Manage Tryinnerly

How to cancel tryinnerly and get your money back in canada

Understanding tryinnerly and why you might want to cancel

Tryinnerly is a mobile and web-based service that delivers IQ testing and cognitive assessments through a combination of one-time purchases and recurring monthly subscriptions. You can access it via the Tryinnerly website or through the Apple App Store (iOS) and Google Play (Android). The service charges a one-time fee of approximately $1.30 CAD for the initial IQ test, and then offers a monthly subscription for around $52.00 CAD that unlocks additional features and ongoing access.

Many people sign up for Tryinnerly expecting a quick cognitive assessment but find themselves locked into a monthly renewal they never intended to activate. Others discover the subscription renews without clear communication, or they simply change their mind about the value. Whatever your reason, Stopee is here to walk you through cancelling Tryinnerly step by step so you can take back control of your billing.

Common reasons people cancel tryinnerly

Users typically cancel Tryinnerly because the recurring charges surprise them after the initial test purchase, the subscription value doesn't match their expectations, or they've completed their cognitive assessment and see no need for ongoing access. Some discover competing services offer better insights or lower costs. Others simply prefer one-time purchases over automatic renewals. Whatever your situation, cancelling promptly prevents another billing cycle from hitting your account.

When you should cancel immediately

Cancel right away if you notice unauthorized charges, if Tryinnerly renewed without your consent, or if you never activated a subscription but see recurring billings. If you're within your first 14 days of subscription purchase, you may qualify for a refund under consumer protection standards in Canada, so cancel immediately and request a full refund simultaneously. If you're beyond 14 days, cancellation still stops future charges, though you won't recover past ones unless you have grounds to dispute them.

Tryinnerly pricing and subscription plans

Below is a breakdown of Tryinnerly's charges in Canadian dollars so you understand exactly what you're paying for.

Most cancellations happen because the monthly subscription renews without the user realizing they'd agreed to it. The initial $1.30 charge feels harmless, but the $52.00 monthly renewal catches people off guard. This is why many consumers reach out to Stopee for help navigating the cancellation process and understanding their refund options.

Your consumer rights in canada before you cancel

Canadian consumer protection law gives you specific rights when dealing with digital subscriptions and recurring billing.

What the law requires tryinnerly to do

Under consumer protection principles in Canada, Tryinnerly must clearly disclose recurring billing terms, obtain your informed consent before charging, and provide you with an easy, transparent way to cancel. If you were billed for the subscription without clear disclosure or affirmative consent, you have grounds to dispute the charge or request a refund. The company must honour cancellation requests submitted through their official channels within a reasonable timeframe, typically within one business day.

Your chargeback and dispute rights

If Tryinnerly charges you after you cancel, or if you believe the charges are unauthorized, contact your bank or credit card issuer to dispute the transaction. Your financial institution can investigate and, if warranted, reverse the charge through a chargeback process. This is your legal right as a cardholder in Canada. Keep records of all cancellation requests and communications with Tryinnerly so you have evidence if you need to escalate to your bank. Stopee recommends documenting everything in writing so you have a clear paper trail.

How to cancel tryinnerly in canada (step by step)

Your cancellation path depends on where you subscribed: through Apple, Google Play, or directly on the Tryinnerly website. Follow the correct method for your situation to ensure your cancellation takes effect immediately.

Cancelling if you subscribed via the apple app store (iOS)

If you purchased or subscribed through the Apple App Store, you must cancel through Apple, not through Tryinnerly directly. Apple manages all App Store subscriptions, so that's where you control your renewal settings.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select "Subscriptions."
4. Find and tap "Tryinnerly" in your active subscriptions list.
5. Tap "Cancel Subscription" at the bottom of the screen.
6. Choose your reason for cancellation (optional but helpful for Apple).
7. Confirm the cancellation when prompted.

Pro tip: After you tap "Cancel Subscription," Apple will ask if you want to keep your subscription until the current billing period ends or cancel immediately. Choose the option that suits you, but understand that immediate cancellation means you lose access to paid features right away, even if you've already paid for the current month.

Warning: Simply deleting the Tryinnerly app does not cancel your subscription. You must follow the steps above through Settings, or your subscription will continue to renew automatically.

For detailed help, visit Apple's official subscriptions support page.

Cancelling if you subscribed via google play (Android)

If you purchased through Google Play on an Android device, Google controls your subscription and you must cancel through the Google Play app, not through Tryinnerly's website.

1. Open the Google Play app on your Android phone or tablet.
2. Tap your profile icon in the upper right corner.
3. Select "Payments and subscriptions."
4. Tap "Subscriptions."
5. Find and select "Tryinnerly."
6. Tap "Cancel subscription" and follow the prompts to confirm.

Pro tip: Google Play may offer you a discount or incentive to keep your subscription before confirming cancellation. You can ignore these and proceed with cancellation without penalty. If a discount is genuinely valuable to you, you can note it, but Stopee advises sticking to your decision if you've decided the service no longer serves you.

Warning: Like Apple, deleting the app does not cancel the subscription. You must complete the cancellation steps above.

Cancelling if you subscribed directly on the tryinnerly website

If you signed up and paid directly through Tryinnerly's website (not through an app store), you'll need to cancel through your Tryinnerly account portal.

1. Visit the Tryinnerly website and sign in with your account credentials.
2. Navigate to your account settings or billing section (often found under "Profile," "Settings," or "Account").
3. Look for a "Subscriptions," "Billing," or "Manage Subscription" option.
4. Find your active subscription and select "Cancel" or "End Subscription."
5. Follow any prompts to confirm your cancellation.
   • If you see no obvious cancel button, take a screenshot of the page for evidence, then proceed to the next step.

Warning: Tryinnerly's website portal does not appear to have a widely publicized cancellation feature. If you cannot find a "cancel" button after checking your account settings thoroughly, you must contact Tryinnerly support directly by email.

Cancelling by contacting tryinnerly support directly

If you cannot find a cancel button on the website, or if you subscribed on the web and want confirmation of cancellation, contact Tryinnerly support in writing.

1. Send an email to support@tryinnerly.com with the subject line "Cancellation Request."
2. In the email body, include:
   • Your full name as it appears on the Tryinnerly account
   • The email address associated with your Tryinnerly account
   • Your subscription start date (check your receipt or bank statement)
   • A clear statement: "I request immediate cancellation of my Tryinnerly subscription effective today."
   • Your phone number (optional but recommended for urgent requests)
3. Send the email and keep a copy for your records.
4. Expect a response within one business day. If you don't hear back within 48 hours, follow up with a second email referencing your original request.

Pro tip: Write your email in a calm, professional tone. Be specific and direct. This creates a clear paper trail that helps if you need to escalate to your bank or a consumer protection office later. Stopee advises always requesting written confirmation of cancellation from Tryinnerly support so you have proof the company received and processed your request.

Identifying which platform you used

If you're unsure whether you subscribed through Apple, Google Play, or the Tryinnerly website, check your bank or credit card statement. Look for the name of the charge:

• "Apple" or "Apple.com" in the description means you subscribed through the Apple App Store.
• "Google Play" or "Google" in the description means you subscribed through Google Play.
• "Tryinnerly" or a similar direct charge means you subscribed on their website.

Once you identify the platform, use the corresponding cancellation method above. If your statement is unclear, contact your bank to ask which vendor processed the charge, then proceed accordingly.

What happens after you cancel tryinnerly

Cancelling your subscription stops future billing, but understanding what happens to your access and data helps you avoid surprises.

Your access after cancellation

In most cases, once you cancel through Apple or Google Play, your access to paid features ends immediately or at the end of your current billing cycle, depending on which cancellation option you selected. If you subscribed directly on Tryinnerly's website, contact the company to confirm whether you retain access through the end of your paid month or lose it right away. Tryinnerly's cancellation policies are not publicly detailed, so clarification via email to support@tryinnerly.com removes any doubt.

Data retention and account records

Tryinnerly does not publicly specify how long it retains your account data, test results, or personal information after cancellation. If your IQ test results, score reports, or any other data matter to you, save copies or screenshots before you cancel. Some users export or take photos of their results to preserve them. This way, you retain your records even if Tryinnerly deletes them from their servers post-cancellation.

Pro tip: Don't assume you can retrieve your results after cancellation. Act now to preserve anything you want to keep.

Refunds and how to request your money back

Tryinnerly does not publish a clear refund policy, which is a red flag for many consumers. Your refund eligibility depends on where you subscribed and how quickly you act.

Refunds for apple app store purchases

If you subscribed through Apple, you can request a refund directly from Apple within 14 days of purchase. After 14 days, Apple rarely grants refunds unless you can demonstrate a legitimate issue.

1. Visit Apple's "Report a Problem" page.
2. Sign in with your Apple ID.
3. Find your Tryinnerly charge in your purchase history.
4. Click the issue icon next to the charge and select your reason (e.g., "I did not authorize this purchase" or "I want a refund").
5. Describe your issue clearly and submit your request.
6. Apple will review and email you a decision within 48 hours.

Pro tip: Be honest in your reason. If you simply changed your mind, say so. Apple is more likely to grant refunds within 14 days for any reason, but less likely after. Stopee recommends acting immediately if you want a refund.

Refunds for google play purchases

Google Play offers a 48-hour refund window from the date of purchase. After 48 hours, refunds are at Google's discretion and rarely approved unless you report a technical issue or unauthorized charge.

1. Open the Google Play app on your Android device or visit play.google.com in a browser.
2. Sign in and navigate to your purchase history.
3. Find the Tryinnerly charge and tap or click it.
4. Select "Refund" or "Report a problem."
5. Choose your reason and submit.
6. Google will respond via email within 24 to 48 hours.

Warning: If you request a refund through Google Play after 48 hours, you must have a strong reason (e.g., unauthorized charge, service failure). Simply changing your mind is unlikely to qualify.

Refunds for direct tryinnerly website subscriptions

Tryinnerly does not post a refund policy online, and customer reviews show mixed results. Some users report that Tryinnerly support granted refunds after asking, while others were denied. Your best approach is to contact Tryinnerly directly and request a refund based on consumer protection principles in Canada.

1. Send an email to support@tryinnerly.com with the subject "Refund Request."
2. Include:
   • Your account email
   • The transaction date and amount
   • Your reason (e.g., "I did not consent to recurring billing" or "I subscribed in error")
   • A request for a full refund
3. Wait for a response. If denied, escalate to your bank to file a chargeback.

Pro tip: Frame your refund request around lack of clear consent or misleading billing practices rather than simple buyer's remorse. This leverages Canadian consumer protection law and makes Tryinnerly more likely to comply.

Common mistakes people make when cancelling tryinnerly

Cancellation confusion is frustrating, but these avoidable errors keep people needlessly charged for months.

Deleting the app instead of cancelling the subscription

The biggest mistake is believing that uninstalling Tryinnerly from your phone stops the billing. It doesn't. The app is simply the interface; your subscription lives in Apple's, Google's, or Tryinnerly's billing system. You must follow the official cancellation steps within Settings (Apple) or the Play app (Google) or via Tryinnerly's account portal. Stopee has seen countless customers pay for months after deleting the app, assuming they'd cancelled. Don't be one of them.

Not confirming which platform you used

If you cancel in the wrong place (e.g., trying to cancel on the Tryinnerly website when you actually subscribed through Apple), your subscription will keep renewing. Always confirm your subscription source by checking your bank statement before proceeding with cancellation.

Ignoring confirmation emails

After you cancel through Apple, Google, or Tryinnerly support, you'll receive a confirmation email. File this email in a dedicated folder and don't delete it. If a dispute arises or you see another charge, this email is your proof of cancellation.

Not requesting a refund immediately

Apple allows 14 days for refund requests; Google Play allows 48 hours. If you miss these windows, your money is gone unless you file a chargeback with your bank. Act fast. Cancel first, then request your refund within the allowed timeframe. Stopee strongly advises doing both simultaneously if you're within the refund window.

Checklist for cancelling tryinnerly safely

Use this checklist to ensure you've cancelled correctly and have protected yourself.

Escalation: what to do if tryinnerly won't cancel

In rare cases, Tryinnerly ignores cancellation requests or denies them without cause. Here's how to escalate.

If apple or google won't process your cancellation

Contact Apple or Google's customer support directly with screenshots of your cancellation attempts. Both platforms have escalation teams that can force a cancellation if there's a technical glitch. Provide them with the date you attempted to cancel and any error messages you received.

If tryinnerly ignores your cancellation request

Send a second email with the subject line "URGENT: Cancellation Not Processed." Reference your original request date and ask Tryinnerly to confirm cancellation within 24 hours or you will escalate to your bank and consumer protection authorities. This usually prompts a response.

Chargebacks and bank disputes

If Tryinnerly continues to charge you after cancellation, contact your bank immediately. File a chargeback or dispute under your cardholder protection rights. Provide your bank with:

• Your cancellation request email (from Tryinnerly support)
• Confirmation screenshots from Apple, Google, or Tryinnerly
• Bank statements showing unauthorized post-cancellation charges

Your bank can reverse unauthorized charges and may investigate Tryinnerly's billing practices. This is a free protection you have as a cardholder in Canada.

Consumer protection office escalation

If Tryinnerly continues to charge you despite cancellation and your bank is unwilling to help, contact your provincial consumer protection office. In Ontario, that's the Ministry of Government and Consumer Services. Other provinces have similar bodies. File a formal complaint with details of your attempts to cancel and the unauthorized charges. Consumer protection offices have authority to investigate and compel refunds.

Frequently asked about tryinnerly

Below are important details consumers often ask about regarding Tryinnerly and cancellation.

Does tryinnerly have a phone number?

No postal address or phone number for Tryinnerly cancellation support is publicly available. You must contact them via email at support@tryinnerly.com or through their website contact form. Email is your only official cancellation channel for direct Tryinnerly account cancellations.

How long does it take to cancel?

Cancellation through Apple or Google Play takes effect immediately or by the end of your current billing cycle, depending on which option you select. Cancellation via Tryinnerly support via email typically takes one business day but can take up to 48 hours. Monitor your bank account after three to five business days to confirm no new charge has posted.

Can i reactivate my tryinnerly subscription after cancelling?

Yes. You can resubscribe at any time by downloading the app or visiting the website and following the sign-up process. However, there's no guarantee your old test results or saved data will still be available if Tryinnerly deleted them post-cancellation. If your data matters, preserve it before cancelling.

What if i see a charge after i've cancelled?

If a charge appears after your cancellation, it's usually a phantom charge that slipped through a processing delay. Contact Tryinnerly support immediately with your cancellation confirmation and the date of the phantom charge. If they don't refund it within 48 hours, file a dispute with your bank. Stopee recommends checking your statement for 60 days post-cancellation to catch any stray charges.

Taking control and moving forward

Cancelling Tryinnerly should be straightforward, but the lack of transparency around cancellation and refund policies leaves many consumers frustrated. The good news is that Canadian consumer protection law is on your side: businesses must disclose recurring billing clearly, obtain consent, and provide accessible cancellation methods. If Tryinnerly fails on any of these fronts, you have leverage to request refunds or file disputes.

The steps in this guide give you a clear path forward. Identify your subscription platform, cancel using the correct method, request a refund within the allowed window if you're entitled to one, and keep records of everything. If Tryinnerly resists, your bank and provincial consumer protection office have tools to enforce your rights at no cost to you.

Stopee has helped thousands of consumers cancel subscriptions they no longer want and recover money they shouldn't have been charged. Whether you're cancelling Tryinnerly because the service didn't meet expectations, the billing surprised you, or you simply found a better alternative, you have the right to cancel without penalty and to dispute any charges you didn't authorize. Start with the cancellation steps above, document your actions, and don't hesitate to escalate if Tryinnerly pushes back. Your money is yours, and Stopee is here to remind you that you're in control of your subscriptions, not the other way around.