Manage Tipranks

How to cancel TipRanks and understand your refund rights in new zealand

Understanding TipRanks and why you might want to cancel

TipRanks is a financial research platform that gives you access to analyst ratings, stock screening tools, insider trading activity, and Smart Score evaluations to help guide your investment decisions. The service operates through web and mobile apps, with subscription plans ranging from single-feature tools to comprehensive premium access.

You may subscribe directly via the TipRanks website or through the Apple App Store and Google Play Store. While the platform serves serious investors well, subscription costs add up quickly, particularly if you've discovered alternative research tools or simply decided the service no longer matches your investment strategy. At Stopee, we understand that cancelling a subscription should be straightforward, and we're here to walk you through exactly how to do it.

Common reasons investors cancel TipRanks

You might cancel because you're not actively using the analyst ratings or Smart Score features, prefer free research alternatives, want to consolidate subscriptions to save money, or feel the premium plans don't justify their cost. Others discover they prefer direct broker research tools or find the mobile app experience limiting for their workflow.

Whatever your reason, Stopee is committed to helping you navigate the cancellation process with confidence and protecting your consumer rights along the way.

Your consumer rights under new zealand law

Before you cancel, know your rights as a consumer in New Zealand.

The consumer guarantees act 1993

Under the Consumer Guarantees Act 1993, you have statutory rights when purchasing services like TipRanks subscriptions. The Act guarantees that services are delivered with due care and skill, are fit for purpose, and are delivered within a reasonable timeframe. If TipRanks fails to deliver on these guarantees, you may claim a refund, replacement, or compensation, even beyond any company-offered money-back guarantee.

TipRanks' own 30-day money-back guarantee does not override or limit your statutory rights. This means you have stronger protection than the company's terms might suggest.

Key protections for digital services

If you purchased TipRanks directly through the company's website, you have 12 months from the date of purchase to take action if the service fails to meet the Consumer Guarantees Act standards. If you subscribed through Apple App Store or Google Play, those platforms have their own refund windows (typically 15 minutes to 48 hours depending on the platform), but you also retain your statutory rights under New Zealand law if the service quality fails to meet minimum standards.

Stopee recommends documenting any issues with service delivery, access failures, or feature unavailability before you cancel, as these form the basis of a consumer rights claim if needed.

How to cancel TipRanks depending on where you subscribed

Your cancellation method depends entirely on whether you purchased through TipRanks' own website or via an app store platform.

Cancel a TipRanks website subscription (recommended method)

Cancelling directly through TipRanks' website is the fastest route and gives you the clearest confirmation of your cancellation.

1. Visit the TipRanks website at www.tipranks.com and sign in to your account using your email and password.
2. Navigate to your account dashboard by clicking your profile icon or avatar in the top right corner.
3. Select "Account settings" or "Subscription settings" from the menu options.
4. Locate your active subscription in the billing section and look for the option labelled "Cancel subscription," "End subscription," or "Turn off auto-renewal."
5. Click that option and follow the on-screen prompts to confirm your cancellation decision.
6. Take a screenshot of the final confirmation page or email confirmation and save it to your records immediately.

Pro tip: After cancellation, return to your subscription settings within 24 hours to verify that auto-renewal has actually been switched off. Companies sometimes require additional confirmation steps, and this check prevents accidental billing.

Cancel an apple app store subscription

If you subscribed to TipRanks through your iPhone or iPad, you must cancel through Apple's systems, not through TipRanks itself. Apple handles all App Store subscription cancellations.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen to access your Apple ID profile.
3. Select "Subscriptions" from the menu.
4. Find TipRanks in your active subscriptions list and tap it.
5. Tap "Cancel subscription" and confirm when prompted.
6. Apple will show you an immediate confirmation. Screenshot this confirmation for your records.

Warning: TipRanks cannot cancel App Store subscriptions on your behalf, even if you contact their support team. You must complete this cancellation through Apple's Settings. If you cannot find TipRanks in your subscriptions list, it may have already been cancelled or the account linked to a different Apple ID.

Pro tip: If you wish to request a refund for your most recent App Store charge, tap "Report a Problem" on the same screen where you cancelled. Apple evaluates refund requests on a case-by-case basis and typically responds within 5-7 business days.

Cancel a google play subscription

If you subscribed through the Google Play Store on an Android device, Google manages your subscription cancellation.

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions" from the menu.
4. Choose "Subscriptions" to view your active subscriptions.
5. Find TipRanks and tap it to open the subscription details.
6. Tap "Cancel subscription" and follow Google's confirmation prompts.
7. Google will display a confirmation message. Retain a screenshot of this confirmation.

Warning: Like Apple, Google Play does not allow TipRanks to cancel subscriptions on your behalf. You control all cancellations through Google's platform. If you wish to request a refund for a recent charge, Google typically allows refund requests within 48 hours of purchase through the Play Store's "Order history" section.

What happens to your access after you cancel

Cancelling your subscription does not mean instant loss of access, and understanding the transition period helps you plan your research alternatives.

Your access period after cancellation

When you cancel a TipRanks subscription, you retain full access to all paid features until the end of your current billing period. If you're on a monthly subscription and cancel on the 15th of the month, you keep access through the last day of that month. If you're on an annual subscription and cancel at any point, you keep access through the anniversary date of your subscription start.

This grace period gives you time to export any research, save stock lists, or transition to alternative tools without losing access mid-month.

Auto-renewal and future billing

After cancellation, TipRanks will not charge you again unless you manually re-subscribe. Auto-renewal is disabled when you cancel through the website. However, if you subscribed through Apple App Store or Google Play, you must ensure cancellation is completed through those platforms' systems, as TipRanks' website cancellation does not affect app store subscriptions.

Check your email 48 hours after cancellation for a confirmation message from either TipRanks (for website subscriptions) or Apple/Google (for app store subscriptions). Stopee recommends saving this email to your records indefinitely.

Refund eligibility and how to claim a refund

TipRanks offers a conditional 30-day money-back guarantee, but your refund rights extend beyond this offer under New Zealand law.

TipRanks' 30-day money-back guarantee

TipRanks provides a 30-day money-back guarantee for annual and multi-year subscription plans purchased directly through their website. Monthly subscriptions and app store purchases are excluded from this guarantee. The guarantee applies once per user per product within any 12-month rolling period and also covers renewals or plan upgrades that meet the same conditions.

To claim this refund, contact TipRanks support via email (typically support@tipranks.com) within 30 days of your purchase, state that you wish to invoke the 30-day guarantee, and provide your order number. Most refunds process within 5-10 business days back to your original payment method.

Monthly and app store refunds

Monthly subscriptions purchased through TipRanks' website do not qualify for the 30-day guarantee. However, you may still pursue a refund claim if the service fails to meet consumer guarantees or if you can demonstrate a fault. Contact TipRanks support with specific details of the issue.

Subscriptions purchased through Apple App Store or Google Play are governed by those platforms' refund policies, not TipRanks' guarantee. Apple typically allows refunds within 15 minutes to 48 hours of purchase. Google Play allows refunds within 48 hours. After these windows close, you must contact Apple or Google directly with evidence of a service fault or quality issue.

Refunds under the consumer guarantees act

Beyond TipRanks' stated guarantee, you have a statutory right to a refund if the service fails to be delivered with due care and skill, or fails to be fit for a purpose you made clear to TipRanks. Examples include persistent access failures, features that don't function as advertised, or platform crashes that prevent use.

If TipRanks refuses a refund, you can escalate your complaint to the Commerce Commission or dispute the charge through your bank's chargeback process. Stopee advises gathering evidence such as screenshots of errors, timestamps of access failures, and copies of support emails before escalating.

TipRanks subscription pricing and plan comparison

Understanding what you're paying helps you decide whether cancellation or downgrading is the right move.

Current TipRanks plans and pricing in new zealand dollars

The Premium Yearly plan costs approximately NZ$42.50 per month when spread across 12 months, making it significantly cheaper than Premium Monthly at NZ$99.99 per month. However, it ties up your capital for a full year and qualifies for the 30-day money-back guarantee, while monthly plans do not.

Common cancellation mistakes and how to avoid them

Cancelling incorrectly costs you time, money, and frustration. We've seen hundreds of users make these preventable errors.

Mistake one: cancelling only through the website when you subscribed via an app

The most common error is cancelling your TipRanks subscription through the website's account settings when you actually subscribed through Apple App Store or Google Play. This creates a false sense of security while your app store subscription continues to auto-renew and charge you.

Your cancellation method must match your subscription source. If you don't remember where you subscribed, check your credit card or bank statement for charges from "Apple iTunes," "Google Play," or "TipRanks Inc." directly. Stopee recommends taking a screenshot of the subscription confirmation email from when you first signed up, as it clearly shows which platform processed the transaction.

Mistake two: failing to verify cancellation within 24 hours

You cancel, see a confirmation screen, and assume you're done. Then three weeks later, another charge appears on your statement. This happens because auto-renewal settings sometimes require additional confirmation or because of technical delays in processing.

Return to your subscription settings or app store subscription list within 24 hours and verify that the subscription status now shows "Cancelled," "Inactive," or "Not renewing." If it still shows as active, repeat the cancellation steps or contact support immediately.

Mistake three: not saving your cancellation confirmation

If billing disputes arise later, you'll need proof that you cancelled on a specific date. Emails disappear from inboxes, confirmation pages vanish after you refresh your browser, and website screenshots are your only evidence when disputing charges with your bank.

Take a dated screenshot of every cancellation confirmation page and email. Save these to a folder titled "TipRanks cancellation" on your computer. This documentation is invaluable if you need to claim a refund under consumer law.

What to do immediately after cancelling

Cancellation isn't the end of your responsibility. These next steps ensure you're fully protected.

Secure your records within 48 hours

Save all cancellation confirmations, order receipts, and account statements to a folder on your computer or cloud storage. Export any saved stock lists, watchlists, or research notes from TipRanks while your access is still active. If you've bookmarked any TipRanks pages or taken notes referencing their analysis, gather those now before your access expires.

Monitor your next billing cycle

Watch your bank account and credit card statements carefully around the date your next renewal would have occurred. For monthly subscriptions, check on the first day of the next month. For annual subscriptions, check near the anniversary of your subscription start date. If an unexpected charge appears, contact TipRanks support with your cancellation confirmation and request an immediate refund.

Check for hidden subscriptions

If you subscribed to multiple TipRanks plans (one through the website and one through an app, for example), you may have multiple active subscriptions. Review your complete subscription list across all sources before considering cancellation complete.

Contacting TipRanks support and escalation options

If you encounter problems during cancellation or need to request a refund, knowing how to contact TipRanks effectively matters.

TipRanks support channels

TipRanks does not operate a dedicated phone line for New Zealand customers. Support primarily operates via email. When you contact support, include your account email address, the subscription plan name, your order number (from your confirmation email), and a clear description of your issue. Support typically responds within 24-48 hours during New Zealand business hours.

For app store refund requests, contact Apple Support or Google Play Support directly through their respective platforms. These companies handle refunds independently of TipRanks.

Escalation and consumer rights claims

If TipRanks refuses your cancellation request or denies a refund you believe you're entitled to under the Consumer Guarantees Act, escalate your complaint to the Commerce Commission (www.comcom.govt.nz). The Commission investigates unfair contract terms and breaches of consumer protection law. You can also dispute the charge with your bank through a chargeback process if all other avenues fail.

Stopee recommends exhausting the company's own complaint process first (typically a written escalation to their management team) before involving regulators. Document every communication in chronological order.

Deciding whether to cancel or downgrade

Sometimes cancellation isn't your only option. Consider whether downgrading to a cheaper plan might better serve your needs.

When cancellation is the right choice

Cancel if you're not using TipRanks at all, have found a free alternative that meets your research needs, or cannot afford the subscription cost. Cancellation also makes sense if TipRanks is experiencing persistent technical issues or no longer aligns with your investment strategy.

When downgrading might work better

If you use certain TipRanks features but not others, downgrading to a single-feature plan like Stocks Screener (NZ$8.49/month) could save you money while preserving the tools you actually need. Most users who cancel admit they were paying for premium features they never accessed. Before cancelling completely, review which TipRanks tools you've actually used in the past month.

Your next steps and final checklist

Cancelling TipRanks should take no more than five minutes. Use this checklist to ensure you've completed every step correctly.

• Identify your subscription source: Did you subscribe through TipRanks' website, Apple App Store, or Google Play?
• Navigate to the correct cancellation location: Website account settings, Apple Settings app, or Google Play app.
• Complete the cancellation process: Follow steps 1-6 from the relevant section above.
• Take a screenshot of confirmation: Capture the final confirmation page immediately.
• Check your email: Within 24 hours, verify a confirmation email has arrived.
• Verify cancellation status: Return to your subscription settings within 24 hours and confirm the status changed to inactive or cancelled.
• Export your data: Download or note any saved stock lists before your access expires.
• Monitor your next billing date: Watch your statement for unexpected charges around the next renewal date.
• Save all documentation: Store cancellation confirmations, order receipts, and support emails in a dedicated folder for 12 months.

How stopee can help you cancel with confidence

Cancelling subscriptions should never feel confusing or risky. Stopee has helped thousands of consumers cancel TipRanks and countless other services by providing clear, step-by-step guidance tailored to their specific situation.

Whether you're cancelling due to cost, disuse, or frustration with service quality, Stopee ensures you understand your consumer rights, navigate the cancellation process correctly, and protect yourself from accidental re-billing. Visit Stopee.com today to access cancellation guides for hundreds of services, consumer law explanations specific to New Zealand, and real customer reviews of cancellation experiences.

At Stopee, we believe you should feel empowered and informed when you cancel, not trapped or confused. If you encounter any problems cancelling TipRanks, Stopee's guides cover every platform and scenario. You've already made the decision to cancel; let Stopee ensure the process itself is straightforward and your rights are fully protected.

Cancellation address and company contact information

Although TipRanks is headquartered in Israel and does not maintain a dedicated New Zealand office, you can direct cancellation requests or formal complaints to their support email address.

For written cancellation notices sent by post, use TipRanks' registered headquarters address in Israel (obtainable through their website's "Contact us" page). Most cancellations are resolved efficiently via email, however, making postal contact unnecessary in most cases.

If TipRanks does not respond to your cancellation request or refund claim within 10 business days, escalate your complaint directly to the Commerce Commission of New Zealand (www.comcom.govt.nz) or dispute the charge with your bank.

Stopee stands with you throughout this process. Your subscription, your choice, your control.