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Cancel Truebill: Step-by-Step Guide
How to cancel truebill (Rocket money) in new zealand and reclaim control of your subscriptions
What is truebill and why you might want to cancel
Truebill, now rebranded as Rocket Money, is a subscription and budget management app designed to help you track recurring bills, find hidden charges, and negotiate better rates. The service connects to your bank accounts and payment platforms to give you visibility over where your money goes each month.
However, if you've found the app isn't delivering value, you've switched to another budgeting tool, or you're concerned about data privacy, cancelling is straightforward. At Stopee, we help thousands of New Zealand consumers understand their cancellation options and exercise their rights when services no longer meet their needs.
When cancellation makes sense
You might decide to cancel Truebill (Rocket Money) if you're not actively using the app, if you've negotiated your subscriptions manually, or if the premium features don't justify the cost. Cancelling the app is different from cancelling individual subscriptions you've linked to it, so it's important to understand what you're cancelling and what happens next.
Why stopee recommends reviewing before you go
Before cancelling, check whether you're cancelling the Rocket Money app itself or specific subscriptions you've linked to it. The process differs, and Stopee wants you to make an informed decision that protects your financial interests. If you're cancelling because of billing confusion or poor service, document your experience first.
Understanding truebill pricing in new zealand
Truebill offers both free and premium tiers, though pricing in New Zealand dollars is not always transparent upfront.
| Plan | Cost (NZD) | What you get |
|---|---|---|
| Free tier | Free | Basic subscription tracking, bill reminders, spending insights |
| Premium (Rocket Money) | Approx NZD $5-$20 per month (varies by conversion) | Assisted subscription cancellation, bill negotiation, priority support |
| Premium (Pay-what-you-wish) | Optional contribution | Flexible pricing model (USD $3-$12 per month equivalent) |
Stopee notes that if you're seeing USD pricing on your bank statement, currency conversion fees may apply depending on your bank. Check your card issuer's exchange rate before assuming the price is unfair.
Monitoring your actual charges
Premium pricing for Truebill/Rocket Money is often listed as "pay-what-you-wish," which can make billing unclear. Check your bank or credit card statement for any recurring charges under Truebill, Rocket Money, or the parent company name. If you see charges you don't recognise, Stopee recommends gathering screenshots before contacting support or your bank.
Your consumer rights in new zealand when cancelling
Before you cancel, know what legal protections you have as a New Zealand consumer.
The consumer guarantees act 1993 and what it means for you
Under New Zealand law, any service must be supplied with reasonable care and skill. This means Truebill/Rocket Money must function as advertised and deliver the features you've paid for. If the service is faulty, breaks frequently, or fails to do what the company promised, you have the right to a remedy.
A "no refund" policy cannot override your statutory consumer rights. Even if the website says refunds are not available, the Consumer Guarantees Act 1993 still applies. If you cancel because the service genuinely failed to meet its obligations, you may be entitled to a refund or other remedy.
The fair trading act 1986 and misleading conduct
If Truebill/Rocket Money made claims about features, data security, or billing that turned out to be false or misleading, the Fair Trading Act 1986 protects you. You can escalate your complaint to the Commerce Commission if the company refuses to acknowledge the problem.
For detailed guidance, visit the Consumer NZ website at consumer.org.nz or contact the Commerce Commission directly if you believe you've been misled.
How to cancel truebill or rocket money in new zealand
Cancelling Truebill/Rocket Money depends on whether you want to cancel the app itself or use the app to cancel individual subscriptions. Stopee recommends following the method that matches your goal.
Cancel individual subscriptions via the rocket money app
If you want to cancel specific subscriptions you've linked to Rocket Money (rather than the app itself), use this step-by-step process.
- Open the Rocket Money app on your phone or visit rocket.money on your web browser.
- Navigate to the "Subscriptions" or "Recurring" tab (the name may vary depending on your app version).
- Find the subscription you want to cancel and tap or click the three-dot menu icon next to it.
- Select "Cancel subscription" or "Cancel this for me".
- Choose whether you want Rocket Money to cancel it on your behalf (recommended) or view instructions to cancel directly with the provider.
- If Rocket Money handles it, the company contacts the provider and requests cancellation. You'll receive confirmation.
- If you cancel yourself, Rocket Money provides instructions; you then contact the provider directly.
- Confirm your choice and check your email for a cancellation confirmation within 1-3 business days.
Pro tip: Keep a record of every cancellation Rocket Money processes for you. If a charge reappears on your statement, you'll have proof you cancelled.
Cancel subscriptions billed through apple (iOS) or google play (Android)
If your subscription is billed through your Apple ID or Google Play account, you must cancel via those platforms, not through Rocket Money.
- For iOS (Apple ID):
- Open Settings and tap your name at the top.
- Select "Subscriptions".
- Find the subscription (e.g., Rocket Money Premium) and tap it.
- Tap "Cancel Subscription" and confirm.
- Your subscription will end at the next renewal date.
- For Android (Google Play):
- Open the Google Play app and tap your profile icon.
- Select "Payments and subscriptions" then "Subscriptions".
- Find Rocket Money Premium and tap "Cancel subscription".
- Follow the prompts and confirm the cancellation.
Warning: Cancelling via Apple or Google Play is the fastest method and takes effect immediately. However, you'll only receive a refund for the current billing period if you cancel before your renewal date. Check when your next charge is due.
Cancel the rocket money app account itself
If you want to delete your Rocket Money account entirely (not just cancel a subscription), contact Rocket Money support directly.
- Open the Rocket Money app and go to Settings (usually a gear icon).
- Scroll to "Help" or "Support" and select "Contact Us".
- Choose "Account Deletion" or "Close My Account" from the menu.
- Explain that you want to permanently delete your account and all linked data.
- Follow any verification steps (you may need to confirm your identity via email).
- Rocket Money will process the deletion within 5-10 business days. You'll receive a confirmation email.
Stopee reminds you that deleting your Rocket Money account does not automatically cancel any subscriptions you're paying for. You must cancel those separately or they'll continue billing you directly from each provider.
What happens after you cancel
Understanding what changes after cancellation helps you avoid surprises and stay in control.
Your access and billing after cancellation
Once you cancel a subscription through Rocket Money, the company contacts the provider and requests that billing stop at your next renewal date. Most providers honour this within 1-3 business days, though some may take longer.
If you cancel via Apple or Google Play, the cancellation takes effect immediately, and no further charges will appear on your next billing cycle.
Pro tip: Set a phone reminder for two days after your next billing date. Check your bank statement to confirm the charge did not go through. If it did, contact the provider or Rocket Money immediately with your cancellation confirmation.
Your data and app access
Cancelling a subscription does not delete your Rocket Money account, your linked bank connections, or your historical data. That information remains in Rocket Money's system until you explicitly request account deletion.
If you want your data removed, contact Rocket Money support and request a "data deletion" or "right to erasure" under New Zealand privacy law. The company must comply with this request within 20 working days. Stopee recommends sending this request via email so you have a record.
Will you get a refund when you cancel
Refund eligibility depends on why you're cancelling and how quickly you act.
Refund policy for rocket money premium
Rocket Money does not offer an automatic 14-day cooling-off period for premium subscriptions. However, you may be eligible for a refund if:
- You cancel within a few days of signing up and can demonstrate you didn't use the service.
- The service was faulty, misrepresented, or failed to deliver promised features.
- You cancel before your next renewal date (some charges may be prorated back to you).
To request a refund, contact Rocket Money support via the app and explain your reason. Be specific: if the app crashed, feature didn't work, or billing was unclear, provide details. Stopee has found that polite, documented requests are more likely to succeed.
Consumer guarantees act 1993 and refund rights in new zealand
If Rocket Money failed to provide the service with reasonable care and skill, you have grounds for a refund under the Consumer Guarantees Act 1993. This applies even if Rocket Money's website says "no refunds".
Examples of valid reasons include:
- The app crashed repeatedly and couldn't sync your accounts.
- Rocket Money promised to cancel a subscription but failed to do so, and you were double-charged.
- The company made false claims about data security and your data was breached.
If Rocket Money refuses your refund request, you can escalate to the Commerce Commission or seek advice from Consumer NZ. Stopee recommends keeping all emails, screenshots, and transaction records as evidence.
Common mistakes to avoid when cancelling
Cancelling should be simple, but a few missteps can leave you charged longer than expected or without proof of cancellation.
Confusing app deletion with subscription cancellation
Deleting the Rocket Money app from your phone does not cancel your Premium subscription. The service will continue billing you until you actively cancel via the app, the website, Apple, or Google Play. Always cancel the subscription before deleting the app.
Forgetting to cancel subscriptions billed by providers directly
If you used Rocket Money to link and track a subscription (e.g., Netflix, Spotify) but that subscription bills you directly, cancelling through Rocket Money is not enough. You must also contact the provider directly to stop the charges. Stopee recommends using the cancellation link in the confirmation email to confirm the provider received your request.
Not monitoring your bank statement after cancellation
Billing errors happen. Even if you cancelled Rocket Money Premium, a charge might still appear on your next statement due to timing or system delays. Check your bank or card statement 2-3 days after your next renewal date was supposed to occur. If an unauthorised charge appears, contact your bank immediately to dispute it.
Losing your cancellation confirmation
Rocket Money sends confirmation emails when cancellations are processed. If a dispute arises later, you'll need that email as proof. Save it to a folder or print it. Stopee recommends forwarding the confirmation to yourself with the subject line "Rocket Money Cancellation Proof" so you can find it easily.
Checklist before and after you cancel
Use this checklist to ensure you cancel correctly and protect yourself after cancellation.
| Before you cancel | After you cancel |
|---|---|
| Note your next renewal date | Save your cancellation confirmation email |
| Screenshot any charges on your bank statement | Wait 2-3 days, then check your bank statement |
| Gather proof if Rocket Money failed to perform | Confirm the charge did not go through |
| Check if you also need to cancel individual subscriptions | Contact your bank if an unauthorised charge appears |
| Review your cancellation reason (for refund requests) | Request data deletion if you want your info removed |
| Prepare a cancellation message if requesting a refund | Follow up with support if you don't hear back in 5 days |
How stopee can help you cancel with confidence
Cancelling subscriptions shouldn't be stressful or confusing. At Stopee, we've helped thousands of New Zealand consumers understand their rights, navigate cancellation processes, and recover refunds they were owed. Whether you're cancelling Rocket Money, tracking down a hidden charge, or disputing an unwanted renewal, Stopee has the tools and guidance you need.
Visit stopee.com to explore our cancellation guides, letter templates, and consumer rights resources. Stopee also offers a service to help you identify and cancel unwanted subscriptions across all your accounts, saving you time and money. If you need specific help with Rocket Money or any other service, Stopee's team is here to support you every step of the way.
Contact details for rocket money support
Rocket Money does not maintain a dedicated mailing address for New Zealand customers. The corporate office is based in the United States. To contact Rocket Money/Truebill:
- In-app support: Open Rocket Money, go to Settings, and select "Help" or "Contact Us".
- Email support: Use the contact form on rocket.money (no specific email address is publicised for New Zealand).
- Web portal: Visit help.rocketmoney.com for FAQs and troubleshooting guides.
If Rocket Money does not respond within 5 business days or refuses to honour your cancellation, escalate your complaint to the Commerce Commission (comcom.govt.nz) or Consumer NZ (consumer.org.nz). Both agencies can investigate and apply pressure on overseas companies that breach New Zealand consumer law.
Cancelling Rocket Money or Truebill puts you back in control of your subscriptions and your money. Stopee has helped thousands of consumers do exactly that, and we're here to help you too.