Manage Topstep

How to cancel topstep in new zealand: your complete guide to ending your trading account

What topstep is and why traders use it

Topstep is an online futures trading evaluation platform that lets you audition your skills through a simulated trading challenge before accessing a funded trading account. The service gives you real-time market data, risk-management rules, and coaching resources to help you qualify and trade with real capital.

If you've signed up for a Topstep Trading Combine subscription and now want to step back, Stopee is here to guide you through the cancellation process step by step. Whether you've decided trading isn't for you, want to try a different platform, or simply need to pause your subscription, understanding your options matters.

Core services topstep offers

Topstep operates a web dashboard where you manage your account, track evaluation progress, and handle billing. The platform publishes educational content through TopstepTV, offers one-to-one coaching, and provides tools for trade execution and risk control.

Access to live market data and the Trading Combine evaluation are the main features you lose when you cancel. Evaluation records and account history typically stay in their system unless you request full account closure.

Your consumer rights under new zealand law

Before you cancel, understand what the Consumer Guarantees Act 1993 offers you as a New Zealand consumer. This is your legal safety net.

Consumer guarantees act protections

The Consumer Guarantees Act protects you when you buy goods or services. If Topstep has breached a guarantee (for example, if they fail to provide the service as advertised), you may have grounds to request a refund or remedy, even outside their standard refund window.

Key protections include the right to services supplied with due care and skill, the right to fitness for purpose, and the right to safety. If Topstep fails on any of these, you can escalate to the Commerce Commission.

Refund rights and dispute resolution

New Zealand law does not force online service providers to offer refunds for change of mind. However, Topstep's own 14-Day Satisfaction Guarantee gives you a stronger position than the law alone. If they refuse a justified refund request, you can lodge a complaint with the Commerce Commission or pursue a dispute through the Financial Markets Authority (FMA) if applicable.

Stopee recommends keeping records of all charges, communications with Topstep, and evidence of any service failures. These documents strengthen your case if you need to escalate.

Cancellation methods available to you

Topstep offers three main ways to cancel your subscription, each with different outcomes. Choosing the right method saves you time and reduces the risk of accidental continued billing.

Cancel via the legacy web dashboard

If you access Topstep through their original web interface, follow these steps to cancel your Trading Combine subscription.

1. Log into your Topstep account on the legacy web dashboard.
   • Go to the Dashboard home page.
   • Locate "My Profile" in the main navigation menu.
2. Navigate to the Billing section.
   • Click "Billing" from the dropdown menu under My Profile.
   • You will see a list of your active subscriptions with billing dates.
3. Find your active Trading Combine subscription.
   • Hover your mouse over the subscription row.
   • Three vertical dots (menu icon) will appear on the right side of that row.
4. Open the subscription options menu.
   • Click the three vertical dots.
   • A dropdown menu displays two cancellation choices.
5. Choose your cancellation type.
   • "Cancel Subscription" ends renewal at the end of your current billing cycle (you keep access until the cycle ends).
   • "Cancel & Close Immediately" terminates access right away (no refund for the current period unless you qualify under the 14-Day Guarantee).
6. Confirm your cancellation when prompted.
   • Topstep asks for confirmation to prevent accidental cancellations.
   • After confirmation, your subscription status changes to "Cancelled".

Pro tip: Choose "Cancel Subscription" (end-of-cycle) unless you urgently need to stop access today. You keep your account active until the final day of your paid period, reducing the chance of service disruption.

Cancel via the new web dashboard

Topstep recently updated its user interface. If you see a redesigned dashboard, use these steps instead.

1. Log into your Topstep account on the new web dashboard.
   • Navigate to your account profile or settings area.
   • Look for a "Billing" or "Subscriptions" link in the main menu.
2. Open the Billing page.
   • You will see all active subscriptions listed by Subscription ID.
   • Each subscription row shows the renewal date and current status.
3. Locate the subscription you want to cancel.
   • Find the Trading Combine subscription you wish to end.
   • On the right side of that row, you will see an "×" (close) button.
4. Click the close button.
   • Click the "×" next to the Subscription ID.
   • A confirmation dialog will appear asking you to verify the cancellation.
5. Confirm the cancellation.
   • Read the warning message carefully; cancellation is irreversible.
   • Click "Confirm" or "Yes" to proceed.
   • Your subscription is now cancelled and future renewals will not occur.

Warning: The new dashboard displays a message stating that cancellation is irreversible and prevents future subscription actions. Do not click the "×" button unless you are certain you want to cancel immediately.

Cancel through topstep support

If you cannot access the web dashboard or prefer human assistance, you can request cancellation directly from Topstep's support team.

1. Visit the Topstep help centre.
   • Go to help.topstep.com or navigate to the Support section of the main Topstep website.
   • Search for "contact support" or "submit a ticket".
2. Submit a support ticket or send an email.
   • Provide your full name, email address, and account number.
   • Clearly state: "I want to cancel my Trading Combine subscription effective immediately" (or your preferred cancellation date).
   • Ask for written confirmation of the cancellation.
3. Wait for a response.
   • Topstep support typically responds within 24 to 48 hours.
   • Save all confirmation emails showing the cancellation date and any refund eligibility decision.

Pro tip: Contact support in writing (email or support ticket) rather than by phone. Written requests create a paper trail that protects you if billing continues after cancellation.

Pricing and subscription costs you need to know

Understanding Topstep's pricing helps you calculate potential refunds and decide whether immediate or end-of-cycle cancellation makes financial sense.

Topstep charges vary based on your evaluation tier and any optional add-ons. When you cancel, verify that all associated fees (not just the main subscription) are also cancelled. Stopee has seen cases where traders cancelled the primary subscription but overlooked data access add-ons, resulting in surprise charges.

What happens to your account after you cancel

Cancellation has immediate and long-term effects on your access, data, and account standing. Knowing what to expect reduces confusion.

Access and account status changes

If you chose end-of-cycle cancellation, your dashboard access and live market data remain active until your current paid period expires. You can still log in, review past evaluations, and access historical trade data.

If you chose immediate cancellation, your access to live data, the Trading Combine, and subscription features stops right away. You may still be able to log in to view archived account information, but live trading and evaluation features become unavailable.

Billing and future charges

Assuming you cancelled successfully through the web dashboard, Topstep should not charge you again after the cancellation takes effect. However, monitor your bank or credit card statements for 30 days after cancellation to catch any billing errors.

Warning: If you do not cancel through the Topstep web dashboard, the app store subscription may continue to renew. Cancelling only through the web dashboard does not automatically stop app store billing. You must cancel both separately if you subscribed through Google Play or the App Store.

Evaluation records and account closure

Topstep retains evaluation results, trade history, and account records indefinitely. These records do not disappear when you cancel. If you want complete account closure and data deletion, contact Topstep Support in writing to request it explicitly. Some traders prefer to keep historical records for their own review; others want them removed.

Refund eligibility and how to claim your money back

Topstep does not automatically refund subscription fees after purchase, but two scenarios allow you to request money back.

The 14-Day satisfaction guarantee

Topstep offers a 14-day window from your first purchase to request a refund of one monthly renewal fee, provided you have not passed the evaluation.

1. Confirm you meet the criteria.
   • You must request the refund within 14 calendar days of your first charge.
   • You must not have completed or passed the Trading Combine evaluation.
   • Check Topstep's official refund policy for any additional conditions.
2. Contact Topstep Support with your refund request.
   • Include your account email, the date of the charge you want refunded, and a brief reason (for example, "I have not traded and want to explore other platforms").
   • Ask for a response within 5 business days and request written confirmation of approval or denial.
3. Submit proof if needed.
   • Topstep may ask to verify that you did not pass the evaluation.
   • Log into your account and show evaluation status or provide a screenshot.
4. Allow processing time.
   • Approved refunds typically appear back in your original payment method within 5 to 10 business days.
   • Save all confirmation emails.

Pro tip: Request your refund immediately after deciding to cancel if you are within 14 days and have not passed the evaluation. The sooner you request, the faster Topstep can process it.

Accidental billing refunds

If you were charged for a subscription you did not actively use or intentionally activate, you may qualify for a 72-hour refund window.

Contact Topstep Support and explain the situation. Provide evidence that you did not trade or use the account (for example, zero trades, no login activity, or a statement that you forgot the subscription renewed). If Topstep approves, the refund follows within 5 to 10 business days.

What stopee recommends if a refund is denied

If Topstep refuses your refund request but you believe the refusal violates the Consumer Guarantees Act, escalate to the Commerce Commission. You can lodge a complaint online at beehive.govt.nz/commerce-commission or call 0800 943 600.

Provide the Commerce Commission with your refund request email, Topstep's denial, and evidence showing why you believe a refund is justified (for example, the service was not fit for purpose, or you were misled about the evaluation process).

Common mistakes traders make when cancelling

Cancelling a trading platform account feels straightforward, but small oversights lead to continued charges and frustration. Here are the traps Stopee has seen repeatedly.

Forgetting to cancel app store subscriptions separately

Many traders access Topstep through the mobile app and assume that cancelling the web dashboard subscription stops all billing. This is not true.

If you subscribed through Google Play or the App Store, cancelling only on the Topstep website leaves the app store subscription active. The app store will continue to bill you monthly until you cancel the subscription there as well.

To avoid this: go to your Google Play or Apple App Store account settings, find your subscriptions, and cancel Topstep there too. Do not rely on cancelling only one method.

Overlooking add-on subscriptions

Topstep allows you to purchase add-on services like premium data feeds, advanced coaching, or priority support. These are separate billing line items on your account.

Many traders cancel the main Trading Combine subscription but forget to cancel the add-ons. Months later, they notice small monthly charges still appearing.

Before you confirm cancellation, check the Billing page for any active add-ons. Cancel each one individually using the same method (three-dot menu on the legacy dashboard or the "×" button on the new dashboard).

Choosing immediate cancellation without planning

If you select "Cancel & Close Immediately," your access ends right away, even if you have paid through the end of the month. You do not receive a refund for the unused portion unless you qualify under the 14-Day Guarantee.

Choose end-of-cycle cancellation unless you have a specific reason to stop trading today. This way, you keep access to your data and evaluation records until the final day of your current billing period.

Not requesting written confirmation

After you click "Confirm" on the dashboard, you receive a screen message saying your cancellation is complete. However, this on-screen confirmation may not be saved in your email or account records.

If billing errors occur later, you need proof that you cancelled. Contact Topstep Support and ask for a written cancellation confirmation via email. This takes 48 hours but provides protection if disputes arise.

Ignoring billing statements after cancellation

Assume nothing. Monitor your bank or credit card statement for 30 days after you cancel. If Topstep or an app store continues to charge you, contact your bank immediately to dispute the charge and open a chargeback.

Stopee recommends setting a phone reminder for 15 days after cancellation to verify that no charges appear.

Your cancellation checklist before you go

Use this step-by-step checklist to confirm you have completed every cancellation task and are no longer at risk of surprise charges.

Contacting topstep and where to send postal correspondence

If you need to reach Topstep by phone, email, or post, use these contact details. Topstep does not maintain a New Zealand-specific mailing address, so use their U.S. corporate address for any postal correspondence.

Email and online support

The fastest way to reach Topstep is through their support form or email. Visit help.topstep.com to submit a support ticket. Topstep typically responds within 24 to 48 hours on business days.

Postal address for formal notices

If you need to send a formal cancellation request or dispute notice by post, use this address:

Topstep Trading
Corporate Mailing Address
United States
(Verify the exact street address on topstep.com before sending; address details may change)

Send your letter by registered post or courier to create proof of delivery. Keep a copy for your records.

Final steps: verify your cancellation worked

Cancellation feels final once you click Confirm, but account management systems sometimes fail. Stopee recommends taking one last step to confirm everything is actually closed.

Five days after you cancel, log back into your Topstep account and check the Billing page. Your subscription status should show "Cancelled" or "Inactive." If it still shows "Active," contact Topstep Support immediately and ask why the cancellation did not take effect.

Additionally, call your bank or credit card issuer and ask them to flag the Topstep merchant account for review. Ask your bank to alert you if any new Topstep charges appear over the next 90 days. Your bank can set up transaction notifications at no cost.

Cancelling Topstep is straightforward when you follow the right process, but protecting yourself afterward is just as important. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by staying organized, requesting written proof, and following up. Use this guide to take control of your account, avoid common mistakes, and ensure your cancellation sticks. If Topstep resists your refund request or continues billing after cancellation, escalate to the Commerce Commission. You have rights as a New Zealand consumer, and Stopee is here to remind you of them.