Manage Tryinnerly

How to cancel tryinnerly in nigeria and protect your money

What is tryinnerly

Tryinnerly is an online personality and intelligence testing service that operates on a freemium model, offering free initial assessments with paid subscription access to detailed results and premium content. You take a test, and the service then invites you to pay for deeper insights and ongoing access to your results.

How tryinnerly works

The service starts with a low-cost or free entry point, which hooks you into the ecosystem. After you complete your first assessment, Tryinnerly prompts you to subscribe for access to comprehensive reports, interpretations, and additional features. Billing can occur through their website directly, Apple App Store, or Google Play, depending on where you discovered and accessed the service.

The company's official policies on refunds, data retention, and post-cancellation access are not clearly published online. This opacity is exactly why Stopee exists: to help Nigerian consumers navigate services where the fine print is missing or hidden.

Why cancellation matters

Tryinnerly uses recurring billing, meaning charges repeat automatically unless you actively cancel. Many Nigerian users report unexpected monthly or yearly deductions from their accounts after the first purchase, sometimes without clear reminders or warnings before the next billing cycle begins.

Cancelling on time protects your money and prevents surprise charges from draining your account balance unnoticed.

Why you might want to cancel tryinnerly

Common reasons for cancellation

You may decide to cancel Tryinnerly for several legitimate reasons. Perhaps you completed the personality test you wanted and no longer need ongoing access to your results. Maybe the subscription cost no longer fits your budget, or you discovered that Tryinnerly's insights didn't match your expectations. Some users cancel because they were charged without clear consent, or they simply forgot about the subscription running in the background.

Whatever your reason, cancelling quickly prevents further unnecessary charges. Stopee's approach is to make that process transparent and straightforward, so you keep control of your money.

Hidden costs and billing traps

Tryinnerly's billing practices, like many online assessment services, rely on auto-renewal. This means your subscription renews automatically at the end of each billing period unless you cancel before the renewal date. The problem: the renewal date is often buried in account settings, and Tryinnerly may not send reminder emails before charging you again.

Warning: If you subscribed through Apple App Store or Google Play, cancelling on the Tryinnerly website alone will not stop charges; you must cancel within the app store's subscription settings as well, or charges will continue to your linked payment method.

Your consumer rights in nigeria

Federal competition and consumer protection act protection

Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2019 protects you as a consumer against unfair contract terms, misleading advertising, and automatic renewal practices that lack clear disclosure. Under this law, Tryinnerly must inform you clearly before you are charged, and you have the right to cancel without excessive friction or hidden penalties.

The FCCPA also gives you the right to a refund if goods or services do not meet reasonable expectations or if billing occurs without your informed consent. If Tryinnerly charges you without proper notice or refuses to acknowledge your cancellation request, you have grounds to escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC).

Your practical cancellation rights

Under Nigerian consumer law, you have the right to cancel a subscription service within a reasonable timeframe and without unreasonable barriers. Tryinnerly should provide you with a clear cancellation method (typically email or account settings) and should confirm your cancellation in writing within a reasonable period, usually 7 to 14 days.

If Tryinnerly refuses to honour your cancellation request or claims you owe money after you cancelled, document everything and escalate to the FCCPC. Stopee recommends keeping all cancellation emails, bank statements showing charges, and any responses from Tryinnerly's support team as evidence.

How to cancel tryinnerly

Cancellation methods and step-by-step process

Tryinnerly offers limited official cancellation options. Email is your strongest and most documented method, because it creates a written record that Stopee and consumer protection agencies recognize as evidence of your cancellation request.

1. Email support@tryinnerly.com with a clear cancellation request
   • Subject line: "Cancel My Subscription"
   • Include your full name, account email address, and the date you subscribed
   • Write: "I request to cancel my Tryinnerly subscription effective immediately. Please confirm this cancellation in writing and provide the date by which charges will stop."
   • Ask explicitly for written confirmation of cancellation
   • Send this email and take a screenshot of the sent message showing the timestamp
2. Save the confirmation email from Tryinnerly
   • When Tryinnerly replies, save that email to a folder labeled "Cancellation Records"
   • If they do not reply within 7 days, send a follow-up email with the words "Second cancellation notice" in the subject line
   • Stopee advises keeping these emails for at least 12 months in case of billing disputes
3. If you subscribed via Apple App Store, also cancel through your Apple ID
   • Open Settings on your iPhone or iPad
   • Tap your name at the top
   • Select "Subscriptions"
   • Find Tryinnerly and tap "Cancel Subscription"
   • Screenshot the cancellation confirmation showing the date
   • Email this screenshot to support@tryinnerly.com with your cancellation email to confirm the app store cancellation has occurred
4. If you subscribed via Google Play, also cancel through Google Play
   • Open the Google Play Store app on your Android device
   • Tap your profile icon in the top right corner
   • Select "Payments and Subscriptions," then "Subscriptions"
   • Find Tryinnerly and tap "Cancel Subscription"
   • Screenshot the cancellation confirmation with the date
   • Forward this screenshot to support@tryinnerly.com alongside your cancellation email
5. Monitor your bank account for 30 days
   • Check your bank statements weekly for the next month after cancellation
   • If Tryinnerly charges you again after you cancelled, take a screenshot of that charge
   • Contact your bank immediately and request they block future recurring payments from Tryinnerly
6. Escalate if Tryinnerly ignores your request
   • If Tryinnerly does not reply within 14 days or denies your cancellation request, file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) at www.fccpc.gov.ng
   • Attach all emails, screenshots, and bank statements as evidence
   • Stopee has helped thousands of consumers escalate such complaints successfully

Cancellation via website contact form

Tryinnerly may have a contact form on their website. Warning: Do not rely solely on a contact form for cancellation, because you receive no guarantee of delivery or confirmation. If you use the form, immediately take a full-page screenshot showing the form submission and any confirmation message, including the timestamp. Then follow up with an email to support@tryinnerly.com stating you submitted a cancellation form on [date] and request email confirmation of receipt.

What happens after you cancel tryinnerly

Access and data after cancellation

Tryinnerly's official post-cancellation policy is not publicly documented. In most subscription services, your access ends either immediately or at the end of the current billing period, but Tryinnerly does not state this clearly. When you email your cancellation request, explicitly ask: "On what date will my access be removed?" and "Will I retain any copy of my test results after cancellation?"

Save their written response to this question, because it sets the expectation for what you should receive after cancellation ends.

Automatic renewal and future charges

After you cancel, Tryinnerly must stop all recurring charges. If your bank statement shows any further debits from Tryinnerly after your cancellation date, that is a violation of Nigerian consumer law and grounds for a dispute.

Pro tip: Set a phone reminder for 30 days after your cancellation date to check your bank statement. If you spot a charge, take a screenshot immediately and contact your bank to dispute it as an unauthorized recurring payment.

Data retention and privacy

Request written confirmation from Tryinnerly about whether they will delete your account data or retain it. Under Nigerian data protection principles, you have the right to ask for deletion of personal information. Email support@tryinnerly.com and ask: "Please confirm that you will delete my personal data, test results, and payment information from your servers within 30 days of this cancellation." Keep their response.

Will you get a refund from tryinnerly

Official refund policy and what it actually says

Tryinnerly does not publish a clear, publicly available refund policy on their website or in app store listings. This absence of transparency is problematic and is exactly the kind of dark pattern that consumer advocates at Stopee work to expose.

In the absence of a published policy, Nigerian consumer law defaults to the FCCPA, which entitles you to a refund if you paid for a service that was not delivered as described, or if you were charged without clear prior consent.

When you can claim a refund

You have a stronger case for a refund if any of these apply to you:

• You were charged without clear notification or consent before the charge occurred
• Tryinnerly's premium features were advertised but not delivered or were unavailable when you tried to use them
• You cancelled within a short period of initial purchase (within 14 days or your first billing cycle) and the service was unsatisfactory
• Charges continued after you requested cancellation
• The test results or insights were inaccurate, misleading, or of such poor quality that they fell short of reasonable consumer expectations

How to request a refund from tryinnerly

Email support@tryinnerly.com with the subject line "Refund Request." Include your account email, the date and amount of the charge you want refunded, your reason for requesting the refund, and a clear statement: "I request a full refund of ₦[amount] charged on [date]. Please confirm receipt of this request and provide a refund timeline." Attach screenshots of the charge from your bank statement or payment app. Expect a response within 7 to 14 days.

Pro tip: If Tryinnerly refuses or ignores your refund request, file a complaint with your bank or mobile money provider immediately. Most Nigerian banks offer chargeback protection for disputed subscription charges, and your bank can reverse the transaction on your behalf if Tryinnerly cannot justify the charge.

Tryinnerly pricing and plan options

Pricing overview for nigerian users

Tryinnerly's pricing in Nigeria is not officially published, which makes it difficult to compare or predict costs. Third-party sources and user reports suggest prices range widely depending on the plan and subscription length, but Stopee cannot confirm exact current pricing in Nigerian Naira (NGN) for 2024 and 2025.

When you visit Tryinnerly, you will see a price in your local currency or in a major currency like EUR or USD. Convert this to NGN using an independent currency converter before committing, so you know exactly what the monthly or annual cost will be in your bank account.

Subscription plans and billing cycles

Pro tip: Always choose a monthly plan over annual if you are uncertain, because cancelling monthly subscriptions costs you less if you change your mind quickly. If you accidentally subscribe to an annual plan, contact Tryinnerly immediately and request a downgrade to monthly or a refund of the unused portion.

Common mistakes when cancelling tryinnerly

Traps that catch nigerian users

Cancelling a subscription is stressful, and it is easy to make costly mistakes when you are frustrated or in a hurry. Here are the errors Stopee sees most often, and how to avoid them.

• Cancelling on only one platform: If you subscribed through Apple App Store or Google Play, you must cancel in both the app store AND email Tryinnerly directly. Cancelling only in the app store may not trigger an email to Tryinnerly's backend systems, and charges may continue from their website billing.
• Not keeping written confirmation: An automated email from Apple or Google confirming app store cancellation is not the same as confirmation from Tryinnerly. Always ask Tryinnerly directly for written cancellation acknowledgment in your email, and save their reply.
• Assuming silence means cancellation: If Tryinnerly does not reply to your cancellation email within 7 days, they have not cancelled your subscription. Send a follow-up email with "Second notice" in the subject line. Silence is not consent in consumer protection law; you need explicit confirmation.
• Not monitoring your bank account: After you cancel, charges can still appear if Tryinnerly's system is slow or if their billing processor is separate from their support team. Check your bank statement 7, 14, and 30 days after cancellation to catch any stray charges immediately.
• Disputing the charge without cancelling first: Some Nigerian users dispute charges with their bank before emailing Tryinnerly to cancel. This can work, but it is stronger to cancel in writing first, then dispute if charges reappear. Document everything in chronological order.

Cancellation checklist for tryinnerly

Steps to track your cancellation

Use this checklist to ensure you have completed every necessary step and created all the evidence you need to prove cancellation if a dispute arises later.

Save all of these documents in a folder on your phone or computer labeled "Tryinnerly Cancellation." If you need to escalate a dispute to the FCCPC or your bank, these documents are your evidence that you cancelled on time and did everything right.

Escalation: what to do if tryinnerly refuses to cancel

When to escalate and where to complain

If Tryinnerly ignores your cancellation request, denies your cancellation, or continues to charge you after you cancelled, do not accept it. Nigerian consumer protection law is on your side, and Stopee recommends escalating immediately.

Contact the Federal Competition and Consumer Protection Commission (FCCPC) at www.fccpc.gov.ng or email complaints@fccpc.gov.ng. Attach all your cancellation emails, bank statements showing unauthorized charges, and any responses (or lack thereof) from Tryinnerly. The FCCPC can investigate and force Tryinnerly to refund you if the complaint is valid.

You can also file a complaint with your bank or mobile money provider. Ask them to block all future recurring payments from Tryinnerly and to dispute the unauthorized charges if they continued after your cancellation date. Most Nigerian banks can reverse unauthorized subscription charges within 30 to 60 days of your complaint.

Dispute and chargeback process

If your bank or payment provider offers dispute or chargeback protection, use it. Call your bank's customer service line and explain: "I cancelled my Tryinnerly subscription on [date] but was charged again on [date]. I have written proof of cancellation. I request you reverse this charge and block future payments from this merchant." Provide the bank with screenshots of your cancellation confirmation and the disputed charge.

Most banks in Nigeria will investigate within 7 to 14 days and either reverse the charge or ask Tryinnerly for justification. If Tryinnerly cannot prove you authorized the charge, your bank will refund the money to your account.

Takeaway: stay in control of your money

Why cancellation clarity matters

Tryinnerly's lack of transparent cancellation and refund policies is not accidental; it is a known pattern in low-cost digital assessment services. The harder cancellation is, the more people forget to cancel, and the more recurring revenue Tryinnerly collects. Stopee exists to flip that power dynamic back to you, the consumer.

By emailing cancellation requests, keeping written confirmation, and monitoring your bank account, you create a documented record that protects you. If a dispute arises later, this record is your strongest defense.

Cancelling Tryinnerly is straightforward if you follow the steps in this guide: email support@tryinnerly.com, request written confirmation, cancel on all platforms where you subscribed, and check your bank statement 30 days later. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges, and these same tactics work for Tryinnerly.

Take action today: If you are ready to cancel Tryinnerly, send that email now. Keep the confirmation. Check your account in 30 days. You are in control, and Stopee is here to remind you that your money is yours to keep.