Manage Viddyoze

How to cancel viddyoze and protect your refund rights in canada

What viddyoze is and why you might want to cancel

Viddyoze is a cloud-based video creation platform that lets you build marketing and branded videos using pre-made templates, animation effects, and drag-and-drop tools. The service offers monthly and annual subscription plans, one-time lifetime deals, and premium white-label options for agencies. If you've signed up and decided it's not the right fit for your workflow, your needs, or your budget, you have legal rights to cancel-and Stopee is here to walk you through every step.

Understanding your viddyoze subscription options

Viddyoze offers several pricing tiers. Most users start with the standard monthly subscription, which gives you unlimited video creation, access to over 5,000 templates, an AI assistant called ViddyBot, and commercial rights to your videos. You may also have purchased through the Apple App Store, Google Play Store, or chosen a lifetime deal. Each purchase channel has different cancellation rules, refund policies, and timelines. Knowing which one applies to you is the first step toward a smooth cancellation.

When cancellation makes sense

You might be ready to cancel Viddyoze if the platform doesn't match your creative style, if you've found a competitor you prefer, if you're not using the features, or if the monthly cost no longer fits your budget. Whatever your reason, you're entitled to cancel without penalty-especially if you're within your legal cooling-off period. Stopee exists to ensure you understand your rights and execute your cancellation without mistakes.

Your consumer protection rights in canada

Canada's consumer protection laws-including the federal Consumer Protection Act and provincial equivalents-give you specific rights when you cancel a subscription service.

The cooling-off period and your statutory rights

Under Canadian consumer law, you have a 14-day statutory cooling-off period (also called a "change of mind" period) from the date you subscribe. During this window, you can cancel and request a full refund without giving a reason. Viddyoze's terms state they offer an enhanced 30-day "change of mind" period for new customers-which is more generous than the legal minimum. This means if you've been subscribed for fewer than 30 days, you should be eligible for a full refund upon cancellation.

Refunds after the cooling-off period

After 30 days, refunds are not automatic. However, you may still have grounds to request one if Viddyoze has breached its service terms, failed to deliver promised features, or misrepresented the service. Keep records of any service failures or issues you've experienced. If Viddyoze refuses to refund you and you believe you have a valid claim, you can escalate to your provincial consumer protection authority or file a complaint with the Canadian Anti-Fraud Centre (CAFC).

Pricing breakdown and what you're paying for

Understanding Viddyoze's cost structure helps you make an informed cancellation decision and verify you're being charged correctly.

Current viddyoze pricing in canadian dollars

Where cancellation gets tricky with pricing

If you purchased a lifetime deal, there's no recurring subscription to cancel-you've already paid once and own perpetual access. Annual subscriptions auto-renew at the end of their term; if you don't cancel before renewal, you'll be charged for another year. Monthly subscriptions renew every 30 days. The sooner you cancel, the sooner the renewals stop. Stopee recommends checking your billing date before you initiate cancellation so you know when your next charge would occur.

How to cancel viddyoze based on where you purchased it

Your cancellation method depends on which platform processed your payment: direct from Viddyoze's website, Apple App Store, or Google Play Store. Each route has slightly different steps and refund eligibility criteria.

Cancelling a direct viddyoze subscription (web)

If you purchased directly through Viddyoze's website using a credit card or PayPal, follow these steps to cancel and preserve your refund eligibility.

1. Log into your Viddyoze account on their website.
   • Use the email address and password you registered with.
   • If you've forgotten your password, use the "Forgot password" link on the login page.
2. Navigate to your account settings or billing dashboard.
   • Look for a "Billing," "Subscriptions," "Account," or "Settings" menu item.
   • You should see your current plan and subscription status listed.
3. Locate and click the cancel subscription button.
   • This may be labeled "Cancel subscription," "Cancel plan," or "Manage subscription."
   • Some platforms hide this under "Advanced settings" or "Billing options."
4. Confirm your cancellation request.
   • Viddyoze may ask why you're leaving (feedback is optional).
   • Review the cancellation summary to confirm the date your subscription ends.
   • Click the final confirmation button.
5. Screenshot or save your cancellation confirmation.
   • Record the confirmation number, date, and any message stating your refund eligibility.
   • Forward this to a personal email for your records.
6. Contact Viddyoze support if you need a formal cancellation letter.
   • Email support@viddyoze.com or use the in-app support chat.
   • Request written confirmation of your cancellation and refund status.
   • If you're within the 30-day window, ask for a full refund and the expected processing time.

Pro tip: If you're within the 30-day "change of mind" period, mention this explicitly in your support message. Stopee's experience shows that proactive communication about your refund eligibility often speeds up the process.

Cancelling an apple app store subscription (iOS)

Viddyoze cannot cancel App Store subscriptions on your behalf. Apple controls all billing and cancellations for iOS purchases. Follow these steps on your iPhone, iPad, or Mac.

1. Open the Settings app on your Apple device.
   • On iPhone or iPad, tap "Settings" on your home screen.
   • On Mac, go to "System Settings" (or "System Preferences" on older macOS versions).
2. Tap your Apple ID at the top of the Settings menu.
   • Scroll down and tap "Subscriptions."
   • If you don't see this option, go back and select "iTunes & App Store," then tap your Apple ID and select "View Apple ID," then "Subscriptions."
3. Find Viddyoze in your active subscriptions list.
   • Scroll through to locate it.
   • If Viddyoze is no longer visible, it may already be cancelled.
4. Tap Viddyoze and select "Cancel subscription."
   • Apple will display your current plan details and the cancellation date.
   • Confirm the cancellation by tapping again if prompted.
5. Save or screenshot your cancellation confirmation.
   • Apple sends a confirmation email to your Apple ID inbox.
   • You will retain access to Viddyoze until the end of your current billing cycle.

Warning: If you request a refund through Apple, you must do so within 15 days of the original charge. Apple has a strict refund window-after that, refunds are at their discretion. Contact Apple Support (support.apple.com) if you need help requesting a refund for a Viddyoze charge you believe was unauthorized or erroneous.

Cancelling a google play subscription (Android)

Google Play handles all billing and cancellations for Android app purchases. Viddyoze cannot process these cancellations either. Use the Google Play Store app on your Android device.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap the profile icon in the top-right corner.
2. Tap "Payments and subscriptions."
   • Select "Subscriptions" from the menu.
3. Find and tap Viddyoze in your subscriptions list.
   • If you don't see it, your subscription may already be cancelled.
4. Tap "Cancel subscription."
   • Google will show you the cancellation date and any remaining access period.
   • Confirm your choice.
5. Save your cancellation confirmation.
   • Google sends a confirmation email to your Google account.
   • You will keep access until the end of your current billing period.

Pro tip: If you purchased Viddyoze through Google Play and want a refund, you have up to 48 hours from the purchase date to request one through Google Play. After that window closes, Google rarely grants refunds unless there's clear fraud or service failure. Contact Google Play Support if you believe your charge was in error.

What happens immediately after you cancel

Cancellation doesn't mean instant access removal-understanding the post-cancellation timeline helps you manage your workflow and plan your next video tool.

Access during your notice period

When you cancel a direct web subscription, Viddyoze typically grants access until the end of your current billing cycle. If you're on a monthly plan and cancel mid-month, you'll usually keep full access until the end of that month. If you're on an annual plan, you'll keep access until the anniversary date. You can continue creating, editing, and exporting videos during this period. Once that date passes, you lose access to subscription-only features (such as ViddyBot AI, brand asset management, and the full template library) unless you purchase a lifetime deal or resubscribe.

What you need to do with your videos

Viddyoze's terms require you to download or export any videos you've created before your access expires. The platform will not store your projects indefinitely after cancellation. Download all finished videos, project files, and any templates you've customized to your computer or cloud storage. Stopee recommends doing this at least one week before your access ends to avoid last-minute panic.

Refund processing timeline

If you're eligible for a refund (within the 30-day "change of mind" window), Viddyoze states that refunds should be issued within 14 days of cancellation. However, the refund may take an additional 3-5 business days to appear in your bank account or on your credit card statement, depending on your financial institution. For App Store and Google Play refunds, Apple and Google typically process these within 5-10 business days.

Refund eligibility, exceptions, and what can disqualify you

Not all cancellations guarantee refunds. Understanding the exceptions protects you from unexpected denials.

Full eligibility for the 30-day refund window

You qualify for a full refund if you cancel within 30 days of your subscription start date (the Commencement Date listed in Viddyoze's terms). This applies to new customers only. Stopee emphasizes keeping your original subscription confirmation email as proof of your start date-this is crucial if Viddyoze disputes your timeline.

Factors that can disqualify you from a refund

Viddyoze may deny or reduce your refund if any of the following apply:

• You're not a new customer (you've held a subscription before and resubscribed).
• You're requesting a refund more than 30 days after your subscription began.
• You've used the service extensively (heavy template downloads, numerous rendered videos, or significant commercial use).
• You purchased a commercial license or white-label add-on; these may have different refund terms.
• You've violated Viddyoze's terms of service (such as reselling templates or using the service for prohibited purposes).
• You're requesting a refund for a lifetime deal (these are typically non-refundable one-time purchases).

What to do if viddyoze denies your refund

If you believe you're entitled to a refund and Viddyoze refuses, escalate the issue. First, respond to their denial email with a detailed, polite explanation of why you believe you qualify (e.g., "I cancelled on Day 15, well within the 30-day window"). Reference your cancellation confirmation number and any supporting evidence (screenshots, transaction records). If Viddyoze doesn't respond within 7 days or maintains their refusal, file a complaint with your provincial consumer protection authority or the Better Business Bureau (BBB). Stopee recommends documenting every communication for your records.

Common mistakes when cancelling viddyoze and how to avoid them

Cancellation feels straightforward until something goes wrong-and small oversights often lead to unexpected charges, lost refunds, or continued access when you didn't want it.

Mistake 1: cancelling in the app instead of your account settings

Many users mistakenly uninstall the Viddyoze app thinking this cancels their subscription. It doesn't. Uninstalling the app only removes it from your device; your subscription remains active and you'll continue to be charged. Always cancel directly through your account dashboard or billing settings, not by deleting the app.

Mistake 2: confusing your billing date with your cancellation date

If you cancel on the 25th of the month but your billing date is the 1st of the month, your renewal may still process before your cancellation takes effect. Check your billing date before cancelling. If a charge posts after you've initiated cancellation, contact support immediately and request a reversal.

Mistake 3: not saving your cancellation confirmation

Viddyoze support occasionally claims they have no record of a cancellation request. Protect yourself by screenshotting or downloading your confirmation immediately. Include the date, time, and confirmation number. This single document can be the difference between a refund and a refusal.

Mistake 4: assuming the free trial is automatically cancelled

Viddyoze offers a 7-day free trial. If you don't cancel before the trial ends, your subscription converts to a paid plan and you're charged. Set a calendar reminder for Day 6 of your trial if you're not sure you want to continue.

Mistake 5: cancelling through app store or google play without contacting viddyoze directly

If you need a refund and you're using App Store or Google Play, contact Viddyoze support first to notify them. Stopee has seen cases where users cancel through the app store but don't alert Viddyoze, then can't provide proof of cancellation when disputes arise. A quick email to support@viddyoze.com ensures they have a record of your intent.

Key checklist before and after your cancellation

Use this step-by-step checklist to stay organized and avoid oversights.

Comparing viddyoze to alternative video creation tools

If you're leaving Viddyoze, you may want to compare it to competing platforms to ensure your next choice is a better fit.

How viddyoze stacks up against competitors

Contacting viddyoze to formalize your cancellation

For legal peace of mind-especially if you're disputing a charge or seeking a refund-send a formal cancellation notice to Viddyoze's registered address via registered mail.

Why formal written notice matters

A registered letter with return receipt provides proof of delivery and creates an official record of your cancellation request. This is particularly important if Viddyoze later claims they never received a cancellation. Stopee strongly recommends this step if you're pursuing a refund after the initial 14-day window or if you've experienced service issues.

How to send a formal cancellation letter

Write a brief, professional letter that includes your full name, email address, subscription account number (if available), the date you purchased, and a clear statement: "I hereby request cancellation of my Viddyoze subscription effective immediately." Include the date you're sending the letter and a request for written confirmation of cancellation from Viddyoze. Send this via Canada Post Registered Mail with Return Receipt required to Viddyoze's official registered office address. (Note: You will need to contact Viddyoze's support or check their website for their current mailing address, as this may vary by region.)

What to do after sending your letter

Keep your Canada Post receipt and return card as proof. Email a copy of your letter to support@viddyoze.com on the same day you mail it, noting that you've also sent the formal notice by registered mail. This dual approach ensures they can't claim ignorance. Monitor your account for any further charges and confirm the cancellation is processed within 5-7 business days.

Protecting your rights: next steps if viddyoze won't cooperate

In rare cases, Viddyoze may ignore cancellation requests or refuse refunds without legitimate cause. Stopee outlines your escalation options.

Step 1: document everything

Save every email, cancellation confirmation, screenshot, and communication with Viddyoze. Include dates and times. Create a chronological record (a simple spreadsheet works). This documentation is your evidence if you need to escalate.

Step 2: file a complaint with your provincial consumer protection authority

Each Canadian province has a consumer protection office (e.g., ServiceOntario, Consumer Protection Office Alberta). File a formal complaint detailing Viddyoze's refusal to cancel or refund. Include your documentation. These agencies investigate on your behalf and can compel companies to comply.

Step 3: dispute the charge with your credit card company or bank

If Viddyoze continues charging you after you've cancelled, contact your bank or credit card issuer and request a chargeback. Provide your cancellation confirmation and all evidence of your attempt to cancel. Most financial institutions will reverse the charge while they investigate.

Step 4: file a complaint with the better business bureau (BBB)

The BBB collects complaints about businesses. A formal BBB complaint becomes part of the company's public record and can motivate them to settle disputes quickly.

Final summary and your path forward

Cancelling Viddyoze is straightforward if you know your purchase method and act within your 30-day refund window. Whether you bought directly from their website, through Apple App Store, or Google Play, you now have the exact steps to cancel and the legal knowledge to protect your refund rights. Download your videos before access ends, save your cancellation confirmation, and follow up within 14 days if a refund hasn't appeared in your account.

You're not alone in this process. Stopee has helped thousands of consumers cancel subscriptions and recover lost refunds. Whether you're switching to a competitor, pausing your video production, or simply tightening your budget, your rights matter. Use this guide to stay organized, avoid the most common pitfalls, and ensure you're treated fairly by Viddyoze and any service provider. If you encounter unexpected resistance, escalate confidently-Canadian consumer protection law is on your side, and agencies like your provincial consumer protection office exist specifically to help you. Stopee stands with you every step of the way.