Manage Tomo Boost

How to cancel tomo boost and understand your subscription rights in canada

What is tomo boost and why you might want to cancel

Tomo Boost is a credit-building subscription product offered by TomoCredit that helps you manage your credit score and, depending on your tier, grants access to a Tomo credit line. You can subscribe through TomoCredit directly or via the Apple App Store and Google Play. Like many subscription services, Tomo Boost charges a recurring fee each billing cycle, and understanding how to cancel-or whether you should-is essential to protecting your wallet and your credit profile.

Is tomo boost right for your financial situation?

Before you cancel, consider whether the service aligns with your credit-building goals. If you no longer use the credit-building features, have achieved your target credit score, or prefer managing credit independently, cancellation may be your best move. However, if you're in the middle of an active credit-building plan, cancelling might interrupt your progress. Take 5 minutes to weigh the value against the monthly cost before proceeding.

Common reasons canadians cancel tomo boost

Most subscribers who reach out to Stopee mention one of these reasons: the subscription fee no longer fits their budget, they've built sufficient credit history and no longer need the service, or they discovered alternative credit-building tools that work better for their situation. Some cancel because they were unaware of the recurring charge and discovered it during a bank statement review. Whatever your reason, Stopee is here to guide you through a clean, documented cancellation process.

Your consumer rights and tomo boost in canada

Canadian consumer protection law gives you important safeguards when dealing with subscription services.

Cooling-off periods and cancellation protections in canada

Under Canada's Consumer Protection Act, you generally have the right to cancel distance sales (including online subscriptions) within 14 days of purchase without penalty, provided you notify the seller in writing. However, Tomo Boost does not appear to explicitly offer a statutory 14-day cooling-off period in their public terms. This means after your initial 14-day window closes, you may still cancel-but refunds for paid periods are typically non-refundable according to TomoCredit's stated policy.

Pro tip: If you subscribed within the last 14 days and wish to invoke your statutory cooling-off right, send your cancellation request to boost@tomocredit.com with the phrase "I am exercising my right to cancel under the Consumer Protection Act" and reference your subscription date. Document everything in writing.

What to do if you're charged without authorization

If you discover unauthorized charges on your bank statement or credit card, you have the right to dispute them with your financial institution. Contact your bank or credit card issuer immediately and provide them with documentation of your cancellation request (emails, screenshots, etc.). Your bank can initiate a chargeback process, which is separate from Tomo Boost's refund policy and may result in recovery of disputed funds. Stopee recommends keeping all cancellation confirmations for at least 6 months in case a dispute arises.

How to cancel tomo boost step-by-step

Cancellation varies depending on where you subscribed-directly through TomoCredit, Apple, or Google Play-but all methods are straightforward when you follow the correct steps.

Cancel via email (direct TomoCredit account)

Email cancellation is the fastest and most documented method, and Stopee strongly recommends it for subscribers who signed up directly with TomoCredit. You'll create a paper trail that protects you if disputes arise later.

1. Open your email client and create a new message to boost@tomocredit.com.
   • Use the email address associated with your Tomo Boost account to ensure your request is processed correctly.
2. In the subject line, write: "Cancellation Request for Tomo Boost Account"
   • This signals immediately to support staff what you need.
3. In the email body, include the following information:
   • Your full name (as it appears on your account).
   • Your account email address.
   • Your current Tomo Boost subscription plan (e.g., Starter, VIP).
   • Your preferred cancellation date (the end of your current billing cycle is typical, e.g., "December 31, 2024").
   • A brief note: "I request that my Tomo Boost subscription be cancelled effective [date]."
4. Send the email during TomoCredit's business hours: 9 a.m. to 5 p.m. EST, Monday through Friday.
   • Emails sent outside these hours may experience slight delays in processing.
5. Wait for a confirmation email from boost@tomocredit.com within 1 to 2 business days.
   • Warning: If you do not receive a confirmation within 48 hours (and it is a business day), send a follow-up email or try an alternative cancellation method (see below).
6. Save the confirmation email in a dedicated folder for your records.
   • You may need to reference this if billing continues by mistake.

Cancel through apple app store (iOS)

If you subscribed to Tomo Boost via the Apple App Store, you must cancel through Apple's subscription settings on your iPhone, iPad, or Mac. Apple handles all billing for app subscriptions, not TomoCredit directly.

1. Open the Settings app on your iPhone or iPad.
   • If you're on a Mac, open System Settings instead.
2. Tap your name or Apple ID at the top of the Settings menu.
   • On Mac, click your Apple ID profile in System Settings.
3. Select Subscriptions (or Media and Purchases on some devices).
   • This opens your active subscription list.
4. Find Tomo Boost in the list and tap it.
   • If you don't see it, you may not have an active Apple subscription-check the TomoCredit website directly.
5. Tap Cancel Subscription (or the red "Cancel" button, depending on your iOS version).
   • You'll see a confirmation screen explaining your access will end at the next billing date.
6. Confirm the cancellation when prompted.
   • You may see an offer to "keep your subscription"-ignore it and proceed with cancellation.
7. Take a screenshot of the final confirmation screen as proof of cancellation.
   • This protects you if Apple's system fails to process the cancellation.

Pro tip: Apple's refund window is strict but exists. If you cancel within 14 days of a charge and request a refund directly from Apple Support (not from TomoCredit), you may receive a one-time refund. Visit Apple Support (Subscriptions) for refund requests specific to your region.

Cancel through google play (Android)

Android users who subscribed via Google Play must cancel through the Google Play Store, as Google handles billing separately from TomoCredit's systems.

1. Open the Google Play Store app on your Android device.
   • Alternatively, visit play.google.com on a desktop browser.
2. Tap your profile icon in the top right corner.
   • On desktop, click your profile picture in the top right.
3. Select Payments and subscriptions or Account.
   • On desktop, look for "Payments and subscriptions" in the menu.
4. Tap or click Subscriptions.
   • This displays all your active Google Play subscriptions.
5. Find Tomo Boost and tap or click it.
   • You'll see your next billing date and subscription details.
6. Tap or click Cancel subscription (or Unsubscribe).
   • Google will ask you to confirm and may offer a discounted renewal-decline this and proceed.
7. Complete the cancellation process and take a screenshot of the confirmation message.
   • Google typically sends a confirmation email; keep it for your records.

Pro tip: Google Play's standard refund window is 48 hours from purchase. If you cancel and request a refund within this window directly through Google Play, you may recover the cost. See Google Play subscriptions help for refund eligibility.

Tomo boost pricing and subscription tiers in canada

Understanding what you're paying helps you decide whether cancellation is the right choice and informs your negotiation if you choose to dispute charges.

Note: TomoCredit does not publish official Canadian (CAD) pricing on its website. If you're unsure of your exact monthly charge, check your bank statement or your subscription confirmation email. Stopee recommends confirming your tier and cost before cancelling, as this information may be needed for disputes or refund requests.

What happens after you cancel tomo boost

Cancellation doesn't happen instantly, and knowing what to expect protects you from confusion and surprise charges.

Access and billing after cancellation

Once your cancellation is processed, your recurring charges will stop. However, if you cancel mid-billing cycle, your subscription typically remains active until the end of your paid period-you don't lose access the moment you hit "cancel." Most subscriptions end on your next billing date, not the cancellation request date. Your account profile, credit history, and usage data remain stored by TomoCredit according to their data retention policy; you don't automatically lose your account or history.

Requesting data deletion or export

If you want TomoCredit to delete your account data or export it for privacy reasons, contact boost@tomocredit.com after cancellation and request data deletion or a data export under Canada's applicable privacy laws. TomoCredit must respond within 30 days. Stopee advises keeping copies of any important records before requesting deletion.

Refunds and your non-refundable subscription policy

Refunds for Tomo Boost are limited, but not impossible depending on how and when you subscribed.

Standard refund policy: why TomoCredit calls subscriptions non-refundable

TomoCredit's public guidance states that Tomo Boost subscription fees are non-refundable. This means if you've paid for a month and cancel on day 5, you forfeit the remaining 25 days of your subscription fee. This is standard for SaaS and subscription services, but it's worth understanding before you cancel. The non-refundable policy applies to subscriptions bought directly from TomoCredit.

Exceptions: apple and google play refunds

If you subscribed through Apple App Store or Google Play, you may qualify for a refund under those platforms' own policies, separate from TomoCredit's non-refundable stance. Apple allows refund requests within 14 days of a charge; Google Play typically offers 48 hours. To request a refund:

• Apple: Visit Apple Support (Subscriptions), sign in, find the transaction, and request a refund. Apple reviews your request and responds within 3 to 5 business days.
• Google Play: Open Google Play, go to your account, find the transaction, and select "Report a problem." Google typically responds within 24 hours.

Pro tip: Frame your refund request around the value you received, not the subscription itself. For example, "I cancelled within the refund window and have not used the service for more than 2 days" is stronger than "I changed my mind." Platform support staff are more sympathetic to genuine issues than buyer's remorse.

Disputing unauthorized or erroneous charges

If you believe you were charged in error or without authorization, contact your bank or credit card issuer and initiate a chargeback or dispute. Provide your bank with:

• Your cancellation request email to boost@tomocredit.com (if applicable).
• Proof that you attempted to cancel (screenshots, confirmation emails).
• A clear explanation of why the charge was unauthorized or erroneous.

Your bank will investigate and may reverse the charge within 30 to 60 days. This is your right under Canadian banking regulations and applies even if TomoCredit insists charges are non-refundable. Stopee has assisted many consumers in recovering disputed charges through this process.

Common mistakes to avoid when cancelling tomo boost

Cancellation is simple, but small mistakes can delay your cancellation or leave you vulnerable to continued billing. We understand how frustrating unexpected charges feel-let's make sure you don't hit any of these traps.

Mistake 1: cancelling only in the app, not with the platform or company

Simply removing the Tomo Boost app from your phone does not cancel your subscription. Your billing continues in the background. You must use the official cancellation method: email to boost@tomocredit.com (for direct subscriptions) or the subscription settings in Apple/Google (for app store subscriptions). Uninstalling the app is optional but does not stop the charge.

Mistake 2: sending your cancellation request to the wrong email address

TomoCredit's support email is boost@tomocredit.com-not a generic support inbox or another department. If you email the wrong address, your request may be lost or delayed. Always use boost@tomocredit.com and wait for a response from that domain.

Mistake 3: failing to document your cancellation request

Always send cancellation requests in writing (email or through the app store's documented system, not via live chat or phone calls). Live chat transcripts and phone calls are difficult to prove later. Written requests create a permanent record that protects you if disputes arise. Stopee advises screenshotting every confirmation you receive.

Mistake 4: requesting cancellation on your next billing date

If your billing date is tomorrow and you cancel today, the charge may still process because payment processors batch transactions 24 hours in advance. Cancel at least 2 to 3 days before your next billing date to avoid an extra charge. Check your confirmation email for the exact next billing date before submitting your request.

Mistake 5: assuming a refund will appear automatically

Refunds are not automatic for TomoCredit subscriptions unless you qualify under Apple or Google Play's policies. If you believe you're owed a refund, contact support or your payment provider explicitly. Passive hope is not a cancellation strategy. Stopee recommends following up within 5 business days if no refund has arrived.

Checklist: before and after you cancel tomo boost

Use this checklist to ensure your cancellation is complete and documented.

How stopee helps you cancel and stay protected

Cancelling a subscription should be straightforward, but companies sometimes make it harder than necessary. That's where Stopee comes in. At Stopee (stopee.com), we've built a platform to help Canadians cancel subscriptions with confidence, backed by consumer rights information and step-by-step guidance tailored to your service and region. Whether you're cancelling Tomo Boost, monitoring your banking, or disputing a charge, Stopee empowers you to take control of your subscriptions and protect your finances. We've helped thousands of consumers cancel successfully and recover money they thought was lost. When you use Stopee, you're not just following generic instructions-you're accessing real consumer advocacy informed by the latest in Canadian consumer protection law.

What to do if TomoCredit refuses to cancel

If TomoCredit does not respond to your cancellation request within 5 business days, or if they refuse to cancel without a valid reason, you have escalation options:

• Step 1: Send a follow-up email to boost@tomocredit.com with the subject line "Urgent: Cancellation Request Follow-up" and include your original cancellation email date. Set a deadline: "Please confirm cancellation within 2 business days or I will escalate this to my bank and the appropriate consumer authority."
• Step 2: If TomoCredit still does not respond, file a complaint with the Canadian Financial Consumer Agency (CFCA) or your provincial consumer protection office. Include all documentation of your cancellation attempts.
• Step 3: Contact your bank or credit card issuer to dispute the charge or request a chargeback if the company continues to bill you after a reasonable cancellation request.

TomoCredit operates in Canada and is subject to consumer protection laws. If they ignore a legitimate cancellation request, you have legal remedies. Stopee recommends documenting everything and remaining professional but firm in your communications.

Summary: take action today and cancel with confidence

Cancelling Tomo Boost is a straightforward process when you follow the correct steps and use the right contact method. Whether you subscribed directly, through Apple, or through Google Play, your cancellation will be processed within 1 to 5 business days. Remember: your recurring charges will stop, you'll retain access through the end of your paid period, and refunds are limited but not impossible-especially if you subscribed via Apple or Google and fall within their refund windows. Most importantly, document everything in writing and monitor your bank statement for 7 days after cancellation to confirm no additional charges appear.

You have consumer rights in Canada, including the right to cancel within 14 days of purchase and the right to dispute unauthorized charges with your bank. If TomoCredit refuses to cooperate, escalate to your bank, your provincial consumer authority, or the Canadian Financial Consumer Agency. You are not stuck, and you are not powerless. Stopee has helped thousands of consumers cancel subscriptions like Tomo Boost, recover disputed charges, and take control of their finances. Visit Stopee (stopee.com) today to explore more guides, file a complaint, or get personalized support for your cancellation. Your financial peace of mind is worth the effort.