Manage Social Boost

How to cancel social boost and protect your money in canada

What social boost is and why you might want to cancel

Social Boost is a third-party social media growth service that promises to increase your followers and engagement through managed campaigns and subscription plans. It operates across multiple web domains and offers billing through both website subscriptions and app store channels-meaning you might be paying in different ways depending on how you signed up.

Whether you've discovered the service isn't delivering results, found a better alternative, or simply want to cut costs, cancelling Social Boost should be straightforward. At Stopee, we've helped thousands of consumers understand their options and take control of unwanted subscriptions. The challenge is that Social Boost operates on multiple platforms, each with different cancellation rules and refund policies. This guide walks you through every method, the traps to avoid, and your rights as a Canadian consumer.

Why cancelling matters: costs add up quickly

Social Boost charges either C$28.00 per month or C$245.00 annually. If you're not seeing results or forgot about the subscription, you're bleeding money every renewal cycle. Cancelling immediately stops future charges and prevents overdraft surprises. The sooner you act, the sooner you protect your budget.

The core problem: multiple platforms, multiple rules

Social Boost doesn't operate as a single service. Depending on where you signed up-socialboost.agency, socialboost.co, Apple App Store, or Google Play-you'll follow completely different cancellation steps. One platform might refuse cancellations outright. Another requires email contact. A third lets you cancel instantly. Stopee's research shows this fragmentation is where consumers lose time and money.

Your consumer rights in canada: know your legal leverage

Canada's consumer protection laws give you real power when dealing with subscription services, and understanding them puts you in control.

The 14-day cooling-off rule and what it means for you

Under the Competition Act and provincial consumer protection laws (including Ontario's Consumer Protection Act and British Columbia's Business Practices and Consumer Protection Act), you have the right to cancel most distance contracts-including online subscriptions-within 14 days of purchase without penalty. This applies across Canada. Social Boost's terms do not explicitly state a cooling-off period on all platforms, which may itself be a violation. If you purchased within the last 14 days, you have a legal right to a full refund regardless of what their website says.

Undelivered service and misrepresentation

If Social Boost promised specific results-follower counts, engagement rates, timeline-and failed to deliver, you may have grounds to dispute charges under consumer protection statutes. Canadian law protects you against false advertising and breach of contract. Document what was promised versus what you received. This evidence strengthens any refund claim or chargeback dispute.

When to escalate to authorities

If Social Boost refuses to cancel or refund after you've made a good-faith request, contact your provincial consumer protection office. In Ontario, that's the Ministry of Government and Consumer Services. In British Columbia, contact Consumer Protection BC. In Alberta, the Fair Trading Act applies. Stopee recommends keeping copies of every cancellation request, refusal, and communication. These documents are your proof if you need to file a formal complaint or dispute with your credit card company.

Cancellation methods by platform: step-by-step for each option

Social Boost operates across four distinct platforms, and you need to cancel on the exact platform where you subscribed. Here's how.

Cancel via socialboost.agency: the strictest policy

This platform has the harshest cancellation policy. According to their terms, once you place an order, you cannot cancel it. This is an unusually aggressive position that may violate Canada's 14-day cooling-off rights. Stopee recommends trying anyway.

1. Visit their website and locate the support contact information or terms page.
   • Search for "Contact us" or "Support" in the footer or main menu.
   • Note that there is no live chat listed for this domain.
2. Send a cancellation request via email to their support team, citing your account details (email address, subscription plan name, and start date).
   • State clearly: "I am invoking my 14-day cooling-off right under Canada's consumer protection laws."
   • Keep a copy of the email and timestamp it.
3. If they refuse, escalate by citing breach of the Competition Act.
   • Send a follow-up stating their non-cancellation policy violates mandatory cooling-off rights.
   • Give them 7 days to respond or you will file a consumer complaint and initiate a chargeback.

Warning: This platform explicitly forbids cancellations in their terms, but that clause itself may be unenforceable under Canadian law. Do not accept "no cancellations" as final.

Cancel via socialboost.co: multiple contact methods available

This version of Social Boost is more consumer-friendly and offers three cancellation routes. This is your easiest path if you subscribed here.

1. Identify which contact method works best for your schedule.
   • Live chat: Log in to your account and use the in-app chat tool. Say "I want to cancel my subscription." This is the fastest method-responses typically come within hours during business hours.
   • Email: Send an email to hello@socialboost.co with your account email, subscription plan, and cancellation request. Include your account username for faster processing.
   • Phone: If a phone number is listed on their website, call directly and ask to speak with cancellations or billing.
2. State your request clearly: "Please cancel my subscription effective immediately and confirm in writing."
   • Do not say "I might want to cancel" or ask vague questions. Be definitive.
   • Request written confirmation via email so you have proof of cancellation.
3. Follow up in writing within 24 hours if you used live chat or phone.
   • Send an email to hello@socialboost.co stating your cancellation request and the time/date you made it verbally.
   • This creates a paper trail in case of future disputes.
4. Verify cancellation took effect within 7 days.
   • Check your account to confirm access has been revoked or downgraded.
   • Monitor your payment method to ensure no charge appears at the next billing cycle.

Pro tip: Live chat is fastest, but email is safest. Use email as your primary method and live chat as a supplement to speed things up.

Cancel via apple app store: iOS device steps

If you subscribed through Apple, you cancel directly in your Apple ID settings, not through Social Boost itself.

1. Open Settings on your iPhone, iPad, or iPod Touch.
   • Tap your name at the top of the Settings screen.
2. Navigate to Subscriptions.
   • Tap "Subscriptions" (it appears below "Apple ID, iCloud, Media & Purchases").
3. Find Social Boost in the list.
   • Scroll through active subscriptions until you see "Social Boost."
   • If you don't see it, check "Expired" or "Cancelled" tabs to confirm it's not already inactive.
4. Tap Social Boost and select "Cancel subscription."
   • Apple will ask why you're cancelling. You can skip this or provide feedback.
   • Confirm the cancellation.
5. Verify the cancellation immediately.
   • You should see a message stating your subscription ends on a specific date.
   • Apple will send a confirmation email to your Apple ID email address.
   • Stopee recommends taking a screenshot as proof of cancellation.

Warning: Deleting the Social Boost app does NOT cancel your subscription. You must use the Settings method above, or charges will continue silently.

Cancel via google play: android device steps

Android cancellations happen through the Google Play Store app or Google Play website. Like Apple, you don't contact Social Boost directly.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top-right corner.
2. Navigate to Payments and subscriptions.
   • Tap "Payments and subscriptions" from the menu.
   • Select "Subscriptions."
3. Find Social Boost in your active subscriptions.
   • Scroll to locate "Social Boost."
   • Tap on it to open the subscription details.
4. Tap "Cancel subscription."
   • Google Play will display a cancellation confirmation and offer a reason dropdown (optional).
   • Confirm the cancellation by tapping "Cancel subscription" again.
5. Confirm cancellation was processed.
   • You should see "Cancelled" status on the subscription details page.
   • Google will send a confirmation email to your Google account.
   • Take a screenshot for your records.

Pro tip: If you can't find Social Boost in subscriptions, log into Google Play on your web browser (play.google.com) and repeat the steps. The web interface sometimes shows subscriptions that don't appear in the mobile app.

Cancel by postal mail: the slowest last resort

If all other methods fail, you can send a certified cancellation letter. This is slow but creates legal documentation.

1. Prepare your letter with the following details:
   • Your full name and account email address.
   • Your subscription plan name (e.g., "Monthly Social Boost").
   • The date you want the cancellation to take effect.
   • A clear statement: "I am cancelling my Social Boost subscription effective [date]. Please confirm this cancellation in writing within 14 days."
2. Address the letter to:
   • WeWork, 524 Broadway, New York, NY 10012, United States.
   • Note: This is a WeWork office, not a dedicated Social Boost address. Allow extra time for mail routing.
3. Send the letter via Canada Post Registered Mail or courier (FedEx, UPS).
   • Registered Mail provides proof of delivery and date.
   • This protects you legally if Social Boost later claims they never received your request.
4. Keep all postal receipts and copies of your letter.
   • File them with your cancellation checklist (see section below).
5. Wait 2-3 weeks for a response.
   • International mail from Canada to the US takes 7-14 business days minimum.
   • Processing may add another 7-14 days.

Warning: Postal mail can take 3-4 weeks and may not receive acknowledgment. Use this only after exhausting email, phone, and live chat options.

What happens after you cancel: access, timing, and next steps

Cancellation doesn't always mean immediate loss of access, and understanding the timeline protects you.

When your access ends

The timing depends on your platform. For web subscriptions (socialboost.agency and socialboost.co), access typically ends at the end of your current billing cycle if you've already paid. For app store cancellations (Apple and Google), you retain access through the end of your paid period. Most services stop access immediately upon cancellation only if you've cancelled during a free trial. Stopee recommends confirming the exact access end date when you submit your cancellation request.

Automatic renewals must stop

Once cancellation is processed, no further charges should appear on your payment method. Monitor your bank or credit card statement for the next 30 days to confirm no new charge posts. If you see a charge after cancellation, that's a billing error and grounds for a dispute or chargeback.

Data retention and your privacy

Social Boost retains customer data according to their terms. You have the right to request deletion of your personal data under Canada's privacy laws (PIPEDA-the Personal Information Protection and Electronic Documents Act). If you want your profile, followers, or analytics data deleted, send a separate data deletion request to their support email after cancelling. Keep evidence of this request as well.

Refunds: what you can realistically expect

Refunds are where Social Boost's policies become murkiest, and Canada's consumer laws step in to protect you.

Refund policies by platform

Each platform has different rules. On socialboost.agency, refunds are "discretionary" and only considered if they claim service delivery failed-and only if you request within 2 days. On socialboost.co, refunds are handled "case by case" and may be denied. Neither platform advertises a 14-day automatic refund, which is a red flag under Canadian consumer law. Stopee's experience shows that explicit refusal to offer a cooling-off period is legally questionable in Canada.

Your refund rights under canadian law

You have a legal right to a refund in three scenarios:

1. Within 14 days of purchase: Cancel for any reason under the cooling-off period. Social Boost cannot deny this.
2. Service not delivered: If Social Boost failed to provide the promised service (e.g., no follower growth, no engagement improvement), you may claim a refund for breach of contract.
3. Billing error: If you were charged incorrectly (duplicate charge, wrong amount, unauthorized charge), you have a right to correction and refund.

How to request a refund

Send a formal refund request via email with the subject line "Refund Request - [Your Account Email]." State the reason (cooling-off period, undelivered service, or billing error), include your account details, the dates of charges, and the amounts. Give them 14 days to respond. If they refuse or ignore you, escalate to your payment provider (credit card company, Apple, or Google) and file a dispute or chargeback. Stopee has seen hundreds of refund disputes resolved in the consumer's favour when they escalated beyond the vendor.

Using chargebacks as leverage

If Social Boost refuses a legitimate refund request, your credit card company or app store can reverse the charge. This is your nuclear option and is completely legal. Call your bank or credit card issuer and explain that you cancelled and were not refunded. The credit card company will investigate and typically sides with the consumer if there's evidence of a cancellation attempt. For app store purchases, initiate a refund request directly through Apple or Google-they honour refunds more readily than the subscription vendor does.

Pricing and plan breakdown: what you're paying for

Understanding what you're paying helps you decide whether to cancel or negotiate a better rate.

Both plans auto-renew, meaning you'll be charged automatically unless you cancel before the next billing date. Annual plans are cheaper per month but lock you in longer. If you're unhappy with results after 30 days, the monthly plan is more flexible-but only if you cancel on time.

Common cancellation mistakes and how to avoid them

Cancellation sounds simple, but one small error can cost you weeks of wasted money.

Deleting the app instead of cancelling the subscription

The biggest trap: removing the Social Boost app from your phone feels like cancelling, but it does absolutely nothing. Your subscription continues, and your next payment still posts. At Stopee, we've heard from dozens of people who deleted the app three months ago and suddenly noticed unexpected charges. Always cancel through your account settings or the vendor's website, not by deleting the app.

Assuming cancellation is automatic

Some people think that if they stop using Social Boost, the company will eventually cancel it. Wrong. Subscriptions are designed to renew indefinitely until you actively cancel. No service will proactively close your account to save you money. You must take action yourself.

Cancelling on the wrong platform

If you subscribed through Apple but try to cancel on the web, nothing happens. You must cancel on the exact platform where you signed up. Review your email confirmations or bank statement to identify which service charged you. That's your platform. Stopee recommends checking all four platforms if you're unsure which one you used.

Not requesting written confirmation

Live chat or phone cancellations are risky without follow-up documentation. Always ask for written confirmation via email. Keep these confirmations in a folder for 12 months in case future charges appear and you need proof of your cancellation request.

Ignoring the billing date

If you cancel on the 25th of the month but your billing date is the 28th, you might still be charged once more. Cancel at least 3-5 days before your next billing cycle to guarantee the final charge doesn't post. Check your account or bank statement to see the exact billing date, then set a phone reminder to cancel a week earlier.

Cancellation checklist: what to do right now

Use this checklist to stay organized and protect yourself from billing disputes.

Escalation: what to do if social boost refuses to cancel

Not every cancellation goes smoothly, and you need to know your escalation path.

Step 1: escalate within the company

If first-line support ignores your cancellation request, escalate. Send a second email marked "ESCALATION" with copies of your first request. State that you're invoking your legal right to cancel under Canada's consumer protection laws. Give them 7 days to respond.

Step 2: file a chargeback or refund dispute

Contact your credit card company, bank, Apple, or Google and explain that you requested cancellation and were denied. Provide copies of your cancellation request and any refusals. These payment processors side with consumers in disputes when evidence is clear. The chargeback typically reverses the charge within 30 days.

Step 3: file a consumer complaint

If Social Boost continues to charge you after a documented cancellation request, file a formal complaint with your provincial consumer protection authority. In Ontario, contact the Ministry of Government and Consumer Services. In British Columbia, contact Consumer Protection BC. In Alberta, report to the Fair Trading Act office. Provide all email evidence. These agencies can investigate and force refunds.

When to contact stopee

Stopee specializes in helping Canadians navigate complex cancellations like this one. If you've tried multiple methods and are still being charged, Stopee can provide guidance on chargebacks and escalation letters. Stopee has helped thousands of consumers recover money from vendors that refused to cancel legitimately.

Where to send cancellation requests and complaints

Keep these contacts handy for when you need them.

Social boost contact information

Email (primary): hello@socialboost.co

Postal address (last resort): WeWork, 524 Broadway, New York, NY 10012, United States

Support methods (depends on platform): Live chat, email, and phone (available on socialboost.co only; socialboost.agency has limited support)

Canadian consumer protection contacts

Ontario: Ministry of Government and Consumer Services, www.ontario.ca/consumerprotection

British Columbia: Consumer Protection BC, consumerprotectionbc.ca

Alberta: Fair Trading Act Office, www.alberta.ca/fair-trading

Canada-wide: Competition Bureau (for false advertising), www.competitionbureau.gc.ca

Your next move: take control today

Social Boost's cancellation policies are deliberately fragmented across platforms, making it harder for you to exit. But with the steps above, you're now equipped to cancel on whichever platform you're on, understand your refund rights, and escalate if needed. Start by identifying which platform charged you, then follow the cancellation steps for that specific service. Request written confirmation, monitor your next billing cycle, and escalate to your payment provider if charges continue. Your money is yours to protect.

Stopee has helped thousands of consumers cancel confusing subscriptions like this one and recover refunds when vendors refused. If you encounter resistance after following this guide, Stopee can point you toward the right escalation path and help you understand whether a chargeback or consumer complaint is your best option. Visit stopee.com to explore more cancellation guides, escalation strategies, and consumer rights resources tailored to your province. Take action today-the sooner you cancel, the sooner you stop the bleeding.