Manage Vidiq

How to cancel vidIQ and stop charges to your card in the philippines

What vidIQ is and why creators upgrade

vidIQ is a YouTube growth platform built for creators who want to optimize their channel performance through data-driven insights. The service combines keyword research, competitor analysis, AI-powered content suggestions, and advanced analytics into a single dashboard.

Based in San Francisco at 548 Market Street, Suite 70172, San Francisco, CA 94104, United States, vidIQ operates on a freemium model. You get basic channel stats free, but most creators in the Philippines upgrade to unlock stronger optimization tools that help them rank higher and grow faster.

What the paid plans include

vidIQ offers three main paid tiers. The Pro plan starts the paid lineup with keyword discovery and competitor insights. The Max plan, priced at PHP 2,204 per month (approximately USD 39.00), adds unlimited AI Coach conversations and extra AI credits. The premium Boost+ Coaching plan costs PHP 28,194 monthly (approximately USD 499.00) and includes monthly one-on-one coaching calls with a vidIQ expert.

Most solo creators and small channels in the Philippines find the Max plan sufficient. The Boost+ plan suits established channels needing personalized strategy guidance. You should only upgrade if these specific tools directly help you produce better content or grow your audience faster.

How pricing works for philippine users

vidIQ displays prices in USD on its website, so your actual Philippine peso charge depends on your bank's exchange rate and any payment processing fees. If you subscribed through Apple App Store or Google Play Store, those platforms handle your billing and refunds directly, not vidIQ itself.

The Boost Yearly plan comes with a free 7-day trial. If you decide vidIQ is not right for you, you must cancel at least 24 hours before the trial ends to avoid the first charge. Many creators overlook this deadline and get billed unexpectedly.

Your consumer rights and what the law protects

As a consumer in the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394). This law gives you the right to cancel subscriptions and demand refunds if a company fails to deliver its promised service or charges you without clear consent.

If vidIQ charges you after you successfully cancel, or if the service stops working and vidIQ refuses to fix it, you can file a complaint with the Department of Trade and Industry (DTI). The DTI's consumer complaint center accepts disputes over unauthorized charges, failed cancellations, and service quality issues.

When you have grounds for a refund under philippine law

You deserve a refund if you cancel within the legal cooling-off period (if one applies to your purchase method), if vidIQ continues charging you after cancellation, or if the service does not match what was advertised. If you paid through a credit card or e-wallet (GCash, Maya), your bank or payment provider can also reverse charges if you file a dispute within 60 days.

Keep all screenshots, confirmation emails, and bank statements showing charges. These documents are your evidence if you need to escalate to the DTI or your payment provider. Stopee recommends you document everything before canceling, because proof matters when disputing charges.

How to cancel vidIQ depending on where you subscribed

Your cancellation method depends on where you signed up. If you subscribed directly on vidiq.com, you cancel on the web. If you used Apple App Store or Google Play, you cancel there instead. Using the wrong method is the number one reason creators think they cancelled but get charged again.

Cancel if you subscribed through the vidIQ website

This is the primary cancellation path for most web-based signups.

1. Log in to your vidIQ account at vidiq.com with your email and password.
2. Click your profile or account icon (usually in the top right corner).
3. Select "Account Settings" or "Billing" from the dropdown menu.
4. Find the section labeled "Manage Plan" or "Subscription."
5. Scroll down and click "Cancel Subscription."
6. Complete the downgrade wizard that appears.
   • Read each step carefully and confirm your choice.
   • Do not stop midway through the wizard, or your cancellation will not process.
   • Look for the final confirmation screen that says your subscription is canceled or downgraded to free.
7. Take a screenshot of the final confirmation page showing your cancellation status.
8. Watch your email for a confirmation message from support@vidiq.com within 24 hours.
9. Log back in after 1-2 days to verify your account now shows the free plan.

Warning: Many users stop after clicking "Cancel Subscription" but before completing the wizard. If you do not finish all steps in the downgrade wizard, vidIQ will still charge you on your next billing date. The wizard is not optional.

Pro tip: Note your exact billing date before you cancel. This way, if a charge appears after cancellation, you know whether it is a processing delay or a failed cancellation. Check your vidIQ account page for the date labeled "Next Billing Date" or "Renews On."

Cancel if you subscribed through apple app store

If you signed up using Apple's in-app subscription system on an iPhone, iPad, or Mac, you must cancel through Apple, not through vidIQ's website.

1. Open the Apple App Store app on your iPhone, iPad, or Mac.
2. Tap your profile icon in the top right corner.
3. Select "Subscriptions."
4. Find "vidIQ" in your active subscriptions list.
5. Tap "vidIQ" and review your plan details.
6. Tap "Cancel Subscription" or the trash/delete icon.
7. Confirm your cancellation choice when Apple asks if you are sure.
8. Apple will display a confirmation that your subscription ends on your next billing date.

Warning: If you cancel a trial subscription through Apple, your access stops immediately, not at the end of the trial. If you are in the free 7-day trial for Boost Yearly, canceling through Apple ends your trial right away, and you lose access to the paid features.

Pro tip: Apple sends a cancellation confirmation email to your Apple ID email address. Save this email as proof that you canceled.

Cancel if you subscribed through google play store

If you set up vidIQ on an Android phone using Google Play, you cancel through Google Play, not vidIQ's website.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Manage subscriptions" or "Payments and subscriptions."
4. Find and tap "vidIQ" from your active subscriptions.
5. Select "Cancel subscription."
6. Review the cancellation details and select "Cancel" to confirm.
7. Google will show a final confirmation with your cancellation effective date.

Warning: Google Play cancellations take effect at the end of your current billing period. If you cancel mid-cycle, you keep access until your renewal date, then your subscription ends.

Pro tip: Google sends a cancellation confirmation to the email address linked to your Google Account. Check your email (including spam folders) to confirm the cancellation went through.

What happens after you cancel vidIQ

Canceling vidIQ means your paid features disappear, but you still own your free account. Understanding the timeline and what you lose helps you plan your move.

Your access after cancellation

Once you cancel, you keep full access to vidIQ's free tier until your billing cycle ends. You can still use basic analytics, view your channel data, and access limited keyword research. Paid features like advanced competitor analysis, unlimited AI Coach conversations, and priority support disappear immediately or at the end of your current billing period (depending on your plan).

After your billing period ends, your account automatically downgrades to the free plan. You do not lose your account or your historical channel data. You can log in anytime and see your past analytics and insights.

Refunds and when to expect them

vidIQ itself does not issue refunds directly. If you subscribed through Apple App Store or Google Play, those platforms handle refunds according to their policies. Apple and Google typically refund subscriptions canceled within 14 days of the first charge, or if the service was not delivered. After 14 days, refunds are at their discretion.

If you paid by credit card or e-wallet (GCash, Maya) through vidIQ's website, you need to contact vidIQ support at support@vidiq.com and request a refund, explaining why you are unsatisfied. If vidIQ denies your request, contact your bank or e-wallet provider and file a dispute or chargeback within 60 days of the charge.

Pro tip: If you cancel before your trial ends and are still charged, request an immediate refund from vidIQ support by email. Keep copies of your trial start date, your cancellation confirmation, and the unexpected charge. This proof strengthens your refund case.

Common mistakes that lead to unexpected charges

Canceling should be simple, but small oversights cost creators real money. Knowing the traps helps you avoid them.

Mistake 1: canceling in the wrong place

If you signed up on the App Store but tried to cancel on vidIQ's website, your cancellation will not work. The two systems are separate. Your subscription lives in the App Store's system, and only App Store can turn it off. Many creators in the Philippines make this mistake because they forget where they originally signed up.

Before you cancel, check your email for the original receipt or welcome message from vidIQ. The receipt header shows whether it came from Apple, Google, or vidIQ directly. If you cannot find a receipt, log into each system (vidiq.com, Apple, Google) and see which one shows vidIQ in your subscriptions.

Mistake 2: stopping midway through the cancellation wizard

vidIQ's website cancellation requires you to complete a downgrade wizard with multiple steps. If you click "Cancel Subscription" but close your browser or step away before the wizard finishes, the cancellation does not go through. You will still be charged.

Always stay on the page until you see a final confirmation screen. Take a screenshot of that final screen before you close the page. Stopee has helped thousands of consumers spot incomplete cancellations by checking for that final confirmation message.

Mistake 3: not checking your billing date before canceling

If you cancel on day 25 of a 30-day cycle, you still get charged on day 30 because your cancellation only stops future renewals. Some creators panic when they see this charge and think their cancellation failed, but it is actually the final charge for the month they already used.

Know your renewal date in advance. If you want to avoid any final charge, cancel during the last few days of your billing cycle so the final charge is minimal or zero.

Mistake 4: ignoring trial cancellation deadlines

The Boost Yearly plan trial gives you 7 days free, but you must cancel at least 24 hours before day 7 ends. If you wait until day 8, you are billed for the full month. Many creators in the Philippines set a phone reminder 2 days before the trial ends, giving them a safety margin.

Pricing comparison table for vidIQ plans

Exchange rates shown are approximate PHP conversions based on current rates. Your actual charge in PHP may vary due to bank fees and real-time exchange fluctuations. Always check your bank statement to see the exact amount charged.

Step-by-step checklist before and after canceling

Use this checklist to ensure you cancel correctly and protect yourself if charges appear after you cancel.

Before you cancel

• Write down your current billing date from your account page.
• Take a screenshot of your active plan name and price.
• Note whether you subscribed via vidIQ.com, Apple App Store, or Google Play.
• Open your last receipt email and confirm the payment method used.
• Export any data or analytics you want to keep (vidIQ may not archive these after account deletion).
• Set a phone reminder to check your account 3 days after canceling to confirm the free plan appears.

During cancellation

• Complete the entire cancellation or downgrade wizard without leaving the page midway.
• Screenshot the final confirmation message showing your subscription is canceled or downgraded.
• Do not close your browser until you see that final confirmation.
• Wait for a confirmation email from support@vidiq.com or your payment platform.

After cancellation

• Check your email (including spam) for cancellation confirmation within 24 hours.
• Log back into vidIQ after 2-3 days and confirm your plan now shows "Free."
• Review your next billing date on your payment method (credit card, GCash, Maya, Apple, Google) to ensure it no longer lists vidIQ.
• If a charge appears after your cancellation date, contact support@vidiq.com immediately with your cancellation screenshot and receipt.
• If vidIQ does not refund you within 7 days, file a dispute with your bank or payment provider within 60 days of the charge.
• Save all emails and screenshots for your records or to show the DTI if you escalate.

What to do if vidIQ keeps charging you

If you canceled but a charge still appears on your card, e-wallet, or app store account, act fast. You have legal remedies under Philippine consumer law.

Step 1: contact vidIQ support immediately

Email support@vidiq.com with the subject line "Unauthorized Charge After Cancellation." Include your cancellation screenshot, your original receipt, and the disputed charge. Give vidIQ 5-7 business days to respond and issue a refund. Many unexpected charges are processing delays, and vidIQ support can confirm or reverse them quickly.

Step 2: file a dispute with your payment provider

If vidIQ does not respond or refuses to refund you, contact your bank, credit card issuer, or e-wallet provider (GCash, Maya) within 60 days of the charge. You can file a dispute or chargeback claiming unauthorized billing. Provide your cancellation proof to your payment provider. This step protects you legally and forces a refund investigation.

Step 3: escalate to the department of trade and industry

If your payment provider sides with vidIQ or takes too long, file a consumer complaint with the DTI at consumercare.dti.gov.ph. Include your cancellation proof, all emails from vidIQ support, and your payment dispute details. The DTI can issue a cease-and-desist order against vidIQ if the company continues unauthorized billing. Stopee recommends this step if vidIQ ignores your cancellation and refuses multiple refund requests.

Reviews and user experiences with canceling vidIQ

Creators across the Philippines share mixed experiences canceling vidIQ. Most successful cancellations happen when users cancel on the correct platform and complete the full wizard. Complaints typically center on unclear wizards, unexpected charges after cancellation, and slow support responses.

Common feedback includes praise for the free tier value and frustration when the paid features do not deliver promised growth. Many creators cancel because they find cheaper or free alternatives (such as VidIQ's competitor tools) that solve their keyword research needs without the subscription cost.

The most recent user feedback highlights that cancellations through Apple and Google process smoothly because those platforms handle billing directly. Cancellations through the vidIQ website sometimes lag, and users report a 2-3 day delay between clicking "cancel" and the free plan appearing in their account.

Comparison table: vidIQ vs. alternatives

If you cancel vidIQ, free alternatives like Google Trends and YouTube Studio (built into your channel) cover basic keyword research. TubeBuddy offers similar paid features with easier cancellation if you want to switch platforms.

Contact information and escalation address

If vidIQ refuses to cancel your subscription or process a refund, send a formal written complaint to their office of record.

vidIQ support email: support@vidiq.com

vidIQ registered office: 548 Market Street, Suite 70172, San Francisco, CA 94104, United States

Philippine Department of Trade and Industry (DTI) Consumer Complaint Center: https://consumercare.dti.gov.ph or visit your nearest DTI Regional Office for in-person filing

Send cancellation requests and refund demands by email first, always with screenshots and dates. Keep copies of every email and response. If vidIQ does not reply within 7 business days, escalate to the DTI and your payment provider simultaneously. This creates a paper trail that protects you legally under the Consumer Act of the Philippines.

Final thoughts: taking control of your subscriptions

Canceling vidIQ is straightforward once you know the three rules: cancel on the platform where you subscribed, complete the full wizard or flow, and document everything. Most cancellation frustration comes from incomplete steps or using the wrong platform, not from vidIQ deliberately blocking exits.

Many creators in the Philippines upgrade to vidIQ hoping for rapid growth, then realize the tool cannot replace consistent, high-quality content creation. If you fall into this camp, canceling is the right move. Your money is better spent on equipment, better editing software, or learning from a real mentor in your niche.

Stopee has helped thousands of consumers cancel subscriptions, dispute unauthorized charges, and recover refunds by staying calm, following the official cancellation path, and escalating to authorities when companies ignore cancellation requests. You have the law on your side in the Philippines. Use it.

Start your cancellation today using the steps above. Take your screenshots, complete the wizard, and keep your proof. If you run into trouble, Stopee and the DTI are here to back your consumer rights.