Manage Topstep

How to cancel topstep: your complete step-by-step guide for canadian traders

What topstep is and why you might want to cancel

Topstep is a trading education and evaluation platform that lets you trade on a simulated account before accessing funded live accounts. You pay monthly subscription fees plus activation charges to access their Trading Combine evaluation accounts, and you may also purchase add-ons like Level 2 market data or exchange fees.

If you've decided Topstep isn't the right fit for your trading journey, you're not alone. Many Canadian traders cancel because the evaluation period feels too long, the monthly costs add up without passing the trading requirements, or they've found alternative platforms. At Stopee, we help thousands of Canadian consumers cancel services cleanly and recover refunds they're entitled to. This guide walks you through every cancellation method, your consumer rights under Canadian law, and how to protect yourself from unexpected charges.

Your consumer rights when cancelling topstep

Canadian federal and provincial consumer protection laws give you specific rights when cancelling subscription services. Under the Consumer Protection Act (which applies in Ontario, British Columbia, and other provinces), you have the right to cancel distance contracts within a cooling-off period, typically 14 calendar days from your purchase date. Topstep's own Satisfaction Guarantee aligns with this: you can request a refund for one monthly renewal charge within 14 days of your first purchase if you haven't passed the Trading Combine evaluation and you provide feedback.

Beyond the 14-day window, Topstep's standard policy treats fees as final and non-refundable. However, Canadian consumer law also protects you from being charged after you've cancelled. If Topstep rebills you after you've submitted a cancellation request, you have the right to dispute that charge with your bank or payment processor and demand a reversal. Stopee recommends you keep all cancellation confirmations as proof of your cancellation intent.

When to cancel: common reasons traders decide to exit

You might cancel Topstep if the evaluation process feels financially draining, you're not hitting profit targets consistently, monthly subscription costs are adding up, or you've switched to a different trading platform. Some traders cancel after realizing the time commitment doesn't fit their schedule. Others discover they prefer live market conditions over simulated trading. Whatever your reason, cancelling promptly stops future charges and gives you clarity on what you owe.

How to cancel topstep: three proven methods

You have three reliable ways to cancel your Topstep account, each with its own timeline and confirmation trail.

Method 1: cancel through your topstep dashboard (fastest)

This is the quickest method and gives you immediate confirmation on screen. Follow these steps:

1. Log in to your Topstep Dashboard using your account email and password.
2. Navigate to your account by clicking "My Profile" or the account settings icon.
3. Select "Billing" from the menu options.
4. Locate your active Trading Combine subscription in the list.
   • If you have multiple active Combines, you must cancel each one separately.
   • Check for add-on services like Level 2 data or exchange fees; these are billed separately and must be cancelled individually.
5. Click the three-dot menu (or "Options") next to your active Combine subscription.
6. Choose one of two cancellation options:
   • "Cancel Subscription" - Your subscription ends at the close of your current billing cycle. You keep access and trading rights until that date. You may still use available resets or trade during the remaining period. Pro tip: If you need a few more days to test strategies or complete trades, this option lets you maximize your remaining access time.
   • "Cancel and Close Immediately" - Your access stops right away. You lose immediate access to the Combine and cannot trade further on that account.
7. Confirm the cancellation when prompted. A confirmation message appears on screen.
8. Check your email within 10 minutes for an official cancellation confirmation from Topstep. Save this email.

Warning: Cancelled Combines cannot be reset or reactivated later. If you think you might return to Topstep, choose "Cancel Subscription" to end at the cycle close, not immediate cancellation.

Method 2: contact topstep support directly (for account issues)

If you cannot access your Dashboard, have technical problems, or prefer human assistance, reach out to Topstep's support team.

1. Visit the Topstep website and locate the "Contact Support" or "Help" section (typically at the bottom of the page or in the main menu).
2. Choose your preferred contact method: email, live chat, or support ticket system.
3. Write a clear cancellation request. Include:
   • Your account email address
   • Your account creation date (if you know it)
   • A direct statement: "I request to cancel my Topstep subscription effective immediately" or "effective at the end of my current billing cycle"
   • Optionally, your reason for cancelling (helpful for feedback but not required)
4. Send your request and wait for a response. Topstep typically replies within 24 to 48 hours.
5. Pro tip: Request written confirmation by email. Do not accept a verbal confirmation or promise over chat. You need documented proof for dispute purposes.
6. Save all emails, including the support agent's response confirming cancellation.

At Stopee, we've seen support-based cancellations work well when you're clear and persistent. If your first request gets no response within 48 hours, follow up with a second message referencing your ticket or previous email.

Method 3: send a formal written notice by certified mail (strongest legal record)

This method is especially important if you're cancelling from Canada and want an iron-clad legal record. Certified mail proves delivery and protects you if Topstep claims they never received your cancellation notice.

1. Prepare a letter on plain paper or email format to print. Include:
   • Your full name and account email address
   • Your Topstep account creation date
   • The date you're sending the letter
   • A clear statement: "I hereby cancel my Topstep Trading Combine subscription effective immediately (or specify a date)."
   • A request for written confirmation of cancellation
   • Your return contact email or phone number
2. From Canada, use Canada Post Registered Mail (with signature confirmation) or an equivalent certified/registered mail service. This ensures Topstep must sign for the letter, creating proof of delivery.
3. Address your letter to:
   • Topstep LLC
   • 141 West Jackson Boulevard, Suite 4240
   • Chicago, IL 60604
   • United States
4. Keep your Canada Post receipt and tracking number. Save it for at least 12 months.
5. Follow up with an email to Topstep Support referencing your certified letter, including the date and tracking number.
6. Watch your account and credit card statements for 5 to 7 business days to confirm charges have stopped.

Warning: Sending to a US address from Canada incurs additional postage. Canada Post Registered Mail typically costs CAD $15 to $25 depending on weight and destination. This cost is worth the legal protection.

What happens to your account after you cancel

Cancellation doesn't always mean instant account deletion. Understanding what changes helps you avoid surprises.

Immediate effects on your trading access

If you choose "Cancel Subscription" through the Dashboard, you keep full access to your Combine until the end of your current billing cycle. You can continue trading, use your resets, and test new strategies. Your account remains active; only future billing stops. Once your cycle ends, you lose access, and the account becomes read-only. You can view historical trades and results, but you cannot place new trades.

If you choose "Cancel and Close Immediately" or if Topstep processes an immediate cancellation after your support request, your access stops right away. Any open positions are typically closed by Topstep automatically. You can still view your account history, but you cannot trade.

What happens to your data and trading history

Topstep retains your trading history and account data after cancellation. You can log in and review your trades, equity curve, and performance metrics, even after your subscription ends. This is useful if you want to analyze your trading results or export data. However, you cannot reset the Combine or resume trading on that specific account once cancelled. If you want to trade again with Topstep in the future, you must purchase a new evaluation plan and start fresh.

Cancelling add-on services and extras

Topstep bills add-ons (Level 2 market data, exchange fees, or other features) separately from your main subscription. Cancelling your Trading Combine does not automatically cancel these extras. You must cancel each add-on individually through the Billing section or request support to remove them. Check your billing page carefully for any recurring charges tied to other services. If you see unfamiliar add-on charges after cancellation, contact Stopee or Topstep Support immediately to have them removed.

Refund options and the 14-day satisfaction guarantee

Topstep's refund policy is strict, but Canadian consumer law gives you limited protections that override their general "non-refundable" stance.

The 14-day satisfaction guarantee

Topstep offers a one-time refund on your first monthly subscription charge if you request it within 14 calendar days of your initial purchase. To qualify, you must not have passed the Trading Combine evaluation (meaning you haven't yet earned the right to a funded account). You must also provide feedback about your experience. This refund covers one monthly renewal only, not activation fees or additional purchases.

How to claim the 14-day guarantee: Contact Topstep Support within 14 days of your purchase date and explicitly request the Satisfaction Guarantee refund. Provide your account email, the date of purchase, and concise feedback (e.g., "The evaluation requirements didn't align with my trading style"). Document their response and keep it for your records.

Unintended rebills and the 72-hour exception

If you cancelled Topstep but forgot to cancel before your billing date, and Topstep charged you for another month, you have a 72-hour window to recover that charge if you had no trading activity on the account after the rebill. Gather evidence immediately: your cancellation confirmation attempt, the billing statement showing the unexpected charge, and proof that you didn't trade. Contact Topstep Support and request a refund as a one-time exception. If they refuse, dispute the charge with your bank or credit card company within 30 days of the charge date.

Why topstep's general refund policy is final

Topstep's Terms of Use state that all fees-subscription costs, activation charges, resets, and add-on purchases-are final, non-cancellable, and non-refundable once processed. Evaluation fees are considered non-refundable services rendered. This policy is legal in Canada as long as it complies with consumer protection laws, which it generally does outside the 14-day cooling-off period. However, if Topstep continues to charge you after you've cancelled, or if they breach their own cancellation process, you retain the right to dispute those charges through your bank.

Topstep pricing and subscription plans

Understanding your plan and its costs helps you decide whether cancellation is worth timing differently (e.g., cancelling at month end versus mid-cycle).

Note: Prices shown in USD. Canadian traders typically pay in CAD at the time of charge. Check your billing statement for the exact CAD amount, which fluctuates with exchange rates. If you cancel mid-cycle, you do not receive a prorated refund; you lose access at the end of your paid billing period.

Common cancellation mistakes and how to avoid them

Cancelling cleanly requires attention to detail. We've helped thousands of traders avoid these pitfalls.

Assuming cancellation happened when it didn't

The most common mistake is cancelling through the Dashboard, seeing a confirmation screen, and then assuming the job is done-only to be charged again a month later. Dashboard confirmations can be misleading if your browser refreshes or if you don't receive the follow-up email. Always wait for an email confirmation from Topstep support. If you don't see one within 10 minutes of Dashboard cancellation, contact support immediately to verify that your cancellation was actually processed. Check your account's Billing page one week later to confirm the next charge is not scheduled.

Forgetting to cancel add-on services separately

Level 2 data, exchange fees, and other add-ons are billed independently from your main subscription. Cancelling your Trading Combine does not cancel these. You must go through your Billing page item-by-item and cancel each recurring charge individually. One trader cancelled their Combine but kept paying USD$15 per month for Level 2 data for six months before noticing. Review your full billing history, not just your main subscription line.

Missing the 14-day refund window

The Satisfaction Guarantee window is 14 calendar days from your first purchase, not from when you cancel. If you buy Topstep on January 1, you must request a refund by January 14 at the latest. On January 15, that window closes permanently. Mark your calendar immediately after purchase if you think you might want a refund.

Not keeping cancellation proof

If Topstep charges you after cancellation and you need to dispute it with your bank, you'll need documented proof that you cancelled. Screenshots of your Dashboard, email confirmations, and certified mail receipts are all valid proof. Without evidence, your bank may side with Topstep. Save all cancellation-related emails and documents for at least one year. At Stopee, we recommend creating a folder on your computer or cloud storage specifically for financial dispute documents.

Cancelling without checking your trading activity

If you're within the 14-day window or have experienced an unintended rebill, your refund eligibility often depends on whether you've traded on the account after a specific date. Review your account's Trade History before contacting support about a refund. If you have recent trades, your refund claim becomes harder to defend. If you have no trades (or minimal trades) and you're within the refund window, mention this clearly when you request a refund.

After cancellation: protecting yourself from future charges

The weeks and months after cancellation are when problems often surface.

Monitor your credit card and bank statements

For 60 days after cancellation, check your bank and credit card statements weekly for any charges from Topstep or related entities (they may use a processor like Stripe, PayPal, or another payment gateway). If you see an unexpected charge, contact your bank immediately. Most banks allow you to dispute charges within 30 days of the transaction. Stopee recommends flagging your account in your banking app or setting a calendar reminder to review statements for 90 days post-cancellation.

Save your cancellation confirmation indefinitely

Do not delete emails from Topstep confirming your cancellation. These are proof that you submitted a cancellation request on a specific date. If a dispute arises months later, you'll need to show the bank or payment processor when you cancelled. Store these emails in a dedicated folder or print them out. One trader recovered a USD$49 unauthorized charge six months after cancellation only because they'd kept their cancellation email.

If you're rebilled after cancellation

Act fast. Within 24 hours, gather these documents:

• Your original cancellation confirmation (email or Dashboard screenshot dated when you cancelled)
• Your bank or credit card statement showing the unauthorized charge
• Screenshots of your Topstep account showing no active subscription (if still accessible)

Contact Topstep Support first and ask for a reversal, citing your cancellation request and the unintended rebill. If you had zero trading activity on the account after the rebill date, request a refund as a one-time exception under their 72-hour policy. If support refuses, file a dispute with your bank within 30 days of the charge. Provide your bank with the cancellation proof. Most banks will side with you if you can show a clear cancellation notice.

Your checklist before and after cancelling topstep

Use this step-by-step checklist to ensure you've covered every base.

Topstep cancellation address for formal written notice

If you're sending a certified letter from Canada or prefer a formal written record, mail your cancellation notice to:

Topstep LLC
141 West Jackson Boulevard, Suite 4240
Chicago, IL 60604
United States

Use Canada Post Registered Mail for proof of delivery. Keep your receipt and tracking number for your records. Send a follow-up email to Topstep Support referencing your mailed letter.

Final steps: get support from stopee if topstep refuses to cancel

If Topstep ignores your cancellation request, charges you after you've cancelled, or refuses a refund you're entitled to under Canadian consumer law, you're not without recourse. Stopee has helped thousands of Canadian consumers cancel stubborn subscriptions and recover unauthorized charges. We provide templates, dispute letters, and guidance on escalating complaints to provincial consumer protection authorities.

Under the Consumer Protection Act in your province, you have the right to file a complaint with your provincial consumer ministry if Topstep breaches its cancellation obligations. In Ontario, that's the Ministry of Public and Business Service Delivery. In British Columbia, it's the Office of the Consumer Protection BC. These authorities can investigate and compel Topstep to comply with cancellation rules.

Stopee recommends exhausting direct cancellation and support channels first, then escalating to your payment processor's dispute resolution process, and finally to your provincial consumer protection authority if the charge remains unresolved. We've seen traders recover hundreds of dollars in unauthorized charges using this approach.

Cancelling Topstep doesn't have to be stressful. You have clear cancellation methods, consumer protections under Canadian law, and documentation trails to protect yourself. Whether you cancel through the Dashboard, support, or certified mail, make sure you document your request and monitor your account afterward. If you hit any roadblocks, Stopee has helped thousands of consumers cancel problematic subscriptions and recover refunds. Follow this guide, keep your cancellation proof, and you'll close your Topstep account with confidence.