Manage Selleramp

How to cancel selleramp and stop unwanted charges on your account

What selleramp is and why cancellation matters

Selleramp is a subscription-based software tool built for Amazon sellers who need fast product research, profitability checks, and sales analysis tools. The service is operated by Seller Amp Limited, registered in Halifax, West Yorkshire, United Kingdom, and serves thousands of online arbitrage and Amazon FBA sellers worldwide, including the Philippines.

If you signed up for Selleramp recently, you likely started with a 14-day free trial. Here's the critical detail: that trial converts into a paid subscription automatically unless you cancel before the trial ends. This means subscriptions renew every billing cycle according to the plan terms you agreed to during sign-up, and charges continue rolling in unless you actively stop them.

Many users in the Philippines report frustration with hidden renewal charges, unclear cancellation steps, and slow response times from support. At Stopee, we've heard from consumers who discovered duplicate charges weeks after they thought they'd already cancelled. This guide walks you through cancellation step-by-step and shows you how to protect yourself.

What you're actually paying for with selleramp

Selleramp charges users for monthly lookup limits, device installs, and Chrome extension access. Basic plans typically offer 1,000 lookups per month, while higher tiers unlock unlimited lookups, which matters if you scan dozens of product listings daily. The real value users pay for is speed of analysis, the sourcing workflow convenience, and extension support rather than a comprehensive all-in-one platform.

For users in the Philippines, Selleramp publishes pricing in US dollars (USD). Your final charge on your card or e-wallet arrives in Philippine pesos (PHP), and the amount fluctuates slightly depending on current exchange rates and your bank's processing fees. There is no verified local peso billing page and no Philippine phone support line, so all communication runs through email at support@selleramp.com.

Why cancellation gets complicated

Based on user feedback reviewed for this guide, five out of five cancellation-related comments flagged the same issues: charges continuing after cancellation and slow or unhelpful responses from the support team. Many users cancelled what they thought was their account only to discover charges appearing weeks later.

The problem stems from unclear cancellation messaging in the dashboard, automatic renewal policies that are easy to miss, and the fact that cancellation confirmation emails sometimes arrive late or don't arrive at all. Stopee helps consumers navigate exactly these scenarios, so we've built this guide to show you each safeguard you need to put in place.

Understand your consumer rights under philippine law

Your right to cancel Selleramp is protected under the Consumer Act of the Philippines (Republic Act No. 7394), which gives you legal recourse if a company charges you without clear consent or refuses to process a legitimate cancellation.

What the consumer act of the philippines says about subscriptions

Under Republic Act No. 7394, businesses must clearly disclose all material terms of a transaction before you commit. For Selleramp, this means the trial-to-paid conversion terms, the renewal date, and the cancellation process must all be transparent and easy to understand. If Selleramp's terms were not clearly presented during sign-up, or if you were charged without consent, you have grounds to dispute the charges.

The law also protects you against "negative option" sales, which is when a company automatically charges you after a free trial without your explicit prior consent. If you can show that Selleramp auto-renewed without clear disclosure, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group.

How to escalate if selleramp refuses to cancel

If Selleramp ignores your cancellation requests or continues charging you after you've submitted a cancellation, you have two formal escalation paths. First, send a registered letter to Seller Amp Limited's UK office (address below) demanding immediate cancellation and a full refund of charges made after your cancellation date. Keep proof of postage.

Second, if Selleramp is operating in the Philippines and collecting payment from Filipino consumers, you can file a formal complaint with the DTI Consumer Protection Group at (02) 8734-6080 or visit their office at DTI Complex Building, Butuan Corner, East Avenue, Quezon City. Document every email you sent to Selleramp, every charge date, and your cancellation request date.

Methods to cancel selleramp

You have two main routes to cancel: through the Selleramp dashboard (fastest) or via email (slowest but documented).

Cancel directly through your selleramp account

This is the primary method and should work for most users with direct subscriptions purchased at Selleramp.com.

1. Go to Selleramp.com and sign in with your email and password
   • If you've forgotten your password, use the "Forgot Password" link and reset it
   • Check your email (including spam folder) for the reset link
2. Once logged in, navigate to your account settings or billing section
   • Look for tabs labeled "Account," "Subscription," "Billing," or "Plans"
   • The exact location varies, so check each tab if needed
3. Find the "Cancel Subscription" button or link
   • If the button isn't obvious, scroll down on your account page
   • If you still can't find it, check the help article at Selleramp Support
4. Click "Cancel Subscription" and confirm when prompted
   • Selleramp may ask you why you're cancelling (optional to answer)
   • Select your reason if you want to, then confirm
5. Take a full-page screenshot of the confirmation message
   • Make sure the screenshot shows your name, email, the date, and time
   • Save this as proof in case billing disputes arise later
6. Check your email (including spam and promotions folders) for a cancellation confirmation email within 24 hours
   • If no email arrives within 24 hours, proceed to the email method below
   • Do not assume you're cancelled without written confirmation

Pro tip: Selleramp often sends confirmation emails from no-reply addresses. Add support@selleramp.com to your email contacts so their messages don't get filtered as spam. Check your email settings to whitelist their domain.

Cancel via email (documented backup method)

Use this method if the dashboard button doesn't work, or to create a paper trail if your first cancellation attempt failed.

1. Send an email to support@selleramp.com with the subject line: "Cancellation Request - [Your Full Name] - [Your Email Address]"
   • Include the exact subject line so your email doesn't get missed
   • Use the email address linked to your Selleramp account
2. In the email body, state clearly:
   • Your full name and the email address on your account
   • A single sentence: "I request immediate cancellation of my Selleramp subscription effective today."
   • Your next billing date (check your account or invoice)
   • A request for written confirmation of cancellation
3. Send the email and save a copy for your records
   • Copy the text into a document file and save it
   • Take a screenshot of the email showing the sent time and date
4. Wait for a response within 3 business days
   • Selleramp's response times are often slow (1-5 days reported)
   • Check your spam folder repeatedly
5. If you don't hear back within 5 business days, send a follow-up email
   • Reference your original email date and time
   • Ask for confirmation of receipt and a response timeline

Warning: Email cancellations can be lost or delayed. Do not rely on email alone if your next billing date is within 7 days. Use the dashboard method first, then email as backup.

What happens after you cancel selleramp

Cancellation and account deactivation are two different things, and understanding the difference protects you from surprise charges.

Access during your final paid cycle

When you cancel, Selleramp lets you keep access to the platform until the end of your current paid cycle. This means if you cancel on day 1 of a monthly subscription, you still get to use Selleramp until day 30, and no new charge will be applied on day 31.

This is actually a consumer-friendly policy, but it also means you need to track your exact next billing date. Write it down in your phone calendar or planner. Set a reminder for the day before your final billing date so you can verify that no charge went through.

If a charge does appear on or after your final billing date, that's a billing error, and you have legal grounds to dispute it through your bank or payment method.

Verify cancellation within 48 hours

After you cancel (whether via dashboard or email), log back into your Selleramp account within 48 hours and check:

• Does the subscription section now show "Cancelled" or a similar status?
• Is your next billing date no longer displayed, or does it show a cancellation date instead?
• Can you still access the platform (you should be able to until your cycle ends)?

Take another screenshot showing the cancelled status. If your account still shows an active subscription after 48 hours, email support@selleramp.com immediately with the subject "Cancellation Not Processed" and attach your cancellation confirmation screenshot.

Monitor your billing closely

Set a calendar reminder for your final billing date plus 2 days. On that day, check your bank account or card statement to confirm no new charge appeared. If a charge shows up after your cancellation was confirmed, that's a post-cancellation billing error.

At Stopee, we've seen cases where users were charged after cancellation due to timezone delays, processing lags, or system bugs. This is why documentation is so important. Keep all screenshots and emails in a folder on your phone or computer.

Refund eligibility and chargeback options

Whether you can get a refund depends on when you cancelled and when charges were applied.

Refunds for charges made after your cancellation date

If Selleramp charged you after you submitted a valid cancellation request, you have a right to a refund of those unauthorized charges under the Consumer Act of the Philippines. Email support@selleramp.com with the subject "Refund Request - Unauthorised Post-Cancellation Charge" and include:

• Your cancellation request date and the screenshot proof
• The charge date that occurred after cancellation
• Your bank statement showing the charge
• A request for a full refund

Expect a 3-10 day response. If they refuse, escalate to your bank or payment provider and request a chargeback, citing "Charge after service cancellation" as the reason.

Refunds for the trial period

Most companies, including Selleramp, do not refund trial periods because the service was delivered free. However, if you were charged during the trial without consent, that's different. You can dispute that charge with your bank immediately.

Refunds for paid months before cancellation

If you paid for a full month but cancelled mid-month, Selleramp typically does not pro-rate refunds for unused days. This is standard SaaS practice, but you can request it. Ask politely in your cancellation email: "Please consider a pro-rata refund for unused days." Some companies approve these requests; many don't.

Stopee recommends always cancelling a few days before your next billing date if you know you won't use the service for the next cycle. This way, you avoid paying for another full month you won't use.

Pricing breakdown and billing details

Understanding what you're paying for helps you decide whether cancellation is the right move.

In Philippine pesos, these amounts convert to roughly PHP 1,500 to PHP 7,500+ per month, depending on exchange rates. Check your bank or e-wallet statement to see exactly what you were charged in PHP. Exchange rates shift daily, so your actual peso amount may differ slightly from USD pricing.

Cancellation eliminates these recurring charges immediately for the next billing cycle, so if you're paying USD 70 per month and you cancel today, you save approximately PHP 3,500 next month (at typical exchange rates).

Common cancellation mistakes and how to avoid them

Cancellation failures are frustrating because they're often preventable. Here's what users get wrong and how you can sidestep these traps.

Mistake 1: assuming cancellation happens immediately

The biggest misconception is that cancellation takes effect the same day you request it. In reality, Selleramp may take 24-48 hours to process your cancellation, and it only stops future charges, not past ones. If you don't monitor your account after cancellation, you might miss a final charge.

How to avoid it: Always log back in within 48 hours and verify your subscription status shows "Cancelled." Set a phone reminder for your next billing date to confirm no charge went through.

Mistake 2: not saving proof of cancellation

Users who don't take screenshots of their cancellation confirmation often can't prove they cancelled if disputes arise. Selleramp's support team may deny receiving your cancellation request if you have no documentation.

How to avoid it: Screenshot every step: the cancellation button, the confirmation message, and the updated account status showing "Cancelled." Email confirmation is even better. Keep these files in a dedicated folder on your phone or computer.

Mistake 3: cancelling just days before the billing date

If you cancel on day 28 of a 30-day cycle, Selleramp's system may still process a renewal charge before your cancellation takes effect. Processing delays of 24-48 hours are common.

How to avoid it: Cancel at least 5-7 days before your next billing date. Check your account now and note your exact billing date. Set a reminder for at least one week prior.

Mistake 4: only using the email cancellation method

Email is slow and easy to lose. If you email support@selleramp.com but follow up with nothing else, your request can sit unanswered for days.

How to avoid it: Use the dashboard cancellation first (it's instant). Only use email if the dashboard button fails. If you email, send a follow-up email within 5 days asking for confirmation that your request was received.

Mistake 5: not disputing charges with your bank

Some users accept a post-cancellation charge as inevitable and give up. In reality, if you can show you cancelled before being charged, your bank will dispute it and refund you.

How to avoid it: If a charge appears after your cancellation date, contact your bank or GCash/Maya support immediately and request a chargeback. Provide your cancellation screenshot as evidence. Banks take post-cancellation billing seriously under Philippine consumer law.

Steps to keep yourself protected after cancellation

Cancellation is not a one-time action. Protecting yourself requires ongoing vigilance for the next 30-60 days.

• Week 1 after cancellation: Log in and confirm status shows "Cancelled." Save a fresh screenshot.
• Week 2: Check your email spam and promotions folders for cancellation confirmation from Selleramp.
• One week before your final billing date: Set a phone reminder for the next day.
• On your final billing date + 1 day: Check your bank or e-wallet statement and confirm no charge appeared. If a charge is there, contact support immediately.
• Day 3 after your final billing date: Log in to Selleramp one last time and take a final screenshot. You should still have access, but no new charges should be pending.
• Days 30-60 after cancellation: Continue monitoring your bank statements for any surprise charges. If one appears, you have 60 days from the charge date to dispute it.

Comparison: cancel now versus keeping your subscription

The decision is simple: if you're not actively selling on Amazon or you've stopped using Selleramp's features, cancellation saves money immediately. You can always resubscribe later if your business picks up again.

How to contact selleramp for support or disputes

If cancellation fails, refunds are denied, or charges continue, you have contact and escalation options.

Direct support channels

Email: support@selleramp.com (standard response time: 1-5 business days, sometimes longer)

Help Center: Selleramp Support Portal (self-service articles, often helpful)

Registered Office (UK): Seller Amp Limited, Halifax, West Yorkshire, United Kingdom. You can send a registered letter here if email fails and you need formal documentation.

Escalation for unresolved disputes

If Selleramp doesn't respond within 5 business days or refuses to cancel or refund, escalate to:

• Your bank or e-wallet provider: File a chargeback claim (GCash, Maya, or credit card issuer)
• DTI Consumer Protection Group: File a formal complaint at (02) 8734-6080 or visit DTI Complex Building, Butuan Corner, East Avenue, Quezon City
• Stopee resource: Visit Stopee.com to document your case and access additional consumer protection resources for SaaS subscription disputes

At Stopee, we've helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges. Whether your issue is with Selleramp or another service, Stopee has the guides, templates, and escalation pathways you need.

Final checklist before you cancel

Use this checklist to ensure you don't miss any critical step.

• I have logged into my Selleramp account and confirmed my next billing date
• I have saved any sourcing data, customer lists, or settings I need
• I have taken a screenshot of my current subscription plan and billing details
• I have my account email address and recovery phone number ready
• I have cancelled at least 5 days before my next billing date
• I have taken a screenshot of the cancellation confirmation message
• I have received a cancellation confirmation email from support@selleramp.com
• I have saved all cancellation emails and screenshots in a folder
• I have set a phone reminder for my final billing date plus one day
• I have checked my bank or e-wallet statement and confirmed no new charge appeared after cancellation date
• If a charge occurred after cancellation, I have contacted my bank or payment provider

Completing this checklist takes 15-20 minutes and eliminates 90% of cancellation problems. It's time well spent because it protects you from surprise charges and gives you legal proof if disputes arise.

Summary: take control of your selleramp subscription today

Cancelling Selleramp is straightforward when you follow the process step-by-step and document every action. The dashboard cancellation method is fastest and safest. Email is a documented backup. Monitoring your account for 48 hours after cancellation and tracking your final billing date ensures no surprise charges slip through.

Your rights under the Consumer Act of the Philippines (Republic Act No. 7394) protect you if Selleramp charges you without consent or refuses to process a legitimate cancellation. If support doesn't respond or disputes arise, escalate to your bank, the DTI Consumer Protection Group, or file a formal complaint with the consumer authority.

At Stopee (Stopee.com), we believe you should always be in control of your subscriptions and billing. Stopee provides step-by-step cancellation guides, escalation templates, and consumer protection resources for dozens of services. If you need help with other subscription cancellations, chargeback disputes, or consumer rights questions, Stopee has covered you with practical, legal guidance.

Start your cancellation today using the dashboard method above. Save your confirmation, set your calendar reminder, and check your statement after your final billing date. You've got this, and Stopee is here if you need backup.