Manage Viddyoze

How to cancel viddyoze and avoid surprise charges in the philippines

What viddyoze is and why you might want to cancel

Viddyoze is a cloud-based video creation platform built for rapid production of 3D animations, intros, outros, and motion graphics using pre-designed templates. The service is operated by Viddyoze Limited, a company registered in England and Wales (company number 09776043), and it attracts many Filipino content creators and marketers who want to produce professional videos without learning complex editing software.

The catch many Philippines-based users discover too late: Viddyoze offers a 7-day free trial that automatically converts into a paid subscription at $47.00 (₱2,656) per month unless you cancel before that window closes. The 30-day money-back guarantee only applies to users who purchase a plan directly without starting with the free trial-a detail that catches thousands of trial users off guard when their first charge appears.

Why you might decide to cancel viddyoze

You might cancel because the monthly cost feels high for occasional use, the template library does not match your specific brand, or you prefer a traditional timeline editor over template-based creation. Some users find that they expected unlimited customer support but discover only email and help desk resources. Others cancel because they committed to an annual plan at $2,497.00 (₱141,080) and realized early that the service does not fit their workflow. At Stopee, we hear from Filipino users who cancelled Viddyoze because they got better value elsewhere, or because they did not use the platform often enough to justify the recurring charge.

Pricing across viddyoze plans

Note: Viddyoze charges in US dollars, and your bank or credit card provider will apply your local exchange rate, which may differ slightly from the ₱56.50 per USD used above. Check your card statement to see the exact PHP amount charged.

Your consumer rights when cancelling viddyoze

The Philippines Consumer Act of the Philippines (Republic Act No. 7394) protects you as a consumer, even when you buy from a foreign company like Viddyoze Limited.

What the consumer act of the philippines (RA 7394) means for you

Under the Consumer Act, you have the right to accurate product information, fair billing practices, and a remedy if the company fails to deliver what it promised. If Viddyoze continues to charge you after you submitted a valid cancellation request, you can file a complaint with the Department of Trade and Industry (DTI) in your region. The DTI handles unfair trade practices and can pressure the company to refund unauthorized charges.

The Act also protects you from automatic renewal traps. If Viddyoze converted your trial into a paid subscription without your explicit, prior consent, that practice may violate RA 7394, Section 10, which prohibits deceptive and unfair methods, acts, and practices. At Stopee, we recommend taking screenshots of your trial signup page to prove what you agreed to-this evidence becomes crucial if you escalate to the DTI.

Your rights if viddyoze continues billing after cancellation

You have the right to demand a refund for charges incurred after your cancellation request was submitted. If Viddyoze claims it never received your cancellation, your proof matters: email confirmations from support@viddyoze.com, screenshots of the cancellation form submission, or bank statements showing charges after your stated cancellation date all count as evidence. If the company refuses to refund you, the DTI's Consumer Complaint Center accepts filings and can investigate on your behalf without cost to you.

How to cancel viddyoze: step-by-step method

Follow this process to cancel safely and document every action so you have proof if billing disputes arise later.

Before you submit your cancellation request

Take five minutes to prepare your account before you click the cancel button-this preparation prevents most post-cancellation billing problems.

• Log into your Viddyoze account and navigate to Account Settings to locate your current plan and next billing date.
• Screenshot your subscription page showing your plan name, renewal date, and payment method (with most digits hidden for security).
• Download or export any videos, templates, or projects you may need after cancellation. Viddyoze does not clearly commit to how long project files remain accessible post-cancellation, so save everything you created.
• Note the cancellation notice period required: 3 business days before renewal for monthly plans, or 30 days before renewal for annual plans. Mark the deadline in your calendar.
• Gather your payment method details (last four digits of card or PayPal email) in case you need to reference them in a support escalation.

The exact cancellation steps inside your viddyoze account

1. Open your web browser and log into viddyoze.com with your email address and password.
   • If you forget your password, use the "Forgot password?" link on the login page.
2. Click on your profile icon or menu button (usually in the top right corner) and select Account Settings or Subscription.
   • Look for a section labelled "Billing", "Subscription", or "Plan Management".
3. Find and click the button or link that says Cancel subscription or Cancel plan.
   • Do not look for a delete account button-that is separate and you may not need it if you just want to stop the recurring charge.
4. A form or popup will appear asking for a reason (optional but Stopee recommends you fill it in-your feedback helps other users).
   • You do not have to give a detailed reason; "Not using the service" or "Cost" is sufficient.
5. Review any final on-screen message about your cancellation date and refund eligibility, then click Confirm cancellation or Submit.
   • Warning: Some services show a final discount or retention offer at this stage. Viddyoze may offer a discount to keep you-if you want to leave, ignore it and proceed.
6. Wait for a confirmation page or message. Screenshot this confirmation immediately.
   • Note the date and time of the confirmation.
   • If no confirmation appears, the request may not have submitted. Try again or contact support@viddyoze.com with your screenshot showing the form.
7. Check your email for a cancellation confirmation message from Viddyoze (usually arrives within a few minutes).
   • If you do not receive an email within 24 hours, send a follow-up email to support@viddyoze.com stating: "I submitted a cancellation request on [date/time] for the account linked to [your email]. Please confirm that the cancellation was processed."
   • Save this follow-up email and any reply for your records.

Timing matters: do not miss the cancellation deadline

Pro tip: Viddyoze requires 3 business days' notice for monthly renewals and 30 days for annual renewals. If your renewal date is 10 days away and you cancel today, your account will process the charge because you did not meet the notice period. Set a calendar reminder 5 days before your next billing date as a safety net. Many users at Stopee successfully cancelled only after learning this deadline rule the hard way.

What happens after you cancel viddyoze

Cancellation does not mean instant loss of access-understand the timeline so you are not surprised by what you can still use.

Access after your cancellation takes effect

Once your cancellation is confirmed and your current billing period expires, you lose access to the paid features but usually keep read-only access to your existing projects for a short period (typically 30 days, though Viddyoze does not publish an official grace period). You cannot create new videos or export new renders, but you can download project files if you do so quickly. Do not wait-export everything before your cancellation effective date arrives.

If you subscribed to a White Label Plus plan with a custom domain, that domain reverts or becomes inaccessible on the cancellation date. Any videos you published through the white-label domain will no longer be accessible from that link unless you migrate them to a permanent hosting solution beforehand.

Monitoring your bank statement after cancellation

Check your credit card or bank statement 5 to 10 days after your stated cancellation date to confirm that no charge appeared. If Viddyoze bills you after the cancellation effective date, you have a strong case for a chargeback or dispute with your bank. Document the charge with a screenshot and send it to support@viddyoze.com with a statement like: "I cancelled my subscription on [date]. The renewal on [date of unwanted charge] should not have occurred. Please refund this charge."

Refunds and money-back guarantees for viddyoze

Viddyoze offers a 30-day money-back guarantee, but eligibility depends on how you started.

Who qualifies for a refund

The 30-day guarantee applies only to users who purchased a paid plan directly without using the 7-day free trial. If you signed up for the trial, converted to a paid plan, and then requested a refund within 30 days of that paid conversion, Viddyoze will likely deny it on the grounds that you already had trial access. This distinction frustrates many Philippine users and is one of the top reasons people contact Stopee for help.

If you paid for a plan and never received the service (e.g., your account was locked or you could not log in), you qualify for a refund regardless of the trial rule. Email support@viddyoze.com within 30 days of purchase with: "I purchased [plan name] on [date] but could not access the service due to [technical issue or account problem]. I request a full refund."

How to request a refund if you qualify

Contact support@viddyoze.com with the subject line "Refund request for Viddyoze account". Include your full name, email address linked to the account, the date of purchase, the plan purchased, and a brief reason (e.g., "Service did not match expectations" or "I misunderstood what was included"). Keep your email professional and factual. Average response time is around 24 hours, but allow up to 5 business days.

Pro tip: If Viddyoze denies your refund request and you paid by credit card, you can file a chargeback directly with your bank under the "Service not as described" or "Unauthorised charge" category. Provide your bank with the email chain showing your refund request and Viddyoze's denial. Many Filipino cardholders have succeeded in recovering funds this way when Viddyoze refused a refund.

Common mistakes that delay cancellation

Cancellation feels stressful when you make these errors-Stopee has helped thousands of consumers avoid them.

Mistakes you can still fix

Mistake 1: Trying to cancel via email without using the in-account form. Viddyoze support responds to emails, but the company officially requires you to use the Account Settings cancellation form. If you only emailed support@viddyoze.com, log in and use the web cancellation method immediately. An email alone may not trigger the automated cancellation system.

Mistake 2: Cancelling fewer than 3 business days before monthly renewal or 30 days before annual renewal. The charge will still process. If this already happened, contact support and explain the timing issue. Some users have negotiated partial refunds or a credit toward a future month if they ask politely within 48 hours of the unwanted charge.

Mistake 3: Deleting your account instead of cancelling your subscription. Account deletion removes your login access but does not stop the recurring charge if your subscription is still active. These are two separate actions. Cancel the subscription first, wait for confirmation, then (if you wish) delete the account from a different menu.

Mistake 4: Not screenshotting the confirmation. If you later dispute a charge, Viddyoze may claim no cancellation was submitted. Your screenshot of the confirmation page is your evidence. Stopee recommends you take screenshots of every significant step in the cancellation process-login, settings page, form submission, and final confirmation.

When to escalate your cancellation to the department of trade and industry

If Viddyoze refuses to stop billing you or denies your cancellation claim, the DTI is your next step under the Consumer Act of the Philippines.

File a complaint if viddyoze ignores your cancellation request

Visit your regional DTI Consumer Complaint Center with photocopies of: your original cancellation confirmation (screenshot or email), your bank statements showing charges after the cancellation date, and copies of any emails you sent to support@viddyoze.com. The DTI will send a formal demand letter to the company, and most international firms like Viddyoze comply rather than face formal regulatory scrutiny. Filing costs nothing, and the DTI typically responds within 30 days.

If you want to avoid the in-person trip, some regional DTI offices accept online complaints through the DTI Online Complaint System. Check the DTI website (dti.gov.ph) for your nearest office's submission method.

Checklist before and after you cancel viddyoze

Use this checklist to ensure you complete every step and protect yourself from post-cancellation billing surprises.

Should you cancel or stay? how to decide

Before you cancel, consider whether the problem is truly the service or whether you just need a temporary break.

Reasons to stay with viddyoze

Keep your Viddyoze subscription if you produce videos regularly (more than once per month), if the template library matches your brand, or if the AI assistant meaningfully speeds up your workflow compared to editing from scratch. If you have already learned the platform and your content clients expect that consistent quality, the ₱2,656 monthly cost may be worth it.

Reasons to cancel

Cancel if you produce videos fewer than twice per month, if you find better value in a competitor like Animoto or Renderforest, if the templates feel repetitive or generic, or if the support responsiveness (email-only, 24-hour reply time) frustrates you. Cancel also if you signed up for the free trial and felt pressured by the automatic conversion-that pattern indicates the service prioritizes conversion over user preference, which may affect future pricing or feature changes.

Viddyoze contact and cancellation address

Keep this information on file in case you need to escalate a billing or cancellation dispute.

Email support: support@viddyoze.com (typical reply time: 24 hours)

Help Center: viddyoze.freshdesk.com

Registered company address (England and Wales): Viddyoze Limited, company number 09776043. The company is registered under English law, but disputes involving Philippine consumers may be subject to Philippines consumer protection law.

For Philippine consumer complaints: File with the Department of Trade and Industry (DTI) Consumer Complaint Center in your region. No fee is required. Bring photocopies of your cancellation request, confirmation emails, and bank statements showing any unwanted charges.

What stopee has learned from thousands of viddyoze cancellations

At Stopee, we track cancellation patterns across hundreds of subscription services, and Viddyoze teaches a clear lesson: the free trial-to-paid conversion is a powerful retention tool, but it also creates frustration when users feel the conversion was not explicit enough. The 7-day trial is real value, but many Philippine users regret not reading the fine print before the auto-charge date arrived.

The good news is that cancellation itself is straightforward once you know the steps. Viddyoze does respond to support requests, honours cancellation deadlines when they are met, and complies with requests from regulatory bodies. Your cancellation will succeed if you: use the in-account form (not email alone), meet the notice period, document every step with screenshots, and monitor your bank statement after the effective date.

Stopee has helped thousands of consumers cancel Viddyoze and recover unauthorised charges through this exact process. Whether you are leaving because of cost, fit, or a simple change in direction, you have the consumer rights to exit cleanly. Use this guide, follow the checklist, and keep your evidence. If Viddyoze fails to cooperate, the DTI is your lever. You are in control of your subscription-not the other way around. Stopee is here if you need a reference point or support for your cancellation journey.