Manage Superhuman

How to cancel Superhuman and avoid surprise charges in malaysia

What Superhuman is and why malaysian users subscribe

Superhuman is a subscription-based email client built for people who want to move through their inbox faster. It sits on top of Gmail or Outlook and adds workflow automation, AI-powered features, and team collaboration tools that appeal to sales professionals, founders, and power users who spend hours a day in email.

The service runs on a recurring billing model with no free consumer tier. This means if you subscribe and do not cancel before your next billing date, Superhuman will charge you automatically for another billing cycle. For Malaysian users paying in ringgit, this recurring cycle can catch you off guard if you forget about renewal dates.

The paid plans and what you are actually paying for

Superhuman offers two main tiers. The Starter plan includes core email productivity features, basic AI tools, and team collaboration. The Business plan adds advanced AI capabilities, custom automation labels, and integrations with HubSpot and Salesforce for teams that need deeper CRM connectivity.

Pricing converts to approximately RM120 per month for Starter and RM160 per month for Business, though Superhuman may bill you in a different currency depending on your account settings. Your credit card statement will show the charge in the currency the company processes, not necessarily in ringgit.

How Superhuman works in malaysia and where support sits

Superhuman does not maintain a Malaysia-specific customer service phone line or local postal address. All support flows through email at [email protected], and response times are not guaranteed. The company's legal address for service of notice is registered in San Francisco, California, which matters if you need to escalate a billing dispute.

This geographical distance is important to understand before you cancel. If you have a problem getting your cancellation to stick, you will be corresponding with a US-based team, and resolution may take longer than if they had a local office in Kuala Lumpur or Penang.

Pricing comparison and cost breakdown for malaysian users

Understanding what you pay each month helps you decide whether cancelling makes sense for your workflow and budget.

Should you cancel Superhuman right now

Before you take action, ask yourself whether cancellation is the right choice for your needs.

Reasons users decide to cancel

Many Malaysian users cancel Superhuman because the workflow speed gain does not justify the monthly cost, especially if they do not receive hundreds of emails per day. Others find that basic Gmail or Outlook filters handle their needs adequately. Some cancel after the free trial because they realised the onboarding curve is steeper than expected, or the AI features do not deliver the time savings the marketing promised.

Budget cuts are another common driver. If you are a freelancer or small business owner tightening spending, RM120 to RM160 per month adds up to RM1,440 to RM1,920 per year, which might be better spent on accounting software or client management tools.

Reasons you might want to keep it

If you are a sales professional sending 50+ emails daily or a founder managing high-volume inbound communication, Superhuman's keyboard shortcuts, AI drafts, and follow-up reminders can genuinely recover 5 to 10 hours per month. That productivity gain can justify the cost if your hourly rate is above RM50 to RM60.

Teams using Superhuman also benefit from shared conversations and team comments, which reduce email clutter when multiple people are working on deals or projects together. If your team is already coordinated on this tool, cancelling your own account may create friction.

How to cancel Superhuman without getting charged again

The cancellation process is straightforward if you subscribed through the web, but varies depending on whether you signed up via the App Store, Google Play, or a direct web subscription.

Checks and preparation before you cancel

Many users feel frustrated after cancelling because they are not certain the cancellation actually took effect. Protect yourself by documenting everything before you press the cancel button.

1. Open your Superhuman account and navigate to the Subscription or Billing page
   • Take a screenshot showing your current plan name (Starter or Business)
   • Note your next billing date and the exact amount you will be charged
   • Save the current date for your records
2. Identify which platform you used to subscribe
   • Check your email confirmation from when you signed up
   • Look for language mentioning "web account", "App Store", or "Google Play"
   • This matters because cancellation paths differ by platform
3. Export or save any important data you want to keep
   • Superhuman may delete your email templates and settings after cancellation
   • Screenshot any custom filters, shortcuts, or saved searches you use regularly
   • Note any automation rules you built so you can recreate them in Gmail or Outlook if needed

Cancelling a web-based Superhuman subscription

If you signed up directly through Superhuman's website using your credit card or bank account, follow these steps to cancel.

1. Go to the Superhuman login page at app.superhuman.com and sign in with your email and password
2. Click on your profile icon or settings menu, usually located in the top-right corner of the screen
3. Select "Account", "Billing", or "Subscription" from the dropdown menu
   • The exact label varies, but it will be clearly marked
4. Find the "Cancel subscription" or "Downgrade" button on the subscription page
   • Superhuman may ask you why you are leaving; you can skip this or provide feedback
   • Warning: Do not close the page until you see a confirmation message
5. Click "Cancel subscription" to confirm
   • You should receive an email confirmation from [email protected] within minutes
   • Save this confirmation email; it is your proof of cancellation
6. Take a final screenshot of the subscription page showing "Cancelled" or "No active subscription"
   • This screenshot is your safety net if a charge appears on your credit card statement

Pro tip: Superhuman usually does not issue automatic refunds for the month in which you cancel. However, if you cancel on the 1st of a month, you will not be charged again, and your access ends immediately. If you cancel mid-month, you typically keep access through the end of that billing cycle and will not be charged on the next renewal date.

Cancelling if you subscribed through the app store (iOS)

If you signed up for Superhuman using an Apple device and your subscription is managed through the App Store, you must cancel through Apple's system, not Superhuman's web account.

1. Open the App Store app on your iPhone or iPad
2. Tap your profile icon in the top-right corner
3. Select "Subscriptions" from the menu
4. Find "Superhuman" in your active subscriptions list and tap it
5. Tap "Cancel subscription"
   • Apple will ask if you want to keep the subscription or cancel; choose "Cancel subscription" to confirm
6. You should see a confirmation that your subscription will end on your current billing date
   • Screenshot this confirmation

Warning: Apple sometimes continues to charge users after cancellation due to app renewal settings. If you are charged after you believe you cancelled through the App Store, email Apple Support at support.apple.com and provide your cancellation screenshot. Apple can issue refunds for accidental charges.

Cancelling if you subscribed through google play (Android)

Android users who signed up through Google Play need to cancel directly in the Google Play app or through the web.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top-right corner
3. Select "Payments and subscriptions", then "Subscriptions"
4. Tap "Superhuman" from your active subscriptions
5. Tap "Cancel subscription"
   • Google will show you when your subscription will end
   • Confirm the cancellation
6. Screenshot the confirmation showing the cancellation effective date

Google Play cancellations usually take effect immediately, but your access remains active until the end of your current billing cycle.

What happens after you cancel and what you need to know

Cancellation does not feel instant, and that can feel unsettling if you are not sure what to expect.

Your access and data after cancellation

Once you cancel, your access to Superhuman's interface ends either immediately or at the end of your current billing cycle, depending on the platform and timing of your cancellation. After your access ends, the company may delete your data, including saved templates, custom filters, and configuration settings.

Superhuman's terms state that after termination, "the company may delete user content from its live databases", which means your email history and saved searches do not stay on Superhuman's servers indefinitely. Download or screenshot anything important before your access expires.

Email and gmail integration after cancellation

Superhuman sits on top of your Gmail or Outlook account; it does not replace them. When you cancel Superhuman, your emails remain in Gmail or Outlook untouched. You simply lose access to Superhuman's productivity layer and AI features. Your email account itself is not affected.

Refund policy and your rights as a malaysian consumer

Understanding your refund rights protects you if a charge appears after cancellation or if you were charged unfairly.

Superhuman's refund policy

Superhuman does not automatically refund fees for the month in which you cancel. If you subscribe on the 15th of the month and cancel on the 20th, you will not receive a refund for that partial month. Your subscription access continues through the end of the billing cycle, and no new charge appears after cancellation.

However, if Superhuman continues to charge you after you cancelled, you have grounds to dispute the charge with your credit card company or bank.

Your consumer rights under malaysian law

The Consumer Protection Act 1999 (CPA) protects Malaysian consumers, including digital service subscribers. Under the CPA, Superhuman must honour cancellation requests within a reasonable timeframe and must not charge you after you have cancelled.

If Superhuman charges you after cancellation, you can lodge a complaint with the Malaysia Competition Commission (MyCC) or the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). You can also dispute the charge directly with your credit card company or bank, which often resolves the issue faster.

Pro tip: Keep all cancellation confirmations, screenshots, and email correspondence from Superhuman. If you need to escalate a billing dispute, you will need this evidence to prove you cancelled on a specific date.

Common mistakes malaysian users make when cancelling

Many users end up frustrated because they make small mistakes that delay or complicate cancellation.

Cancelling in the wrong place

The biggest mistake is cancelling in the wrong system. If you subscribed through the App Store but try to cancel through Superhuman's web account, the cancellation will not take effect. Your App Store subscription will continue to renew and charge your card every month.

Always check your original sign-up confirmation email to confirm which platform you used. Then cancel through that same platform, not through a different one.

Cancelling mid-cycle and expecting an immediate refund

Most users assume that cancelling on day 10 of a 30-day billing cycle means they will get a refund for the unused days. Superhuman does not offer pro-rata refunds. Once you have paid for a cycle, you keep access through the end of that cycle, but you will not get money back for unused days.

The benefit is that you are not charged again after cancellation. Plan your cancellation for the day before your next billing date if you want to avoid paying another full month.

Not confirming cancellation through email

Superhuman sends a cancellation confirmation email to your registered address. If you do not see this email within 5 to 10 minutes, check your spam folder. If it is not there, contact Superhuman at [email protected] immediately to confirm your cancellation went through.

Many users think they cancelled because they clicked the button, but they never receive confirmation, which means the cancellation may not have processed correctly. Do not assume silence means success.

How stopee helps you navigate subscription cancellations

If you are unsure about your cancellation rights or feel that Superhuman unfairly charged you after you cancelled, Stopee can guide you through your next steps.

Stopee specialises in helping Malaysian consumers navigate subscription cancellations across dozens of digital services. Our team understands the gaps between company policies and consumer law, and we can help you identify whether a charge violates your rights under the Consumer Protection Act.

Whether you need help drafting a dispute email to Superhuman, calculating what a fair refund should be, or knowing when to escalate to the Ministry of Domestic Trade and Consumer Affairs, Stopee has helped thousands of consumers cancel subscriptions and recover overcharged fees. You can start by reviewing your subscription history and reaching out to us for a free assessment.

Your cancellation checklist

Use this checklist to stay organised and ensure nothing falls through the cracks.

Contact information and next steps

If you need to reach Superhuman to dispute a charge or escalate a cancellation issue, use the following details.

Superhuman customer support

Email: [email protected]

Response time: Usually 1 to 3 business days; no live chat or phone support available

Mailing address (for formal service of notice): 2261 Market Street STE 85232, San Francisco, CA 94114, United States

Malaysian consumer protection escalation

If Superhuman does not respond to your cancellation or refund request within 14 days, you can escalate to:

Ministry of Domestic Trade and Consumer Affairs (KPDNHEP): Complaints can be filed online at www.kpdnhep.gov.my or by phone at 1-800-80-2020

Malaysia Competition Commission (MyCC): Submit complaints at www.mycc.gov.my for unfair trading practices

Your credit card issuer or bank: Contact your bank's dispute department if a charge appears after cancellation. Most banks can reverse unauthorised charges within 30 to 60 days

When to contact stopee

Stopee is here when you feel stuck between a subscription company and your bank, or when you need clarity on whether a charge violates consumer law. Stopee has helped thousands of consumers cancel subscriptions and recover overcharged fees across dozens of services.

Reach out to Stopee if you are unsure about your rights, if Superhuman refuses to cancel your subscription, or if you have been charged after cancellation. Our team will review your situation and help you take the next step with confidence.