Manage Superhuman

How to cancel superhuman and understand your email client refund rights in canada

What superhuman is and why you might want to cancel

Superhuman is a premium email client built for speed and keyboard-driven workflows. It syncs with Google Workspace, Microsoft 365, and other major email providers, offering shortcuts, read receipts, reminders, and a distraction-free interface designed to help you process email faster.

The service operates on a subscription model with both desktop and mobile apps. Your cancellation route depends on where you subscribed: directly through Superhuman's website, Apple's App Store for iOS, or Google Play for Android devices. Understanding which platform you used is your first step toward a clean cancellation, and Stopee is here to guide you through each option.

Superhuman pricing and plan options

Superhuman offers individual and team subscription plans. Pricing varies based on your region and billing cycle preference. Here's what you need to know before cancelling:

Visit Superhuman's pricing page for the most current rates and any promotional offers in your region. Knowing your exact plan type will help you understand when your next billing date arrives and whether you're eligible for any partial refunds under Canadian law.

Canadian consumer protection laws and your cancellation rights

Canada does not offer a blanket 14-day cooling-off period for digital services the way the European Union does. However, your provincial and federal consumer protection laws still protect you in meaningful ways.

Federal and provincial consumer rights you should know

Under the Competition Act and provincial consumer protection legislation (such as Ontario's Consumer Protection Act or British Columbia's Consumer Protection Act), you have the right to cancel a subscription service. Most Canadian provinces require that cancellation be as easy as the original sign-up process. If you signed up online in seconds, you should be able to cancel online just as quickly.

Additionally, if Superhuman fails to deliver the service as described, misrepresents its features, or engages in misleading advertising, you may be entitled to a refund or credit even if the standard policy says "no refunds." This is a key leverage point if you need to escalate a cancellation dispute.

Pro tip: Keep screenshots of Superhuman's feature claims and your billing statements. If the service doesn't work as advertised, these documents support a complaint to your provincial consumer protection office or the Competition Bureau.

When to contact a consumer protection authority

If Superhuman refuses to cancel your subscription or process a refund you believe you're entitled to under Canadian law, you can escalate to:

• Competition Bureau Canada (federal level) for false or misleading advertising claims.
• Your provincial consumer protection agency (e.g., Ontario's Ministry of Government and Consumer Services, BC's Consumer Protection Office) for unfair contract terms or cancellation disputes.

Most provincial offices have online complaint portals and can investigate at no cost to you. Stopee recommends documenting all communication attempts with Superhuman before filing a formal complaint.

Methods to cancel superhuman based on your subscription type

Your cancellation method depends entirely on where you subscribed. Following the right path ensures your cancellation is processed immediately and your access ends on schedule.

Cancellation via superhuman's web dashboard (direct subscription)

If you subscribed directly through Superhuman's website using your credit card, follow these steps:

1. Open the Superhuman app on your desktop or visit superhuman.com/admin in your web browser.
2. Log in with your account email and password.
3. On Mac, press Cmd+K. On Windows, press Ctrl+K. A command palette will appear at the top of your screen.
4. Type "cancel subscription" (without quotes) and select the matching option from the dropdown menu.
5. Review the confirmation message. It will state that your subscription cancellation takes effect at the end of your current billing cycle.
6. Click "Confirm Cancellation" or the equivalent button to finalize your request.

Warning: Do not close the browser tab or app until you see a final confirmation message. Take a screenshot of the confirmation screen for your records.

Cancellation through apple app store (iOS subscriptions)

If you subscribed to Superhuman through your iPhone or iPad, Apple's system handles your billing, not Superhuman directly. Cancellation must happen through Apple:

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the very top of the Settings menu.
3. Select Subscriptions (you may need to scroll down to find it).
4. Look for Superhuman in the list of active subscriptions and tap it.
5. Tap Cancel Subscription.
6. Apple will ask you to confirm cancellation. Select Confirm.

Alternatively, if the Subscriptions option doesn't appear in your Settings:

• Open the App Store app directly.
• Tap the profile icon in the bottom right corner.
• Select Subscriptions.
• Find Superhuman and tap Cancel Subscription.

Pro tip: Apple's cancellation is immediate in the system but your access to Superhuman continues until the end of your paid period. You receive an email confirmation from Apple within minutes.

Cancellation through google play store (Android subscriptions)

If you downloaded Superhuman from the Google Play Store on an Android device, Google handles billing and subscription management:

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner (usually a circular avatar or initial).
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find Superhuman in the list and tap it.
6. Select Cancel subscription at the bottom of the page.
7. Follow the on-screen prompts to confirm cancellation.

Google Play processes your cancellation immediately. Your access remains active until your paid subscription period ends, after which you lose access to paid features.

Cancellation by registered mail (alternative method)

If you cannot access your account or experience technical issues, you may request cancellation in writing. Send a registered or certified letter (for delivery confirmation) to:

Superhuman
548 Market Street PMB 39105
San Francisco, CA 94104
United States

Your letter must include:

• The email address associated with your Superhuman account.
• The date of your cancellation request.
• A clear statement: "I request immediate cancellation of my Superhuman subscription."
• Your full name and telephone number (optional but helpful).

Warning: Registered mail from Canada to the United States typically takes 7 to 14 business days. Use this method only if online cancellation is impossible. Keep your proof of mailing receipt as evidence of your cancellation request.

What happens to your account after you cancel

Cancelling Superhuman is not immediate, and understanding the timeline protects you from unexpected charges.

Access timeline after cancellation

Once you submit your cancellation request through any method, Superhuman's billing system stops all future charges immediately. However, your subscription remains active and fully functional until the end of your current billing period. For example, if you cancel on the 15th of a month and your billing cycle renews on the 30th, you retain full paid access until the 29th at 11:59 p.m.

On the first day of the next billing cycle, your account automatically converts to a free tier (if Superhuman offers one) or your access to paid features ceases entirely. You receive no interruption notice; plan accordingly if you rely on Superhuman for work.

Your data after cancellation

Superhuman's privacy policy governs how long your account data remains stored. After cancellation, Superhuman typically retains your account information for a set period to comply with tax and legal obligations. If you want to export your data, contact Superhuman's support team before cancelling to request a data export. Many services offer 30-day or 60-day export windows after cancellation.

If you want your account and data deleted entirely, submit a formal data deletion request through Superhuman's support portal or privacy contact form. Canadian data protection law (PIPEDA, the Personal Information Protection and Electronic Documents Act) gives you the right to request deletion, though companies can retain data for legitimate business or legal reasons.

Refunds and what you can realistically expect

Superhuman's standard policy states no refunds or credits apply to partially used subscription periods. In most cases, this means cancelling stops future billings but does not produce a prorated refund for the remaining days of your current cycle.

Standard no-refund policy

If you cancel on the 10th of a month and your billing cycle ends on the 30th, Superhuman will not credit you for the 20 unused days. This policy applies to all subscription types: individual, team, and enterprise. Even if you cancel within hours of a renewal charge, no refund is issued under standard terms.

Pro tip: To minimize wasted fees, cancel in the days immediately before your renewal date. If your renewal is on the 30th, cancel on the 28th or 29th to avoid paying for a full period you won't use.

When canadian law overrides the no-refund policy

Superhuman's refund policy cannot override your consumer rights under Canadian law. You may be entitled to a refund or credit in these situations:

• Material service failure: If Superhuman stopped working entirely or lost core functionality for an extended period during your subscription, you have grounds for a partial refund.
• Misleading advertising: If Superhuman advertised features you relied on that were later removed or disabled, you may claim misrepresentation.
• Billing error: If you were charged twice, charged after cancellation, or charged in error, you are entitled to a full refund of the incorrect charge.
• Cancellation within cooling-off window: Some provinces offer brief windows (typically 10-14 days after purchase) to cancel with a refund. Check your provincial rules.

Stopee recommends keeping records of any service failures or billing disputes. Screenshot error messages, save confirmation emails, and document dates when features stopped working. These details strengthen your case if you need to request a refund.

How to request a refund dispute

If you believe you qualify for a refund under Canadian consumer protection law, contact Superhuman's support team in writing (email preferred for a paper trail) and cite the specific reason. Include phrases like "material breach of contract," "misrepresentation of services," or "billing error under the Competition Act."

If Superhuman refuses, file a complaint with your provincial consumer protection office. Include:

• Your Superhuman account email.
• The dates of charges you dispute.
• Evidence of service failure, billing error, or misleading advertising.
• Copies of all emails between you and Superhuman's support team.

Most provincial offices investigate at no cost and can compel refunds if they find the company at fault.

Common mistakes to avoid when cancelling superhuman

Cancellation mistakes happen to the best of us, and they often result in surprise charges or lost access when you need it most.

Mistake 1: cancelling through the wrong platform

This is the most frequent error Stopee sees. If you subscribed through Apple App Store but attempt to cancel through Superhuman's web dashboard, your cancellation does not process. Apple's system and Superhuman's system do not automatically sync. You must cancel where you subscribed.

Check your bank or credit card statement from the last Superhuman charge. It will say "Apple," "Google," or "Superhuman" as the merchant. That tells you exactly where to cancel.

Mistake 2: assuming instant cancellation means instant access loss

The cancellation system confirms your request immediately, but your paid access continues through the end of your billing cycle. Many users panic thinking they've lost access the moment they click cancel. You haven't. You still have full use of Superhuman until your next renewal date passes.

Mistake 3: not saving cancellation confirmation

After you cancel, take a screenshot of the confirmation screen or save the confirmation email. If Superhuman charges you again after cancellation, this proof protects you. You can show your bank the cancellation confirmation, dispute the charge, and recover the money through a chargeback if Superhuman refuses to refund.

Mistake 4: ignoring billing statements after cancellation

Monitor your bank or credit card for 30 days after cancellation. Occasionally, payment processors charge twice or Superhuman's system experiences a glitch and re-bills a cancelled account. If an unwanted charge appears, contact your bank immediately and file a dispute. Banks in Canada typically have a 60-day chargeback window.

Mistake 5: deleting the app before confirming cancellation in writing

Uninstalling Superhuman from your phone does not cancel your subscription. The subscription lives in Apple's or Google's system, not on your device. You must complete the cancellation steps on the platform where you subscribed, then uninstall the app.

Superhuman cancellation checklist

Before you hit cancel, work through this checklist to ensure a smooth process:

Alternatives to consider before you cancel

Superhuman is expensive, but some reasons for cancellation have solutions short of quitting entirely.

Pause your subscription (if available)

Superhuman does not always offer a pause or hibernation option, but it's worth asking support. If you need a break for a few months due to budget constraints or travel, Superhuman's team might accommodate a temporary pause without cancelling.

Downgrade to a lower tier

Check whether Superhuman offers a free or lower-cost tier. The free version may have limited features but could serve as a bridge while you decide whether to return to a paid plan.

Negotiate a team or annual discount

If you're a long-term user, contact Superhuman's sales team and ask about annual billing discounts or team rates. Often the first year price is negotiable if you commit to a longer contract.

Why you should use stopee to verify your cancellation

Stopee helps thousands of Canadian consumers cancel subscriptions cleanly and recover refunds when entitled. If you've attempted to cancel Superhuman and hit a wall, or if you've been charged after cancellation, Stopee's team can help you document your case and escalate to the right consumer protection authority.

Many users discover they're entitled to a refund only after Stopee reviews their billing history and service failures. Stopee's consumer advocates understand Canadian law and can push back on services that refuse legitimate refund requests.

Visit Stopee (stopee.com) to report an unwanted charge, request a cancellation verification, or file a dispute on your behalf. Stopee has helped thousands of consumers cancel subscriptions and recover their money.

Contact information and next steps

If you need to reach Superhuman's support team after cancellation or have questions about your account, here is the official contact address for cancellation correspondence:

Superhuman Mail
548 Market Street PMB 39105
San Francisco, CA 94104
United States

For billing disputes or data requests, check Superhuman's support portal at superhuman.com for live chat, email contact, or a help centre with account recovery options.

If Superhuman refuses to honour your cancellation or refund request, and you believe Canadian consumer law is on your side, file a formal complaint with:

• Competition Bureau Canada: competitionbureau.gc.ca
• Your provincial consumer protection office: Search "[your province] consumer protection" for the official contact.

Cancelling Superhuman is straightforward when you follow the right platform and understand your consumer rights. Stopee (stopee.com) is here to support you at every stage, from cancellation through to refund recovery if something goes wrong. You have power in this process, and you deserve clarity and respect from every service you pay for.