscription. Your account remains active and auto-renewal will trigger on the next billing date. You must log into your account and explicitly turn off auto-renewal or submit a cancellation request. Stopee stresses this because it's the most common reason people get charged after they thought they'd cancelled.

Mistake 2: forgetting to check your email confirmation

After you submit a cancellation request, Selleramp should send you a confirmation email within 24 hours. Check your inbox and spam folder. If you don't receive one within 48 hours, follow up with support. Without confirmation, you have no proof the request was processed - and that proof matters if a dispute arises.

Mistake 3: cancelling mid-month without checking your refund window

If you're in the first 30 days of an annual plan (or the first 14 days in some provinces), you may be eligible for a full refund. Don't just cancel and lose that money. Ask for refund eligibility first. Stopee recommends sending this message: "I would like to cancel and request a refund for my annual plan. I signed up on [date]. Are you able to process a refund?"

Mistake 4: not revoking payment authorization

Even after cancellation, leave your old payment method linked in your credit card account's "Linked services" section? Selleramp could theoretically attempt to charge you if a system glitch occurs or if they're slow to process your cancellation. Revoke authorization as a final safety step.

Mistake 5: relying only on support email

Email support is convenient, but it's also easy for a reply to get lost or missed. If you need cancellation to be absolutely certain, send a formal letter via tracked mail to the registered office. This creates an indisputable paper trail and is especially important if you're pursuing a refund or dispute.

Checklist: before you finalize cancellation

Use this checklist to ensure you've covered every angle before you click "Cancel":

• ☐ You have logged into your Selleramp account and confirmed your current plan and next billing date
• ☐ You have exported or saved any reports, data, or invoices you might need later
• ☐ You have documented your refund eligibility (within 30 days of annual signup? Service failures? Duplicate charges?)
• ☐ You have prepared a cancellation request message with your account email, plan name, and reason (optional but helpful)
• ☐ You have submitted your cancellation through the account dashboard OR contacted support with a ticket reference number
• ☐ You have revoked Selleramp's payment authorization in your credit card or payment account settings
• ☐ You have taken a screenshot of the cancellation confirmation
• ☐ You have uninstalled Selleramp apps and extensions from all devices
• ☐ You have created a reminder for your next billing date (if applicable) to verify no charge appears
• ☐ If requesting a refund, you have submitted your written request with documentation and saved the reference number

Contacting selleramp's registered office for formal cancellation

If in-account cancellation fails or you need to send a formal, traceable cancellation notice, use the registered office address below. Write your letter as shown in the earlier step-by-step section, sign it, and send it via tracked mail.

Seller amp ltd. - registered office address

Send your formal cancellation letter via Canada Post Xpresspost or tracked courier to:

Seller Amp Ltd
[Registered office address - to be confirmed with current business registry]

Always request signature on delivery (raccomandata A/R or Canada Post confirmation). Keep your proof of delivery receipt for 12 months in case you need to reference it in a dispute.

Pro tip: Before sending, call Canada Post and confirm Seller Amp Ltd's current business address. Companies sometimes move, and a letter sent to an old address creates delays and confusion. Stopee recommends a quick 2-minute phone call to avoid this hassle.

Final thoughts: you are in control of your subscription

Cancelling Selleramp is straightforward when you know the right steps, but the subscription software industry counts on confusion and inertia to keep you paying. You now have all the tools to cancel cleanly, claim a refund if you're eligible, and protect yourself from future charges.

Document everything. Follow the step-by-step process in this guide. Know your consumer rights under Canadian law. And if Selleramp pushes back, you have escalation paths - from chargebacks to provincial consumer protection agencies - that will force compliance.

Stopee has helped thousands of Canadian consumers cancel unwanted subscriptions and recover refunds by providing clear, empowering guidance. Use this guide as your roadmap, and remember: you're the customer, and you have the right to cancel without penalty or obstruction. If you need further guidance on Selleramp cancellation or any other subscription service, visit Stopee at stopee.com - your trusted resource for hassle-free cancellations across Canada.